Large language models (LLMs) are routinely deployed as agentic systems, with access to tools that interact with live environments to accomplish tasks. In enterprise deployments these systems need to interact with API collections that can be extremely large and complex, often backed by databases. In order to create datasets with such characteristics, we explore how existing NL2SQL (Natural Language to SQL query) datasets can be used to automatically create NL2API datasets. Specifically, this work describes a novel data generation pipeline that exploits the syntax of SQL queries to construct a functionally equivalent sequence of API calls. We apply this pipeline to one of the largest NL2SQL datasets, BIRD-SQL to create a collection of over 2500 APIs that can be served as invocable tools or REST-endpoints. We pair natural language queries from BIRD-SQL to ground-truth API sequences based on this API pool. We use this collection to study the performance of 10 public LLMs and find that all models struggle to determine the right set of tools (consisting of tasks of intent detection, sequencing with nested function calls, and slot-filling). We find that models have extremely low task completion rates (7-47 percent - depending on the dataset) which marginally improves to 50 percent when models are employed as ReACT agents that interact with the live API environment. The best task completion rates are far below what may be required for effective general-use tool-calling agents, suggesting substantial scope for improvement in current state-of-the-art tool-calling LLMs. We also conduct detailed ablation studies, such as assessing the impact of the number of tools available as well as the impact of tool and slot-name obfuscation. We compare the performance of models on the original SQL generation tasks and find that current models are sometimes able to exploit SQL better than APIs.
This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations. Conventional DST methods struggle with open-domain dialogues and noisy inputs. Motivated by the generative capabilities of LLMs, our Natural Language DST (NL-DST) framework trains an LLM to directly synthesize human-readable state descriptions. We demonstrate through extensive experiments on MultiWOZ 2.1 and Taskmaster-1 datasets that NL-DST significantly outperforms rule-based and discriminative BERT-based DST baselines, as well as generative slot-filling GPT-2 DST models, in both Joint Goal Accuracy and Slot Accuracy. Ablation studies and human evaluations further validate the effectiveness of natural language state generation, highlighting its robustness to noise and enhanced interpretability. Our findings suggest that NL-DST offers a more flexible, accurate, and human-understandable approach to dialogue state tracking, paving the way for more robust and adaptable task-oriented dialogue systems.
Advanced slot and winding designs are imperative to create future high performance electrical machines (EM). As a result, the development of methods to design and improve slot filling factor (SFF) has attracted considerable research. Recent developments in manufacturing processes, such as additive manufacturing and alternative materials, has also highlighted a need for novel high-fidelity design techniques to develop high performance complex geometries and topologies. This study therefore introduces a novel physics-informed machine learning (PIML) design optimization process for improving SFF in traction electrical machines used in electric vehicles. A maximum entropy sampling algorithm (MESA) is used to seed a physics-informed Bayesian optimization (PIBO) algorithm, where the target function and its approximations are produced by Gaussian processes (GP)s. The proposed PIBO-MESA is coupled with a 2D finite element model (FEM) to perform a GP-based surrogate and provide the first demonstration of the optimal combination of complex design variables for an electrical machine. Significant computational gains were achieved using the new PIBO-MESA approach, which is 45% faster than existing stochastic methods, such as the non-dominated sorting genetic algorithm II (NSGA-II). The FEM results confirm that the new design optimization process and keystone shaped wires lead to a higher SFF (i.e. by 20%) and electromagnetic improvements (e.g. maximum torque by 12%) with similar resistivity. The newly developed PIBO-MESA design optimization process therefore presents significant benefits in the design of high-performance electric machines, with reduced development time and costs.
While large language models demonstrate remarkable capabilities at task-specific applications through fine-tuning, extending these benefits across diverse languages is essential for broad accessibility. However, effective cross-lingual transfer is hindered by LLM performance gaps across languages and the scarcity of fine-tuning data in many languages. Through analysis of LLM internal representations from over 1,000+ language pairs, we discover that middle layers exhibit the strongest potential for cross-lingual alignment. Building on this finding, we propose a middle-layer alignment objective integrated into task-specific training. Our experiments on slot filling, machine translation, and structured text generation show consistent improvements in cross-lingual transfer, especially to lower-resource languages. The method is robust to the choice of alignment languages and generalizes to languages unseen during alignment. Furthermore, we show that separately trained alignment modules can be merged with existing task-specific modules, improving cross-lingual capabilities without full re-training. Our code is publicly available (https://github.com/dannigt/mid-align).
Reliable slot and intent detection (SID) is crucial in natural language understanding for applications like digital assistants. Encoder-only transformer models fine-tuned on high-resource languages generally perform well on SID. However, they struggle with dialectal data, where no standardized form exists and training data is scarce and costly to produce. We explore zero-shot transfer learning for SID, focusing on multiple Bavarian dialects, for which we release a new dataset for the Munich dialect. We evaluate models trained on auxiliary tasks in Bavarian, and compare joint multi-task learning with intermediate-task training. We also compare three types of auxiliary tasks: token-level syntactic tasks, named entity recognition (NER), and language modelling. We find that the included auxiliary tasks have a more positive effect on slot filling than intent classification (with NER having the most positive effect), and that intermediate-task training yields more consistent performance gains. Our best-performing approach improves intent classification performance on Bavarian dialects by 5.1 and slot filling F1 by 8.4 percentage points.
This study aims to improve the efficiency and quality of career interviews conducted by nursing managers. To this end, we have been developing a slot-filling dialogue system that engages in pre-interviews to collect information on staff careers as a preparatory step before the actual interviews. Conventional slot-filling-based interview dialogue systems have limitations in the flexibility of information collection because the dialogue progresses based on predefined slot sets. We therefore propose a method that leverages large language models (LLMs) to dynamically generate new slots according to the flow of the dialogue, achieving more natural conversations. Furthermore, we incorporate abduction into the slot generation process to enable more appropriate and effective slot generation. To validate the effectiveness of the proposed method, we conducted experiments using a user simulator. The results suggest that the proposed method using abduction is effective in enhancing both information-collecting capabilities and the naturalness of the dialogue.
In this paper we present our submission for the NorSID Shared Task as part of the 2025 VarDial Workshop (Scherrer et al., 2025), consisting of three tasks: Intent Detection, Slot Filling and Dialect Identification, evaluated using data in different dialects of the Norwegian language. For Intent Detection and Slot Filling, we have fine-tuned a multitask model in a cross-lingual setting, to leverage the xSID dataset available in 17 languages. In the case of Dialect Identification, our final submission consists of a model fine-tuned on the provided development set, which has obtained the highest scores within our experiments. Our final results on the test set show that our models do not drop in performance compared to the development set, likely due to the domain-specificity of the dataset and the similar distribution of both subsets. Finally, we also report an in-depth analysis of the provided datasets and their artifacts, as well as other sets of experiments that have been carried out but did not yield the best results. Additionally, we present an analysis on the reasons why some methods have been more successful than others; mainly the impact of the combination of languages and domain-specificity of the training data on the results.
Both encoder-only models (e.g., BERT, RoBERTa) and large language models (LLMs, e.g., Llama3) have been widely used for text classification tasks. However, there is a lack of systematic studies comparing the performance of encoder-based models and LLMs in text classification, particularly when fine-tuning is involved. This study employed a diverse range of models and methods, varying in size and architecture, and including both fine-tuned and pre-trained approaches. We first assessed the performances of these LLMs on the 20 Newsgroups (20NG) and MASSIVE datasets, comparing them to encoder-only RoBERTa models. Additionally, we explored the multi-task capabilities of both model types by combining multiple classification tasks, including intent detection and slot-filling, into a single model using data from both datasets. Our results indicate that fully fine-tuned Llama3-70B models outperform RoBERTa-large and other decoder LLMs across various classification tasks and datasets. Moreover, the consolidated multi-task fine-tuned LLMs matched the performance of dual-model setups in both tasks across both datasets. Overall, our study provides a comprehensive benchmark of encoder-only and LLM models on text classification tasks and demonstrates a method to combine two or more fully fine-tuned decoder LLMs for reduced latency and equivalent performance.
Zero-shot slot filling is a well-established subtask of Natural Language Understanding (NLU). However, most existing methods primarily focus on single-turn text data, overlooking the unique complexities of conversational dialogue. Conversational data is highly dynamic, often involving abrupt topic shifts, interruptions, and implicit references that make it difficult to directly apply zero-shot slot filling techniques, even with the remarkable capabilities of large language models (LLMs). This paper addresses these challenges by proposing strategies for automatic data annotation with slot induction and black-box knowledge distillation (KD) from a teacher LLM to a smaller model, outperforming vanilla LLMs on internal datasets by 26% absolute increase in F1 score. Additionally, we introduce an efficient system architecture for call center product settings that surpasses off-the-shelf extractive models by 34% relative F1 score, enabling near real-time inference on dialogue streams with higher accuracy, while preserving low latency.
Task-Oriented Dialogue (TOD) systems assist users in completing tasks through natural language interactions, often relying on a single-layered workflow structure for slot-filling in public tasks, such as hotel bookings. However, in enterprise environments, which involve rich domain-specific knowledge, TOD systems face challenges due to task complexity and the lack of standardized documentation. In this work, we introduce HierTOD, an enterprise TOD system driven by hierarchical goals and can support composite workflows. By focusing on goal-driven interactions, our system serves a more proactive role, facilitating mixed-initiative dialogue and improving task completion. Equipped with components for natural language understanding, composite goal retriever, dialogue management, and response generation, backed by a well-organized data service with domain knowledge base and retrieval engine, HierTOD delivers efficient task assistance. Furthermore, our system implementation unifies two TOD paradigms: slot-filling for information collection and step-by-step guidance for task execution. Our human study demonstrates the effectiveness and helpfulness of HierTOD in performing both paradigms.
Making use of off-the-shelf resources of resource-rich languages to transfer knowledge for low-resource languages raises much attention recently. The requirements of enabling the model to reach the reliable performance lack well guided, such as the scale of required annotated data or the effective framework. To investigate the first question, we empirically investigate the cost-effectiveness of several methods to train the intent classification and slot-filling models for Indonesia (ID) from scratch by utilizing the English data. Confronting the second challenge, we propose a Bi-Confidence-Frequency Cross-Lingual transfer framework (BiCF), composed by ``BiCF Mixing'', ``Latent Space Refinement'' and ``Joint Decoder'', respectively, to tackle the obstacle of lacking low-resource language dialogue data. Extensive experiments demonstrate our framework performs reliably and cost-efficiently on different scales of manually annotated Indonesian data. We release a large-scale fine-labeled dialogue dataset (ID-WOZ) and ID-BERT of Indonesian for further research.
Integrating tools into Large Language Models (LLMs) has facilitated the widespread application. Despite this, in specialized downstream task contexts, reliance solely on tools is insufficient to fully address the complexities of the real world. This particularly restricts the effective deployment of LLMs in fields such as medicine. In this paper, we focus on the downstream tasks of medical calculators, which use standardized tests to assess an individual's health status. We introduce MeNTi, a universal agent architecture for LLMs. MeNTi integrates a specialized medical toolkit and employs meta-tool and nested calling mechanisms to enhance LLM tool utilization. Specifically, it achieves flexible tool selection and nested tool calling to address practical issues faced in intricate medical scenarios, including calculator selection, slot filling, and unit conversion. To assess the capabilities of LLMs for quantitative assessment throughout the clinical process of calculator scenarios, we introduce CalcQA. This benchmark requires LLMs to use medical calculators to perform calculations and assess patient health status. CalcQA is constructed by professional physicians and includes 100 case-calculator pairs, complemented by a toolkit of 281 medical tools. The experimental results demonstrate significant performance improvements with our framework. This research paves new directions for applying LLMs in demanding scenarios of medicine.
Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting customer experience. Hence, meticulous evaluation of ML models for each pipeline component is crucial for optimizing performance, though differences in functionalities can lead to unfair comparisons. In this paper, we present a tailored experimental evaluation approach for goal-oriented customer service chatbots with pipeline architecture, focusing on three key components: Natural Language Understanding (NLU), dialogue management (DM), and Natural Language Generation (NLG). Our methodology emphasizes individual assessment to determine optimal ML models. Specifically, we focus on optimizing hyperparameters and evaluating candidate models for NLU (utilizing BERT and LSTM), DM (employing DQN and DDQN), and NLG (leveraging GPT-2 and DialoGPT). The results show that for the NLU component, BERT excelled in intent detection whereas LSTM was superior for slot filling. For the DM component, the DDQN model outperformed DQN by achieving fewer turns, higher rewards, as well as greater success rates. For NLG, the large language model GPT-2 surpassed DialoGPT in BLEU, METEOR, and ROUGE metrics. These findings aim to provide a benchmark for future research in developing and optimizing customer service chatbots, offering valuable insights into model performance and optimal hyperparameters.
Speech large language models (speech-LLMs) integrate speech and text-based foundation models to provide a unified framework for handling a wide range of downstream tasks. In this paper, we introduce WHISMA, a speech-LLM tailored for spoken language understanding (SLU) that demonstrates robust performance in various zero-shot settings. WHISMA combines the speech encoder from Whisper with the Llama-3 LLM, and is fine-tuned in a parameter-efficient manner on a comprehensive collection of SLU-related datasets. Our experiments show that WHISMA significantly improves the zero-shot slot filling performance on the SLURP benchmark, achieving a relative gain of 26.6% compared to the current state-of-the-art model. Furthermore, to evaluate WHISMA's generalisation capabilities to unseen domains, we develop a new task-agnostic benchmark named SLU-GLUE. The evaluation results indicate that WHISMA outperforms an existing speech-LLM (Qwen-Audio) with a relative gain of 33.0%.
Although Large Language Models(LLMs) can generate coherent and contextually relevant text, they often struggle to recognise the intent behind the human user's query. Natural Language Understanding (NLU) models, however, interpret the purpose and key information of user's input to enable responsive interactions. Existing NLU models generally map individual utterances to a dual-level semantic frame, involving sentence-level intent and word-level slot labels. However, real-life conversations primarily consist of multi-turn conversations, involving the interpretation of complex and extended dialogues. Researchers encounter challenges addressing all facets of multi-turn dialogue conversations using a unified single NLU model. This paper introduces a novel approach, MIDAS, leveraging a multi-level intent, domain, and slot knowledge distillation for multi-turn NLU. To achieve this, we construct distinct teachers for varying levels of conversation knowledge, namely, sentence-level intent detection, word-level slot filling, and conversation-level domain classification. These teachers are then fine-tuned to acquire specific knowledge of their designated levels. A multi-teacher loss is proposed to facilitate the combination of these multi-level teachers, guiding a student model in multi-turn dialogue tasks. The experimental results demonstrate the efficacy of our model in improving the overall multi-turn conversation understanding, showcasing the potential for advancements in NLU models through the incorporation of multi-level dialogue knowledge distillation techniques.
We present Speech-MASSIVE, a multilingual Spoken Language Understanding (SLU) dataset comprising the speech counterpart for a portion of the MASSIVE textual corpus. Speech-MASSIVE covers 12 languages from different families and inherits from MASSIVE the annotations for the intent prediction and slot-filling tasks. Our extension is prompted by the scarcity of massively multilingual SLU datasets and the growing need for versatile speech datasets to assess foundation models (LLMs, speech encoders) across languages and tasks. We provide a multimodal, multitask, multilingual dataset and report SLU baselines using both cascaded and end-to-end architectures in various training scenarios (zero-shot, few-shot, and full fine-tune). Furthermore, we demonstrate the suitability of Speech-MASSIVE for benchmarking other tasks such as speech transcription, language identification, and speech translation. The dataset, models, and code are publicly available at: https://github.com/hlt-mt/Speech-MASSIVE
Task-oriented dialogue (TOD) systems aim to efficiently handle task-oriented conversations, including information collection. How to utilize TOD accurately, efficiently and effectively for information collection has always been a critical and challenging task. Recent studies have demonstrated that Large Language Models (LLMs) excel in dialogue, instruction generation, and reasoning, and can significantly enhance the performance of TOD through fine-tuning. However, current datasets primarily cater to user-led systems and are limited to predefined specific scenarios and slots, thereby necessitating improvements in the proactiveness, diversity, and capabilities of TOD. In this study, we present a detailed multi-domain task-oriented data construction process for conversations, and a Chinese dialogue dataset generated based on this process, TransferTOD, which authentically simulates human-computer dialogues in 30 popular life service scenarios. Leveraging this dataset, we trained a model called TransferTOD-7B using full-parameter fine-tuning, showcasing notable abilities in slot filling and questioning. Our work has demonstrated its strong generalization capabilities in various downstream scenarios, significantly enhancing both data utilization efficiency and system performance. The data is released in https://github.com/KongLongGeFDU/TransferTOD.
Task-oriented dialogue (TOD) systems enable users to achieve their goals through natural language interactions. Traditionally, these systems have relied on turn-level manually annotated metadata, such as dialogue states and policy annotations, which are expensive, time-consuming, and often inconsistent or error-prone. This dependence limits the potential to leverage vast amounts of readily available conversational data for training TOD systems. Additionally, a critical challenge in TOD system design is determining when and how to access and integrate information from external sources. Current approaches typically expect this information to be provided alongside the dialogue context, rather than learning to identify and retrieve it autonomously. While pre-trained large language models (LLMs) have been used to develop TOD systems, their potential to train such systems without laborious annotations remains largely unexplored. This work employs multi-task instruction fine-tuning to create more efficient and scalable TOD systems that can effectively leverage natural language conversational data without manual annotations, while autonomously managing external information retrieval. Our extensive experimental evaluations, using three diverse TOD datasets and three LLMs of varying sizes, demonstrate that our approach can generalize to new, unseen domains. Notably, our approach outperforms both state-of-the-art models trained on annotated data and billion-scale parameter off-the-shelf ChatGPT models.
Zero-shot spoken language understanding (SLU) enables systems to comprehend user utterances in new domains without prior exposure to training data. Recent studies often rely on large language models (LLMs), leading to excessive footprints and complexity. This paper proposes the use of Whisper, a standalone speech processing model, for zero-shot end-to-end (E2E) SLU. To handle unseen semantic labels, SLU tasks are integrated into a question-answering (QA) framework, which prompts the Whisper decoder for semantics deduction. The system is efficiently trained with prefix-tuning, optimising a minimal set of parameters rather than the entire Whisper model. We show that the proposed system achieves a 40.7% absolute gain for slot filling (SLU-F1) on SLURP compared to a recently introduced zero-shot benchmark. Furthermore, it performs comparably to a Whisper-GPT-2 modular system under both in-corpus and cross-corpus evaluation settings, but with a relative 34.8% reduction in model parameters.
Self-supervised learning models have revolutionized the field of speech processing. However, the process of fine-tuning these models on downstream tasks requires substantial computational resources, particularly when dealing with multiple speech-processing tasks. In this paper, we explore the potential of adapter-based fine-tuning in developing a unified model capable of effectively handling multiple spoken language processing tasks. The tasks we investigate are Automatic Speech Recognition, Phoneme Recognition, Intent Classification, Slot Filling, and Spoken Emotion Recognition. We validate our approach through a series of experiments on the SUPERB benchmark, and our results indicate that adapter-based fine-tuning enables a single encoder-decoder model to perform multiple speech processing tasks with an average improvement of 18.4% across the five target tasks while staying efficient in terms of parameter updates.