With the growing presence of multilingual users on social media, detecting abusive language in code-mixed text has become increasingly challenging. Code-mixed communication, where users seamlessly switch between English and their native languages, poses difficulties for traditional abuse detection models, as offensive content may be context-dependent or obscured by linguistic blending. While abusive language detection has been extensively explored for high-resource languages like English and Hindi, low-resource languages such as Telugu and Nepali remain underrepresented, leaving gaps in effective moderation. In this study, we introduce a novel, manually annotated dataset of 2 thousand Telugu-English and 5 Nepali-English code-mixed comments, categorized as abusive and non-abusive, collected from various social media platforms. The dataset undergoes rigorous preprocessing before being evaluated across multiple Machine Learning (ML), Deep Learning (DL), and Large Language Models (LLMs). We experimented with models including Logistic Regression, Random Forest, Support Vector Machines (SVM), Neural Networks (NN), LSTM, CNN, and LLMs, optimizing their performance through hyperparameter tuning, and evaluate it using 10-fold cross-validation and statistical significance testing (t-test). Our findings provide key insights into the challenges of detecting abusive language in code-mixed settings and offer a comparative analysis of computational approaches. This study contributes to advancing NLP for low-resource languages by establishing benchmarks for abusive language detection in Telugu-English and Nepali-English code-mixed text. The dataset and insights can aid in the development of more robust moderation strategies for multilingual social media environments.
Detecting phishing, spam, fake accounts, data scraping, and other malicious activity in online social networks (OSNs) is a problem that has been studied for well over a decade, with a number of important results. Nearly all existing works on abuse detection have as their goal producing the best possible binary classifier; i.e., one that labels unseen examples as "benign" or "malicious" with high precision and recall. However, no prior published work considers what comes next: what does the service actually do after it detects abuse? In this paper, we argue that detection as described in previous work is not the goal of those who are fighting OSN abuse. Rather, we believe the goal to be selecting actions (e.g., ban the user, block the request, show a CAPTCHA, or "collect more evidence") that optimize a tradeoff between harm caused by abuse and impact on benign users. With this framing, we see that enlarging the set of possible actions allows us to move the Pareto frontier in a way that is unattainable by simply tuning the threshold of a binary classifier. To demonstrate the potential of our approach, we present Predictive Response Optimization (PRO), a system based on reinforcement learning that utilizes available contextual information to predict future abuse and user-experience metrics conditioned on each possible action, and select actions that optimize a multi-dimensional tradeoff between abuse/harm and impact on user experience. We deployed versions of PRO targeted at stopping automated activity on Instagram and Facebook. In both cases our experiments showed that PRO outperforms a baseline classification system, reducing abuse volume by 59% and 4.5% (respectively) with no negative impact to users. We also present several case studies that demonstrate how PRO can quickly and automatically adapt to changes in business constraints, system behavior, and/or adversarial tactics.
During the COVID-19 pandemic, community tensions intensified, fuelling Hinduphobic sentiments and discrimination against individuals of Hindu descent within India and worldwide. Large language models (LLMs) have become prominent in natural language processing (NLP) tasks and social media analysis, enabling longitudinal studies of platforms like X (formerly Twitter) for specific issues during COVID-19. We present an abuse detection and sentiment analysis framework that offers a longitudinal analysis of Hinduphobia on X (Twitter) during and after the COVID-19 pandemic. This framework assesses the prevalence and intensity of Hinduphobic discourse, capturing elements such as derogatory jokes and racist remarks through sentiment analysis and abuse detection from pre-trained and fine-tuned LLMs. Additionally, we curate and publish a "Hinduphobic COVID-19 X (Twitter) Dataset" of 8,000 tweets annotated for Hinduphobic abuse detection, which is used to fine-tune a BERT model, resulting in the development of the Hinduphobic BERT (HP-BERT) model. We then further fine-tune HP-BERT using the SenWave dataset for multi-label sentiment analysis. Our study encompasses approximately 27.4 million tweets from six countries, including Australia, Brazil, India, Indonesia, Japan, and the United Kingdom. Our findings reveal a strong correlation between spikes in COVID-19 cases and surges in Hinduphobic rhetoric, highlighting how political narratives, misinformation, and targeted jokes contributed to communal polarisation. These insights provide valuable guidance for developing strategies to mitigate communal tensions in future crises, both locally and globally. We advocate implementing automated monitoring and removal of such content on social media to curb divisive discourse.
The success of social media platforms has facilitated the emergence of various forms of online abuse within digital communities. This abuse manifests in multiple ways, including hate speech, cyberbullying, emotional abuse, grooming, and sexting. In this paper, we present a comprehensive analysis of the different forms of abuse prevalent in social media, with a particular focus on how emerging technologies, such as Language Models (LMs) and Large Language Models (LLMs), are reshaping both the detection and generation of abusive content within these networks. We delve into the mechanisms through which social media abuse is perpetuated, exploring the psychological and social impact. Additionally, we examine the dual role of advanced language models-highlighting their potential to enhance automated detection systems for abusive behavior while also acknowledging their capacity to generate harmful content. This paper aims to contribute to the ongoing discourse on online safety and ethics, offering insights into the evolving landscape of cyberabuse and the technological innovations that both mitigate and exacerbate it.
Online abusive content detection, particularly in low-resource settings and within the audio modality, remains underexplored. We investigate the potential of pre-trained audio representations for detecting abusive language in low-resource languages, in this case, in Indian languages using Few Shot Learning (FSL). Leveraging powerful representations from models such as Wav2Vec and Whisper, we explore cross-lingual abuse detection using the ADIMA dataset with FSL. Our approach integrates these representations within the Model-Agnostic Meta-Learning (MAML) framework to classify abusive language in 10 languages. We experiment with various shot sizes (50-200) evaluating the impact of limited data on performance. Additionally, a feature visualization study was conducted to better understand model behaviour. This study highlights the generalization ability of pre-trained models in low-resource scenarios and offers valuable insights into detecting abusive language in multilingual contexts.
Large language models (LLMs) have demonstrated remarkable capabilities in natural language processing tasks. However, their practical application in high-stake domains, such as fraud and abuse detection, remains an area that requires further exploration. The existing applications often narrowly focus on specific tasks like toxicity or hate speech detection. In this paper, we present a comprehensive benchmark suite designed to assess the performance of LLMs in identifying and mitigating fraudulent and abusive language across various real-world scenarios. Our benchmark encompasses a diverse set of tasks, including detecting spam emails, hate speech, misogynistic language, and more. We evaluated several state-of-the-art LLMs, including models from Anthropic, Mistral AI, and the AI21 family, to provide a comprehensive assessment of their capabilities in this critical domain. The results indicate that while LLMs exhibit proficient baseline performance in individual fraud and abuse detection tasks, their performance varies considerably across tasks, particularly struggling with tasks that demand nuanced pragmatic reasoning, such as identifying diverse forms of misogynistic language. These findings have important implications for the responsible development and deployment of LLMs in high-risk applications. Our benchmark suite can serve as a tool for researchers and practitioners to systematically evaluate LLMs for multi-task fraud detection and drive the creation of more robust, trustworthy, and ethically-aligned systems for fraud and abuse detection.
In this study, we investigate representations from paralingual Pre-Trained model (PTM) for Audio Abuse Detection (AAD), which has not been explored for AAD. Our results demonstrate their superiority compared to other PTM representations on the ADIMA benchmark. Furthermore, combining PTM representations enhances AAD performance. Despite these improvements, challenges with cross-lingual generalizability still remain, and certain languages require training in the same language. This demands individual models for different languages, leading to scalability, maintenance, and resource allocation issues and hindering the practical deployment of AAD systems in linguistically diverse real-world environments. To address this, we introduce CoLLAB, a novel framework that doesn't require training and allows seamless merging of models trained in different languages through weight-averaging. This results in a unified model with competitive AAD performance across multiple languages.
Online gender-based harassment is a widespread issue limiting the free expression and participation of women and marginalized genders in digital spaces. Detecting such abusive content can enable platforms to curb this menace. We participated in the Gendered Abuse Detection in Indic Languages shared task at ICON2023 that provided datasets of annotated Twitter posts in English, Hindi and Tamil for building classifiers to identify gendered abuse. Our team CNLP-NITS-PP developed an ensemble approach combining CNN and BiLSTM networks that can effectively model semantic and sequential patterns in textual data. The CNN captures localized features indicative of abusive language through its convolution filters applied on embedded input text. To determine context-based offensiveness, the BiLSTM analyzes this sequence for dependencies among words and phrases. Multiple variations were trained using FastText and GloVe word embeddings for each language dataset comprising over 7,600 crowdsourced annotations across labels for explicit abuse, targeted minority attacks and general offences. The validation scores showed strong performance across f1-measures, especially for English 0.84. Our experiments reveal how customizing embeddings and model hyperparameters can improve detection capability. The proposed architecture ranked 1st in the competition, proving its ability to handle real-world noisy text with code-switching. This technique has a promising scope as platforms aim to combat cyber harassment facing Indic language internet users. Our Code is at https://github.com/advaithavetagiri/CNLP-NITS-PP
This paper reports the findings of the ICON 2023 on Gendered Abuse Detection in Indic Languages. The shared task deals with the detection of gendered abuse in online text. The shared task was conducted as a part of ICON 2023, based on a novel dataset in Hindi, Tamil and the Indian dialect of English. The participants were given three subtasks with the train dataset consisting of approximately 6500 posts sourced from Twitter. For the test set, approximately 1200 posts were provided. The shared task received a total of 9 registrations. The best F-1 scores are 0.616 for subtask 1, 0.572 for subtask 2 and, 0.616 and 0.582 for subtask 3. The paper contains examples of hateful content owing to its topic.
Voucher abuse detection is an important anomaly detection problem in E-commerce. While many GNN-based solutions have emerged, the supervised paradigm depends on a large quantity of labeled data. A popular alternative is to adopt self-supervised pre-training using label-free data, and further fine-tune on a downstream task with limited labels. Nevertheless, the "pre-train, fine-tune" paradigm is often plagued by the objective gap between pre-training and downstream tasks. Hence, we propose VPGNN, a prompt-based fine-tuning framework on GNNs for voucher abuse detection. We design a novel graph prompting function to reformulate the downstream task into a similar template as the pretext task in pre-training, thereby narrowing the objective gap. Extensive experiments on both proprietary and public datasets demonstrate the strength of VPGNN in both few-shot and semi-supervised scenarios. Moreover, an online deployment of VPGNN in a production environment shows a 23.4% improvement over two existing deployed models.
The safety of children in children home has become an increasing social concern, and the purpose of this experiment is to use machine learning applied to detect the scenarios of child abuse to increase the safety of children. This experiment uses machine learning to classify and recognize a child's voice and predict whether the current sound made by the child is crying, screaming or laughing. If a child is found to be crying or screaming, an alert is immediately sent to the relevant personnel so that they can perceive what the child may be experiencing in a surveillance blind spot and respond in a timely manner. Together with a hybrid use of video image classification, the accuracy of child abuse detection can be significantly increased. This greatly reduces the likelihood that a child will receive violent abuse in the nursery and allows personnel to stop an imminent or incipient child abuse incident in time. The datasets collected from this experiment is entirely from sounds recorded on site at the children home, including crying, laughing, screaming sound and background noises. These sound files are transformed into spectrograms using Short-Time Fourier Transform, and then these image data are imported into a CNN neural network for classification, and the final trained model can achieve an accuracy of about 92% for sound detection.
We introduce the Text Classification Attack Benchmark (TCAB), a dataset for analyzing, understanding, detecting, and labeling adversarial attacks against text classifiers. TCAB includes 1.5 million attack instances, generated by twelve adversarial attacks targeting three classifiers trained on six source datasets for sentiment analysis and abuse detection in English. Unlike standard text classification, text attacks must be understood in the context of the target classifier that is being attacked, and thus features of the target classifier are important as well. TCAB includes all attack instances that are successful in flipping the predicted label; a subset of the attacks are also labeled by human annotators to determine how frequently the primary semantics are preserved. The process of generating attacks is automated, so that TCAB can easily be extended to incorporate new text attacks and better classifiers as they are developed. In addition to the primary tasks of detecting and labeling attacks, TCAB can also be used for attack localization, attack target labeling, and attack characterization. TCAB code and dataset are available at https://react-nlp.github.io/tcab/.
Machine generated text is increasingly difficult to distinguish from human authored text. Powerful open-source models are freely available, and user-friendly tools that democratize access to generative models are proliferating. ChatGPT, which was released shortly after the first edition of this survey, epitomizes these trends. The great potential of state-of-the-art natural language generation (NLG) systems is tempered by the multitude of avenues for abuse. Detection of machine generated text is a key countermeasure for reducing abuse of NLG models, with significant technical challenges and numerous open problems. We provide a survey that includes both 1) an extensive analysis of threat models posed by contemporary NLG systems, and 2) the most complete review of machine generated text detection methods to date. This survey places machine generated text within its cybersecurity and social context, and provides strong guidance for future work addressing the most critical threat models, and ensuring detection systems themselves demonstrate trustworthiness through fairness, robustness, and accountability.
To proactively offer social media users a safe online experience, there is a need for systems that can detect harmful posts and promptly alert platform moderators. In order to guarantee the enforcement of a consistent policy, moderators are provided with detailed guidelines. In contrast, most state-of-the-art models learn what abuse is from labelled examples and as a result base their predictions on spurious cues, such as the presence of group identifiers, which can be unreliable. In this work we introduce the concept of policy-aware abuse detection, abandoning the unrealistic expectation that systems can reliably learn which phenomena constitute abuse from inspecting the data alone. We propose a machine-friendly representation of the policy that moderators wish to enforce, by breaking it down into a collection of intents and slots. We collect and annotate a dataset of 3,535 English posts with such slots, and show how architectures for intent classification and slot filling can be used for abuse detection, while providing a rationale for model decisions.
Many safety-critical applications of machine learning, such as fraud or abuse detection, use data in tabular domains. Adversarial examples can be particularly damaging for these applications. Yet, existing works on adversarial robustness primarily focus on machine-learning models in image and text domains. We argue that, due to the differences between tabular data and images or text, existing threat models are not suitable for tabular domains. These models do not capture that the costs of an attack could be more significant than imperceptibility, or that the adversary could assign different values to the utility obtained from deploying different adversarial examples. We demonstrate that, due to these differences, the attack and defense methods used for images and text cannot be directly applied to tabular settings. We address these issues by proposing new cost and utility-aware threat models that are tailored to the adversarial capabilities and constraints of attackers targeting tabular domains. We introduce a framework that enables us to design attack and defense mechanisms that result in models protected against cost and utility-aware adversaries, for example, adversaries constrained by a certain financial budget. We show that our approach is effective on three datasets corresponding to applications for which adversarial examples can have economic and social implications.
While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated with moderation, but the majority of automated approaches strictly based on message content are highly vulnerable to intentional obfuscation. In this paper, we discuss methods for extracting conversational networks based on raw multi-participant chat logs, and we study the contribution of graph features to a classification system that aims to determine if a given message is abusive. The conversational graph-based system yields unexpectedly high performance , with results comparable to those previously obtained with a content-based approach.
Uses of pejorative expressions can be benign or actively empowering. When models for abuse detection misclassify these expressions as derogatory, they inadvertently censor productive conversations held by marginalized groups. One way to engage with non-dominant perspectives is to add context around conversations. Previous research has leveraged user- and thread-level features, but it often neglects the spaces within which productive conversations take place. Our paper highlights how community context can improve classification outcomes in abusive language detection. We make two main contributions to this end. First, we demonstrate that online communities cluster by the nature of their support towards victims of abuse. Second, we establish how community context improves accuracy and reduces the false positive rates of state-of-the-art abusive language classifiers. These findings suggest a promising direction for context-aware models in abusive language research.
The presence of abusive content on social media platforms is undesirable as it severely impedes healthy and safe social media interactions. While automatic abuse detection has been widely explored in textual domain, audio abuse detection still remains unexplored. In this paper, we attempt abuse detection in conversational audio from a multimodal perspective in a multilingual social media setting. Our key hypothesis is that along with the modelling of audio, incorporating discriminative information from other modalities can be highly beneficial for this task. Our proposed method, MADA, explicitly focuses on two modalities other than the audio itself, namely, the underlying emotions expressed in the abusive audio and the semantic information encapsulated in the corresponding textual form. Observations prove that MADA demonstrates gains over audio-only approaches on the ADIMA dataset. We test the proposed approach on 10 different languages and observe consistent gains in the range 0.6%-5.2% by leveraging multiple modalities. We also perform extensive ablation experiments for studying the contributions of every modality and observe the best results while leveraging all the modalities together. Additionally, we perform experiments to empirically confirm that there is a strong correlation between underlying emotions and abusive behaviour.
Robustness of machine learning models on ever-changing real-world data is critical, especially for applications affecting human well-being such as content moderation. New kinds of abusive language continually emerge in online discussions in response to current events (e.g., COVID-19), and the deployed abuse detection systems should be updated regularly to remain accurate. In this paper, we show that general abusive language classifiers tend to be fairly reliable in detecting out-of-domain explicitly abusive utterances but fail to detect new types of more subtle, implicit abuse. Next, we propose an interpretability technique, based on the Testing Concept Activation Vector (TCAV) method from computer vision, to quantify the sensitivity of a trained model to the human-defined concepts of explicit and implicit abusive language, and use that to explain the generalizability of the model on new data, in this case, COVID-related anti-Asian hate speech. Extending this technique, we introduce a novel metric, Degree of Explicitness, for a single instance and show that the new metric is beneficial in suggesting out-of-domain unlabeled examples to effectively enrich the training data with informative, implicitly abusive texts.
Connecting to social media networks becomes a daily task for the majority of people around the world, and the amount of shared information is growing exponentially. Thus, controlling the way in which people communicate is necessary, in order to protect them from disorientation, conflicts, aggressions, etc. In this paper, we conduct a statistical study on the cyber-bullying and the abusive content in social media (i.e. Facebook), where we try to spot the online behaviour of the abusers in the Algerian community. More specifically, we have involved 200 Facebook users from different regions among 600 to carry out this study. The aim of this investigation is to aid automatic systems of abuse detection to take decision by incorporating the online activity. Abuse detection systems require a large amount of data to perform better on such kind of texts (i.e. unstructured and informal texts), and this is due to the lack of standard orthography, where there are various Algerian dialects and languages spoken.