Current researches on spoken language understanding (SLU) heavily are limited to a simple setting: the plain text-based SLU that takes the user utterance as input and generates its corresponding semantic frames (e.g., intent and slots). Unfortunately, such a simple setting may fail to work in complex real-world scenarios when an utterance is semantically ambiguous, which cannot be achieved by the text-based SLU models. In this paper, we first introduce a new and important task, Profile-based Spoken Language Understanding (ProSLU), which requires the model that not only relies on the plain text but also the supporting profile information to predict the correct intents and slots. To this end, we further introduce a large-scale human-annotated Chinese dataset with over 5K utterances and their corresponding supporting profile information (Knowledge Graph (KG), User Profile (UP), Context Awareness (CA)). In addition, we evaluate several state-of-the-art baseline models and explore a multi-level knowledge adapter to effectively incorporate profile information. Experimental results reveal that all existing text-based SLU models fail to work when the utterances are semantically ambiguous and our proposed framework can effectively fuse the supporting information for sentence-level intent detection and token-level slot filling. Finally, we summarize key challenges and provide new points for future directions, which hopes to facilitate the research.
Intent Detection is one of the core tasks of dialog systems. Few-shot Intent Detection is challenging due to limited number of annotated utterances for novel classes. Generalized Few-shot intent detection is more realistic but challenging setup which aims to discriminate the joint label space of both novel intents which have few examples each and existing intents consisting of enough labeled data. Large label spaces and fewer number of shots increase the complexity of the task. In this work, we employ a simple and effective method based on Natural Language Inference that leverages the semantics in the class-label names to learn and predict the novel classes. Our method achieves state-of-the-art results on 1-shot and 5-shot intent detection task with gains ranging from 2-8\% points in F1 score on four benchmark datasets. Our method also outperforms existing approaches on a more practical setting of generalized few-shot intent detection with gains up to 20% F1 score. We show that the suggested approach performs well across single and multi domain datasets with the number of class labels from as few as 7 to as high as 150.
Intention recognition is an important step to facilitate collaboration among multiple agents. Existing work mainly focuses on intention recognition in a single-agent setting and uses a descriptive model, e.g. Bayesian networks, in the recognition process. In this article, we develop a new approach of identifying intentions for multiple agents through a clustering algorithm. We first define an intention model for multiple agents of interest. We use a prescriptive approach to model agents' behaviours where their intentions are hidden in the implementation of their plans. We introduce landmarks into the behavioural model therefore enhancing informative features to identify common intentions for multiple agents. Subsequently, we further refine the model by focusing only action sequences in their plan and provide a light model for identifying and comparing their intentions. The new models provide a simple approach of grouping agents' common intentions upon partial plans observed in agents' interactions. Then, we transform the intention recognition into an un-supervised learning problem and adapt a clustering algorithm to group intentions of multiple agents through comparing their behavioural models. We conduct the clustering process by measuring similarity of probability distributions over potential landmarks in intention models so as to discover agents' common intentions. Finally, we examine the new intention recognition approaches in two problem domains. We demonstrate importance of recognising common intentions of multiple agents in achieving their goals and provide experimental results to show performance of the new approaches.
Slot-filling and intent detection are the backbone of conversational agents such as voice assistants, and are active areas of research. Even though state-of-the-art techniques on publicly available benchmarks show impressive performance, their ability to generalize to realistic scenarios is yet to be demonstrated. In this work, we present NATURE, a set of simple spoken-language oriented transformations, applied to the evaluation set of datasets, to introduce human spoken language variations while preserving the semantics of an utterance. We apply NATURE to common slot-filling and intent detection benchmarks and demonstrate that simple perturbations from the standard evaluation set by NATURE can deteriorate model performance significantly. Through our experiments we demonstrate that when NATURE operators are applied to evaluation set of popular benchmarks the model accuracy can drop by up to 40%.
Starting from the design philosophy of "user-centered design", this paper analyzes the human factors characteristics of intelligent human-computer interaction (iHCI) and proposes a concept of "user-oriented iHCI". The paper further proposes a new human factors framework for iHCI based on the theories of joint cognitive systems, situation awareness, and intelligent agents. With the help of the concept and framework, the paper analyzes the human factors issues in the ecosystem of autonomous vehicle co-driving and proposes an initial human factors solution. Finally, the paper analyzes the two important research areas in iHCI (i.e., user intention recognition, human-computer collaboration) and points out the key human factors questions for future research.
Intent detection is a crucial task in any Natural Language Understanding (NLU) system and forms the foundation of a task-oriented dialogue system. To build high-quality real-world conversational solutions for edge devices, there is a need for deploying intent detection model on device. This necessitates a light-weight, fast, and accurate model that can perform efficiently in a resource-constrained environment. To this end, we propose LIDSNet, a novel lightweight on-device intent detection model, which accurately predicts the message intent by utilizing a Deep Siamese Network for learning better sentence representations. We use character-level features to enrich the sentence-level representations and empirically demonstrate the advantage of transfer learning by utilizing pre-trained embeddings. Furthermore, to investigate the efficacy of the modules in our architecture, we conduct an ablation study and arrive at our optimal model. Experimental results prove that LIDSNet achieves state-of-the-art competitive accuracy of 98.00% and 95.97% on SNIPS and ATIS public datasets respectively, with under 0.59M parameters. We further benchmark LIDSNet against fine-tuned BERTs and show that our model is at least 41x lighter and 30x faster during inference than MobileBERT on Samsung Galaxy S20 device, justifying its efficiency on resource-constrained edge devices.
TEXTOIR is the first integrated and visualized platform for text open intent recognition. It is composed of two main modules: open intent detection and open intent discovery. Each module integrates most of the state-of-the-art algorithms and benchmark intent datasets. It also contains an overall framework connecting the two modules in a pipeline scheme. In addition, this platform has visualized tools for data and model management, training, evaluation and analysis of the performance from different aspects. TEXTOIR provides useful toolkits and convenient visualized interfaces for each sub-module (Toolkit code: https://github.com/thuiar/TEXTOIR), and designs a framework to implement a complete process to both identify known intents and discover open intents (Demo code: https://github.com/thuiar/TEXTOIR-DEMO).
Transformer-based language models (LMs) pretrained on large text collections are proven to store a wealth of semantic knowledge. However, 1) they are not effective as sentence encoders when used off-the-shelf, and 2) thus typically lag behind conversationally pretrained (e.g., via response selection) encoders on conversational tasks such as intent detection (ID). In this work, we propose ConvFiT, a simple and efficient two-stage procedure which turns any pretrained LM into a universal conversational encoder (after Stage 1 ConvFiT-ing) and task-specialised sentence encoder (after Stage 2). We demonstrate that 1) full-blown conversational pretraining is not required, and that LMs can be quickly transformed into effective conversational encoders with much smaller amounts of unannotated data; 2) pretrained LMs can be fine-tuned into task-specialised sentence encoders, optimised for the fine-grained semantics of a particular task. Consequently, such specialised sentence encoders allow for treating ID as a simple semantic similarity task based on interpretable nearest neighbours retrieval. We validate the robustness and versatility of the ConvFiT framework with such similarity-based inference on the standard ID evaluation sets: ConvFiT-ed LMs achieve state-of-the-art ID performance across the board, with particular gains in the most challenging, few-shot setups.
Intent detection (ID) and Slot filling (SF) are two major tasks in spoken language understanding (SLU). Recently, attention mechanism has been shown to be effective in jointly optimizing these two tasks in an interactive manner. However, latest attention-based works concentrated only on the first-order attention design, while ignoring the exploration of higher-order attention mechanisms. In this paper, we propose a BiLinear attention block, which leverages bilinear pooling to simultaneously exploit both the contextual and channel-wise bilinear attention distributions to capture the second-order interactions between the input intent or slot features. Higher and even infinity order interactions are built by stacking numerous blocks and assigning Exponential Linear Unit (ELU) to blocks. Before the decoding stage, we introduce the Dynamic Feature Fusion Layer to implicitly fuse intent and slot information in a more effective way. Technically, instead of simply concatenating intent and slot features, we first compute two correlation matrices to weight on two features. Furthermore, we present Higher-order Attention Network for the SLU tasks. Experiments on two benchmark datasets show that our approach yields improvements compared with the state-of-the-art approach. We also provide discussion to demonstrate the effectiveness of the proposed approach.
In this work, we focus on a more challenging few-shot intent detection scenario where many intents are fine-grained and semantically similar. We present a simple yet effective few-shot intent detection schema via contrastive pre-training and fine-tuning. Specifically, we first conduct self-supervised contrastive pre-training on collected intent datasets, which implicitly learns to discriminate semantically similar utterances without using any labels. We then perform few-shot intent detection together with supervised contrastive learning, which explicitly pulls utterances from the same intent closer and pushes utterances across different intents farther. Experimental results show that our proposed method achieves state-of-the-art performance on three challenging intent detection datasets under 5-shot and 10-shot settings.
This paper investigates the effectiveness of pre-training for few-shot intent classification. While existing paradigms commonly further pre-train language models such as BERT on a vast amount of unlabeled corpus, we find it highly effective and efficient to simply fine-tune BERT with a small set of labeled utterances from public datasets. Specifically, fine-tuning BERT with roughly 1,000 labeled data yields a pre-trained model -- IntentBERT, which can easily surpass the performance of existing pre-trained models for few-shot intent classification on novel domains with very different semantics. The high effectiveness of IntentBERT confirms the feasibility and practicality of few-shot intent detection, and its high generalization ability across different domains suggests that intent classification tasks may share a similar underlying structure, which can be efficiently learned from a small set of labeled data. The source code can be found at https://github.com/hdzhang-code/IntentBERT.
Intent detection of spoken queries is a challenging task due to their noisy structure and short length. To provide additional information regarding the query and enhance the performance of intent detection, we propose a method for semantic expansion of spoken queries, called ConQX, which utilizes the text generation ability of an auto-regressive language model, GPT-2. To avoid off-topic text generation, we condition the input query to a structured context with prompt mining. We then apply zero-shot, one-shot, and few-shot learning. We lastly use the expanded queries to fine-tune BERT and RoBERTa for intent detection. The experimental results show that the performance of intent detection can be improved by our semantic expansion method.
Spoken Language Understanding (SLU), including intent detection and slot filling, is a core component in human-computer interaction. The natural attributes of the relationship among the two subtasks make higher requirements on fine-grained feature interaction, i.e., the token-level intent features and slot features. Previous works mainly focus on jointly modeling the relationship between the two subtasks with attention-based models, while ignoring the exploration of attention order. In this paper, we propose to replace the conventional attention with our proposed Bilinear attention block and show that the introduced Higher-order Attention Network (HAN) brings improvement for the SLU task. Importantly, we conduct wide analysis to explore the effectiveness brought from the higher-order attention.
Utterance-level intent detection and token-level slot filling are two key tasks for natural language understanding (NLU) in task-oriented systems. Most existing approaches assume that only a single intent exists in an utterance. However, there are often multiple intents within an utterance in real-life scenarios. In this paper, we propose a multi-intent NLU framework, called SLIM, to jointly learn multi-intent detection and slot filling based on BERT. To fully exploit the existing annotation data and capture the interactions between slots and intents, SLIM introduces an explicit slot-intent classifier to learn the many-to-one mapping between slots and intents. Empirical results on three public multi-intent datasets demonstrate (1) the superior performance of SLIM compared to the current state-of-the-art for NLU with multiple intents and (2) the benefits obtained from the slot-intent classifier.
Pre-trained language models have achieved noticeable performance on the intent detection task. However, due to assigning an identical weight to each sample, they suffer from the overfitting of simple samples and the failure to learn complex samples well. To handle this problem, we propose a density-based dynamic curriculum learning model. Our model defines the sample's difficulty level according to their eigenvectors' density. In this way, we exploit the overall distribution of all samples' eigenvectors simultaneously. Then we apply a dynamic curriculum learning strategy, which pays distinct attention to samples of various difficulty levels and alters the proportion of samples during the training process. Through the above operation, simple samples are well-trained, and complex samples are enhanced. Experiments on three open datasets verify that the proposed density-based algorithm can distinguish simple and complex samples significantly. Besides, our model obtains obvious improvement over the strong baselines.
Intent detection and slot filling are two main tasks in natural language understanding (NLU) for identifying users' needs from their utterances. These two tasks are highly related and often trained jointly. However, most previous works assume that each utterance only corresponds to one intent, ignoring the fact that a user utterance in many cases could include multiple intents. In this paper, we propose a novel Self-Distillation Joint NLU model (SDJN) for multi-intent NLU. First, we formulate multiple intent detection as a weakly supervised problem and approach with multiple instance learning (MIL). Then, we design an auxiliary loop via self-distillation with three orderly arranged decoders: Initial Slot Decoder, MIL Intent Decoder, and Final Slot Decoder. The output of each decoder will serve as auxiliary information for the next decoder. With the auxiliary knowledge provided by the MIL Intent Decoder, we set Final Slot Decoder as the teacher model that imparts knowledge back to Initial Slot Decoder to complete the loop. The auxiliary loop enables intents and slots to guide mutually in-depth and further boost the overall NLU performance. Experimental results on two public multi-intent datasets indicate that our model achieves strong performance compared to others.
Conventional Intent Detection (ID) models are usually trained offline, which relies on a fixed dataset and a predefined set of intent classes. However, in real-world applications, online systems usually involve continually emerging new user intents, which pose a great challenge to the offline training paradigm. Recently, lifelong learning has received increasing attention and is considered to be the most promising solution to this challenge. In this paper, we propose Lifelong Intent Detection (LID), which continually trains an ID model on new data to learn newly emerging intents while avoiding catastrophically forgetting old data. Nevertheless, we find that existing lifelong learning methods usually suffer from a serious imbalance between old and new data in the LID task. Therefore, we propose a novel lifelong learning method, Multi-Strategy Rebalancing (MSR), which consists of cosine normalization, hierarchical knowledge distillation, and inter-class margin loss to alleviate the multiple negative effects of the imbalance problem. Experimental results demonstrate the effectiveness of our method, which significantly outperforms previous state-of-the-art lifelong learning methods on the ATIS, SNIPS, HWU64, and CLINC150 benchmarks.
With the rapid increase in digital technologies, most fields of study include recognition of human activity and intention recognition, which are essential in smart environments. In this study, we equipped the activity recognition system with the ability to recognize intentions by affecting the pace of movement of individuals in the representation of images. Using this technology in various environments such as elevators and automatic doors will lead to identifying those who intend to pass the automatic door from those who are passing by. This system, if applied in elevators and automatic doors, will save energy and increase efficiency. For this study, data preparation is applied to combine the spatial and temporal features with the help of digital image processing principles. Nevertheless, unlike previous studies, only one AlexNet neural network is used instead of two-stream convolutional neural networks. Our embedded system was implemented with an accuracy of 98.78% on our intention recognition dataset. We also examined our data representation approach on other datasets, including HMDB-51, KTH, and Weizmann, and obtained accuracy of 78.48%, 97.95%, and 100%, respectively. The image recognition and neural network models were simulated and implemented using Xilinx simulators for the Xilinx ZCU102 board. The operating frequency of this embedded system is 333 MHz, and it works in real-time with 120 frames per second (fps).
Unknown intent detection aims to identify the out-of-distribution (OOD) utterance whose intent has never appeared in the training set. In this paper, we propose using energy scores for this task as the energy score is theoretically aligned with the density of the input and can be derived from any classifier. However, high-quality OOD utterances are required during the training stage in order to shape the energy gap between OOD and in-distribution (IND), and these utterances are difficult to collect in practice. To tackle this problem, we propose a data manipulation framework to Generate high-quality OOD utterances with importance weighTs (GOT). Experimental results show that the energy-based detector fine-tuned by GOT can achieve state-of-the-art results on two benchmark datasets.
Spoken Language Understanding (SLU) is composed of two subtasks: intent detection (ID) and slot filling (SF). There are two lines of research on SLU. One jointly tackles these two subtasks to improve their prediction accuracy, and the other focuses on the domain-adaptation ability of one of the subtasks. In this paper, we attempt to bridge these two lines of research and propose a joint and domain adaptive approach to SLU. We formulate SLU as a constrained generation task and utilize a dynamic vocabulary based on domain-specific ontology. We conduct experiments on the ASMixed and MTOD datasets and achieve competitive performance with previous state-of-the-art joint models. Besides, results show that our joint model can be effectively adapted to a new domain.