Citations play a fundamental role in the scientific ecosystem, serving as a foundation for tracking the flow of knowledge, acknowledging prior work, and assessing scholarly influence. In scientometrics, they are also central to the construction of quantitative indicators. Not all citations, however, serve the same function: some provide background, others introduce methods, or compare results. Therefore, understanding citation intent allows for a more nuanced interpretation of scientific impact. In this paper, we adopted a GAN-based method to classify citation intents. Our results revealed that the proposed method achieves competitive classification performance, closely matching state-of-the-art results with substantially fewer parameters. This demonstrates the effectiveness and efficiency of leveraging GAN architectures combined with contextual embeddings in intent classification task. We also investigated whether filtering citation intents affects the centrality of papers in citation networks. Analyzing the network constructed from the unArXiv dataset, we found that paper rankings can be significantly influenced by citation intent. All four centrality metrics examined- degree, PageRank, closeness, and betweenness - were sensitive to the filtering of citation types. The betweenness centrality displayed the greatest sensitivity, showing substantial changes in ranking when specific citation intents were removed.
Intent classification is an important component of a functional Information Retrieval ecosystem. Many current approaches to intent classification, typically framed as a classification problem, can be problematic as intents are often hard to define and thus data can be difficult and expensive to annotate. The problem is exacerbated when we need to extend the intent classification system to support multiple and in particular low-resource languages. To address this, we propose casting intent classification as a query similarity search problem - we use previous example queries to define an intent, and a query similarity method to classify an incoming query based on the labels of its most similar queries in latent space. With the proposed approach, we are able to achieve reasonable intent classification performance for queries in low-resource languages in a zero-shot setting.
Reward-driven proactive dialogue agents require precise estimation of user satisfaction as an intrinsic reward signal to determine optimal interaction strategies. Specifically, this framework triggers clarification questions when detecting potential user dissatisfaction during interactions in the industrial dialogue system. Traditional works typically rely on training a neural network model based on weak labels which are generated by a simple model trained on user actions after current turn. However, existing methods suffer from two critical limitations in real-world scenarios: (1) Noisy Reward Supervision, dependence on weak labels derived from post-hoc user actions introduces bias, particularly failing to capture satisfaction signals in ASR-error-induced utterances; (2) Long-Tail Feedback Sparsity, the power-law distribution of user queries causes reward prediction accuracy to drop in low-frequency domains. The noise in the weak labels and a power-law distribution of user utterances results in that the model is hard to learn good representation of user utterances and sessions. To address these limitations, we propose two auxiliary tasks to improve the representation learning of user utterances and sessions that enhance user satisfaction prediction. The first one is a contrastive self-supervised learning task, which helps the model learn the representation of rare user utterances and identify ASR errors. The second one is a domain-intent classification task, which aids the model in learning the representation of user sessions from long-tailed domains and improving the model's performance on such domains. The proposed method is evaluated on DuerOS, demonstrating significant improvements in the accuracy of error recognition on rare user utterances and long-tailed domains.
User intent classification is an important task in information retrieval. Previously, user intents were classified manually and automatically; the latter helped to avoid hand labelling of large datasets. Recent studies explored whether LLMs can reliably determine user intent. However, researchers have recognized the limitations of using generative LLMs for classification tasks. In this study, we empirically compare user intent classification into informational, navigational, and transactional categories, using weak supervision and LLMs. Specifically, we evaluate LLaMA-3.1-8B-Instruct and LLaMA-3.1-70B-Instruct for in-context learning and LLaMA-3.1-8B-Instruct for fine-tuning, comparing their performance to an established baseline classifier trained using weak supervision (ORCAS-I). Our results indicate that while LLMs outperform weak supervision in recall, they continue to struggle with precision, which shows the need for improved methods to balance both metrics effectively.
Test-time computing approaches, which leverage additional computational resources during inference, have been proven effective in enhancing large language model performance. This work introduces a novel, linearly scaling approach, TestNUC, that improves test-time predictions by leveraging the local consistency of neighboring unlabeled data-it classifies an input instance by considering not only the model's prediction on that instance but also on neighboring unlabeled instances. We evaluate TestNUC across eight diverse datasets, spanning intent classification, topic mining, domain discovery, and emotion detection, demonstrating its consistent superiority over baseline methods such as standard prompting and self-consistency. Furthermore, TestNUC can be seamlessly integrated with existing test-time computing approaches, substantially boosting their performance. Our analysis reveals that TestNUC scales effectively with increasing amounts of unlabeled data and performs robustly across different embedding models, making it practical for real-world applications. Our code is available at https://github.com/HenryPengZou/TestNUC.
Large language models (LLMs) have showcased remarkable capabilities in conversational AI, enabling open-domain responses in chat-bots, as well as advanced processing of conversations like summarization, intent classification, and insights generation. However, these models are resource-intensive, demanding substantial memory and computational power. To address this, we propose a cost-effective solution that filters conversational snippets of interest for LLM processing, tailored to the target downstream application, rather than processing every snippet. In this work, we introduce an innovative approach that leverages knowledge distillation from LLMs to develop an intent-based filter for multi-party conversations, optimized for compute power constrained environments. Our method combines different strategies to create a diverse multi-party conversational dataset, that is annotated with the target intents and is then used to fine-tune the MobileBERT model for multi-label intent classification. This model achieves a balance between efficiency and performance, effectively filtering conversation snippets based on their intents. By passing only the relevant snippets to the LLM for further processing, our approach significantly reduces overall operational costs depending on the intents and the data distribution as demonstrated in our experiments.
In this paper, we present ConvoGen: an innovative framework for generating synthetic conversational data using multi-agent systems. Our method leverages few-shot learning and introduces iterative sampling from a dynamically updated few-shot hub to create diverse and realistic conversational scenarios. The generated data has numerous applications, including training and evaluating conversational AI models, and augmenting existing datasets for tasks like conversational intent classification or conversation summarization. Our experiments demonstrate the effectiveness of this method in producing high-quality diverse synthetic conversational data, highlighting its potential to enhance the development and evaluation of conversational AI systems.
The rise of online programming education has necessitated more effective, personalized interactions, a gap that PythonPal aims to fill through its innovative learning system integrated with a chatbot. This research delves into PythonPal's potential to enhance the online learning experience, especially in contexts with high student-to-teacher ratios where there is a need for personalized feedback. PythonPal's design, featuring modules for conversation, tutorials, and exercises, was evaluated through student interactions and feedback. Key findings reveal PythonPal's proficiency in syntax error recognition and user query comprehension, with its intent classification model showing high accuracy. The system's performance in error feedback, though varied, demonstrates both strengths and areas for enhancement. Student feedback indicated satisfactory query understanding and feedback accuracy but also pointed out the need for faster responses and improved interaction quality. PythonPal's deployment promises to significantly enhance online programming education by providing immediate, personalized feedback and interactive learning experiences, fostering a deeper understanding of programming concepts among students. These benefits mark a step forward in addressing the challenges of distance learning, making programming education more accessible and effective.
With the rise of multimodal large language models, GPT-4o stands out as a pioneering model, driving us to evaluate its capabilities. This report assesses GPT-4o across various tasks to analyze its audio processing and reasoning abilities. We find that GPT-4o exhibits strong knowledge in audio, speech, and music understanding, performing well in tasks like intent classification, spoken command classification, semantic and grammatical reasoning., multilingual speech recognition, and singing analysis. It also shows greater robustness against hallucinations than other large audio-language models (LALMs). However, it struggles with tasks such as audio duration prediction and instrument classification. Additionally, GPT-4o's safety mechanisms cause it to decline tasks like speaker identification, age classification, MOS prediction, and audio deepfake detection. Notably, the model exhibits a significantly different refusal rate when responding to speaker verification tasks on different datasets. This is likely due to variations in the accompanying instructions or the quality of the input audio, suggesting the sensitivity of its built-in safeguards. Finally, we acknowledge that model performance varies with evaluation protocols. This report only serves as a preliminary exploration of the current state of LALMs.
Large Language Models (LLMs) are trained on Web data that might contain spelling errors made by humans. But do they become robust to similar real-world noise? In this paper, we investigate the effect of real-world spelling mistakes on the performance of 9 language models, with parameters ranging from 0.2B to 13B, in 3 different NLP tasks, namely Natural Language Inference (NLI), Name Entity Recognition (NER), and Intent Classification (IC). We perform our experiments on 6 different languages and build a dictionary of real-world noise for them using the Wikipedia edit history. We show that the performance gap of the studied models on the clean and noisy test data averaged across all the datasets and languages ranges from 2.3 to 4.3 absolute percentage points. In addition, mT5 models, in general, show more robustness compared to BLOOM, Falcon, and BERT-like models. In particular, mT5 (13B), was the most robust on average overall, across the 3 tasks, and in 4 of the 6 languages.
Spoken language understanding (SLU) is a structure prediction task in the field of speech. Recently, many works on SLU that treat it as a sequence-to-sequence task have achieved great success. However, This method is not suitable for simultaneous speech recognition and understanding. In this paper, we propose a joint speech recognition and structure learning framework (JSRSL), an end-to-end SLU model based on span, which can accurately transcribe speech and extract structured content simultaneously. We conduct experiments on name entity recognition and intent classification using the Chinese dataset AISHELL-NER and the English dataset SLURP. The results show that our proposed method not only outperforms the traditional sequence-to-sequence method in both transcription and extraction capabilities but also achieves state-of-the-art performance on the two datasets.
While recent multilingual automatic speech recognition models claim to support thousands of languages, ASR for low-resource languages remains highly unreliable due to limited bimodal speech and text training data. Better multilingual spoken language understanding (SLU) can strengthen massively the robustness of multilingual ASR by levering language semantics to compensate for scarce training data, such as disambiguating utterances via context or exploiting semantic similarities across languages. Even more so, SLU is indispensable for inclusive speech technology in roughly half of all living languages that lack a formal writing system. However, the evaluation of multilingual SLU remains limited to shallower tasks such as intent classification or language identification. To address this, we present Fleurs-SLU, a multilingual SLU benchmark that encompasses topical speech classification in 102 languages and multiple-choice question answering through listening comprehension in 92 languages. We extensively evaluate both end-to-end speech classification models and cascaded systems that combine speech-to-text transcription with subsequent classification by large language models on Fleurs-SLU. Our results show that cascaded systems exhibit greater robustness in multilingual SLU tasks, though speech encoders can achieve competitive performance in topical speech classification when appropriately pre-trained. We further find a strong correlation between robust multilingual ASR, effective speech-to-text translation, and strong multilingual SLU, highlighting the mutual benefits between acoustic and semantic speech representations.
Reliable slot and intent detection (SID) is crucial in natural language understanding for applications like digital assistants. Encoder-only transformer models fine-tuned on high-resource languages generally perform well on SID. However, they struggle with dialectal data, where no standardized form exists and training data is scarce and costly to produce. We explore zero-shot transfer learning for SID, focusing on multiple Bavarian dialects, for which we release a new dataset for the Munich dialect. We evaluate models trained on auxiliary tasks in Bavarian, and compare joint multi-task learning with intermediate-task training. We also compare three types of auxiliary tasks: token-level syntactic tasks, named entity recognition (NER), and language modelling. We find that the included auxiliary tasks have a more positive effect on slot filling than intent classification (with NER having the most positive effect), and that intermediate-task training yields more consistent performance gains. Our best-performing approach improves intent classification performance on Bavarian dialects by 5.1 and slot filling F1 by 8.4 percentage points.
Dialogue intent classification aims to identify the underlying purpose or intent of a user's input in a conversation. Current intent classification systems encounter considerable challenges, primarily due to the vast number of possible intents and the significant semantic overlap among similar intent classes. In this paper, we propose a novel approach to few-shot dialogue intent classification through in-context learning, incorporating dynamic label refinement to address these challenges. Our method retrieves relevant examples for a test input from the training set and leverages a large language model to dynamically refine intent labels based on semantic understanding, ensuring that intents are clearly distinguishable from one another. Experimental results demonstrate that our approach effectively resolves confusion between semantically similar intents, resulting in significantly enhanced performance across multiple datasets compared to baselines. We also show that our method generates more interpretable intent labels, and has a better semantic coherence in capturing underlying user intents compared to baselines.
Open intent classification is critical for the development of dialogue systems, aiming to accurately classify known intents into their corresponding classes while identifying unknown intents. Prior boundary-based methods assumed known intents fit within compact spherical regions, focusing on coarse-grained representation and precise spherical decision boundaries. However, these assumptions are often violated in practical scenarios, making it difficult to distinguish known intent classes from unknowns using a single spherical boundary. To tackle these issues, we propose a Multi-granularity Open intent classification method via adaptive Granular-Ball decision boundary (MOGB). Our MOGB method consists of two modules: representation learning and decision boundary acquiring. To effectively represent the intent distribution, we design a hierarchical representation learning method. This involves iteratively alternating between adaptive granular-ball clustering and nearest sub-centroid classification to capture fine-grained semantic structures within known intent classes. Furthermore, multi-granularity decision boundaries are constructed for open intent classification by employing granular-balls with varying centroids and radii. Extensive experiments conducted on three public datasets demonstrate the effectiveness of our proposed method.
Generating large-scale, domain-specific, multilingual multi-turn dialogue datasets remains a significant hurdle for training effective Multi-Turn Intent Classification models in chatbot systems. In this paper, we introduce Chain-of-Intent, a novel mechanism that combines Hidden Markov Models with Large Language Models (LLMs) to generate contextually aware, intent-driven conversations through self-play. By extracting domain-specific knowledge from e-commerce chat logs, we estimate conversation turns and intent transitions, which guide the generation of coherent dialogues. Leveraging LLMs to enhance emission probabilities, our approach produces natural and contextually consistent questions and answers. We also propose MINT-CL, a framework for multi-turn intent classification using multi-task contrastive learning, improving classification accuracy without the need for extensive annotated data. Evaluations show that our methods outperform baselines in dialogue quality and intent classification accuracy, especially in multilingual settings, while significantly reducing data generation efforts. Furthermore, we release MINT-E, a multilingual, intent-aware multi-turn e-commerce dialogue corpus to support future research in this area.
Intent classification is a text understanding task that identifies user needs from input text queries. While intent classification has been extensively studied in various domains, it has not received much attention in the music domain. In this paper, we investigate intent classification models for music discovery conversation, focusing on pre-trained language models. Rather than only predicting functional needs: intent classification, we also include a task for classifying musical needs: musical attribute classification. Additionally, we propose a method of concatenating previous chat history with just single-turn user queries in the input text, allowing the model to understand the overall conversation context better. Our proposed model significantly improves the F1 score for both user intent and musical attribute classification, and surpasses the zero-shot and few-shot performance of the pretrained Llama 3 model.
Accurate multi-turn intent classification is essential for advancing conversational AI systems. However, challenges such as the scarcity of comprehensive datasets and the complexity of contextual dependencies across dialogue turns hinder progress. This paper presents two novel approaches leveraging Large Language Models (LLMs) to enhance scalability and reduce latency in production dialogue systems. First, we introduce Symbol Tuning, which simplifies intent labels to reduce task complexity and improve performance in multi-turn dialogues. Second, we propose C-LARA (Consistency-aware, Linguistics Adaptive Retrieval Augmentation), a framework that employs LLMs for data augmentation and pseudo-labeling to generate synthetic multi-turn dialogues. These enriched datasets are used to fine-tune a small, efficient model suitable for deployment. Experiments conducted on multilingual dialogue datasets demonstrate significant improvements in classification accuracy and resource efficiency. Our methods enhance multi-turn intent classification accuracy by 5.09%, reduce annotation costs by 40%, and enable scalable deployment in low-resource multilingual industrial systems, highlighting their practicality and impact.
Conversational systems have a Natural Language Understanding (NLU) module. In this module, there is a task known as an intent classification that aims at identifying what a user is attempting to achieve from an utterance. Previous works use only the current utterance to predict the intent of a given query and they do not consider the role of the context (one or a few previous utterances) in the dialog flow for this task. In this work, we propose several approaches to investigate the role of contextual information for the intent classification task. Each approach is used to carry out a concatenation between the dialogue history and the current utterance. Our intent classification method is based on a convolutional neural network that obtains effective vector representations from BERT to perform accurate intent classification using an approach window-based. Our experiments were carried out on a real-world Brazilian Portuguese corpus with dialog flows provided by Wavy global company. Our results achieved substantial improvements over the baseline, isolated utterances (without context), in three approaches using the user's utterance and system's response from previous messages as dialogue context.
Making use of off-the-shelf resources of resource-rich languages to transfer knowledge for low-resource languages raises much attention recently. The requirements of enabling the model to reach the reliable performance lack well guided, such as the scale of required annotated data or the effective framework. To investigate the first question, we empirically investigate the cost-effectiveness of several methods to train the intent classification and slot-filling models for Indonesia (ID) from scratch by utilizing the English data. Confronting the second challenge, we propose a Bi-Confidence-Frequency Cross-Lingual transfer framework (BiCF), composed by ``BiCF Mixing'', ``Latent Space Refinement'' and ``Joint Decoder'', respectively, to tackle the obstacle of lacking low-resource language dialogue data. Extensive experiments demonstrate our framework performs reliably and cost-efficiently on different scales of manually annotated Indonesian data. We release a large-scale fine-labeled dialogue dataset (ID-WOZ) and ID-BERT of Indonesian for further research.