Abstractive dialogue summarization is the task of distilling conversations into informative and concise summaries. Although reviews have been conducted on this topic, there is a lack of comprehensive work detailing the challenges of dialogue summarization, unifying the differing understanding of the task, and aligning proposed techniques, datasets, and evaluation metrics with the challenges. This article summarizes the research on Transformer-based abstractive summarization for English dialogues by systematically reviewing 1262 unique research papers published between 2019 and 2024, relying on the Semantic Scholar and DBLP databases. We cover the main challenges present in dialog summarization (i.e., language, structure, comprehension, speaker, salience, and factuality) and link them to corresponding techniques such as graph-based approaches, additional training tasks, and planning strategies, which typically overly rely on BART-based encoder-decoder models. We find that while some challenges, like language, have seen considerable progress, mainly due to training methods, others, such as comprehension, factuality, and salience, remain difficult and hold significant research opportunities. We investigate how these approaches are typically assessed, covering the datasets for the subdomains of dialogue (e.g., meeting, medical), the established automatic metrics and human evaluation approaches for assessing scores and annotator agreement. We observe that only a few datasets span across all subdomains. The ROUGE metric is the most used, while human evaluation is frequently reported without sufficient detail on inner-annotator agreement and annotation guidelines. Additionally, we discuss the possible implications of the recently explored large language models and conclude that despite a potential shift in relevance and difficulty, our described challenge taxonomy remains relevant.
Abstractive dialogue summarization has long been viewed as an important standalone task in natural language processing, but no previous work has explored the possibility of whether abstractive dialogue summarization can also be used as a means to boost an NLP system's performance on other important dialogue comprehension tasks. In this paper, we propose a novel type of dialogue summarization task - STRUctured DiaLoguE Summarization - that can help pre-trained language models to better understand dialogues and improve their performance on important dialogue comprehension tasks. We further collect human annotations of STRUDEL summaries over 400 dialogues and introduce a new STRUDEL dialogue comprehension modeling framework that integrates STRUDEL into a graph-neural-network-based dialogue reasoning module over transformer encoder language models to improve their dialogue comprehension abilities. In our empirical experiments on two important downstream dialogue comprehension tasks - dialogue question answering and dialogue response prediction - we show that our STRUDEL dialogue comprehension model can significantly improve the dialogue comprehension performance of transformer encoder language models.
Abstractive dialogue summarization has received increasing attention recently. Despite the fact that most of the current dialogue summarization systems are trained to maximize the likelihood of human-written summaries and have achieved significant results, there is still a huge gap in generating high-quality summaries as determined by humans, such as coherence and faithfulness, partly due to the misalignment in maximizing a single human-written summary. To this end, we propose to incorporate different levels of human feedback into the training process. This will enable us to guide the models to capture the behaviors humans care about for summaries. Specifically, we ask humans to highlight the salient information to be included in summaries to provide the local feedback , and to make overall comparisons among summaries in terms of coherence, accuracy, coverage, concise and overall quality, as the global feedback. We then combine both local and global feedback to fine-tune the dialog summarization policy with Reinforcement Learning. Experiments conducted on multiple datasets demonstrate the effectiveness and generalization of our methods over the state-of-the-art supervised baselines, especially in terms of human judgments.
Abstractive dialogue summarization is to generate a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted great attention in recent years based on the massive emergence of social communication platforms and an urgent requirement for efficient dialogue information understanding and digestion. Different from news or articles in traditional document summarization, dialogues bring unique characteristics and additional challenges, including different language styles and formats, scattered information, flexible discourse structures and unclear topic boundaries. This survey provides a comprehensive investigation on existing work for abstractive dialogue summarization from scenarios, approaches to evaluations. It categorizes the task into two broad categories according to the type of input dialogues, i.e., open-domain and task-oriented, and presents a taxonomy of existing techniques in three directions, namely, injecting dialogue features, designing auxiliary training tasks and using additional data.A list of datasets under different scenarios and widely-accepted evaluation metrics are summarized for completeness. After that, the trends of scenarios and techniques are summarized, together with deep insights on correlations between extensively exploited features and different scenarios. Based on these analyses, we recommend future directions including more controlled and complicated scenarios, technical innovations and comparisons, publicly available datasets in special domains, etc.
In this paper, we propose to leverage the unique characteristics of dialogues sharing commonsense knowledge across participants, to resolve the difficulties in summarizing them. We present SICK, a framework that uses commonsense inferences as additional context. Compared to previous work that solely relies on the input dialogue, SICK uses an external knowledge model to generate a rich set of commonsense inferences and selects the most probable one with a similarity-based selection method. Built upon SICK, SICK++ utilizes commonsense as supervision, where the task of generating commonsense inferences is added upon summarizing the dialogue in a multi-task learning setting. Experimental results show that with injected commonsense knowledge, our framework generates more informative and consistent summaries than existing methods.
Contextualized word embeddings can lead to state-of-the-art performances in natural language understanding. Recently, a pre-trained deep contextualized text encoder such as BERT has shown its potential in improving natural language tasks including abstractive summarization. Existing approaches in dialogue summarization focus on incorporating a large language model into summarization task trained on large-scale corpora consisting of news articles rather than dialogues of multiple speakers. In this paper, we introduce self-supervised methods to compensate shortcomings to train a dialogue summarization model. Our principle is to detect incoherent information flows using pretext dialogue text to enhance BERT's ability to contextualize the dialogue text representations. We build and fine-tune an abstractive dialogue summarization model on a shared encoder-decoder architecture using the enhanced BERT. We empirically evaluate our abstractive dialogue summarizer with the SAMSum corpus, a recently introduced dataset with abstractive dialogue summaries. All of our methods have contributed improvements to abstractive summary measured in ROUGE scores. Through an extensive ablation study, we also present a sensitivity analysis to critical model hyperparameters, probabilities of switching utterances and masking interlocutors.
A system that could reliably identify and sum up the most important points of a conversation would be valuable in a wide variety of real-world contexts, from business meetings to medical consultations to customer service calls. Recent advances in deep learning, and especially the invention of encoder-decoder architectures, has significantly improved language generation systems, opening the door to improved forms of abstractive summarization, a form of summarization particularly well-suited for multi-party conversation. In this paper, we provide an overview of the challenges raised by the task of abstractive meeting summarization and of the data sets, models and evaluation metrics that have been used to tackle the problems.
Pre-trained language models have established the state-of-the-art on various natural language processing tasks, including dialogue summarization, which allows the reader to quickly access key information from long conversations in meetings, interviews or phone calls. However, such dialogues are still difficult to handle with current models because the spontaneity of the language involves expressions that are rarely present in the corpora used for pre-training the language models. Moreover, the vast majority of the work accomplished in this field has been focused on English. In this work, we present a study on the summarization of spontaneous oral dialogues in French using several language specific pre-trained models: BARThez, and BelGPT-2, as well as multilingual pre-trained models: mBART, mBARThez, and mT5. Experiments were performed on the DECODA (Call Center) dialogue corpus whose task is to generate abstractive synopses from call center conversations between a caller and one or several agents depending on the situation. Results show that the BARThez models offer the best performance far above the previous state-of-the-art on DECODA. We further discuss the limits of such pre-trained models and the challenges that must be addressed for summarizing spontaneous dialogues.
We advance the state-of-the-art in unsupervised abstractive dialogue summarization by utilizing multi-sentence compression graphs. Starting from well-founded assumptions about word graphs, we present simple but reliable path-reranking and topic segmentation schemes. Robustness of our method is demonstrated on datasets across multiple domains, including meetings, interviews, movie scripts, and day-to-day conversations. We also identify possible avenues to augment our heuristic-based system with deep learning. We open-source our code, to provide a strong, reproducible baseline for future research into unsupervised dialogue summarization.
We propose the shared task of cross-lingual conversation summarization, \emph{ConvSumX Challenge}, opening new avenues for researchers to investigate solutions that integrate conversation summarization and machine translation. This task can be particularly useful due to the emergence of online meetings and conferences. We construct a new benchmark, covering 2 real-world scenarios and 3 language directions, including a low-resource language. We hope that \emph{ConvSumX} can motivate researches to go beyond English and break the barrier for non-English speakers to benefit from recent advances of conversation summarization.
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once. Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.
Factual inconsistencies in generated summaries severely limit the practical applications of abstractive dialogue summarization. Although significant progress has been achieved by using pre-trained models, substantial amounts of hallucinated content are found during the human evaluation. Pre-trained models are most commonly fine-tuned with cross-entropy loss for text summarization, which may not be an optimal strategy. In this work, we provide a typology of factual errors with annotation data to highlight the types of errors and move away from a binary understanding of factuality. We further propose a training strategy that improves the factual consistency and overall quality of summaries via a novel contrastive fine-tuning, called ConFiT. Based on our linguistically-informed typology of errors, we design different modular objectives that each target a specific type. Specifically, we utilize hard negative samples with errors to reduce the generation of factual inconsistency. In order to capture the key information between speakers, we also design a dialogue-specific loss. Using human evaluation and automatic faithfulness metrics, we show that our model significantly reduces all kinds of factual errors on the dialogue summarization, SAMSum corpus. Moreover, our model could be generalized to the meeting summarization, AMI corpus, and it produces significantly higher scores than most of the baselines on both datasets regarding word-overlap metrics.
Abstractive dialogue summarization is a challenging task for several reasons. First, most of the important pieces of information in a conversation are scattered across utterances through multi-party interactions with different textual styles. Second, dialogues are often informal structures, wherein different individuals express personal perspectives, unlike text summarization, tasks that usually target formal documents such as news articles. To address these issues, we focused on the association between utterances from individual speakers and unique syntactic structures. Speakers have unique textual styles that can contain linguistic information, such as voiceprint. Therefore, we constructed a syntax-aware model by leveraging linguistic information (i.e., POS tagging), which alleviates the above issues by inherently distinguishing sentences uttered from individual speakers. We employed multi-task learning of both syntax-aware information and dialogue summarization. To the best of our knowledge, our approach is the first method to apply multi-task learning to the dialogue summarization task. Experiments on a SAMSum corpus (a large-scale dialogue summarization corpus) demonstrated that our method improved upon the vanilla model. We further analyze the costs and benefits of our approach relative to baseline models.
Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon progression and the key information for a certain topic is often scattered across multiple utterances of different speakers, which poses challenges to abstractly summarize dialogues. To capture the various topic information of a conversation and outline salient facts for the captured topics, this work proposes two topic-aware contrastive learning objectives, namely coherence detection and sub-summary generation objectives, which are expected to implicitly model the topic change and handle information scattering challenges for the dialogue summarization task. The proposed contrastive objectives are framed as auxiliary tasks for the primary dialogue summarization task, united via an alternative parameter updating strategy. Extensive experiments on benchmark datasets demonstrate that the proposed simple method significantly outperforms strong baselines and achieves new state-of-the-art performance. The code and trained models are publicly available via \href{https://github.com/Junpliu/ConDigSum}{https://github.com/Junpliu/ConDigSum}.
Summarizing conversations via neural approaches has been gaining research traction lately, yet it is still challenging to obtain practical solutions. Examples of such challenges include unstructured information exchange in dialogues, informal interactions between speakers, and dynamic role changes of speakers as the dialogue evolves. Many of such challenges result in complex coreference links. Therefore, in this work, we investigate different approaches to explicitly incorporate coreference information in neural abstractive dialogue summarization models to tackle the aforementioned challenges. Experimental results show that the proposed approaches achieve state-of-the-art performance, implying it is useful to utilize coreference information in dialogue summarization. Evaluation results on factual correctness suggest such coreference-aware models are better at tracing the information flow among interlocutors and associating accurate status/actions with the corresponding interlocutors and person mentions.
In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary summary sketch serving as the basis for the final summary. This summary sketch provides a weakly supervised signal in the form of pseudo-labeled interrogative pronoun categories and key phrases extracted using a constituency parser. 2) A simple strategy to control the granularity of the final summary, in that our model can automatically determine or control the number of generated summary sentences for a given dialogue by predicting and highlighting different text spans from the source text. Our model achieves state-of-the-art performance on the largest dialogue summarization corpus SAMSum, with as high as 50.79 in ROUGE-L score. In addition, we conduct a case study and show competitive human evaluation results and controllability to human-annotated summaries.
Proposal of large-scale datasets has facilitated research on deep neural models for news summarization. Deep learning can also be potentially useful for spoken dialogue summarization, which can benefit a range of real-life scenarios including customer service management and medication tracking. To this end, we propose DialogSum, a large-scale labeled dialogue summarization dataset. We conduct empirical analysis on DialogSum using state-of-the-art neural summarizers. Experimental results show unique challenges in dialogue summarization, such as spoken terms, special discourse structures, coreferences and ellipsis, pragmatics and social common sense, which require specific representation learning technologies to better deal with.
Abstractive dialogue summarization is the task of capturing the highlights of a dialogue and rewriting them into a concise version. In this paper, we present a novel multi-speaker dialogue summarizer to demonstrate how large-scale commonsense knowledge can facilitate dialogue understanding and summary generation. In detail, we consider utterance and commonsense knowledge as two different types of data and design a Dialogue Heterogeneous Graph Network (D-HGN) for modeling both information. Meanwhile, we also add speakers as heterogeneous nodes to facilitate information flow. Experimental results on the SAMSum dataset show that our model can outperform various methods. We also conduct zero-shot setting experiments on the Argumentative Dialogue Summary Corpus, the results show that our model can better generalized to the new domain.
Text summarization is one of the most challenging and interesting problems in NLP. Although much attention has been paid to summarizing structured text like news reports or encyclopedia articles, summarizing conversations---an essential part of human-human/machine interaction where most important pieces of information are scattered across various utterances of different speakers---remains relatively under-investigated. This work proposes a multi-view sequence-to-sequence model by first extracting conversational structures of unstructured daily chats from different views to represent conversations and then utilizing a multi-view decoder to incorporate different views to generate dialogue summaries. Experiments on a large-scale dialogue summarization corpus demonstrated that our methods significantly outperformed previous state-of-the-art models via both automatic evaluations and human judgment. We also discussed specific challenges that current approaches faced with this task. We have publicly released our code at https://github.com/GT-SALT/Multi-View-Seq2Seq.
High-quality dialogue-summary paired data is expensive to produce and domain-sensitive, making abstractive dialogue summarization a challenging task. In this work, we propose the first unsupervised abstractive dialogue summarization model for tete-a-tetes (SuTaT). Unlike standard text summarization, a dialogue summarization method should consider the multi-speaker scenario where the speakers have different roles, goals, and language styles. In a tete-a-tete, such as a customer-agent conversation, SuTaT aims to summarize for each speaker by modeling the customer utterances and the agent utterances separately while retaining their correlations. SuTaT consists of a conditional generative module and two unsupervised summarization modules. The conditional generative module contains two encoders and two decoders in a variational autoencoder framework where the dependencies between two latent spaces are captured. With the same encoders and decoders, two unsupervised summarization modules equipped with sentence-level self-attention mechanisms generate summaries without using any annotations. Experimental results show that SuTaT is superior on unsupervised dialogue summarization for both automatic and human evaluations, and is capable of dialogue classification and single-turn conversation generation.