In the realm of Natural Language Processing (NLP), common approaches for handling human disagreement consist of aggregating annotators' viewpoints to establish a single ground truth. However, prior studies show that disregarding individual opinions can lead can lead to the side effect of underrepresenting minority perspectives, especially in subjective tasks, where annotators may systematically disagree because of their preferences. Recognizing that labels reflect the diverse backgrounds, life experiences, and values of individuals, this study proposes a new multi-perspective approach using soft labels to encourage the development of the next generation of perspective aware models, more inclusive and pluralistic. We conduct an extensive analysis across diverse subjective text classification tasks, including hate speech, irony, abusive language, and stance detection, to highlight the importance of capturing human disagreements, often overlooked by traditional aggregation methods. Results show that the multi-perspective approach not only better approximates human label distributions, as measured by Jensen-Shannon Divergence (JSD), but also achieves superior classification performance (higher F1 scores), outperforming traditional approaches. However, our approach exhibits lower confidence in tasks like irony and stance detection, likely due to the inherent subjectivity present in the texts. Lastly, leveraging Explainable AI (XAI), we explore model uncertainty and uncover meaningful insights into model predictions.
Social media platforms have experienced a significant rise in toxic content, including abusive language and discriminatory remarks, presenting growing challenges for content moderation. Some users evade censorship by deliberately disguising toxic words through homophonic cloak, which necessitates the task of unveiling cloaked toxicity. Existing methods are mostly designed for English texts, while Chinese cloaked toxicity unveiling has not been solved yet. To tackle the issue, we propose C$^2$TU, a novel training-free and prompt-free method for Chinese cloaked toxic content unveiling. It first employs substring matching to identify candidate toxic words based on Chinese homo-graph and toxic lexicon. Then it filters those candidates that are non-toxic and corrects cloaks to be their corresponding toxicities. Specifically, we develop two model variants for filtering, which are based on BERT and LLMs, respectively. For LLMs, we address the auto-regressive limitation in computing word occurrence probability and utilize the full semantic contexts of a text sequence to reveal cloaked toxic words. Extensive experiments demonstrate that C$^2$TU can achieve superior performance on two Chinese toxic datasets. In particular, our method outperforms the best competitor by up to 71% on the F1 score and 35% on accuracy, respectively.
Content moderation research has recently made significant advances, but still fails to serve the majority of the world's languages due to the lack of resources, leaving millions of vulnerable users to online hostility. This work presents a large-scale human-annotated multi-task benchmark dataset for abusive language detection in Tigrinya social media with joint annotations for three tasks: abusiveness, sentiment, and topic classification. The dataset comprises 13,717 YouTube comments annotated by nine native speakers, collected from 7,373 videos with a total of over 1.2 billion views across 51 channels. We developed an iterative term clustering approach for effective data selection. Recognizing that around 64% of Tigrinya social media content uses Romanized transliterations rather than native Ge'ez script, our dataset accommodates both writing systems to reflect actual language use. We establish strong baselines across the tasks in the benchmark, while leaving significant challenges for future contributions. Our experiments reveal that small, specialized multi-task models outperform the current frontier models in the low-resource setting, achieving up to 86% accuracy (+7 points) in abusiveness detection. We make the resources publicly available to promote research on online safety.
With the growing presence of multilingual users on social media, detecting abusive language in code-mixed text has become increasingly challenging. Code-mixed communication, where users seamlessly switch between English and their native languages, poses difficulties for traditional abuse detection models, as offensive content may be context-dependent or obscured by linguistic blending. While abusive language detection has been extensively explored for high-resource languages like English and Hindi, low-resource languages such as Telugu and Nepali remain underrepresented, leaving gaps in effective moderation. In this study, we introduce a novel, manually annotated dataset of 2 thousand Telugu-English and 5 Nepali-English code-mixed comments, categorized as abusive and non-abusive, collected from various social media platforms. The dataset undergoes rigorous preprocessing before being evaluated across multiple Machine Learning (ML), Deep Learning (DL), and Large Language Models (LLMs). We experimented with models including Logistic Regression, Random Forest, Support Vector Machines (SVM), Neural Networks (NN), LSTM, CNN, and LLMs, optimizing their performance through hyperparameter tuning, and evaluate it using 10-fold cross-validation and statistical significance testing (t-test). Our findings provide key insights into the challenges of detecting abusive language in code-mixed settings and offer a comparative analysis of computational approaches. This study contributes to advancing NLP for low-resource languages by establishing benchmarks for abusive language detection in Telugu-English and Nepali-English code-mixed text. The dataset and insights can aid in the development of more robust moderation strategies for multilingual social media environments.
The increasing misuse of social media has become a concern; however, technological solutions are being developed to moderate its content effectively. This paper focuses on detecting abusive texts targeting women on social media platforms. Abusive speech refers to communication intended to harm or incite hatred against vulnerable individuals or groups. Specifically, this study aims to identify abusive language directed toward women. To achieve this, we utilized logistic regression and BERT as base models to train datasets sourced from DravidianLangTech@2025 for Tamil and Malayalam languages. The models were evaluated on test datasets, resulting in a 0.729 macro F1 score for BERT and 0.6279 for logistic regression in Tamil and Malayalam, respectively.
Detecting abusive language in social media conversations poses significant challenges, as identifying abusiveness often depends on the conversational context, characterized by the content and topology of preceding comments. Traditional Abusive Language Detection (ALD) models often overlook this context, which can lead to unreliable performance metrics. Recent Natural Language Processing (NLP) methods that integrate conversational context often depend on limited and simplified representations, and report inconsistent results. In this paper, we propose a novel approach that utilize graph neural networks (GNNs) to model social media conversations as graphs, where nodes represent comments, and edges capture reply structures. We systematically investigate various graph representations and context windows to identify the optimal configuration for ALD. Our GNN model outperform both context-agnostic baselines and linear context-aware methods, achieving significant improvements in F1 scores. These findings demonstrate the critical role of structured conversational context and establish GNNs as a robust framework for advancing context-aware abusive language detection.
Detecting toxic language including sexism, harassment and abusive behaviour, remains a critical challenge, particularly in its subtle and context-dependent forms. Existing approaches largely focus on isolated message-level classification, overlooking toxicity that emerges across conversational contexts. To promote and enable future research in this direction, we introduce SafeSpeech, a comprehensive platform for toxic content detection and analysis that bridges message-level and conversation-level insights. The platform integrates fine-tuned classifiers and large language models (LLMs) to enable multi-granularity detection, toxic-aware conversation summarization, and persona profiling. SafeSpeech also incorporates explainability mechanisms, such as perplexity gain analysis, to highlight the linguistic elements driving predictions. Evaluations on benchmark datasets, including EDOS, OffensEval, and HatEval, demonstrate the reproduction of state-of-the-art performance across multiple tasks, including fine-grained sexism detection.
Hate speech and abusive language are global phenomena that need socio-cultural background knowledge to be understood, identified, and moderated. However, in many regions of the Global South, there have been several documented occurrences of (1) absence of moderation and (2) censorship due to the reliance on keyword spotting out of context. Further, high-profile individuals have frequently been at the center of the moderation process, while large and targeted hate speech campaigns against minorities have been overlooked. These limitations are mainly due to the lack of high-quality data in the local languages and the failure to include local communities in the collection, annotation, and moderation processes. To address this issue, we present AfriHate: a multilingual collection of hate speech and abusive language datasets in 15 African languages. Each instance in AfriHate is annotated by native speakers familiar with the local culture. We report the challenges related to the construction of the datasets and present various classification baseline results with and without using LLMs. The datasets, individual annotations, and hate speech and offensive language lexicons are available on https://github.com/AfriHate/AfriHate
Automatic detection of hate and abusive language is essential to combat its online spread. Moreover, recognising and explaining hate speech serves to educate people about its negative effects. However, most current detection models operate as black boxes, lacking interpretability and explainability. In this context, Large Language Models (LLMs) have proven effective for hate speech detection and to promote interpretability. Nevertheless, they are computationally costly to run. In this work, we propose distilling big language models by using Chain-of-Thought to extract explanations that support the hate speech classification task. Having small language models for these tasks will contribute to their use in operational settings. In this paper, we demonstrate that distilled models deliver explanations of the same quality as larger models while surpassing them in classification performance. This dual capability, classifying and explaining, advances hate speech detection making it more affordable, understandable and actionable.
Online abusive content detection, particularly in low-resource settings and within the audio modality, remains underexplored. We investigate the potential of pre-trained audio representations for detecting abusive language in low-resource languages, in this case, in Indian languages using Few Shot Learning (FSL). Leveraging powerful representations from models such as Wav2Vec and Whisper, we explore cross-lingual abuse detection using the ADIMA dataset with FSL. Our approach integrates these representations within the Model-Agnostic Meta-Learning (MAML) framework to classify abusive language in 10 languages. We experiment with various shot sizes (50-200) evaluating the impact of limited data on performance. Additionally, a feature visualization study was conducted to better understand model behaviour. This study highlights the generalization ability of pre-trained models in low-resource scenarios and offers valuable insights into detecting abusive language in multilingual contexts.
Hate speech, offensive language, aggression, racism, sexism, and other abusive language are common phenomena in social media. There is a need for Artificial Intelligence(AI)based intervention which can filter hate content at scale. Most existing hate speech detection solutions have utilized the features by treating each post as an isolated input instance for the classification. This paper addresses this issue by introducing a unique model that improves hate speech identification for the English language by utilising intra-user and inter-user-based information. The experiment is conducted over single-task learning (STL) and multi-task learning (MTL) paradigms that use deep neural networks, such as convolutional neural networks (CNN), gated recurrent unit (GRU), bidirectional encoder representations from the transformer (BERT), and A Lite BERT (ALBERT). We use three benchmark datasets and conclude that combining certain user features with textual features gives significant improvements in macro-F1 and weighted-F1.
Over the years, the number of users of social media has increased drastically. People frequently share their thoughts through social platforms, and this leads to an increase in hate content. In this virtual community, individuals share their views, express their feelings, and post photos, videos, blogs, and more. Social networking sites like Facebook and Twitter provide platforms to share vast amounts of content with a single click. However, these platforms do not impose restrictions on the uploaded content, which may include abusive language and explicit images unsuitable for social media. To resolve this issue, a new idea must be implemented to divide the inappropriate content. Numerous studies have been done to automate the process. In this paper, we propose a new Bi-GRU-CNN model to classify whether the text is offensive or not. The combination of the Bi-GRU and CNN models outperforms the existing model.
Social media continues to have an impact on the trajectory of humanity. However, its introduction has also weaponized keyboards, allowing the abusive language normally reserved for in-person bullying to jump onto the screen, i.e., cyberbullying. Cyberbullying poses a significant threat to adolescents globally, affecting the mental health and well-being of many. A group that is particularly at risk is the LGBTQ+ community, as researchers have uncovered a strong correlation between identifying as LGBTQ+ and suffering from greater online harassment. Therefore, it is critical to develop machine learning models that can accurately discern cyberbullying incidents as they happen to LGBTQ+ members. The aim of this study is to compare the efficacy of several transformer models in identifying cyberbullying targeting LGBTQ+ individuals. We seek to determine the relative merits and demerits of these existing methods in addressing complex and subtle kinds of cyberbullying by assessing their effectiveness with real social media data.
Large language models (LLMs) have demonstrated remarkable capabilities in natural language processing tasks. However, their practical application in high-stake domains, such as fraud and abuse detection, remains an area that requires further exploration. The existing applications often narrowly focus on specific tasks like toxicity or hate speech detection. In this paper, we present a comprehensive benchmark suite designed to assess the performance of LLMs in identifying and mitigating fraudulent and abusive language across various real-world scenarios. Our benchmark encompasses a diverse set of tasks, including detecting spam emails, hate speech, misogynistic language, and more. We evaluated several state-of-the-art LLMs, including models from Anthropic, Mistral AI, and the AI21 family, to provide a comprehensive assessment of their capabilities in this critical domain. The results indicate that while LLMs exhibit proficient baseline performance in individual fraud and abuse detection tasks, their performance varies considerably across tasks, particularly struggling with tasks that demand nuanced pragmatic reasoning, such as identifying diverse forms of misogynistic language. These findings have important implications for the responsible development and deployment of LLMs in high-risk applications. Our benchmark suite can serve as a tool for researchers and practitioners to systematically evaluate LLMs for multi-task fraud detection and drive the creation of more robust, trustworthy, and ethically-aligned systems for fraud and abuse detection.
Political debates on social media sometimes flare up. From that moment on, users engage much more with one another; their communication is also more emotional and polarised. While it has been difficult to grasp such moments with computational methods, we suggest that trigger points are a useful concept to understand and ultimately model such behaviour. Established in qualitative focus group interviews to understand political polarisation (Mau, Lux, and Westheuser 2023), trigger points represent moments when individuals feel that their understanding of what is fair, normal, or appropriate in society is questioned. In the original studies, individuals show strong and negative emotional responses when certain triggering words or topics are mentioned. Our paper finds that these trigger points also exist in online debates. We examine online deliberations on Reddit between 2020 and 2022 and collect >100 million comments from subreddits related to a set of words identified as trigger points in UK politics. Analysing the comments, we find that trigger words increase user engagement and animosity, i.e., more negativity, hate speech, and controversial comments. Introducing trigger points to computational studies of online communication, our findings are relevant to researchers interested in affective computing, online deliberation, and how citizens debate politics and society in light of affective polarisation.
Nigerians have a notable online presence and actively discuss political and topical matters. This was particularly evident throughout the 2023 general election, where Twitter was used for campaigning, fact-checking and verification, and even positive and negative discourse. However, little or none has been done in the detection of abusive language and hate speech in Nigeria. In this paper, we curated code-switched Twitter data directed at three musketeers of the governorship election on the most populous and economically vibrant state in Nigeria; Lagos state, with the view to detect offensive speech in political discussions. We developed EkoHate -- an abusive language and hate speech dataset for political discussions between the three candidates and their followers using a binary (normal vs offensive) and fine-grained four-label annotation scheme. We analysed our dataset and provided an empirical evaluation of state-of-the-art methods across both supervised and cross-lingual transfer learning settings. In the supervised setting, our evaluation results in both binary and four-label annotation schemes show that we can achieve 95.1 and 70.3 F1 points respectively. Furthermore, we show that our dataset adequately transfers very well to three publicly available offensive datasets (OLID, HateUS2020, and FountaHate), generalizing to political discussions in other regions like the US.
Online gender-based harassment is a widespread issue limiting the free expression and participation of women and marginalized genders in digital spaces. Detecting such abusive content can enable platforms to curb this menace. We participated in the Gendered Abuse Detection in Indic Languages shared task at ICON2023 that provided datasets of annotated Twitter posts in English, Hindi and Tamil for building classifiers to identify gendered abuse. Our team CNLP-NITS-PP developed an ensemble approach combining CNN and BiLSTM networks that can effectively model semantic and sequential patterns in textual data. The CNN captures localized features indicative of abusive language through its convolution filters applied on embedded input text. To determine context-based offensiveness, the BiLSTM analyzes this sequence for dependencies among words and phrases. Multiple variations were trained using FastText and GloVe word embeddings for each language dataset comprising over 7,600 crowdsourced annotations across labels for explicit abuse, targeted minority attacks and general offences. The validation scores showed strong performance across f1-measures, especially for English 0.84. Our experiments reveal how customizing embeddings and model hyperparameters can improve detection capability. The proposed architecture ranked 1st in the competition, proving its ability to handle real-world noisy text with code-switching. This technique has a promising scope as platforms aim to combat cyber harassment facing Indic language internet users. Our Code is at https://github.com/advaithavetagiri/CNLP-NITS-PP
The detection of abusive language remains a long-standing challenge with the extensive use of social networks. The detection task of abusive language suffers from limited accuracy. We argue that the existing detection methods utilize the fine-tuning technique of the pre-trained language models (PLMs) to handle downstream tasks. Hence, these methods fail to stimulate the general knowledge of the PLMs. To address the problem, we propose a novel Deep Prompt Multi-task Network (DPMN) for abuse language detection. Specifically, DPMN first attempts to design two forms of deep prompt tuning and light prompt tuning for the PLMs. The effects of different prompt lengths, tuning strategies, and prompt initialization methods on detecting abusive language are studied. In addition, we propose a Task Head based on Bi-LSTM and FFN, which can be used as a short text classifier. Eventually, DPMN utilizes multi-task learning to improve detection metrics further. The multi-task network has the function of transferring effective knowledge. The proposed DPMN is evaluated against eight typical methods on three public datasets: OLID, SOLID, and AbuseAnalyzer. The experimental results show that our DPMN outperforms the state-of-the-art methods.
Natural language processing research has begun to embrace the notion of annotator subjectivity, motivated by variations in labelling. This approach understands each annotator's view as valid, which can be highly suitable for tasks that embed subjectivity, e.g., sentiment analysis. However, this construction may be inappropriate for tasks such as hate speech detection, as it affords equal validity to all positions on e.g., sexism or racism. We argue that the conflation of hate and offence can invalidate findings on hate speech, and call for future work to be situated in theory, disentangling hate from its orthogonal concept, offence.
Artificial intelligence (AI) has the potential to transform education with its power of uncovering insights from massive data about student learning patterns. However, ethical and trustworthy concerns of AI have been raised but are unsolved. Prominent ethical issues in high school AI education include data privacy, information leakage, abusive language, and fairness. This paper describes technological components that were built to address ethical and trustworthy concerns in a multi-modal collaborative platform (called ALLURE chatbot) for high school students to collaborate with AI to solve the Rubik's cube. In data privacy, we want to ensure that the informed consent of children, parents, and teachers, is at the center of any data that is managed. Since children are involved, language, whether textual, audio, or visual, is acceptable both from users and AI and the system can steer interaction away from dangerous situations. In information management, we also want to ensure that the system, while learning to improve over time, does not leak information about users from one group to another.