Large language models (LLMs) are increasingly tasked with invoking enterprise APIs, yet they routinely falter when near-duplicate tools vie for the same user intent or when required arguments are left underspecified. We introduce DiaFORGE (Dialogue Framework for Organic Response Generation & Evaluation), a disambiguation-centric, three-stage pipeline that (i) synthesizes persona-driven, multi-turn dialogues in which the assistant must distinguish among highly similar tools, (ii) performs supervised fine-tuning of open-source models with reasoning traces across 3B - 70B parameters, and (iii) evaluates real-world readiness via a dynamic suite that redeploys each model in a live agentic loop and reports end-to-end goal completion alongside conventional static metrics. On our dynamic benchmark DiaBENCH, models trained with DiaFORGE raise tool-invocation success by 27 pp over GPT-4o and by 49 pp over Claude-3.5-Sonnet, both under optimized prompting. To spur further research, we release an open corpus of 5000 production-grade enterprise API specifications paired with rigorously validated, disambiguation-focused dialogues, offering a practical blueprint for building reliable, enterprise-ready tool-calling agents.
Large language models (LLMs) have recently been applied to dialog systems. Despite making progress, LLMs are prone to errors in knowledge-intensive scenarios. Recently, approaches based on retrieval augmented generation (RAG) and agent have emerged to improve the factual accuracy by enhancing the LLMs with knowledge retrieved from external knowledge bases (KBs). This is mostly implemented by prompting the LLMs with instructions, examples and the retrieved knowledge. However, LLMs may have difficulty using the retrieved knowledge effectively for response generation, because they are not well trained to do such generation for specific domains. To mitigate this problem, we propose to finetune the LLMs in the RAG-based and agent-based systems with domain-specific data, together with domain-specific external knowledge, which is called knowledge augmented finetuning (KAFT). We base our study on the MobileCS2 dataset, a real-life customer service dialog dataset that features intensive knowledge interactions, to systematically compare the prompting and KAFT techniques in the RAG-based and agent-based systems. Experiment results show that KAFT substantially surpasses prompting in both RAG and agent systems, particularly in terms of factual accuracy. To the best of our knowledge, this paper represents the first solid empirical work to investigate the KAFT idea.
Large language models based on Mixture-of-Experts have achieved substantial gains in efficiency and scalability, yet their architectural uniqueness introduces underexplored safety alignment challenges. Existing safety alignment strategies, predominantly designed for dense models, are ill-suited to address MoE-specific vulnerabilities. In this work, we formalize and systematically study MoE model's positional vulnerability - the phenomenon where safety-aligned behaviors rely on specific expert modules, revealing critical risks inherent to MoE architectures. To this end, we present SAFEx, an analytical framework that robustly identifies, characterizes, and validates the safety-critical experts using a novel Stability-based Expert Selection (SES) algorithm. Notably, our approach enables the explicit decomposition of safety-critical experts into distinct functional groups, including those responsible for harmful content detection and those controlling safe response generation. Extensive experiments on mainstream MoE models, such as the recently released Qwen3-MoE, demonstrated that their intrinsic safety mechanisms heavily rely on a small subset of positional experts. Disabling these experts significantly compromised the models' ability to refuse harmful requests. For Qwen3-MoE with 6144 experts (in the FNN layer), we find that disabling as few as 12 identified safety-critical experts can cause the refusal rate to drop by 22%, demonstrating the disproportionate impact of a small set of experts on overall model safety.
While research on dialogue response generation has primarily focused on generating coherent responses conditioning on textual context, the critical question of when to respond grounded on the temporal context remains underexplored. To bridge this gap, we propose a novel task called timely dialogue response generation and introduce the TimelyChat benchmark, which evaluates the capabilities of language models to predict appropriate time intervals and generate time-conditioned responses. Additionally, we construct a large-scale training dataset by leveraging unlabeled event knowledge from a temporal commonsense knowledge graph and employing a large language model (LLM) to synthesize 55K event-driven dialogues. We then train Timer, a dialogue agent designed to proactively predict time intervals and generate timely responses that align with those intervals. Experimental results show that Timer outperforms prompting-based LLMs and other fine-tuned baselines in both turn-level and dialogue-level evaluations. We publicly release our data, model, and code.
Large Language Models (LLMs) succeed in many natural language processing tasks. However, their tendency to hallucinate - generate plausible but inconsistent or factually incorrect text - can cause problems in certain tasks, including response generation in dialogue. To mitigate this issue, knowledge-augmented methods have shown promise in reducing hallucinations. Here, we introduce a novel framework designed to enhance the factuality of dialogue response generation, as well as an approach to evaluate dialogue factual accuracy. Our framework combines a knowledge triple retriever, a dialogue rewrite, and knowledge-enhanced response generation to produce more accurate and grounded dialogue responses. To further evaluate generated responses, we propose a revised fact score that addresses the limitations of existing fact-score methods in dialogue settings, providing a more reliable assessment of factual consistency. We evaluate our methods using different baselines on the OpendialKG and HybriDialogue datasets. Our methods significantly improve factuality compared to other graph knowledge-augmentation baselines, including the state-of-the-art G-retriever. The code will be released on GitHub.
On-demand ride-hailing services like DiDi, Uber, and Lyft have transformed urban transportation, offering unmatched convenience and flexibility. In this paper, we introduce DiMA, an LLM-powered ride-hailing assistant deployed in DiDi Chuxing. Its goal is to provide seamless ride-hailing services and beyond through a natural and efficient conversational interface under dynamic and complex spatiotemporal urban contexts. To achieve this, we propose a spatiotemporal-aware order planning module that leverages external tools for precise spatiotemporal reasoning and progressive order planning. Additionally, we develop a cost-effective dialogue system that integrates multi-type dialog repliers with cost-aware LLM configurations to handle diverse conversation goals and trade-off response quality and latency. Furthermore, we introduce a continual fine-tuning scheme that utilizes real-world interactions and simulated dialogues to align the assistant's behavior with human preferred decision-making processes. Since its deployment in the DiDi application, DiMA has demonstrated exceptional performance, achieving 93% accuracy in order planning and 92% in response generation during real-world interactions. Offline experiments further validate DiMA capabilities, showing improvements of up to 70.23% in order planning and 321.27% in response generation compared to three state-of-the-art agent frameworks, while reducing latency by $0.72\times$ to $5.47\times$. These results establish DiMA as an effective, efficient, and intelligent mobile assistant for ride-hailing services.
This paper presents mRAG, a multi-agent retrieval-augmented generation (RAG) framework composed of specialized agents for subtasks such as planning, searching, reasoning, and coordination. Our system uses a self-training paradigm with reward-guided trajectory sampling to optimize inter-agent collaboration and enhance response generation. Evaluated on DataMorgana-derived datasets during the SIGIR 2025 LiveRAG competition, mRAG outperforms conventional RAG baselines. We further analyze competition outcomes and showcase the framework's strengths with case studies, demonstrating its efficacy for complex, real-world RAG tasks.
Large language models (LLMs) have recently shown tremendous promise in serving as the backbone to agentic systems, as demonstrated by their performance in multi-faceted, challenging benchmarks like SWE-Bench and Agent-Bench. However, to realize the true potential of LLMs as autonomous agents, they must learn to identify, call, and interact with external tools and application program interfaces (APIs) to complete complex tasks. These tasks together are termed function calling. Endowing LLMs with function calling abilities leads to a myriad of advantages, such as access to current and domain-specific information in databases and knowledge sources, and the ability to outsource tasks that can be reliably performed by tools, e.g., a Python interpreter or calculator. While there has been significant progress in function calling with LLMs, there is still a dearth of open models that perform on par with proprietary LLMs like GPT, Claude, and Gemini. Therefore, in this work, we introduce the GRANITE-20B-FUNCTIONCALLING model under an Apache 2.0 license. The model is trained using a multi-task training approach on seven fundamental tasks encompassed in function calling, those being Nested Function Calling, Function Chaining, Parallel Functions, Function Name Detection, Parameter-Value Pair Detection, Next-Best Function, and Response Generation. We present a comprehensive evaluation on multiple out-of-domain datasets comparing GRANITE-20B-FUNCTIONCALLING to more than 15 other best proprietary and open models. GRANITE-20B-FUNCTIONCALLING provides the best performance among all open models on the Berkeley Function Calling Leaderboard and fourth overall. As a result of the diverse tasks and datasets used for training our model, we show that GRANITE-20B-FUNCTIONCALLING has better generalizability on multiple tasks in seven different evaluation datasets.
We introduce AMIA, a lightweight, inference-only defense for Large Vision-Language Models (LVLMs) that (1) Automatically Masks a small set of text-irrelevant image patches to disrupt adversarial perturbations, and (2) conducts joint Intention Analysis to uncover and mitigate hidden harmful intents before response generation. Without any retraining, AMIA improves defense success rates across diverse LVLMs and jailbreak benchmarks from an average of 52.4% to 81.7%, preserves general utility with only a 2% average accuracy drop, and incurs only modest inference overhead. Ablation confirms both masking and intention analysis are essential for a robust safety-utility trade-off.
In recent years, multi-agent frameworks powered by large language models (LLMs) have advanced rapidly. Despite this progress, there is still a notable absence of benchmark datasets specifically tailored to evaluate their performance. To bridge this gap, we introduce Auto-SLURP, a benchmark dataset aimed at evaluating LLM-based multi-agent frameworks in the context of intelligent personal assistants. Auto-SLURP extends the original SLURP dataset -- initially developed for natural language understanding tasks -- by relabeling the data and integrating simulated servers and external services. This enhancement enables a comprehensive end-to-end evaluation pipeline, covering language understanding, task execution, and response generation. Our experiments demonstrate that Auto-SLURP presents a significant challenge for current state-of-the-art frameworks, highlighting that truly reliable and intelligent multi-agent personal assistants remain a work in progress. The dataset and related code are available at https://github.com/lorashen/Auto-SLURP/.
Conversational counselor agents have become essential tools for addressing the rising demand for scalable and accessible mental health support. This paper introduces CAMI, a novel automated counselor agent grounded in Motivational Interviewing (MI) -- a client-centered counseling approach designed to address ambivalence and facilitate behavior change. CAMI employs a novel STAR framework, consisting of client's state inference, motivation topic exploration, and response generation modules, leveraging large language models (LLMs). These components work together to evoke change talk, aligning with MI principles and improving counseling outcomes for clients from diverse backgrounds. We evaluate CAMI's performance through both automated and manual evaluations, utilizing simulated clients to assess MI skill competency, client's state inference accuracy, topic exploration proficiency, and overall counseling success. Results show that CAMI not only outperforms several state-of-the-art methods but also shows more realistic counselor-like behavior. Additionally, our ablation study underscores the critical roles of state inference and topic exploration in achieving this performance.
In the previous article, we presented a quantum-inspired framework for modeling semantic representation and processing in Large Language Models (LLMs), drawing upon mathematical tools and conceptual analogies from quantum mechanics to offer a new perspective on these complex systems. In this paper, we clarify the core assumptions of this model, providing a detailed exposition of six key principles that govern semantic representation, interaction, and dynamics within LLMs. The goal is to justify that a quantum-inspired framework is a valid approach to studying semantic spaces. This framework offers valuable insights into their information processing and response generation, and we further discuss the potential of leveraging quantum computing to develop significantly more powerful and efficient LLMs based on these principles.
In this paper, we introduce Online Multimodal Conversational Response Generation (OMCRG), a novel task that aims to online generate synchronized verbal and non-verbal listener feedback, conditioned on the speaker's multimodal input. OMCRG reflects natural dyadic interactions and poses new challenges in achieving synchronization between the generated audio and facial responses of the listener. To address these challenges, we innovatively introduce text as an intermediate modality to bridge the audio and facial responses. We hence propose OmniResponse, a Multimodal Large Language Model (MLLM) that autoregressively generates high-quality multi-modal listener responses. OmniResponse leverages a pretrained LLM enhanced with two novel components: Chrono-Text, which temporally anchors generated text tokens, and TempoVoice, a controllable online TTS module that produces speech synchronized with facial reactions. To support further OMCRG research, we present ResponseNet, a new dataset comprising 696 high-quality dyadic interactions featuring synchronized split-screen videos, multichannel audio, transcripts, and facial behavior annotations. Comprehensive evaluations conducted on ResponseNet demonstrate that OmniResponse significantly outperforms baseline models in terms of semantic speech content, audio-visual synchronization, and generation quality.
Existing large language models (LLMs) driven search agents typically rely on prompt engineering to decouple the user queries into search plans, limiting their effectiveness in complex scenarios requiring reasoning. Furthermore, they suffer from excessive token consumption due to Python-based search plan representations and inadequate integration of multimedia elements for both input processing and response generation. To address these challenges, we introduce SearchExpert, a training method for LLMs to improve their multimedia search capabilities in response to complex search queries. Firstly, we reformulate the search plan in an efficient natural language representation to reduce token consumption. Then, we propose the supervised fine-tuning for searching (SFTS) to fine-tune LLM to adapt to these representations, together with an automated dataset construction pipeline. Secondly, to improve reasoning-intensive search capabilities, we propose the reinforcement learning from search feedback (RLSF) that takes the search results planned by LLM as the reward signals. Thirdly, we propose a multimedia understanding and generation agent that enables the fine-tuned LLM to process visual input and produce visual output during inference. Finally, we establish an automated benchmark construction pipeline and a human evaluation framework. Our resulting benchmark, SearchExpertBench-25, comprises 200 multiple-choice questions spanning financial and international news scenarios that require reasoning in searching. Experiments demonstrate that SearchExpert outperforms the commercial LLM search method (Perplexity Pro) by 36.60% on the existing FinSearchBench-24 benchmark and 54.54% on our proposed SearchExpertBench-25. Human evaluations further confirm the superior readability.
As connected and automated transportation systems evolve, there is a growing need for federal and state authorities to revise existing laws and develop new statutes to address emerging cybersecurity and data privacy challenges. This study introduces a Retrieval-Augmented Generation (RAG) based Large Language Model (LLM) framework designed to support policymakers by extracting relevant legal content and generating accurate, inquiry-specific responses. The framework focuses on reducing hallucinations in LLMs by using a curated set of domain-specific questions to guide response generation. By incorporating retrieval mechanisms, the system enhances the factual grounding and specificity of its outputs. Our analysis shows that the proposed RAG-based LLM outperforms leading commercial LLMs across four evaluation metrics: AlignScore, ParaScore, BERTScore, and ROUGE, demonstrating its effectiveness in producing reliable and context-aware legal insights. This approach offers a scalable, AI-driven method for legislative analysis, supporting efforts to update legal frameworks in line with advancements in transportation technologies.
Recent advances in Emotional Support Conversation (ESC) have improved emotional support generation by fine-tuning Large Language Models (LLMs) via Supervised Fine-Tuning (SFT). However, common psychological errors still persist. While Direct Preference Optimization (DPO) shows promise in reducing such errors through pairwise preference learning, its effectiveness in ESC tasks is limited by two key challenges: (1) Entangled data structure: Existing ESC data inherently entangles psychological strategies and response content, making it difficult to construct high-quality preference pairs; and (2) Optimization ambiguity: Applying vanilla DPO to such entangled pairwise data leads to ambiguous training objectives. To address these issues, we introduce Inferential Preference Mining (IPM) to construct high-quality preference data, forming the IPM-PrefDial dataset. Building upon this data, we propose a Decoupled ESC framework inspired by Gross's Extended Process Model of Emotion Regulation, which decomposes the ESC task into two sequential subtasks: strategy planning and empathic response generation. Each was trained via SFT and subsequently enhanced by DPO to align with the psychological preference. Extensive experiments demonstrate that our Decoupled ESC framework outperforms joint optimization baselines, reducing preference bias and improving response quality.
Teaching large language models (LLMs) to be faithful in the provided context is crucial for building reliable information-seeking systems. Therefore, we propose a systematic framework, CANOE, to improve the faithfulness of LLMs in both short-form and long-form generation tasks without human annotations. Specifically, we first synthesize short-form question-answering (QA) data with four diverse tasks to construct high-quality and easily verifiable training data without human annotation. Also, we propose Dual-GRPO, a rule-based reinforcement learning method that includes three tailored rule-based rewards derived from synthesized short-form QA data, while simultaneously optimizing both short-form and long-form response generation. Notably, Dual-GRPO eliminates the need to manually label preference data to train reward models and avoids over-optimizing short-form generation when relying only on the synthesized short-form QA data. Experimental results show that CANOE greatly improves the faithfulness of LLMs across 11 different downstream tasks, even outperforming the most advanced LLMs, e.g., GPT-4o and OpenAI o1.
Large Language Models (LLMs) have significantly advanced text generation capabilities, including tasks like summarization, often producing coherent and fluent outputs. However, faithfulness to source material remains a significant challenge due to the generation of hallucinations. While extensive research focuses on detecting and reducing these inaccuracies, less attention has been paid to the positional distribution of hallucination within generated text, particularly in long outputs. In this work, we investigate where hallucinations occur in LLM-based long response generation, using long document summarization as a key case study. Focusing on the challenging setting of long context-aware long response generation, we find a consistent and concerning phenomenon: hallucinations tend to concentrate disproportionately in the latter parts of the generated long response. To understand this bias, we explore potential contributing factors related to the dynamics of attention and decoding over long sequences. Furthermore, we investigate methods to mitigate this positional hallucination, aiming to improve faithfulness specifically in the concluding segments of long outputs.
Knowledge graph-based retrieval-augmented generation seeks to mitigate hallucinations in Large Language Models (LLMs) caused by insufficient or outdated knowledge. However, existing methods often fail to fully exploit the prior knowledge embedded in knowledge graphs (KGs), particularly their structural information and explicit or implicit constraints. The former can enhance the faithfulness of LLMs' reasoning, while the latter can improve the reliability of response generation. Motivated by these, we propose a trustworthy reasoning framework, termed Deliberation over Priors (DP), which sufficiently utilizes the priors contained in KGs. Specifically, DP adopts a progressive knowledge distillation strategy that integrates structural priors into LLMs through a combination of supervised fine-tuning and Kahneman-Tversky optimization, thereby improving the faithfulness of relation path generation. Furthermore, our framework employs a reasoning-introspection strategy, which guides LLMs to perform refined reasoning verification based on extracted constraint priors, ensuring the reliability of response generation. Extensive experiments on three benchmark datasets demonstrate that DP achieves new state-of-the-art performance, especially a Hit@1 improvement of 13% on the ComplexWebQuestions dataset, and generates highly trustworthy responses. We also conduct various analyses to verify its flexibility and practicality. The code is available at https://github.com/reml-group/Deliberation-on-Priors.
Despite advances in transformer-based language models (LMs), a fundamental question remains largely unanswered: Are all layers activated during inference? We investigate this question by detecting unactivated layers (which we refer to as Voids) using a non-trainable and parameter-free adaptive computation method called L2 Adaptive Computation (LAC). We adapt LAC from its original efficiency-focused application to trace activated layers during inference. This method monitors changes in the L2-norm of activations to identify voids. We analyze layer activation in instruction-tuned LMs across two phases: Prompt Processing (PP), where we trace activated layers for each token in the input prompts, and Response Generation (RG), where we trace activated layers for each generated token. We further demonstrate that distinct layers are activated during these two phases. To show the effectiveness of our method, we evaluated three distinct instruction-tuned LMs from the Llama, Mistral, and Qwen families on three benchmarks: MMLU, GPQA Diamond, and BoolQ. For example, on MMLU with a zero-shot setting, skipping voids in Qwen2.5-7B-Instruct resulted in an improvement from 69.24 to 71.29 while the model uses only 30% of the layers. Similarly, Mistral-7B-Instruct-v0.3 on GPQA Diamond improved from 13.88 to 18.36 when using 70% of the layers during both the PP and RG phases. These results show that not all layers contribute equally during inference, and that selectively skipping most of them can improve the performance of models on certain tasks.