This paper introduces fourteen novel datasets for the evaluation of Large Language Models' safety in the context of enterprise tasks. A method was devised to evaluate a model's safety, as determined by its ability to follow instructions and output factual, unbiased, grounded, and appropriate content. In this research, we used OpenAI GPT as point of comparison since it excels at all levels of safety. On the open-source side, for smaller models, Meta Llama2 performs well at factuality and toxicity but has the highest propensity for hallucination. Mistral hallucinates the least but cannot handle toxicity well. It performs well in a dataset mixing several tasks and safety vectors in a narrow vertical domain. Gemma, the newly introduced open-source model based on Google Gemini, is generally balanced but trailing behind. When engaging in back-and-forth conversation (multi-turn prompts), we find that the safety of open-source models degrades significantly. Aside from OpenAI's GPT, Mistral is the only model that still performed well in multi-turn tests.
When building Large Language Models (LLMs), it is paramount to bear safety in mind and protect them with guardrails. Indeed, LLMs should never generate content promoting or normalizing harmful, illegal, or unethical behavior that may contribute to harm to individuals or society. This principle applies to both normal and adversarial use. In response, we introduce ALERT, a large-scale benchmark to assess safety based on a novel fine-grained risk taxonomy. It is designed to evaluate the safety of LLMs through red teaming methodologies and consists of more than 45k instructions categorized using our novel taxonomy. By subjecting LLMs to adversarial testing scenarios, ALERT aims to identify vulnerabilities, inform improvements, and enhance the overall safety of the language models. Furthermore, the fine-grained taxonomy enables researchers to perform an in-depth evaluation that also helps one to assess the alignment with various policies. In our experiments, we extensively evaluate 10 popular open- and closed-source LLMs and demonstrate that many of them still struggle to attain reasonable levels of safety.
Most existing dialogue systems fail to respond properly to potentially unsafe user utterances by either ignoring or passively agreeing with them. To address this issue, we introduce ProsocialDialog, the first large-scale multi-turn dialogue dataset to teach conversational agents to respond to problematic content following social norms. Covering diverse unethical, problematic, biased, and toxic situations, ProsocialDialog contains responses that encourage prosocial behavior, grounded in commonsense social rules (i.e., rules-of-thumb, RoTs). Created via a human-AI collaborative framework, ProsocialDialog consists of 58K dialogues, with 331K utterances, 160K unique RoTs, and 497K dialogue safety labels accompanied by free-form rationales. With this dataset, we introduce a dialogue safety detection module, Canary, capable of generating RoTs given conversational context, and a socially-informed dialogue agent, Prost. Empirical results show that Prost generates more socially acceptable dialogues compared to other state-of-the-art language and dialogue models in both in-domain and out-of-domain settings. Additionally, Canary effectively guides conversational agents and off-the-shelf language models to generate significantly more prosocial responses. Our work highlights the promise and importance of creating and steering conversational AI to be socially responsible.