Making use of off-the-shelf resources of resource-rich languages to transfer knowledge for low-resource languages raises much attention recently. The requirements of enabling the model to reach the reliable performance lack well guided, such as the scale of required annotated data or the effective framework. To investigate the first question, we empirically investigate the cost-effectiveness of several methods to train the intent classification and slot-filling models for Indonesia (ID) from scratch by utilizing the English data. Confronting the second challenge, we propose a Bi-Confidence-Frequency Cross-Lingual transfer framework (BiCF), composed by ``BiCF Mixing'', ``Latent Space Refinement'' and ``Joint Decoder'', respectively, to tackle the obstacle of lacking low-resource language dialogue data. Extensive experiments demonstrate our framework performs reliably and cost-efficiently on different scales of manually annotated Indonesian data. We release a large-scale fine-labeled dialogue dataset (ID-WOZ) and ID-BERT of Indonesian for further research.
Intent classification and slot-filling are essential tasks of Spoken Language Understanding (SLU). In most SLUsystems, those tasks are realized by independent modules. For about fifteen years, models achieving both of themjointly and exploiting their mutual enhancement have been proposed. A multilingual module using a joint modelwas envisioned to create a touristic dialogue system for a European project, HumanE-AI-Net. A combination ofmultiple datasets, including the MEDIA dataset, was suggested for training this joint model. The MEDIA SLU datasetis a French dataset distributed since 2005 by ELRA, mainly used by the French research community and free foracademic research since 2020. Unfortunately, it is annotated only in slots but not intents. An enhanced version ofMEDIA annotated with intents has been built to extend its use to more tasks and use cases. This paper presents thesemi-automatic methodology used to obtain this enhanced version. In addition, we present the first results of SLUexperiments on this enhanced dataset using joint models for intent classification and slot-filling.
Large language models (LLMs) have demonstrated impressive performance on a number of natural language processing tasks, such as question answering and text summarization. However, their performance on sequence labeling tasks such as intent classification and slot filling (IC-SF), which is a central component in personal assistant systems, lags significantly behind discriminative models. Furthermore, there is a lack of substantive research on the robustness of LLMs to various perturbations in the input prompts. The contributions of this paper are three-fold. First, we show that fine-tuning sufficiently large LLMs can produce IC-SF performance comparable to discriminative models. Next, we systematically analyze the performance deterioration of those fine-tuned models due to three distinct yet relevant types of input perturbations - oronyms, synonyms, and paraphrasing. Finally, we propose an efficient mitigation approach, Prompt Perturbation Consistency Learning (PPCL), which works by regularizing the divergence between losses from clean and perturbed samples. Our experiments demonstrate that PPCL can recover on average 59% and 69% of the performance drop for IC and SF tasks, respectively. Furthermore, PPCL beats the data augmentation approach while using ten times fewer augmented data samples.
Few-shot intent classification and slot filling are important but challenging tasks due to the scarcity of finely labeled data. Therefore, current works first train a model on source domains with sufficiently labeled data, and then transfer the model to target domains where only rarely labeled data is available. However, experience transferring as a whole usually suffers from gaps that exist among source domains and target domains. For instance, transferring domain-specific-knowledge-related experience is difficult. To tackle this problem, we propose a new method that explicitly decouples the transferring of general-semantic-representation-related experience and the domain-specific-knowledge-related experience. Specifically, for domain-specific-knowledge-related experience, we design two modules to capture intent-slot relation and slot-slot relation respectively. Extensive experiments on Snips and FewJoint datasets show that our method achieves state-of-the-art performance. The method improves the joint accuracy metric from 27.72% to 42.20% in the 1-shot setting, and from 46.54% to 60.79% in the 5-shot setting.
We study speech intent classification and slot filling (SICSF) by proposing to use an encoder pretrained on speech recognition (ASR) to initialize an end-to-end (E2E) Conformer-Transformer model, which achieves the new state-of-the-art results on the SLURP dataset, with 90.14% intent accuracy and 82.27% SLURP-F1. We compare our model with encoders pretrained on self-supervised learning (SSL), and show that ASR pretraining is much more effective than SSL for SICSF. To explore parameter efficiency, we freeze the encoder and add Adapter modules, and show that parameter efficiency is only achievable with an ASR-pretrained encoder, while the SSL encoder needs full finetuning to achieve comparable results. In addition, we provide an in-depth comparison on end-to-end models versus cascading models (ASR+NLU), and show that E2E models are better than cascaded models unless an oracle ASR model is provided. Last but not least, our model is the first E2E model that achieves the same performance as cascading models with oracle ASR. Code, checkpoints and configs are available.
Speech or text representation generated by pre-trained models contains modal-specific information that could be combined for benefiting spoken language understanding (SLU) tasks. In this work, we propose a novel pre-training paradigm termed Continuous Integrate-and-Fire Pre-Training (CIF-PT). It relies on a simple but effective frame-to-token alignment: continuous integrate-and-fire (CIF) to bridge the representations between speech and text. It jointly performs speech-to-text training and language model distillation through CIF as the pre-training (PT). Evaluated on SLU benchmark SLURP dataset, CIF-PT outperforms the state-of-the-art model by 1.94% of accuracy and 2.71% of SLU-F1 on the tasks of intent classification and slot filling, respectively. We also observe the cross-modal representation extracted by CIF-PT obtains better performance than other neural interfaces for the tasks of SLU, including the dominant speech representation learned from self-supervised pre-training.
This paper introduces a novel Token-and-Duration Transducer (TDT) architecture for sequence-to-sequence tasks. TDT extends conventional RNN-Transducer architectures by jointly predicting both a token and its duration, i.e. the number of input frames covered by the emitted token. This is achieved by using a joint network with two outputs which are independently normalized to generate distributions over tokens and durations. During inference, TDT models can skip input frames guided by the predicted duration output, which makes them significantly faster than conventional Transducers which process the encoder output frame by frame. TDT models achieve both better accuracy and significantly faster inference than conventional Transducers on different sequence transduction tasks. TDT models for Speech Recognition achieve better accuracy and up to 2.82X faster inference than conventional Transducers. TDT models for Speech Translation achieve an absolute gain of over 1 BLEU on the MUST-C test compared with conventional Transducers, and its inference is 2.27X faster. In Speech Intent Classification and Slot Filling tasks, TDT models improve the intent accuracy by up to over 1% (absolute) over conventional Transducers, while running up to 1.28X faster. Our implementation of the TDT model will be open-sourced with the NeMo (https://github.com/NVIDIA/NeMo) toolkit.
When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a sensible answer or perform a useful action for the human. Meaning is represented at the sentence level, identification of which is known as intent detection, and at the word level, a labelling task called slot filling. This dual-level joint task requires innovative thinking about natural language and deep learning network design, and as a result, many approaches and models have been proposed and applied. This tutorial will discuss how the joint task is set up and introduce Spoken Language Understanding/Natural Language Understanding (SLU/NLU) with Deep Learning techniques. We will cover the datasets, experiments and metrics used in the field. We will describe how the machine uses the latest NLP and Deep Learning techniques to address the joint task, including recurrent and attention-based Transformer networks and pre-trained models (e.g. BERT). We will then look in detail at a network that allows the two levels of the task, intent classification and slot filling, to interact to boost performance explicitly. We will do a code demonstration of a Python notebook for this model and attendees will have an opportunity to watch coding demo tasks on this joint NLU to further their understanding.
Natural language understanding (NLU) has two core tasks: intent classification and slot filling. The success of pre-training language models resulted in a significant breakthrough in the two tasks. One of the promising solutions called BERT can jointly optimize the two tasks. We note that BERT-based models convert each complex token into multiple sub-tokens by wordpiece algorithm, which generates a mismatch between the lengths of the tokens and the labels. This leads to BERT-based models do not do well in label prediction which limits model performance improvement. Many existing models can be compatible with this issue but some hidden semantic information is discarded in the fine-tuning process. We address the problem by introducing a novel joint method on top of BERT which explicitly models the multiple sub-tokens features after wordpiece tokenization, thereby contributing to the two tasks. Our method can well extract the contextual features from complex tokens by the proposed sub-words attention adapter (SAA), which preserves overall utterance information. Additionally, we propose an intent attention adapter (IAA) to obtain the full sentence features to aid users to predict intent. Experimental results confirm that our proposed model is significantly improved on two public benchmark datasets. In particular, the slot filling F1 score is improved from 96.1 to 98.2 (2.1% absolute) on the Airline Travel Information Systems (ATIS) dataset.
The standard task-oriented dialogue pipeline uses intent classification and slot-filling to interpret user utterances. While this approach can handle a wide range of queries, it does not extract the information needed to handle more complex queries that contain relationships between slots. We propose integration of relation extraction into this pipeline as an effective way to expand the capabilities of dialogue systems. We evaluate our approach by using an internal dataset with slot and relation annotations spanning three domains. Finally, we show how slot-filling annotation schemes can be simplified once the expressive power of relation annotations is available, reducing the number of slots while still capturing the user's intended meaning.
Interest in dialog systems has grown substantially in the past decade. By extension, so too has interest in developing and improving intent classification and slot-filling models, which are two components that are commonly used in task-oriented dialog systems. Moreover, good evaluation benchmarks are important in helping to compare and analyze systems that incorporate such models. Unfortunately, much of the literature in the field is limited to analysis of relatively few benchmark datasets. In an effort to promote more robust analyses of task-oriented dialog systems, we have conducted a survey of publicly available datasets for the tasks of intent classification and slot-filling. We catalog the important characteristics of each dataset, and offer discussion on the applicability, strengths, and weaknesses of each. Our goal is that this survey aids in increasing the accessibility of these datasets, which we hope will enable their use in future evaluations of intent classification and slot-filling models for task-oriented dialog systems.
Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks proceeded independently. However, more recently joint models for intent classification and slot filling have achieved state-of-the-art performance, and have proved that there exists a strong relationship between the two tasks. In this paper, we propose a bi-directional joint model for intent classification and slot filling, which includes a multi-stage hierarchical process via BERT and bi-directional joint natural language understanding mechanisms, including intent2slot and slot2intent, to obtain mutual performance enhancement between intent classification and slot filling. The evaluations show that our model achieves state-of-the-art results on intent classification accuracy, slot filling F1, and significantly improves sentence-level semantic frame accuracy when applied to publicly available benchmark datasets, ATIS (88.6%) and SNIPS (92.8%).
Data sparsity problem is a key challenge of Natural Language Understanding (NLU), especially for a new target domain. By training an NLU model in source domains and applying the model to an arbitrary target domain directly (even without fine-tuning), few-shot NLU becomes crucial to mitigate the data scarcity issue. In this paper, we propose to improve prototypical networks with vector projection distance and abstract triangular Conditional Random Field (CRF) for the few-shot NLU. The vector projection distance exploits projections of contextual word embeddings on label vectors as word-label similarities, which is equivalent to a normalized linear model. The abstract triangular CRF learns domain-agnostic label transitions for joint intent classification and slot filling tasks. Extensive experiments demonstrate that our proposed methods can significantly surpass strong baselines. Specifically, our approach can achieve a new state-of-the-art on two few-shot NLU benchmarks (Few-Joint and SNIPS) in Chinese and English without fine-tuning on target domains.
Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights are as follows. (i) The model extracts intent and slot representations via bidirectional interactions, and extends prototypical network to achieve explicit-joint learning, which guarantees that IC and SF tasks can mutually reinforce each other. (ii) The model integrates with supervised contrastive learning, which ensures that samples from same class are pulled together and samples from different classes are pushed apart. In addition, the model follows a not common but practical way to construct the episode, which gets rid of the traditional setting with fixed way and shot, and allows for unbalanced datasets. Extensive experiments on three public datasets show that our model can achieve promising performance.
Intent classification (IC) and slot filling (SF) are two fundamental tasks in modern Natural Language Understanding (NLU) systems. Collecting and annotating large amounts of data to train deep learning models for such systems is not scalable. This problem can be addressed by learning from few examples using fast supervised meta-learning techniques such as prototypical networks. In this work, we systematically investigate how contrastive learning and unsupervised data augmentation methods can benefit these existing supervised meta-learning pipelines for jointly modelled IC/SF tasks. Through extensive experiments across standard IC/SF benchmarks (SNIPS and ATIS), we show that our proposed semi-supervised approaches outperform standard supervised meta-learning methods: contrastive losses in conjunction with prototypical networks consistently outperform the existing state-of-the-art for both IC and SF tasks, while data augmentation strategies primarily improve few-shot IC by a significant margin.
Traditional toxicity detection models have focused on the single utterance level without deeper understanding of context. We introduce CONDA, a new dataset for in-game toxic language detection enabling joint intent classification and slot filling analysis, which is the core task of Natural Language Understanding (NLU). The dataset consists of 45K utterances from 12K conversations from the chat logs of 1.9K completed Dota 2 matches. We propose a robust dual semantic-level toxicity framework, which handles utterance and token-level patterns, and rich contextual chatting history. Accompanying the dataset is a thorough in-game toxicity analysis, which provides comprehensive understanding of context at utterance, token, and dual levels. Inspired by NLU, we also apply its metrics to the toxicity detection tasks for assessing toxicity and game-specific aspects. We evaluate strong NLU models on CONDA, providing fine-grained results for different intent classes and slot classes. Furthermore, we examine the coverage of toxicity nature in our dataset by comparing it with other toxicity datasets.
Most End-to-End (E2E) SLU networks leverage the pre-trained ASR networks but still lack the capability to understand the semantics of utterances, crucial for the SLU task. To solve this, recently proposed studies use pre-trained NLU networks. However, it is not trivial to fully utilize both pre-trained networks; many solutions were proposed, such as Knowledge Distillation, cross-modal shared embedding, and network integration with Interface. We propose a simple and robust integration method for the E2E SLU network with novel Interface, Continuous Token Interface (CTI), the junctional representation of the ASR and NLU networks when both networks are pre-trained with the same vocabulary. Because the only difference is the noise level, we directly feed the ASR network's output to the NLU network. Thus, we can train our SLU network in an E2E manner without additional modules, such as Gumbel-Softmax. We evaluate our model using SLURP, a challenging SLU dataset and achieve state-of-the-art scores on both intent classification and slot filling tasks. We also verify the NLU network, pre-trained with Masked Language Model, can utilize a noisy textual representation of CTI. Moreover, we show our model can be trained with multi-task learning from heterogeneous data even after integration with CTI.
Few-shot learning arises in important practical scenarios, such as when a natural language understanding system needs to learn new semantic labels for an emerging, resource-scarce domain. In this paper, we explore retrieval-based methods for intent classification and slot filling tasks in few-shot settings. Retrieval-based methods make predictions based on labeled examples in the retrieval index that are similar to the input, and thus can adapt to new domains simply by changing the index without having to retrain the model. However, it is non-trivial to apply such methods on tasks with a complex label space like slot filling. To this end, we propose a span-level retrieval method that learns similar contextualized representations for spans with the same label via a novel batch-softmax objective. At inference time, we use the labels of the retrieved spans to construct the final structure with the highest aggregated score. Our method outperforms previous systems in various few-shot settings on the CLINC and SNIPS benchmarks.
Intent detection and slot filling are important tasks in spoken and natural language understanding. However, Vietnamese is a low-resource language in these research topics. In this paper, we present the first public intent detection and slot filling dataset for Vietnamese. In addition, we also propose a joint model for intent detection and slot filling, that extends the recent state-of-the-art JointBERT+CRF model with an intent-slot attention layer to explicitly incorporate intent context information into slot filling via "soft" intent label embedding. Experimental results on our Vietnamese dataset show that our proposed model significantly outperforms JointBERT+CRF. We publicly release our dataset and the implementation of our model at: https://github.com/VinAIResearch/JointIDSF
Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks have been deemed to proceed independently. However, more recently, joint models for intent classification and slot filling have achieved state-of-the-art performance, and have proved that there exists a strong relationship between the two tasks. This article is a compilation of past work in natural language understanding, especially joint intent classification and slot filling. We observe three milestones in this research so far: Intent detection to identify the speaker's intention, slot filling to label each word token in the speech/text, and finally, joint intent classification and slot filling tasks. In this article, we describe trends, approaches, issues, data sets, evaluation metrics in intent classification and slot filling. We also discuss representative performance values, describe shared tasks, and provide pointers to future work, as given in prior works. To interpret the state-of-the-art trends, we provide multiple tables that describe and summarise past research along different dimensions, including the types of features, base approaches, and dataset domain used.