Training conversational question-answering (QA) systems requires a substantial amount of in-domain data, which is often scarce in practice. A common solution to this challenge is to generate synthetic data. Traditional methods typically follow a top-down approach, where a large language model (LLM) generates multi-turn dialogues from a broad prompt. Although this method produces coherent conversations, it offers limited fine-grained control over the content and is susceptible to hallucinations. We introduce a bottom-up conversation synthesis approach, where QA pairs are generated first and then combined into a coherent dialogue. This method offers greater control and precision by dividing the process into two distinct steps, allowing refined instructions and validations to be handled separately. Additionally, this structure allows the use of non-local models in stages that do not involve proprietary knowledge, enhancing the overall quality of the generated data. Both human and automated evaluations demonstrate that our approach produces more realistic and higher-quality dialogues compared to top-down methods.
Ambiguity remains a fundamental challenge in Natural Language Processing (NLP) due to the inherent complexity and flexibility of human language. With the advent of Large Language Models (LLMs), addressing ambiguity has become even more critical due to their expanded capabilities and applications. In the context of Conversational Question Answering (CQA), this paper explores the definition, forms, and implications of ambiguity for language driven systems, particularly in the context of LLMs. We define key terms and concepts, categorize various disambiguation approaches enabled by LLMs, and provide a comparative analysis of their advantages and disadvantages. We also explore publicly available datasets for benchmarking ambiguity detection and resolution techniques and highlight their relevance for ongoing research. Finally, we identify open problems and future research directions, proposing areas for further investigation. By offering a comprehensive review of current research on ambiguities and disambiguation with LLMs, we aim to contribute to the development of more robust and reliable language systems.
In-car conversational systems bring the promise to improve the in-vehicle user experience. Modern conversational systems are based on Large Language Models (LLMs), which makes them prone to errors such as hallucinations, i.e., inaccurate, fictitious, and therefore factually incorrect information. In this paper, we present an LLM-based methodology for the automatic factual benchmarking of in-car conversational systems. We instantiate our methodology with five LLM-based methods, leveraging ensembling techniques and diverse personae to enhance agreement and minimize hallucinations. We use our methodology to evaluate CarExpert, an in-car retrieval-augmented conversational question answering system, with respect to the factual correctness to a vehicle's manual. We produced a novel dataset specifically created for the in-car domain, and tested our methodology against an expert evaluation. Our results show that the combination of GPT-4 with the Input Output Prompting achieves over 90 per cent factual correctness agreement rate with expert evaluations, other than being the most efficient approach yielding an average response time of 4.5s. Our findings suggest that LLM-based testing constitutes a viable approach for the validation of conversational systems regarding their factual correctness.
Conversational Question Answering (ConvQA) involves multiple subtasks, i) to understand incomplete questions in their context, ii) to retrieve relevant information, and iii) to generate answers. This work presents PRAISE, a pipeline-based approach for ConvQA that trains LLM adapters for each of the three subtasks. As labeled training data for individual subtasks is unavailable in practice, PRAISE learns from its own generations using the final answering performance as feedback signal without human intervention and treats intermediate information, like relevant evidence, as weakly labeled data. We apply Direct Preference Optimization by contrasting successful and unsuccessful samples for each subtask. In our experiments, we show the effectiveness of this training paradigm: PRAISE shows improvements per subtask and achieves new state-of-the-art performance on a popular ConvQA benchmark, by gaining 15.5 percentage points increase in precision over baselines.
The task of policy compliance detection (PCD) is to determine if a scenario is in compliance with respect to a set of written policies. In a conversational setting, the results of PCD can indicate if clarifying questions must be asked to determine compliance status. Existing approaches usually claim to have reasoning capabilities that are latent or require a large amount of annotated data. In this work, we propose logical decomposition for policy compliance (LDPC): a neuro-symbolic framework to detect policy compliance using large language models (LLMs) in a few-shot setting. By selecting only a few exemplars alongside recently developed prompting techniques, we demonstrate that our approach soundly reasons about policy compliance conversations by extracting sub-questions to be answered, assigning truth values from contextual information, and explicitly producing a set of logic statements from the given policies. The formulation of explicit logic graphs can in turn help answer PCDrelated questions with increased transparency and explainability. We apply this approach to the popular PCD and conversational machine reading benchmark, ShARC, and show competitive performance with no task-specific finetuning. We also leverage the inherently interpretable architecture of LDPC to understand where errors occur, revealing ambiguities in the ShARC dataset and highlighting the challenges involved with reasoning for conversational question answering.
Conversational question answering (ConvQA) is a convenient means of searching over RDF knowledge graphs (KGs), where a prevalent approach is to translate natural language questions to SPARQL queries. However, SPARQL has certain shortcomings: (i) it is brittle for complex intents and conversational questions, and (ii) it is not suitable for more abstract needs. Instead, we propose a novel two-pronged system where we fuse: (i) SQL-query results over a database automatically derived from the KG, and (ii) text-search results over verbalizations of KG facts. Our pipeline supports iterative retrieval: when the results of any branch are found to be unsatisfactory, the system can automatically opt for further rounds. We put everything together in a retrieval augmented generation (RAG) setup, where an LLM generates a coherent response from accumulated search results. We demonstrate the superiority of our proposed system over several baselines on a knowledge graph of BMW automobiles.
Retrieval Augmented Generation (RAG) works as a backbone for interacting with an enterprise's own data via Conversational Question Answering (ConvQA). In a RAG system, a retriever fetches passages from a collection in response to a question, which are then included in the prompt of a large language model (LLM) for generating a natural language (NL) answer. However, several RAG systems today suffer from two shortcomings: (i) retrieved passages usually contain their raw text and lack appropriate document context, negatively impacting both retrieval and answering quality; and (ii) attribution strategies that explain answer generation typically rely only on similarity between the answer and the retrieved passages, thereby only generating plausible but not causal explanations. In this work, we demonstrate RAGONITE, a RAG system that remedies the above concerns by: (i) contextualizing evidence with source metadata and surrounding text; and (ii) computing counterfactual attribution, a causal explanation approach where the contribution of an evidence to an answer is determined by the similarity of the original response to the answer obtained by removing that evidence. To evaluate our proposals, we release a new benchmark ConfQuestions: it has 300 hand-created conversational questions, each in English and German, coupled with ground truth URLs, completed questions, and answers from 215 public Confluence pages. These documents are typical of enterprise wiki spaces with heterogeneous elements. Experiments with RAGONITE on ConfQuestions show the viability of our ideas: contextualization improves RAG performance, and counterfactual explanations outperform standard attribution.
In this work we explore utilizing LLMs for data augmentation for manufacturing task guidance system. The dataset consists of representative samples of interactions with technicians working in an advanced manufacturing setting. The purpose of this work to explore the task, data augmentation for the supported tasks and evaluating the performance of the existing LLMs. We observe that that task is complex requiring understanding from procedure specification documents, actions and objects sequenced temporally. The dataset consists of 200,000+ question/answer pairs that refer to the spec document and are grounded in narrations and/or video demonstrations. We compared the performance of several popular open-sourced LLMs by developing a baseline using each LLM and then compared the responses in a reference-free setting using LLM-as-a-judge and compared the ratings with crowd-workers whilst validating the ratings with experts.
Instructional documents are rich sources of knowledge for completing various tasks, yet their unique challenges in conversational question answering (CQA) have not been thoroughly explored. Existing benchmarks have primarily focused on basic factual question-answering from single narrative documents, making them inadequate for assessing a model`s ability to comprehend complex real-world instructional documents and provide accurate step-by-step guidance in daily life. To bridge this gap, we present InsCoQA, a novel benchmark tailored for evaluating large language models (LLMs) in the context of CQA with instructional documents. Sourced from extensive, encyclopedia-style instructional content, InsCoQA assesses models on their ability to retrieve, interpret, and accurately summarize procedural guidance from multiple documents, reflecting the intricate and multi-faceted nature of real-world instructional tasks. Additionally, to comprehensively assess state-of-the-art LLMs on the InsCoQA benchmark, we propose InsEval, an LLM-assisted evaluator that measures the integrity and accuracy of generated responses and procedural instructions.
Conversational Question Generation (CQG) enhances the interactivity of conversational question-answering systems in fields such as education, customer service, and entertainment. However, traditional CQG, focusing primarily on the immediate context, lacks the conversational foresight necessary to guide conversations toward specified conclusions. This limitation significantly restricts their ability to achieve conclusion-oriented conversational outcomes. In this work, we redefine the CQG task as Conclusion-driven Conversational Question Generation (CCQG) by focusing on proactivity, not merely reacting to the unfolding conversation but actively steering it towards a conclusion-oriented question-answer pair. To address this, we propose a novel approach, called Proactive Conversational Question Planning with self-Refining (PCQPR). Concretely, by integrating a planning algorithm inspired by Monte Carlo Tree Search (MCTS) with the analytical capabilities of large language models (LLMs), PCQPR predicts future conversation turns and continuously refines its questioning strategies. This iterative self-refining mechanism ensures the generation of contextually relevant questions strategically devised to reach a specified outcome. Our extensive evaluations demonstrate that PCQPR significantly surpasses existing CQG methods, marking a paradigm shift towards conclusion-oriented conversational question-answering systems.
Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users' contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn QA as it is more challenging for systems to comprehend conversational context and manage retrieved passages over multiple turns. In this work, we propose a method for enabling LLMs to decide when to retrieve in RAG settings given a conversational context. When retrieval is deemed necessary, the LLM then rewrites the conversation for passage retrieval and judges the relevance of returned passages before response generation. Operationally, we build on the single-turn SELF-RAG framework (Asai et al., 2023) and propose SELF-multi-RAG for conversational settings. SELF-multi-RAG demonstrates improved capabilities over single-turn variants with respect to retrieving relevant passages (by using summarized conversational context) and assessing the quality of generated responses. Experiments on three conversational QA datasets validate the enhanced response generation capabilities of SELF-multi-RAG, with improvements of ~13% measured by human annotation.
Conversational search seeks to retrieve relevant passages for the given questions in conversational question answering. Conversational Query Reformulation (CQR) improves conversational search by refining the original queries into de-contextualized forms to resolve the issues in the original queries, such as omissions and coreferences. Previous CQR methods focus on imitating human written queries which may not always yield meaningful search results for the retriever. In this paper, we introduce GuideCQR, a framework that refines queries for CQR by leveraging key information from the initially retrieved documents. Specifically, GuideCQR extracts keywords and generates expected answers from the retrieved documents, then unifies them with the queries after filtering to add useful information that enhances the search process. Experimental results demonstrate that our proposed method achieves state-of-the-art performance across multiple datasets, outperforming previous CQR methods. Additionally, we show that GuideCQR can get additional performance gains in conversational search using various types of queries, even for queries written by humans.
We focus on a conversational question answering task which combines the challenges of understanding questions in context and reasoning over evidence gathered from heterogeneous sources like text, knowledge graphs, tables, and infoboxes. Our method utilizes a graph structured representation to aggregate information about a question and its context (i.e., the conversation so far and evidence retrieved to find an answer), while also harnessing the reasoning and text generation capabilities of large language models (LLMs). Graph embeddings are directly injected into the LLM, bypassing the token embedding layers, and learned end-to-end by minimizing cross-entropy. Our model maintains a memory module to track and update past evidence, thus influencing the graph's structure, as the conversation evolves. Experimental results on the ConvMix benchmark(Christmann et al., 2022a) show that graph embeddings enhance the LLM's ability to reason, while the memory module provides robustness against noise and retrieval errors.
Query rewriting is a crucial technique for passage retrieval in open-domain conversational question answering (CQA). It decontexualizes conversational queries into self-contained questions suitable for off-the-shelf retrievers. Existing methods attempt to incorporate retriever's preference during the training of rewriting models. However, these approaches typically rely on extensive annotations such as in-domain rewrites and/or relevant passage labels, limiting the models' generalization and adaptation capabilities. In this paper, we introduce AdaQR ($\textbf{Ada}$ptive $\textbf{Q}$uery $\textbf{R}$ewriting), a framework for training query rewriting models with limited rewrite annotations from seed datasets and completely no passage label. Our approach begins by fine-tuning compact large language models using only ~$10\%$ of rewrite annotations from the seed dataset training split. The models are then utilized to generate rewrite candidates for each query instance. A novel approach is then proposed to assess retriever's preference for these candidates by the probability of answers conditioned on the conversational query by marginalizing the Top-$K$ passages. This serves as the reward for optimizing the rewriter further using Direct Preference Optimization (DPO), a process free of rewrite and retrieval annotations. Experimental results on four open-domain CQA datasets demonstrate that AdaQR not only enhances the in-domain capabilities of the rewriter with limited annotation requirement, but also adapts effectively to out-of-domain datasets.
In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.
We present a Conversational Chain-of-Action (Conv-CoA) framework for Open-domain Conversational Question Answering (OCQA). Compared with literature, Conv-CoA addresses three major challenges: (i) unfaithful hallucination that is inconsistent with real-time or domain facts, (ii) weak reasoning performance in conversational scenarios, and (iii) unsatisfying performance in conversational information retrieval. Our key contribution is a dynamic reasoning-retrieval mechanism that extracts the intent of the question and decomposes it into a reasoning chain to be solved via systematic prompting, pre-designed actions, updating the Contextual Knowledge Set (CKS), and a novel Hopfield-based retriever. Methodologically, we propose a resource-efficiency Hopfield retriever to enhance the efficiency and accuracy of conversational information retrieval within our actions. Additionally, we propose a conversational-multi-reference faith score (Conv-MRFS) to verify and resolve conflicts between retrieved knowledge and answers in conversations. Empirically, we conduct comparisons between our framework and 23 state-of-the-art methods across five different research directions and two public benchmarks. These comparisons demonstrate that our Conv-CoA outperforms other methods in both the accuracy and efficiency dimensions.
This paper explores SynTOD, a new synthetic data generation approach for developing end-to-end Task-Oriented Dialogue (TOD) Systems capable of handling complex tasks such as intent classification, slot filling, conversational question-answering, and retrieval-augmented response generation, without relying on crowdsourcing or real-world data. SynTOD utilizes a state transition graph to define the desired behavior of a TOD system and generates diverse, structured conversations through random walks and response simulation using large language models (LLMs). In our experiments, using graph-guided response simulations leads to significant improvements in intent classification, slot filling and response relevance compared to naive single-prompt simulated conversations. We also investigate the end-to-end TOD effectiveness of different base and instruction-tuned LLMs, with and without the constructed synthetic conversations. Finally, we explore how various LLMs can evaluate responses in a TOD system and how well they are correlated with human judgments. Our findings pave the path towards quick development and evaluation of domain-specific TOD systems. We release our datasets, models, and code for research purposes.
Efficiently modeling historical information is a critical component in addressing user queries within a conversational question-answering (QA) context, as historical context plays a vital role in clarifying the user's questions. However, irrelevant history induces noise in the reasoning process, especially for those questions with a considerable historical context. In our novel model-agnostic approach, referred to as CoTaH (Consistency-Trained augmented History), we augment the historical information with synthetic questions and subsequently employ consistency training to train a model that utilizes both real and augmented historical data to implicitly make the reasoning robust to irrelevant history. To the best of our knowledge, this is the first instance of research using question generation as a form of data augmentation to model conversational QA settings. By citing a common modeling error prevalent in previous research, we introduce a new baseline model and compare our model's performance against it, demonstrating an improvement in results, particularly when dealing with questions that include a substantial amount of historical context. The source code can be found on our GitHub page.
Smart cities need the involvement of their residents to enhance quality of life. Conversational query-answering is an emerging approach for user engagement. There is an increasing demand of an advanced conversational question-answering that goes beyond classic systems. Existing approaches have shown that LLMs offer promising capabilities for CQA, but may struggle to capture the nuances of conversational contexts. The new approach involves understanding the content and engaging in a multi-step conversation with the user to fulfill their needs. This paper presents a novel method to elevate the performance of Persian Conversational question-answering (CQA) systems. It combines the strengths of Large Language Models (LLMs) with contextual keyword extraction. Our method extracts keywords specific to the conversational flow, providing the LLM with additional context to understand the user's intent and generate more relevant and coherent responses. We evaluated the effectiveness of this combined approach through various metrics, demonstrating significant improvements in CQA performance compared to an LLM-only baseline. The proposed method effectively handles implicit questions, delivers contextually relevant answers, and tackles complex questions that rely heavily on conversational context. The findings indicate that our method outperformed the evaluation benchmarks up to 8% higher than existing methods and the LLM-only baseline.
Retrieval-Augmented Generation (RAG) aims to generate more reliable and accurate responses, by augmenting large language models (LLMs) with the external vast and dynamic knowledge. Most previous work focuses on using RAG for single-round question answering, while how to adapt RAG to the complex conversational setting wherein the question is interdependent on the preceding context is not well studied. In this paper, we propose a conversation-level RAG approach, which incorporates fine-grained retrieval augmentation and self-check for conversational question answering (CQA). In particular, our approach consists of three components, namely conversational question refiner, fine-grained retriever and self-check based response generator, which work collaboratively for question understanding and relevant information acquisition in conversational settings. Extensive experiments demonstrate the great advantages of our approach over the state-of-the-art baselines. Moreover, we also release a Chinese CQA dataset with new features including reformulated question, extracted keyword, retrieved paragraphs and their helpfulness, which facilitates further researches in RAG enhanced CQA.