The emergence of conversational assistants has fundamentally reshaped user interactions with digital platforms. This paper introduces Flippi-a cutting-edge, end-to-end conversational assistant powered by large language models (LLMs) and tailored for the e-commerce sector. Flippi addresses the challenges posed by the vast and often overwhelming product landscape, enabling customers to discover products more efficiently through natural language dialogue. By accommodating both objective and subjective user requirements, Flippi delivers a personalized shopping experience that surpasses traditional search methods. This paper details how Flippi interprets customer queries to provide precise product information, leveraging advanced NLP techniques such as Query Reformulation, Intent Detection, Retrieval-Augmented Generation (RAG), Named Entity Recognition (NER), and Context Reduction. Flippi's unique capability to identify and present the most attractive offers on an e-commerce site is also explored, demonstrating how it empowers users to make cost-effective decisions. Additionally, the paper discusses Flippi's comparative analysis features, which help users make informed choices by contrasting product features, prices, and other relevant attributes. The system's robust architecture is outlined, emphasizing its adaptability for integration across various e-commerce platforms and the technological choices underpinning its performance and accuracy. Finally, a comprehensive evaluation framework is presented, covering performance metrics, user satisfaction, and the impact on customer engagement and conversion rates. By bridging the convenience of online shopping with the personalized assistance traditionally found in physical stores, Flippi sets a new standard for customer satisfaction and engagement in the digital marketplace.
Large language models (LLMs) are routinely deployed as agentic systems, with access to tools that interact with live environments to accomplish tasks. In enterprise deployments these systems need to interact with API collections that can be extremely large and complex, often backed by databases. In order to create datasets with such characteristics, we explore how existing NL2SQL (Natural Language to SQL query) datasets can be used to automatically create NL2API datasets. Specifically, this work describes a novel data generation pipeline that exploits the syntax of SQL queries to construct a functionally equivalent sequence of API calls. We apply this pipeline to one of the largest NL2SQL datasets, BIRD-SQL to create a collection of over 2500 APIs that can be served as invocable tools or REST-endpoints. We pair natural language queries from BIRD-SQL to ground-truth API sequences based on this API pool. We use this collection to study the performance of 10 public LLMs and find that all models struggle to determine the right set of tools (consisting of tasks of intent detection, sequencing with nested function calls, and slot-filling). We find that models have extremely low task completion rates (7-47 percent - depending on the dataset) which marginally improves to 50 percent when models are employed as ReACT agents that interact with the live API environment. The best task completion rates are far below what may be required for effective general-use tool-calling agents, suggesting substantial scope for improvement in current state-of-the-art tool-calling LLMs. We also conduct detailed ablation studies, such as assessing the impact of the number of tools available as well as the impact of tool and slot-name obfuscation. We compare the performance of models on the original SQL generation tasks and find that current models are sometimes able to exploit SQL better than APIs.
This review explores recent advances in commonsense reasoning and intent detection, two key challenges in natural language understanding. We analyze 28 papers from ACL, EMNLP, and CHI (2020-2025), organizing them by methodology and application. Commonsense reasoning is reviewed across zero-shot learning, cultural adaptation, structured evaluation, and interactive contexts. Intent detection is examined through open-set models, generative formulations, clustering, and human-centered systems. By bridging insights from NLP and HCI, we highlight emerging trends toward more adaptive, multilingual, and context-aware models, and identify key gaps in grounding, generalization, and benchmark design.
Intent detection aims to identify user intents from natural language inputs, where supervised methods rely heavily on labeled in-domain (IND) data and struggle with out-of-domain (OOD) intents, limiting their practical applicability. Generalized Intent Discovery (GID) addresses this by leveraging unlabeled OOD data to discover new intents without additional annotation. However, existing methods focus solely on clustering unsupervised data while neglecting domain adaptation. Therefore, we propose a consistency-driven prototype-prompting framework for GID from the perspective of integrating old and new knowledge, which includes a prototype-prompting framework for transferring old knowledge from external sources, and a hierarchical consistency constraint for learning new knowledge from target domains. We conducted extensive experiments and the results show that our method significantly outperforms all baseline methods, achieving state-of-the-art results, which strongly demonstrates the effectiveness and generalization of our methods. Our source code is publicly available at https://github.com/smileix/cpp.
Customer care is an essential pillar of the e-commerce shopping experience with companies spending millions of dollars each year, employing automation and human agents, across geographies (like US, Canada, Mexico, Chile), channels (like Chat, Interactive Voice Response (IVR)), and languages (like English, Spanish). SOTA pre-trained models like multilingual-BERT, fine-tuned on annotated data have shown good performance in downstream tasks relevant to Customer Care. However, model performance is largely subject to the availability of sufficient annotated domain-specific data. Cross-domain availability of data remains a bottleneck, thus building an intent classifier that generalizes across domains (defined by channel, geography, and language) with only a few annotations, is of great practical value. In this paper, we propose an embedder-cum-classifier model architecture which extends state-of-the-art domain-specific models to other domains with only a few labeled samples. We adopt a supervised fine-tuning approach with isotropic regularizers to train a domain-specific sentence embedder and a multilingual knowledge distillation strategy to generalize this embedder across multiple domains. The trained embedder, further augmented with a simple linear classifier can be deployed for new domains. Experiments on Canada and Mexico e-commerce Customer Care dataset with few-shot intent detection show an increase in accuracy by 20-23% against the existing state-of-the-art pre-trained models.
Intent detection, a core component of natural language understanding, has considerably evolved as a crucial mechanism in safeguarding large language models (LLMs). While prior work has applied intent detection to enhance LLMs' moderation guardrails, showing a significant success against content-level jailbreaks, the robustness of these intent-aware guardrails under malicious manipulations remains under-explored. In this work, we investigate the vulnerability of intent-aware guardrails and demonstrate that LLMs exhibit implicit intent detection capabilities. We propose a two-stage intent-based prompt-refinement framework, IntentPrompt, that first transforms harmful inquiries into structured outlines and further reframes them into declarative-style narratives by iteratively optimizing prompts via feedback loops to enhance jailbreak success for red-teaming purposes. Extensive experiments across four public benchmarks and various black-box LLMs indicate that our framework consistently outperforms several cutting-edge jailbreak methods and evades even advanced Intent Analysis (IA) and Chain-of-Thought (CoT)-based defenses. Specifically, our "FSTR+SPIN" variant achieves attack success rates ranging from 88.25% to 96.54% against CoT-based defenses on the o1 model, and from 86.75% to 97.12% on the GPT-4o model under IA-based defenses. These findings highlight a critical weakness in LLMs' safety mechanisms and suggest that intent manipulation poses a growing challenge to content moderation guardrails.
The real-world impact of misinformation stems from the underlying misleading narratives that creators seek to convey. As such, interpreting misleading creator intent is essential for multimodal misinformation detection (MMD) systems aimed at effective information governance. In this paper, we introduce an automated framework that simulates real-world multimodal news creation by explicitly modeling creator intent through two components: the desired influence and the execution plan. Using this framework, we construct DeceptionDecoded, a large-scale benchmark comprising 12,000 image-caption pairs aligned with trustworthy reference articles. The dataset captures both misleading and non-misleading intents and spans manipulations across visual and textual modalities. We conduct a comprehensive evaluation of 14 state-of-the-art vision-language models (VLMs) on three intent-centric tasks: (1) misleading intent detection, (2) misleading source attribution, and (3) creator desire inference. Despite recent advances, we observe that current VLMs fall short in recognizing misleading intent, often relying on spurious cues such as superficial cross-modal consistency, stylistic signals, and heuristic authenticity hints. Our findings highlight the pressing need for intent-aware modeling in MMD and open new directions for developing systems capable of deeper reasoning about multimodal misinformation.
Current invasive assistive technologies are designed to infer high-dimensional motor control signals from severely paralyzed patients. However, they face significant challenges, including public acceptance, limited longevity, and barriers to commercialization. Meanwhile, noninvasive alternatives often rely on artifact-prone signals, require lengthy user training, and struggle to deliver robust high-dimensional control for dexterous tasks. To address these issues, this study introduces a novel human-centered multimodal AI approach as intelligent compensatory mechanisms for lost motor functions that could potentially enable patients with severe paralysis to control high-dimensional assistive devices, such as dexterous robotic arms, using limited and noninvasive inputs. In contrast to the current state-of-the-art (SoTA) noninvasive approaches, our context-aware, multimodal shared-autonomy framework integrates deep reinforcement learning algorithms to blend limited low-dimensional user input with real-time environmental perception, enabling adaptive, dynamic, and intelligent interpretation of human intent for complex dexterous manipulation tasks, such as pick-and-place. The results from our ARAS (Adaptive Reinforcement learning for Amplification of limited inputs in Shared autonomy) trained with synthetic users over 50,000 computer simulation episodes demonstrated the first successful implementation of the proposed closed-loop human-in-the-loop paradigm, outperforming the SoTA shared autonomy algorithms. Following a zero-shot sim-to-real transfer, ARAS was evaluated on 23 human subjects, demonstrating high accuracy in dynamic intent detection and smooth, stable 3D trajectory control for dexterous pick-and-place tasks. ARAS user study achieved a high task success rate of 92.88%, with short completion times comparable to those of SoTA invasive assistive technologies.
Multifarious intent detection predictors are developed for different languages, including English, Chinese and French, however, the field remains underdeveloped for Urdu, the 10th most spoken language. In the realm of well-known languages, intent detection predictors utilize the strategy of few-shot learning and prediction of unseen classes based on the model training on seen classes. However, Urdu language lacks few-shot strategy based intent detection predictors and traditional predictors are focused on prediction of the same classes which models have seen in the train set. To empower Urdu language specific intent detection, this introduces a unique contrastive learning approach that leverages unlabeled Urdu data to re-train pre-trained language models. This re-training empowers LLMs representation learning for the downstream intent detection task. Finally, it reaps the combined potential of pre-trained LLMs and the prototype-informed attention mechanism to create a comprehensive end-to-end LLMPIA intent detection pipeline. Under the paradigm of proposed predictive pipeline, it explores the potential of 6 distinct language models and 13 distinct similarity computation methods. The proposed framework is evaluated on 2 public benchmark datasets, namely ATIS encompassing 5836 samples and Web Queries having 8519 samples. Across ATIS dataset under 4-way 1 shot and 4-way 5 shot experimental settings LLMPIA achieved 83.28% and 98.25% F1-Score and on Web Queries dataset produced 76.23% and 84.42% F1-Score, respectively. In an additional case study on the Web Queries dataset under same classes train and test set settings, LLMPIA outperformed state-of-the-art predictor by 53.55% F1-Score.
Intent detection, a critical component in task-oriented dialogue (TOD) systems, faces significant challenges in adapting to the rapid influx of integrable tools with complex interrelationships. Existing approaches, such as zero-shot reformulations and LLM-based dynamic recognition, struggle with performance degradation when encountering unseen intents, leading to erroneous task routing. To enhance the model's generalization performance on unseen tasks, we employ Reinforcement Learning (RL) combined with a Reward-based Curriculum Sampling (RCS) during Group Relative Policy Optimization (GRPO) training in intent detection tasks. Experiments demonstrate that RL-trained models substantially outperform supervised fine-tuning (SFT) baselines in generalization. Besides, the introduction of the RCS, significantly bolsters the effectiveness of RL in intent detection by focusing the model on challenging cases during training. Moreover, incorporating Chain-of-Thought (COT) processes in RL notably improves generalization in complex intent detection tasks, underscoring the importance of thought in challenging scenarios. This work advances the generalization of intent detection tasks, offering practical insights for deploying adaptable dialogue systems.
Trajectory prediction, as a critical component of autonomous driving systems, has attracted the attention of many researchers. Existing prediction algorithms focus on extracting more detailed scene features or selecting more reasonable trajectory destinations. However, in the face of dynamic and evolving future movements of the target vehicle, these algorithms cannot provide a fine-grained and continuous description of future behaviors and lane constraints, which degrades the prediction accuracy. To address this challenge, we present BLNet, a novel dualstream architecture that synergistically integrates behavioral intention recognition and lane constraint modeling through parallel attention mechanisms. The framework generates fine-grained behavior state queries (capturing spatial-temporal movement patterns) and lane queries (encoding lane topology constraints), supervised by two auxiliary losses, respectively. Subsequently, a two-stage decoder first produces trajectory proposals, then performs point-level refinement by jointly incorporating both the continuity of passed lanes and future motion features. Extensive experiments on two large datasets, nuScenes and Argoverse, show that our network exhibits significant performance gains over existing direct regression and goal-based algorithms.
The integration of collaborative robots into industrial environments has improved productivity, but has also highlighted significant challenges related to operator safety and ergonomics. This paper proposes an innovative framework that integrates advanced visual perception, continuous ergonomic monitoring, and adaptive Behaviour Tree decision-making to overcome the limitations of traditional methods that typically operate as isolated components. Our approach synthesizes deep learning models, advanced tracking algorithms, and dynamic ergonomic assessments into a modular, scalable, and adaptive system. Experimental validation demonstrates the framework's superiority over existing solutions across multiple dimensions: the visual perception module outperformed previous detection models with 72.4% mAP@50:95; the system achieved high accuracy in recognizing operator intentions (92.5%); it promptly classified ergonomic risks with minimal latency (0.57 seconds); and it dynamically managed robotic interventions with exceptionally responsive decision-making capabilities (0.07 seconds), representing a 56% improvement over benchmark systems. This comprehensive solution provides a robust platform for enhancing human-robot collaboration in industrial environments by prioritizing ergonomic safety, operational efficiency, and real-time adaptability.
Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing systems, making it impractical to deploy models with billions of parameters due to latency constraints. As a result, practitioners often prefer smaller models with millions of parameters, trained on high-quality, human-annotated datasets. Yet, curating such datasets is both time-consuming and costly. Consequently, there is a growing need to combine the scalability of LLM-generated labels with the precision of human annotations, enabling fine-tuned smaller models to achieve both higher speed and accuracy comparable to larger models. In this paper, we introduce a simple yet effective framework to address this challenge. Our approach is specifically designed for per-utterance classification problems, which encompass tasks such as intent detection, dialogue state tracking, and more. To mitigate the impact of labeling errors from LLMs -- the primary source of inaccuracies in student models -- we propose a noise-reduced preference learning loss. Experimental results demonstrate that our method significantly improves accuracy across utterance-level dialogue tasks, including sentiment detection (over $2\%$), dialogue act classification (over $1.5\%$), etc.
In software engineering chatrooms, communication is often hindered by imprecise questions that cannot be answered. Recognizing key entities can be essential for improving question clarity and facilitating better exchange. However, existing research using natural language processing techniques often overlooks these software-specific nuances. In this paper, we introduce Software-specific Named Entity Recognition, Intent Detection, and Resolution Classification (SENIR), a labeling approach that leverages a Large Language Model to annotate entities, intents, and resolution status in developer chatroom conversations. To offer quantitative guidance for improving question clarity and resolvability, we build a resolution prediction model that leverages SENIR's entity and intent labels along with additional predictive features. We evaluate SENIR on the DISCO dataset using a subset of annotated chatroom dialogues. SENIR achieves an 86% F-score for entity recognition, a 71% F-score for intent detection, and an 89% F-score for resolution status classification. Furthermore, our resolution prediction model, tested with various sampling strategies (random undersampling and oversampling with SMOTE) and evaluation methods (5-fold cross-validation, 10-fold cross-validation, and bootstrapping), demonstrates AUC values ranging from 0.7 to 0.8. Key factors influencing resolution include positive sentiment and entities such as Programming Language and User Variable across multiple intents, while diagnostic entities are more relevant in error-related questions. Moreover, resolution rates vary significantly by intent: questions about API Usage and API Change achieve higher resolution rates, whereas Discrepancy and Review have lower resolution rates. A Chi-Square analysis confirms the statistical significance of these differences.
In this demonstration, we develop IntentRec4Maps, a system to recognise users' intentions in interactive maps for real-world navigation. IntentRec4Maps uses the Google Maps Platform as the real-world interactive map, and a very effective approach for recognising users' intentions in real-time. We showcase the recognition process of IntentRec4Maps using two different Path-Planners and a Large Language Model (LLM). GitHub: https://github.com/PeijieZ/IntentRec4Maps
This paper investigates whether Large Language Models (LLMs), fine-tuned on synthetic but domain-representative data, can perform the twofold task of (i) slot and intent detection and (ii) natural language response generation for a smart home assistant, while running solely on resource-limited, CPU-only edge hardware. We fine-tune LLMs to produce both JSON action calls and text responses. Our experiments show that 16-bit and 8-bit quantized variants preserve high accuracy on slot and intent detection and maintain strong semantic coherence in generated text, while the 4-bit model, while retaining generative fluency, suffers a noticeable drop in device-service classification accuracy. Further evaluations on noisy human (non-synthetic) prompts and out-of-domain intents confirm the models' generalization ability, obtaining around 80--86\% accuracy. While the average inference time is 5--6 seconds per query -- acceptable for one-shot commands but suboptimal for multi-turn dialogue -- our results affirm that an on-device LLM can effectively unify command interpretation and flexible response generation for home automation without relying on specialized hardware.
Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a real CPS dataset driven by human-like language. Moreover, existing conversational datasets for e-commerce are constructed for a particular market or a particular language and thus can not support cross-market and multi-lingual usage. In this paper, we propose a CPS data collection protocol and create a new CPS dataset, called PSCon, which assists product search through conversations with human-like language. The dataset is collected by a coached human-human data collection protocol and is available for dual markets and two languages. By formulating the task of CPS, the dataset allows for comprehensive and in-depth research on six subtasks: user intent detection, keyword extraction, system action prediction, question selection, item ranking, and response generation. Moreover, we present a concise analysis of the dataset and propose a benchmark model on the proposed CPS dataset. Our proposed dataset and model will be helpful for facilitating future research on CPS.
This paper is the first-place solution for ICASSP MEIJU@2025 Track I, which focuses on low-resource multimodal emotion and intention recognition. How to effectively utilize a large amount of unlabeled data, while ensuring the mutual promotion of different difficulty levels tasks in the interaction stage, these two points become the key to the competition. In this paper, pseudo-label labeling is carried out on the model trained with labeled data, and samples with high confidence and their labels are selected to alleviate the problem of low resources. At the same time, the characteristic of easy represented ability of intention recognition found in the experiment is used to make mutually promote with emotion recognition under different attention heads, and higher performance of intention recognition is achieved through fusion. Finally, under the refined processing data, we achieve the score of 0.5532 in the Test set, and win the championship of the track.
Slot and intent detection (SID) is a classic natural language understanding task. Despite this, research has only more recently begun focusing on SID for dialectal and colloquial varieties. Many approaches for low-resource scenarios have not yet been applied to dialectal SID data, or compared to each other on the same datasets. We participate in the VarDial 2025 shared task on slot and intent detection in Norwegian varieties, and compare multiple set-ups: varying the training data (English, Norwegian, or dialectal Norwegian), injecting character-level noise, training on auxiliary tasks, and applying Layer Swapping, a technique in which layers of models fine-tuned on different datasets are assembled into a model. We find noise injection to be beneficial while the effects of auxiliary tasks are mixed. Though some experimentation was required to successfully assemble a model from layers, it worked surprisingly well; a combination of models trained on English and small amounts of dialectal data produced the most robust slot predictions. Our best models achieve 97.6% intent accuracy and 85.6% slot F1 in the shared task.
Reliable slot and intent detection (SID) is crucial in natural language understanding for applications like digital assistants. Encoder-only transformer models fine-tuned on high-resource languages generally perform well on SID. However, they struggle with dialectal data, where no standardized form exists and training data is scarce and costly to produce. We explore zero-shot transfer learning for SID, focusing on multiple Bavarian dialects, for which we release a new dataset for the Munich dialect. We evaluate models trained on auxiliary tasks in Bavarian, and compare joint multi-task learning with intermediate-task training. We also compare three types of auxiliary tasks: token-level syntactic tasks, named entity recognition (NER), and language modelling. We find that the included auxiliary tasks have a more positive effect on slot filling than intent classification (with NER having the most positive effect), and that intermediate-task training yields more consistent performance gains. Our best-performing approach improves intent classification performance on Bavarian dialects by 5.1 and slot filling F1 by 8.4 percentage points.