Despite the success of vision-language models in various generative tasks, obtaining high-quality semantic representations for products and user intents is still challenging due to the inability of off-the-shelf models to capture nuanced relationships between the entities. In this paper, we introduce a joint training framework for product and user queries by aligning uni-modal and multi-modal encoders through contrastive learning on image-text data. Our novel approach trains a query encoder with an LLM-curated relevance dataset, eliminating the reliance on engagement history. These embeddings demonstrate strong generalization capabilities and improve performance across applications, including product categorization and relevance prediction. For personalized ads recommendation, a significant uplift in the click-through rate and conversion rate after the deployment further confirms the impact on key business metrics. We believe that the flexibility of our framework makes it a promising solution toward enriching the user experience across the e-commerce landscape.
Graph Neural Networks (GNNs) have recently gained traction in transportation, bioinformatics, language and image processing, but research on their application to supply chain management remains limited. Supply chains are inherently graph-like, making them ideal for GNN methodologies, which can optimize and solve complex problems. The barriers include a lack of proper conceptual foundations, familiarity with graph applications in SCM, and real-world benchmark datasets for GNN-based supply chain research. To address this, we discuss and connect supply chains with graph structures for effective GNN application, providing detailed formulations, examples, mathematical definitions, and task guidelines. Additionally, we present a multi-perspective real-world benchmark dataset from a leading FMCG company in Bangladesh, focusing on supply chain planning. We discuss various supply chain tasks using GNNs and benchmark several state-of-the-art models on homogeneous and heterogeneous graphs across six supply chain analytics tasks. Our analysis shows that GNN-based models consistently outperform statistical Machine Learning and other Deep Learning models by around 10-30% in regression, 10-30% in classification and detection tasks, and 15-40% in anomaly detection tasks on designated metrics. With this work, we lay the groundwork for solving supply chain problems using GNNs, supported by conceptual discussions, methodological insights, and a comprehensive dataset.
It is often desirable to distill the capabilities of large language models (LLMs) into smaller student models due to compute and memory constraints. One way to do this for classification tasks is via dataset synthesis, which can be accomplished by generating examples of each label from the LLM. Prior approaches to synthesis use few-shot prompting, which relies on the LLM's parametric knowledge to generate usable examples. However, this leads to issues of repetition, bias towards popular entities, and stylistic differences from human text. In this work, we propose Synthesize by Retrieval and Refinement (SynthesizRR), which uses retrieval augmentation to introduce variety into the dataset synthesis process: as retrieved passages vary, the LLM is seeded with different content to generate its examples. We empirically study the synthesis of six datasets, covering topic classification, sentiment analysis, tone detection, and humor, requiring complex synthesis strategies. We find that SynthesizRR greatly improves lexical and semantic diversity, similarity to human-written text, and distillation performance, when compared to 32-shot prompting and four prior approaches. We release our code to perform all steps at https://github.com/amazon-science/synthesizrr
Detecting online sexual predatory behaviours and abusive language on social media platforms has become a critical area of research due to the growing concerns about online safety, especially for vulnerable populations such as children and adolescents. Researchers have been exploring various techniques and approaches to develop effective detection systems that can identify and mitigate these risks. Recent development of large language models (LLMs) has opened a new opportunity to address this problem more effectively. This paper proposes an approach to detection of online sexual predatory chats and abusive language using the open-source pretrained Llama 2 7B-parameter model, recently released by Meta GenAI. We fine-tune the LLM using datasets with different sizes, imbalance degrees, and languages (i.e., English, Roman Urdu and Urdu). Based on the power of LLMs, our approach is generic and automated without a manual search for a synergy between feature extraction and classifier design steps like conventional methods in this domain. Experimental results show a strong performance of the proposed approach, which performs proficiently and consistently across three distinct datasets with five sets of experiments. This study's outcomes indicate that the proposed method can be implemented in real-world applications (even with non-English languages) for flagging sexual predators, offensive or toxic content, hate speech, and discriminatory language in online discussions and comments to maintain respectful internet or digital communities. Furthermore, it can be employed for solving text classification problems with other potential applications such as sentiment analysis, spam and phishing detection, sorting legal documents, fake news detection, language identification, user intent recognition, text-based product categorization, medical record analysis, and resume screening.
The categorization of massive e-Commerce data is a crucial, well-studied task, which is prevalent in industrial settings. In this work, we aim to improve an existing product categorization model that is already in use by a major web company, serving multiple applications. At its core, the product categorization model is a text classification model that takes a product title as an input and outputs the most suitable category out of thousands of available candidates. Upon a closer inspection, we found inconsistencies in the labeling of similar items. For example, minor modifications of the product title pertaining to colors or measurements majorly impacted the model's output. This phenomenon can negatively affect downstream recommendation or search applications, leading to a sub-optimal user experience. To address this issue, we propose a new framework for consistent text categorization. Our goal is to improve the model's consistency while maintaining its production-level performance. We use a semi-supervised approach for data augmentation and presents two different methods for utilizing unlabeled samples. One method relies directly on existing catalogs, while the other uses a generative model. We compare the pros and cons of each approach and present our experimental results.
Lead recommendations for financial products such as funds or ETF is potentially challenging in investment space due to changing market scenarios, and difficulty in capturing financial holder's mindset and their philosophy. Current methods surface leads based on certain product categorization and attributes like returns, fees, category etc. to suggest similar product to investors which may not capture the holder's investment behavior holistically. Other reported works does subjective analysis of institutional holder's ideology. This paper proposes a comprehensive data driven framework for developing a lead recommendations system in holder's space for financial products like funds by using transactional history, asset flows and product specific attributes. The system assumes holder's interest implicitly by considering all investment transactions made and collects possible meta information to detect holder's investment profile/persona like investment anticipation and investment behavior. This paper focusses on holder recommendation component of framework which employs a bi-partite graph representation of financial holders and funds using variety of attributes and further employs GraphSage model for learning representations followed by link prediction model for ranking recommendation for future period. The performance of the proposed approach is compared with baseline model i.e., content-based filtering approach on metric hits at Top-k (50, 100, 200) recommendations. We found that the proposed graph ML solution outperform baseline by absolute 42%, 22% and 14% with a look ahead bias and by absolute 18%, 19% and 18% on completely unseen holders in terms of hit rate for top-k recommendations: 50, 100 and 200 respectively.
Few-shot node classification is tasked to provide accurate predictions for nodes from novel classes with only few representative labeled nodes. This problem has drawn tremendous attention for its projection to prevailing real-world applications, such as product categorization for newly added commodity categories on an E-commerce platform with scarce records or diagnoses for rare diseases on a patient similarity graph. To tackle such challenging label scarcity issues in the non-Euclidean graph domain, meta-learning has become a successful and predominant paradigm. More recently, inspired by the development of graph self-supervised learning, transferring pretrained node embeddings for few-shot node classification could be a promising alternative to meta-learning but remains unexposed. In this work, we empirically demonstrate the potential of an alternative framework, \textit{Transductive Linear Probing}, that transfers pretrained node embeddings, which are learned from graph contrastive learning methods. We further extend the setting of few-shot node classification from standard fully supervised to a more realistic self-supervised setting, where meta-learning methods cannot be easily deployed due to the shortage of supervision from training classes. Surprisingly, even without any ground-truth labels, transductive linear probing with self-supervised graph contrastive pretraining can outperform the state-of-the-art fully supervised meta-learning based methods under the same protocol. We hope this work can shed new light on few-shot node classification problems and foster future research on learning from scarcely labeled instances on graphs.
Noisy labels in large E-commerce product data (i.e., product items are placed into incorrect categories) are a critical issue for product categorization task because they are unavoidable, non-trivial to remove and degrade prediction performance significantly. Training a product title classification model which is robust to noisy labels in the data is very important to make product classification applications more practical. In this paper, we study the impact of instance-dependent noise to performance of product title classification by comparing our data denoising algorithm and different noise-resistance training algorithms which were designed to prevent a classifier model from over-fitting to noise. We develop a simple yet effective Deep Neural Network for product title classification to use as a base classifier. Along with recent methods of stimulating instance-dependent noise, we propose a novel noise stimulation algorithm based on product title similarity. Our experiments cover multiple datasets, various noise methods and different training solutions. Results uncover the limit of classification task when noise rate is not negligible and data distribution is highly skewed.
With the proliferation of the e-commerce industry, analyzing customer feedback is becoming indispensable to a service provider. In recent days, it can be noticed that customers upload the purchased product images with their review scores. In this paper, we undertake the task of analyzing such visual reviews, which is very new of its kind. In the past, the researchers worked on analyzing language feedback, but here we do not take any assistance from linguistic reviews that may be absent, since a recent trend can be observed where customers prefer to quickly upload the visual feedback instead of typing language feedback. We propose a hierarchical architecture, where the higher-level model engages in product categorization, and the lower-level model pays attention to predicting the review score from a customer-provided product image. We generated a database by procuring real visual product reviews, which was quite challenging. Our architecture obtained some promising results by performing extensive experiments on the employed database. The proposed hierarchical architecture attained a 57.48% performance improvement over the single-level best comparable architecture.
Text categorization is an essential task in Web content analysis. Considering the ever-evolving Web data and new emerging categories, instead of the laborious supervised setting, in this paper, we focus on the minimally-supervised setting that aims to categorize documents effectively, with a couple of seed documents annotated per category. We recognize that texts collected from the Web are often structure-rich, i.e., accompanied by various metadata. One can easily organize the corpus into a text-rich network, joining raw text documents with document attributes, high-quality phrases, label surface names as nodes, and their associations as edges. Such a network provides a holistic view of the corpus' heterogeneous data sources and enables a joint optimization for network-based analysis and deep textual model training. We therefore propose a novel framework for minimally supervised categorization by learning from the text-rich network. Specifically, we jointly train two modules with different inductive biases -- a text analysis module for text understanding and a network learning module for class-discriminative, scalable network learning. Each module generates pseudo training labels from the unlabeled document set, and both modules mutually enhance each other by co-training using pooled pseudo labels. We test our model on two real-world datasets. On the challenging e-commerce product categorization dataset with 683 categories, our experiments show that given only three seed documents per category, our framework can achieve an accuracy of about 92%, significantly outperforming all compared methods; our accuracy is only less than 2% away from the supervised BERT model trained on about 50K labeled documents.
Most of the existing techniques to product discovery rely on syntactic approaches, thus ignoring valuable and specific semantic information of the underlying standards during the process. The product data comes from different heterogeneous sources and formats giving rise to the problem of interoperability. Above all, due to the continuously increasing influx of data, the manual labeling is getting costlier. Integrating the descriptions of different products into a single representation requires organizing all the products across vendors in a single taxonomy. Practically relevant and quality product categorization standards are still limited in number; and that too in academic research projects where we can majorly see only prototypes as compared to industry. This work presents a cost-effective solution for e-commerce on the Data Web by employing an unsupervised approach for data classification and exploiting the knowledge graphs for matching. The proposed architecture describes available products in web ontology language OWL and stores them in a triple store. User input specifications for certain products are matched against the available product categories to generate a knowledge graph. This mullti-phased top-down approach to develop and improve existing, if any, tailored product recommendations will be able to connect users with the exact product/service of their choice.
In E-commerce, it is a common practice to organize the product catalog using product taxonomy. This enables the buyer to easily locate the item they are looking for and also to explore various items available under a category. Product taxonomy is a tree structure with 3 or more levels of depth and several leaf nodes. Product categorization is a large scale classification task that assigns a category path to a particular product. Research in this area is restricted by the unavailability of good real-world datasets and the variations in taxonomy due to the absence of a standard across the different e-commerce stores. In this paper, we introduce a high-quality product taxonomy dataset focusing on clothing products which contain 186,150 images under clothing category with 3 levels and 52 leaf nodes in the taxonomy. We explain the methodology used to collect and label this dataset. Further, we establish the benchmark by comparing image classification and Attention based Sequence models for predicting the category path. Our benchmark model reaches a micro f-score of 0.92 on the test set. The dataset, code and pre-trained models are publicly available at \url{https://github.com/vumaasha/atlas}. We invite the community to improve upon these baselines.
In this study, we investigated multi-modal approaches using images, descriptions, and titles to categorize e-commerce products on Amazon. Specifically, we examined late fusion models, where the modalities are fused at the decision level. Products were each assigned multiple labels, and the hierarchy in the labels were flattened and filtered. For our individual baseline models, we modified a CNN architecture to classify the description and title, and then modified Keras' ResNet-50 to classify the images, achieving $F_1$ scores of 77.0%, 82.7%, and 61.0%, respectively. In comparison, our tri-modal late fusion model can classify products more effectively than single modal models can, improving the $F_1$ score to 88.2%. Each modality complemented the shortcomings of the other modalities, demonstrating that increasing the number of modalities can be an effective method for improving the performance of multi-label classification problems.
We consider the extreme multi-label text classification (XMC) problem: given an input text, return the most relevant labels from a large label collection. For example, the input text could be a product description on Amazon.com and the labels could be product categories. XMC is an important yet challenging problem in the NLP community. Recently, deep pretrained transformer models have achieved state-of-the-art performance on many NLP tasks including sentence classification, albeit with small label sets. However, naively applying deep transformer models to the XMC problem leads to sub-optimal performance due to the large output space and the label sparsity issue. In this paper, we propose X-Transformer, the first scalable approach to fine-tuning deep transformer models for the XMC problem. The proposed method achieves new state-of-the-art results on four XMC benchmark datasets. In particular, on a Wiki dataset with around 0.5 million labels, the prec@1 of X-Transformer is 77.28%, a substantial improvement over state-of-the-art XMC approaches Parabel (linear) and AttentionXML (neural), which achieve 68.70% and 76.95% precision@1, respectively. We further apply X-Transformer to a product2query dataset from Amazon and gained 10.7% relative improvement on prec@1 over Parabel.
Product categorization using text data for eCommerce is a very challenging extreme classification problem with several thousands of classes and several millions of products to classify. Even though multi-class text classification is a well studied problem both in academia and industry, most approaches either deal with treating product content as a single pile of text, or only consider a few product attributes for modelling purposes. Given the variety of products sold on popular eCommerce platforms, it is hard to consider all available product attributes as part of the modeling exercise, considering that products possess their own unique set of attributes based on category. In this paper, we compare hierarchical models to flat models and show that in specific cases, flat models perform better. We explore two Deep Learning based models that extract features from individual pieces of unstructured data from each product and then combine them to create a product signature. We also propose a novel idea of using structured attributes and their values together in an unstructured fashion along with convolutional filters such that the ordering of the attributes and the differing attributes by product categories no longer becomes a modelling challenge. This approach is also more robust to the presence of faulty product attribute names and values and can elegantly generalize to use both closed list and open list attributes.
E-commerce platforms categorize their products into a multi-level taxonomy tree with thousands of leaf categories. Conventional methods for product categorization are typically based on machine learning classification algorithms. These algorithms take product information as input (e.g., titles and descriptions) to classify a product into a leaf category. In this paper, we propose a new paradigm based on machine translation. In our approach, we translate a product's natural language description into a sequence of tokens representing a root-to-leaf path in a product taxonomy. In our experiments on two large real-world datasets, we show that our approach achieves better predictive accuracy than a state-of-the-art classification system for product categorization. In addition, we demonstrate that our machine translation models can propose meaningful new paths between previously unconnected nodes in a taxonomy tree, thereby transforming the taxonomy into a directed acyclic graph (DAG). We discuss how the resultant taxonomy DAG promotes user-friendly navigation, and how it is more adaptable to new products.
Extreme multi-label text classification (XMTC) is an important problem in the era of big data, for tagging a given text with the most relevant multiple labels from an extremely large-scale label set. XMTC can be found in many applications, such as item categorization, web page tagging, and news annotation. Traditionally most methods used bag-of-words (BOW) as inputs, ignoring word context as well as deep semantic information. Recent attempts to overcome the problems of BOW by deep learning still suffer from 1) failing to capture the important subtext for each label and 2) lack of scalability against the huge number of labels. We propose a new label tree-based deep learning model for XMTC, called AttentionXML, with two unique features: 1) a multi-label attention mechanism with raw text as input, which allows to capture the most relevant part of text to each label; and 2) a shallow and wide probabilistic label tree (PLT), which allows to handle millions of labels, especially for "tail labels". We empirically compared the performance of AttentionXML with those of eight state-of-the-art methods over six benchmark datasets, including Amazon-3M with around 3 million labels. AttentionXML outperformed all competing methods under all experimental settings. Experimental results also show that AttentionXML achieved the best performance against tail labels among label tree-based methods. The code and datasets are available at http://github.com/yourh/AttentionXML .