When faced with a large number of product reviews, it is not clear that a human can remember all of them and weight opinions representatively to write a good reference summary. We propose an automatic metric to test the prevalence of the opinions that a summary expresses, based on counting the number of reviews that are consistent with each statement in the summary, while discrediting trivial or redundant statements. To formulate this opinion prevalence metric, we consider several existing methods to score the factual consistency of a summary statement with respect to each individual source review. On a corpus of Amazon product reviews, we gather multiple human judgments of the opinion consistency, to determine which automatic metric best expresses consistency in product reviews. Using the resulting opinion prevalence metric, we show that a human authored summary has only slightly better opinion prevalence than randomly selected extracts from the source reviews, and previous extractive and abstractive unsupervised opinion summarization methods perform worse than humans. We demonstrate room for improvement with a greedy construction of extractive summaries with twice the opinion prevalence achieved by humans. Finally, we show that preprocessing source reviews by simplification can raise the opinion prevalence achieved by existing abstractive opinion summarization systems to the level of human performance.
We propose a method for unsupervised opinion summarization that encodes sentences from customer reviews into a hierarchical discrete latent space, then identifies common opinions based on the frequency of their encodings. We are able to generate both abstractive summaries by decoding these frequent encodings, and extractive summaries by selecting the sentences assigned to the same frequent encodings. Our method is attributable, because the model identifies sentences used to generate the summary as part of the summarization process. It scales easily to many hundreds of input reviews, because aggregation is performed in the latent space rather than over long sequences of tokens. We also demonstrate that our appraoch enables a degree of control, generating aspect-specific summaries by restricting the model to parts of the encoding space that correspond to desired aspects (e.g., location or food). Automatic and human evaluation on two datasets from different domains demonstrates that our method generates summaries that are more informative than prior work and better grounded in the input reviews.
Opinion summarization provides an important solution for summarizing opinions expressed among a large number of reviews. However, generating aspect-specific and general summaries is challenging due to the lack of annotated data. In this work, we propose two simple yet effective unsupervised approaches to generate both aspect-specific and general opinion summaries by training on synthetic datasets constructed with aspect-related review contents. Our first approach, Seed Words Based Leave-One-Out (SW-LOO), identifies aspect-related portions of reviews simply by exact-matching aspect seed words and outperforms existing methods by 3.4 ROUGE-L points on SPACE and 0.5 ROUGE-1 point on OPOSUM+ for aspect-specific opinion summarization. Our second approach, Natural Language Inference Based Leave-One-Out (NLI-LOO) identifies aspect-related sentences utilizing an NLI model in a more general setting without using seed words and outperforms existing approaches by 1.2 ROUGE-L points on SPACE for aspect-specific opinion summarization and remains competitive on other metrics.
Opinion summarization is the task of creating summaries capturing popular opinions from user reviews. In this paper, we introduce Geodesic Summarizer (GeoSumm), a novel system to perform unsupervised extractive opinion summarization. GeoSumm involves an encoder-decoder based representation learning model, that generates representations of text as a distribution over latent semantic units. GeoSumm generates these representations by performing dictionary learning over pre-trained text representations at multiple decoder layers. We then use these representations to quantify the relevance of review sentences using a novel approximate geodesic distance based scoring mechanism. We use the relevance scores to identify popular opinions in order to compose general and aspect-specific summaries. Our proposed model, GeoSumm, achieves state-of-the-art performance on three opinion summarization datasets. We perform additional experiments to analyze the functioning of our model and showcase the generalization ability of {\X} across different domains.
Recent advances in text autoencoders have significantly improved the quality of the latent space, which enables models to generate grammatical and consistent text from aggregated latent vectors. As a successful application of this property, unsupervised opinion summarization models generate a summary by decoding the aggregated latent vectors of inputs. More specifically, they perform the aggregation via simple average. However, little is known about how the vector aggregation step affects the generation quality. In this study, we revisit the commonly used simple average approach by examining the latent space and generated summaries. We found that text autoencoders tend to generate overly generic summaries from simply averaged latent vectors due to an unexpected $L_2$-norm shrinkage in the aggregated latent vectors, which we refer to as summary vector degeneration. To overcome this issue, we develop a framework Coop, which searches input combinations for the latent vector aggregation using input-output word overlap. Experimental results show that Coop successfully alleviates the summary vector degeneration issue and establishes new state-of-the-art performance on two opinion summarization benchmarks. Code is available at \url{https://github.com/megagonlabs/coop}.
The recent success of deep learning techniques for abstractive summarization is predicated on the availability of large-scale datasets. When summarizing reviews (e.g., for products or movies), such training data is neither available nor can be easily sourced, motivating the development of methods which rely on synthetic datasets for supervised training. We show that explicitly incorporating content planning in a summarization model not only yields output of higher quality, but also allows the creation of synthetic datasets which are more natural, resembling real world document-summary pairs. Our content plans take the form of aspect and sentiment distributions which we induce from data without access to expensive annotations. Synthetic datasets are created by sampling pseudo-reviews from a Dirichlet distribution parametrized by our content planner, while our model generates summaries based on input reviews and induced content plans. Experimental results on three domains show that our approach outperforms competitive models in generating informative, coherent, and fluent summaries that capture opinion consensus.
The supervised training of high-capacity models on large datasets containing hundreds of thousands of document-summary pairs is critical to the recent success of deep learning techniques for abstractive summarization. Unfortunately, in most domains (other than news) such training data is not available and cannot be easily sourced. In this paper we enable the use of supervised learning for the setting where there are only documents available (e.g.,~product or business reviews) without ground truth summaries. We create a synthetic dataset from a corpus of user reviews by sampling a review, pretending it is a summary, and generating noisy versions thereof which we treat as pseudo-review input. We introduce several linguistically motivated noise generation functions and a summarization model which learns to denoise the input and generate the original review. At test time, the model accepts genuine reviews and generates a summary containing salient opinions, treating those that do not reach consensus as noise. Extensive automatic and human evaluation shows that our model brings substantial improvements over both abstractive and extractive baselines.
Opinion summarization is the task of automatically creating summaries that reflect subjective information expressed in multiple documents, such as product reviews. While the majority of previous work has focused on the extractive setting, i.e., selecting fragments from input reviews to produce a summary, we let the model generate novel sentences and hence produce abstractive summaries. Recent progress in summarization has seen the development of supervised models which rely on large quantities of document-summary pairs. Since such training data is expensive to acquire, we instead consider the unsupervised setting, in other words, we do not use any summaries in training. We define a generative model for a review collection which capitalizes on the intuition that when generating a new review given a set of other reviews of a product, we should be able to control the "amount of novelty" going into the new review or, equivalently, vary the extent to which it deviates from the input. At test time, when generating summaries, we force the novelty to be minimal, and produce a text reflecting consensus opinions. We capture this intuition by defining a hierarchical variational autoencoder model. Both individual reviews and the products they correspond to are associated with stochastic latent codes, and the review generator ("decoder") has direct access to the text of input reviews through the pointer-generator mechanism. Experiments on Amazon and Yelp datasets, show that setting at test time the review's latent code to its mean, allows the model to produce fluent and coherent summaries reflecting common opinions.