Discovering customer intentions in dialogue conversations is crucial for automated service agents. However, existing intent clustering methods often fail to align with human perceptions due to a heavy reliance on embedding distance metrics and a tendency to overlook underlying semantic structures. This paper proposes an LLM-in-the-loop (LLM-ITL) intent clustering framework, integrating the semantic understanding capabilities of LLMs into conventional clustering algorithms. Specifically, this paper (1) investigates the effectiveness of fine-tuned LLMs in semantic coherence evaluation and intent cluster naming, achieving over 95% accuracy aligned with human judgments; (2) designs an LLM-ITL framework that facilitates the iterative discovery of coherent intent clusters and the optimal number of clusters; and (3) proposes context-aware techniques tailored for customer service dialogue. As existing English benchmarks offer limited semantic diversity and intent groups, we introduce a comprehensive Chinese dialogue intent dataset, comprising over 100k real customer service calls and 1,507 human-annotated intent clusters. The proposed approaches significantly outperform LLM-guided baselines, achieving notable enhancements in clustering quality and lower computational cost. Combined with several best practices, our findings highlight the potential of LLM-in-the-loop techniques for scalable and human-aligned intent clustering.
Despite being heralded as the new standard for dialogue evaluation, the closed-source nature of GPT-4 poses challenges for the community. Motivated by the need for lightweight, open source, and multilingual dialogue evaluators, this paper introduces GenResCoh (Generated Responses targeting Coherence). GenResCoh is a novel LLM generated dataset comprising over 130k negative and positive responses and accompanying explanations seeded from XDailyDialog and XPersona covering English, French, German, Italian, and Chinese. Leveraging GenResCoh, we propose ECoh (Evaluation of Coherence), a family of evaluators trained to assess response coherence across multiple languages. Experimental results demonstrate that ECoh achieves multilingual detection capabilities superior to the teacher model (GPT-3.5-Turbo) on GenResCoh, despite being based on a much smaller architecture. Furthermore, the explanations provided by ECoh closely align in terms of quality with those generated by the teacher model.
Generative models have gained significant prominence in Natural Language Processing (NLP), especially in tackling the complex task of modeling and evaluating long text sequences. This task is crucial for advancing various downstream applications, such as text generation and machine translation. Recent methods that utilize stochastic processes to capture the intrinsic dynamics of sequences have shown superior performance in generative modeling. However, the accurate encoding of both temporal and structural dependencies from text datasets, as well as leveraging this encoded information for sequence evaluation, remains an open area of research. In this paper, we propose a novel approach to learn the stochastic dynamics of long text sequences, utilizing a negative log-likelihood-based encoder that outperforms contrastive learning methods. We also introduce a likelihood-based evaluation metric for long-text assessment, which measures sequence coherence and can be applied to downstream tasks such as Human-AI discrimination. Our encoder preserves sequence coherence effectively and performs robustly on out-of-domain datasets. Additionally, the proposed evaluation metric captures both temporal and structural information comprehensively. Theoretical analysis demonstrates the superiority of our metric in sequence evaluation, and experimental results highlight its flexibility and exceptional performance across a variety of tasks, showcasing its utility in diverse NLP applications.
Coherence evaluation aims to assess the organization and structure of a discourse, which remains challenging even in the era of large language models. Due to the scarcity of annotated data, data augmentation is commonly used for training coherence evaluation models. However, previous augmentations for this task primarily rely on heuristic rules, lacking designing criteria as guidance. In this paper, we take inspiration from linguistic theory of discourse structure, and propose a data augmentation framework named CoUDA. CoUDA breaks down discourse coherence into global and local aspects, and designs augmentation strategies for both aspects, respectively. Especially for local coherence, we propose a novel generative strategy for constructing augmentation samples, which involves post-pretraining a generative model and applying two controlling mechanisms to control the difficulty of generated samples. During inference, CoUDA also jointly evaluates both global and local aspects to comprehensively assess the overall coherence of a discourse. Extensive experiments in coherence evaluation show that, with only 233M parameters, CoUDA achieves state-of-the-art performance in both pointwise scoring and pairwise ranking tasks, even surpassing recent GPT-3.5 and GPT-4 based metrics.
Recent large language models (LLMs) have shown remarkable performance in aligning generated text with user intentions across various tasks. When it comes to long-form text generation, there has been a growing interest in generation from a discourse coherence perspective. However, existing lexical or semantic metrics such as BLEU, ROUGE, BertScore cannot effectively capture the discourse coherence. The development of discourse-specific automatic evaluation methods for assessing the output of LLMs warrants greater focus and exploration. In this paper, we present a novel automatic metric designed to quantify the discourse divergence between two long-form articles. Extensive experiments on three datasets from representative domains demonstrate that our metric aligns more closely with human preferences and GPT-4 coherence evaluation, outperforming existing evaluation methods.
Measuring the coherence of text is a vital aspect of evaluating the quality of written content. Recent advancements in neural coherence modeling have demonstrated their efficacy in capturing entity coreference and discourse relations, thereby enhancing coherence evaluation. However, many existing methods heavily depend on static embeddings or focus narrowly on nearby context, constraining their capacity to measure the overarching coherence of long texts. In this paper, we posit that coherent texts inherently manifest a sequential and cohesive interplay among sentences, effectively conveying the central theme, purpose, or standpoint. To explore this abstract relationship, we introduce the "BBScore," a novel reference-free metric grounded in Brownian bridge theory for assessing text coherence. Our findings showcase that when synergized with a simple additional classification component, this metric attains a performance level comparable to state-of-the-art techniques on standard artificial discrimination tasks. We also establish in downstream tasks that this metric effectively differentiates between human-written documents and text generated by large language models under a specific domain. Furthermore, we illustrate the efficacy of this approach in detecting written styles attributed to diverse large language models, underscoring its potential for generalizability. In summary, we present a novel Brownian bridge coherence metric capable of measuring both local and global text coherence, while circumventing the need for end-to-end model training. This flexibility allows for its application in various downstream tasks.
Providing natural language explanations for recommendations is particularly useful from the perspective of a non-expert user. Although several methods for providing such explanations have recently been proposed, we argue that an important aspect of explanation quality has been overlooked in their experimental evaluation. Specifically, the coherence between generated text and predicted rating, which is a necessary condition for an explanation to be useful, is not properly captured by currently used evaluation measures. In this paper, we highlight the issue of explanation and prediction coherence by 1) presenting results from a manual verification of explanations generated by one of the state-of-the-art approaches 2) proposing a method of automatic coherence evaluation 3) introducing a new transformer-based method that aims to produce more coherent explanations than the state-of-the-art approaches 4) performing an experimental evaluation which demonstrates that this method significantly improves the explanation coherence without affecting the other aspects of recommendation performance.
Coherence is a crucial aspect of evaluating text readability and can be assessed through two primary factors when evaluating an essay in a scoring scenario. The first factor is logical coherence, characterized by the appropriate use of discourse connectives and the establishment of logical relationships between sentences. The second factor is the appropriateness of punctuation, as inappropriate punctuation can lead to confused sentence structure. To address these concerns, we propose a coherence scoring model consisting of a regression model with two feature extractors: a local coherence discriminative model and a punctuation correction model. We employ gradient-boosting regression trees as the regression model and impose monotonicity constraints on the input features. The results show that our proposed model better generalizes unseen data. The model achieved third place in track 1 of NLPCC 2023 shared task 7. Additionally, we briefly introduce our solution for the remaining tracks, which achieves second place for track 2 and first place for both track 3 and track 4.
Recent advancements in open-domain text generation, driven by the power of large pre-trained language models (LLMs), have demonstrated remarkable performance. However, assessing these models' generation quality remains a challenge. In this paper, we introduce a novel method for evaluating open-domain text generation called Contrastive Distribution Methods (CDM). Leveraging the connection between increasing model parameters and enhanced LLM performance, CDM creates a mapping from the _contrast_ of two probabilistic distributions -- one known to be superior to the other -- to quality measures. We investigate CDM for open-domain text generation evaluation under two paradigms: 1) _Generative_ CDM, which harnesses the contrast of two language models' distributions to generate synthetic examples for training discriminator-based metrics; 2) _Discriminative_ CDM, which directly uses distribution disparities between two language models for evaluation. Our experiments on coherence evaluation for multi-turn dialogue and commonsense evaluation for controllable generation demonstrate CDM's superior correlate with human judgment than existing automatic evaluation metrics, highlighting the strong performance and generalizability of our approach.
Coherent entity-aware multi-image captioning aims to generate coherent captions for neighboring images in a news document. There are coherence relationships among neighboring images because they often describe same entities or events. These relationships are important for entity-aware multi-image captioning, but are neglected in entity-aware single-image captioning. Most existing work focuses on single-image captioning, while multi-image captioning has not been explored before. Hence, this paper proposes a coherent entity-aware multi-image captioning model by making use of coherence relationships. The model consists of a Transformer-based caption generation model and two types of contrastive learning-based coherence mechanisms. The generation model generates the caption by paying attention to the image and the accompanying text. The caption-caption coherence mechanism aims to render entities in the caption of the image be also in captions of neighboring images. The caption-image-text coherence mechanism aims to render entities in the caption of the image be also in the accompanying text. To evaluate coherence between captions, two coherence evaluation metrics are proposed. The new dataset DM800K is constructed that has more images per document than two existing datasets GoodNews and NYT800K, and is more suitable for multi-image captioning. Experiments on three datasets show the proposed captioning model outperforms 7 baselines according to BLUE, Rouge, METEOR, and entity precision and recall scores. Experiments also show that the generated captions are more coherent than that of baselines according to caption entity scores, caption Rouge scores, the two proposed coherence evaluation metrics, and human evaluations.
Current work on image-based story generation suffers from the fact that the existing image sequence collections do not have coherent plots behind them. We improve visual story generation by producing a new image-grounded dataset, Visual Writing Prompts (VWP). VWP contains almost 2K selected sequences of movie shots, each including 5-10 images. The image sequences are aligned with a total of 12K stories which were collected via crowdsourcing given the image sequences and a set of grounded characters from the corresponding image sequence. Our new image sequence collection and filtering process has allowed us to obtain stories that are more coherent and have more narrativity compared to previous work. We also propose a character-based story generation model driven by coherence as a strong baseline. Evaluations show that our generated stories are more coherent, visually grounded, and have more narrativity than stories generated with the current state-of-the-art model.
Decision making theories such as Fuzzy-Trace Theory (FTT) suggest that individuals tend to rely on gist, or bottom-line meaning, in the text when making decisions. In this work, we delineate the process of developing GisPy, an open-source tool in Python for measuring the Gist Inference Score (GIS) in text. Evaluation of GisPy on documents in three benchmarks from the news and scientific text domains demonstrates that scores generated by our tool significantly distinguish low vs. high gist documents. Our tool is publicly available to use at: https://github.com/phosseini/GisPy.
Progress in summarizing long texts is inhibited by the lack of appropriate evaluation frameworks. When a long summary must be produced to appropriately cover the facets of that text, that summary needs to present a coherent narrative to be understandable by a reader, but current automatic and human evaluation methods fail to identify gaps in coherence. In this work, we introduce SNaC, a narrative coherence evaluation framework rooted in fine-grained annotations for long summaries. We develop a taxonomy of coherence errors in generated narrative summaries and collect span-level annotations for 6.6k sentences across 150 book and movie screenplay summaries. Our work provides the first characterization of coherence errors generated by state-of-the-art summarization models and a protocol for eliciting coherence judgments from crowd annotators. Furthermore, we show that the collected annotations allow us to train a strong classifier for automatically localizing coherence errors in generated summaries as well as benchmarking past work in coherence modeling. Finally, our SNaC framework can support future work in long document summarization and coherence evaluation, including improved summarization modeling and post-hoc summary correction.
Automatic evaluation metrics are essential for the rapid development of open-domain dialogue systems as they facilitate hyper-parameter tuning and comparison between models. Although recently proposed trainable conversation-level metrics have shown encouraging results, the quality of the metrics is strongly dependent on the quality of training data. Prior works mainly resort to heuristic text-level manipulations (e.g. utterances shuffling) to bootstrap incoherent conversations (negative examples) from coherent dialogues (positive examples). Such approaches are insufficient to appropriately reflect the incoherence that occurs in interactions between advanced dialogue models and humans. To tackle this problem, we propose DEAM, a Dialogue coherence Evaluation metric that relies on Abstract Meaning Representation (AMR) to apply semantic-level Manipulations for incoherent (negative) data generation. AMRs naturally facilitate the injection of various types of incoherence sources, such as coreference inconsistency, irrelevancy, contradictions, and decrease engagement, at the semantic level, thus resulting in more natural incoherent samples. Our experiments show that DEAM achieves higher correlations with human judgments compared to baseline methods on several dialog datasets by significant margins. We also show that DEAM can distinguish between coherent and incoherent dialogues generated by baseline manipulations, whereas those baseline models cannot detect incoherent examples generated by DEAM. Our results demonstrate the potential of AMR-based semantic manipulations for natural negative example generation.
Given the claims of improved text generation quality across various pre-trained neural models, we consider the coherence evaluation of machine generated text to be one of the principal applications of coherence models that needs to be investigated. Prior work in neural coherence modeling has primarily focused on devising new architectures for solving the permuted document task. We instead use a basic model architecture and show significant improvements over state of the art within the same training regime. We then design a harder self-supervision objective by increasing the ratio of negative samples within a contrastive learning setup, and enhance the model further through automatic hard negative mining coupled with a large global negative queue encoded by a momentum encoder. We show empirically that increasing the density of negative samples improves the basic model, and using a global negative queue further improves and stabilizes the model while training with hard negative samples. We evaluate the coherence model on task-independent test sets that resemble real-world applications and show significant improvements in coherence evaluations of downstream tasks.
Coherence is an important aspect of text quality and is crucial for ensuring its readability. It is essential desirable for outputs from text generation systems like summarization, question answering, machine translation, question generation, table-to-text, etc. An automated coherence scoring model is also helpful in essay scoring or providing writing feedback. A large body of previous work has leveraged entity-based methods, syntactic patterns, discourse relations, and more recently traditional deep learning architectures for text coherence assessment. Previous work suffers from drawbacks like the inability to handle long-range dependencies, out-of-vocabulary words, or model sequence information. We hypothesize that coherence assessment is a cognitively complex task that requires deeper models and can benefit from other related tasks. Accordingly, in this paper, we propose four different Transformer-based architectures for the task: vanilla Transformer, hierarchical Transformer, multi-task learning-based model, and a model with fact-based input representation. Our experiments with popular benchmark datasets across multiple domains on four different coherence assessment tasks demonstrate that our models achieve state-of-the-art results outperforming existing models by a good margin.
Automatic dialogue coherence evaluation has attracted increasing attention and is crucial for developing promising dialogue systems. However, existing metrics have two major limitations: (a) they are mostly trained in a simplified two-level setting (coherent vs. incoherent), while humans give Likert-type multi-level coherence scores, dubbed as "quantifiable"; (b) their predicted coherence scores cannot align with the actual human rating standards due to the absence of human guidance during training. To address these limitations, we propose Quantifiable Dialogue Coherence Evaluation (QuantiDCE), a novel framework aiming to train a quantifiable dialogue coherence metric that can reflect the actual human rating standards. Specifically, QuantiDCE includes two training stages, Multi-Level Ranking (MLR) pre-training and Knowledge Distillation (KD) fine-tuning. During MLR pre-training, a new MLR loss is proposed for enabling the model to learn the coarse judgement of coherence degrees. Then, during KD fine-tuning, the pretrained model is further finetuned to learn the actual human rating standards with only very few human-annotated data. To advocate the generalizability even with limited fine-tuning data, a novel KD regularization is introduced to retain the knowledge learned at the pre-training stage. Experimental results show that the model trained by QuantiDCE presents stronger correlations with human judgements than the other state-of-the-art metrics.
Coherent discourse is distinguished from a mere collection of utterances by the satisfaction of a diverse set of constraints, for example choice of expression, logical relation between denoted events, and implicit compatibility with world-knowledge. Do neural language models encode such constraints? We design an extendable set of test suites addressing different aspects of discourse and dialogue coherence. Unlike most previous coherence evaluation studies, we address specific linguistic devices beyond sentence order perturbations, allowing for a more fine-grained analysis of what constitutes coherence and what neural models trained on a language modelling objective do encode. Extending the targeted evaluation paradigm for neural language models (Marvin and Linzen, 2018) to phenomena beyond syntax, we show that this paradigm is equally suited to evaluate linguistic qualities that contribute to the notion of coherence.
Due to the growing role of the SEO technologies, it is necessary to perform an automated analysis of the article's quality. Such approach helps both to return the most intelligible pages for the user's query and to raise the web sites positions to the top of query results. An automated assessment of a coherence is a part of the complex analysis of the text. In this article, main methods for text coherence measurements for Ukrainian language are analyzed. Expediency of using the semantic similarity graph method in comparison with other methods are explained. It is suggested the improvement of that method by the pre-training of the neural network for vector representations of sentences. Experimental examination of the original method and its modifications is made. Training and examination procedures are made on the corpus of Ukrainian texts, which were previously retrieved from abstracts and full texts of Ukrainian scientific articles. The testing procedure is implemented by performing of two typical tasks for the text coherence assessment: document discrimination task and insertion task. Accordingly to the analysis it is defined the most effective combination of method's modification and its parameter for the measurement of the text coherence.
This paper evaluates the utility of Rhetorical Structure Theory (RST) trees and relations in discourse coherence evaluation. We show that incorporating silver-standard RST features can increase accuracy when classifying coherence. We demonstrate this through our tree-recursive neural model, namely RST-Recursive, which takes advantage of the text's RST features produced by a state of the art RST parser. We evaluate our approach on the Grammarly Corpus for Discourse Coherence (GCDC) and show that when ensembled with the current state of the art, we can achieve the new state of the art accuracy on this benchmark. Furthermore, when deployed alone, RST-Recursive achieves competitive accuracy while having 62% fewer parameters.