In this work, we propose Mutual Reinforcing Data Synthesis (MRDS) within LLMs to improve few-shot dialogue summarization task. Unlike prior methods that require external knowledge, we mutually reinforce the LLM\'s dialogue synthesis and summarization capabilities, allowing them to complement each other during training and enhance overall performances. The dialogue synthesis capability is enhanced by directed preference optimization with preference scoring from summarization capability. The summarization capability is enhanced by the additional high quality dialogue-summary paired data produced by the dialogue synthesis capability. By leveraging the proposed MRDS mechanism, we elicit the internal knowledge of LLM in the format of synthetic data, and use it to augment the few-shot real training dataset. Empirical results demonstrate that our method improves dialogue summarization, achieving a 1.5% increase in ROUGE scores and a 0.3% improvement in BERT scores in few-shot settings. Furthermore, our method attains the highest average scores in human evaluations, surpassing both the pre-trained models and the baselines fine-tuned solely for summarization tasks.
We often summarize a multi-party conversation in two stages: chunking with homogeneous units and summarizing the chunks. Thus, we hypothesize that there exists a correlation between homogeneous speaker chunking and overall summarization tasks. In this work, we investigate the effectiveness of a multi-faceted approach that simultaneously produces summaries of medical concerns, doctor impressions, and an overall view. We introduce a multi-modal, multi-tasking, knowledge-infused medical dialogue summary generation (MMK-Summation) model, which is incorporated with adapter-based fine-tuning through a gated mechanism for multi-modal information integration. The model, MMK-Summation, takes dialogues as input, extracts pertinent external knowledge based on the context, integrates the knowledge and visual cues from the dialogues into the textual content, and ultimately generates concise summaries encompassing medical concerns, doctor impressions, and a comprehensive overview. The introduced model surpasses multiple baselines and traditional summarization models across all evaluation metrics (including human evaluation), which firmly demonstrates the efficacy of the knowledge-guided multi-tasking, multimodal medical conversation summarization. The code is available at https://github.com/NLP-RL/MMK-Summation.
Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for multi-scenario multi-domain dialogue summarization. It adopts a multi-stage pre-training strategy to reduce the gap between the pre-training objective and fine-tuning objective. Specifically, we first conduct domain-aware pre-training using large-scale multi-scenario multi-domain dialogue data to enhance the adaptability of our pre-trained model. Then, we conduct task-oriented pre-training using large-scale multi-scenario multi-domain "dialogue-summary" parallel data annotated by ChatGPT to enhance the dialogue summarization ability of our pre-trained model. Experimental results on three dialogue summarization datasets from different scenarios and domains indicate that our pre-trained model significantly outperforms previous state-of-the-art models in full fine-tuning, zero-shot, and few-shot settings.
Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue summary length from three perspectives. First, we analyze the length differences between existing models' outputs and the corresponding human references and find that summarization models tend to produce more verbose summaries due to their pretraining objectives. Second, we identify salient features for summary length prediction by comparing different model settings. Third, we experiment with a length-aware summarizer and show notable improvement on existing models if summary length can be well incorporated. Analysis and experiments are conducted on popular DialogSum and SAMSum datasets to validate our findings.
With the development of pre-trained language models, remarkable success has been witnessed in dialogue understanding (DU). However, current DU approaches usually employ independent models for each distinct DU task without considering shared knowledge across different DU tasks. In this paper, we propose a unified generative dialogue understanding framework, named {\em UniDU}, to achieve effective information exchange across diverse DU tasks. Here, we reformulate all DU tasks into a unified prompt-based generative model paradigm. More importantly, a novel model-agnostic multi-task training strategy (MATS) is introduced to dynamically adapt the weights of diverse tasks for best knowledge sharing during training, based on the nature and available data of each task. Experiments on ten DU datasets covering five fundamental DU tasks show that the proposed UniDU framework largely outperforms task-specific well-designed methods on all tasks. MATS also reveals the knowledge-sharing structure of these tasks. Finally, UniDU obtains promising performance in the unseen dialogue domain, showing the great potential for generalization.
Dialogue summarization has been extensively studied and applied, where the prior works mainly focused on exploring superior model structures to align the input dialogue and the output summary. However, for professional dialogues (e.g., legal debate and medical diagnosis), semantic/statistical alignment can hardly fill the logical/factual gap between input dialogue discourse and summary output with external knowledge. In this paper, we mainly investigate the factual inconsistency problem for Dialogue Inspectional Summarization (DIS) under non-pretraining and pretraining settings. An innovative end-to-end dialogue summary generation framework is proposed with two auxiliary tasks: Expectant Factual Aspect Regularization (EFAR) and Missing Factual Entity Discrimination (MFED). Comprehensive experiments demonstrate that the proposed model can generate a more readable summary with accurate coverage of factual aspects as well as informing the user with potential missing facts detected from the input dialogue for further human intervention.
In this paper, we propose a controllable neural generation framework that can flexibly guide dialogue summarization with personal named entity planning. The conditional sequences are modulated to decide what types of information or what perspective to focus on when forming summaries to tackle the under-constrained problem in summarization tasks. This framework supports two types of use cases: (1) Comprehensive Perspective, which is a general-purpose case with no user-preference specified, considering summary points from all conversational interlocutors and all mentioned persons; (2) Focus Perspective, positioning the summary based on a user-specified personal named entity, which could be one of the interlocutors or one of the persons mentioned in the conversation. During training, we exploit occurrence planning of personal named entities and coreference information to improve temporal coherence and to minimize hallucination in neural generation. Experimental results show that our proposed framework generates fluent and factually consistent summaries under various planning controls using both objective metrics and human evaluations.
Abstractive dialogue summarization is the task of capturing the highlights of a dialogue and rewriting them into a concise version. In this paper, we present a novel multi-speaker dialogue summarizer to demonstrate how large-scale commonsense knowledge can facilitate dialogue understanding and summary generation. In detail, we consider utterance and commonsense knowledge as two different types of data and design a Dialogue Heterogeneous Graph Network (D-HGN) for modeling both information. Meanwhile, we also add speakers as heterogeneous nodes to facilitate information flow. Experimental results on the SAMSum dataset show that our model can outperform various methods. We also conduct zero-shot setting experiments on the Argumentative Dialogue Summary Corpus, the results show that our model can better generalized to the new domain.
High-quality dialogue-summary paired data is expensive to produce and domain-sensitive, making abstractive dialogue summarization a challenging task. In this work, we propose the first unsupervised abstractive dialogue summarization model for tete-a-tetes (SuTaT). Unlike standard text summarization, a dialogue summarization method should consider the multi-speaker scenario where the speakers have different roles, goals, and language styles. In a tete-a-tete, such as a customer-agent conversation, SuTaT aims to summarize for each speaker by modeling the customer utterances and the agent utterances separately while retaining their correlations. SuTaT consists of a conditional generative module and two unsupervised summarization modules. The conditional generative module contains two encoders and two decoders in a variational autoencoder framework where the dependencies between two latent spaces are captured. With the same encoders and decoders, two unsupervised summarization modules equipped with sentence-level self-attention mechanisms generate summaries without using any annotations. Experimental results show that SuTaT is superior on unsupervised dialogue summarization for both automatic and human evaluations, and is capable of dialogue classification and single-turn conversation generation.
This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a corpus of news articles. We show that model-generated summaries of dialogues achieve higher ROUGE scores than the model-generated summaries of news -- in contrast with human evaluators' judgement. This suggests that a challenging task of abstractive dialogue summarization requires dedicated models and non-standard quality measures. To our knowledge, our study is the first attempt to introduce a high-quality chat-dialogues corpus, manually annotated with abstractive summarizations, which can be used by the research community for further studies.