We present the MASSIVE dataset--Multilingual Amazon Slu resource package (SLURP) for Slot-filling, Intent classification, and Virtual assistant Evaluation. MASSIVE contains 1M realistic, parallel, labeled virtual assistant utterances spanning 51 languages, 18 domains, 60 intents, and 55 slots. MASSIVE was created by tasking professional translators to localize the English-only SLURP dataset into 50 typologically diverse languages from 29 genera. We also present modeling results on XLM-R and mT5, including exact match accuracy, intent classification accuracy, and slot-filling F1 score. We have released our dataset, modeling code, and models publicly.
Open intent classification is a practical yet challenging task in dialogue systems. Its objective is to accurately classify samples of known intents while at the same time detecting those of open (unknown) intents. Existing methods usually use outlier detection algorithms combined with K-class classifier to detect open intents, where K represents the class number of known intents. Different from them, in this paper, we consider another way without using outlier detection algorithms. Specifically, we directly train a (K+1)-class classifier for open intent classification, where the (K+1)-th class represents open intents. To address the challenge that training a (K+1)-class classifier with training samples of only K classes, we propose a deep model based on Soft Labeling and Manifold Mixup (SLMM). In our method, soft labeling is used to reshape the label distribution of the known intent samples, aiming at reducing model's overconfident on known intents. Manifold mixup is used to generate pseudo samples for open intents, aiming at well optimizing the decision boundary of open intents. Experiments on four benchmark datasets demonstrate that our method outperforms previous methods and achieves state-of-the-art performance. All the code and data of this work can be obtained at https://github.com/zifengcheng/SLMM.
Dialog systems must be capable of incorporating new skills via updates over time in order to reflect new use cases or deployment scenarios. Similarly, developers of such ML-driven systems need to be able to add new training data to an already-existing dataset to support these new skills. In intent classification systems, problems can arise if training data for a new skill's intent overlaps semantically with an already-existing intent. We call such cases collisions. This paper introduces the task of intent collision detection between multiple datasets for the purposes of growing a system's skillset. We introduce several methods for detecting collisions, and evaluate our methods on real datasets that exhibit collisions. To highlight the need for intent collision detection, we show that model performance suffers if new data is added in such a way that does not arbitrate colliding intents. Finally, we use collision detection to construct and benchmark a new dataset, Redwood, which is composed of 451 ntent categories from 13 original intent classification datasets, making it the largest publicly available intent classification benchmark.
A Virtual Patient (VP) is a powerful tool for training medical students to take patient histories, where responding to a diverse set of spoken questions is essential to simulate natural conversations with a student. The performance of such a Spoken Language Understanding system (SLU) can be adversely affected by both the presence of Automatic Speech Recognition (ASR) errors in the test data and a high degree of class imbalance in the SLU training data. While these two issues have been addressed separately in prior work, we develop a novel two-step training methodology that tackles both these issues effectively in a single dialog agent. As it is difficult to collect spoken data from users without a functioning SLU system, our method does not rely on spoken data for training, rather we use an ASR error predictor to "speechify" the text data. Our method shows significant improvements over strong baselines on the VP intent classification task at various word error rate settings.
In spoken language understanding (SLU), what the user says is converted to his/her intent. Recent work on end-to-end SLU has shown that accuracy can be improved via pre-training approaches. We revisit ideas presented by Lugosch et al. using speech pre-training and three-module modeling; however, to ease construction of the end-to-end SLU model, we use as our phoneme module an open-source acoustic-phonetic model from a DNN-HMM hybrid automatic speech recognition (ASR) system instead of training one from scratch. Hence we fine-tune on speech only for the word module, and we apply multi-target learning (MTL) on the word and intent modules to jointly optimize SLU performance. MTL yields a relative reduction of 40% in intent-classification error rates (from 1.0% to 0.6%). Note that our three-module model is a streaming method. The final outcome of the proposed three-module modeling approach yields an intent accuracy of 99.4% on FluentSpeech, an intent error rate reduction of 50% compared to that of Lugosch et al. Although we focus on real-time streaming methods, we also list non-streaming methods for comparison.
Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.
Data augmentation is a widely employed technique to alleviate the problem of data scarcity. In this work, we propose a prompting-based approach to generate labelled training data for intent classification with off-the-shelf language models (LMs) such as GPT-3. An advantage of this method is that no task-specific LM-fine-tuning for data generation is required; hence the method requires no hyper-parameter tuning and is applicable even when the available training data is very scarce. We evaluate the proposed method in a few-shot setting on four diverse intent classification tasks. We find that GPT-generated data significantly boosts the performance of intent classifiers when intents in consideration are sufficiently distinct from each other. In tasks with semantically close intents, we observe that the generated data is less helpful. Our analysis shows that this is because GPT often generates utterances that belong to a closely-related intent instead of the desired one. We present preliminary evidence that a prompting-based GPT classifier could be helpful in filtering the generated data to enhance its quality.
Self-supervised speech representation learning has shown promising results in various speech processing tasks. However, the pre-trained models, e.g., HuBERT, are storage-intensive Transformers, limiting their scope of applications under low-resource settings. To this end, we propose LightHuBERT, a once-for-all Transformer compression framework, to find the desired architectures automatically by pruning structured parameters. More precisely, we create a Transformer-based supernet that is nested with thousands of weight-sharing subnets and design a two-stage distillation strategy to leverage the contextualized latent representations from HuBERT. Experiments on automatic speech recognition (ASR) and the SUPERB benchmark show the proposed LightHuBERT enables over $10^9$ architectures concerning the embedding dimension, attention dimension, head number, feed-forward network ratio, and network depth. LightHuBERT outperforms the original HuBERT on ASR and five SUPERB tasks with the HuBERT size, achieves comparable performance to the teacher model in most tasks with a reduction of 29% parameters, and obtains a $3.5\times$ compression ratio in three SUPERB tasks, e.g., automatic speaker verification, keyword spotting, and intent classification, with a slight accuracy loss. The code and pre-trained models are available at https://github.com/mechanicalsea/lighthubert.
Privacy and security are major concerns when communicating speech signals to cloud services such as automatic speech recognition (ASR) and speech emotion recognition (SER). Existing solutions for speech anonymization mainly focus on voice conversion or voice modification to convert a raw utterance into another one with similar content but different, or no, identity-related information. However, an alternative approach to share speech data under the form of privacy-preserving representation has been largely under-explored. In this paper, we propose a speech anonymization framework that achieves privacy via noise perturbation to a selected subset of the high-utility representations extracted using a pre-trained speech encoder. The subset is chosen with a Transformer-based privacy-risk saliency estimator. We validate our framework on four tasks, namely, Automatic Speaker Verification (ASV), ASR, SER and Intent Classification (IC) for privacy and utility assessment. Experimental results show that our approach is able to achieve a competitive, or even better, utility compared to the speech anonymization baselines from the VoicePrivacy2022 Challenges, providing the same level of privacy. Moreover, the easily-controlled amount of perturbation allows our framework to have a flexible range of privacy-utility trade-offs without re-training any component.
In many real-world settings, machine learning models need to identify user inputs that are out-of-domain (OOD) so as to avoid performing wrong actions. This work focuses on a challenging case of OOD detection, where no labels for in-domain data are accessible (e.g., no intent labels for the intent classification task). To this end, we first evaluate different language model based approaches that predict likelihood for a sequence of tokens. Furthermore, we propose a novel representation learning based method by combining unsupervised clustering and contrastive learning so that better data representations for OOD detection can be learned. Through extensive experiments, we demonstrate that this method can significantly outperform likelihood-based methods and can be even competitive to the state-of-the-art supervised approaches with label information.
The rapid development of quantum computing has demonstrated many unique characteristics of quantum advantages, such as richer feature representation and more secured protection on model parameters. This work proposes a vertical federated learning architecture based on variational quantum circuits to demonstrate the competitive performance of a quantum-enhanced pre-trained BERT model for text classification. In particular, our proposed hybrid classical-quantum model consists of a novel random quantum temporal convolution (QTC) learning framework replacing some layers in the BERT-based decoder. Our experiments on intent classification show that our proposed BERT-QTC model attains competitive experimental results in the Snips and ATIS spoken language datasets. Particularly, the BERT-QTC boosts the performance of the existing quantum circuit-based language model in two text classification datasets by 1.57% and 1.52% relative improvements. Furthermore, BERT-QTC can be feasibly deployed on both existing commercial-accessible quantum computation hardware and CPU-based interface for ensuring data isolation.
Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks proceeded independently. However, more recently joint models for intent classification and slot filling have achieved state-of-the-art performance, and have proved that there exists a strong relationship between the two tasks. In this paper, we propose a bi-directional joint model for intent classification and slot filling, which includes a multi-stage hierarchical process via BERT and bi-directional joint natural language understanding mechanisms, including intent2slot and slot2intent, to obtain mutual performance enhancement between intent classification and slot filling. The evaluations show that our model achieves state-of-the-art results on intent classification accuracy, slot filling F1, and significantly improves sentence-level semantic frame accuracy when applied to publicly available benchmark datasets, ATIS (88.6%) and SNIPS (92.8%).
Intent classifiers are vital to the successful operation of virtual agent systems. This is especially so in voice activated systems where the data can be noisy with many ambiguous directions for user intents. Before operation begins, these classifiers are generally lacking in real-world training data. Active learning is a common approach used to help label large amounts of collected user input. However, this approach requires many hours of manual labeling work. We present the Nearest Neighbors Scores Improvement (NNSI) algorithm for automatic data selection and labeling. The NNSI reduces the need for manual labeling by automatically selecting highly-ambiguous samples and labeling them with high accuracy. This is done by integrating the classifier's output from a semantically similar group of text samples. The labeled samples can then be added to the training set to improve the accuracy of the classifier. We demonstrated the use of NNSI on two large-scale, real-life voice conversation systems. Evaluation of our results showed that our method was able to select and label useful samples with high accuracy. Adding these new samples to the training data significantly improved the classifiers and reduced error rates by up to 10%.
Large pre-trained language models based on transformer architecture have drastically changed the natural language processing (NLP) landscape. However, deploying those models for on-device applications in constrained devices such as smart watches is completely impractical due to their size and inference cost. As an alternative to transformer-based architectures, recent work on efficient NLP has shown that weight-efficient models can attain competitive performance for simple tasks, such as slot filling and intent classification, with model sizes in the order of the megabyte. This work introduces the pNLP-Mixer architecture, an embedding-free MLP-Mixer model for on-device NLP that achieves high weight-efficiency thanks to a novel projection layer. We evaluate a pNLP-Mixer model of only one megabyte in size on two multi-lingual semantic parsing datasets, MTOP and multiATIS. Our quantized model achieves 99.4% and 97.8% the performance of mBERT on MTOP and multi-ATIS, while using 170x fewer parameters. Our model consistently beats the state-of-the-art of tiny models (pQRNN), which is twice as large, by a margin up to 7.8% on MTOP.
We present mSLAM, a multilingual Speech and LAnguage Model that learns cross-lingual cross-modal representations of speech and text by pre-training jointly on large amounts of unlabeled speech and text in multiple languages. mSLAM combines w2v-BERT pre-training on speech with SpanBERT pre-training on character-level text, along with Connectionist Temporal Classification (CTC) losses on paired speech and transcript data, to learn a single model capable of learning from and representing both speech and text signals in a shared representation space. We evaluate mSLAM on several downstream speech understanding tasks and find that joint pre-training with text improves quality on speech translation, speech intent classification and speech language-ID while being competitive on multilingual ASR, when compared against speech-only pre-training. Our speech translation model demonstrates zero-shot text translation without seeing any text translation data, providing evidence for cross-modal alignment of representations. mSLAM also benefits from multi-modal fine-tuning, further improving the quality of speech translation by directly leveraging text translation data during the fine-tuning process. Our empirical analysis highlights several opportunities and challenges arising from large-scale multimodal pre-training, suggesting directions for future research.
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though chatbots perform well in task-oriented activities, in most cases they fail to understand personalized opinions, statements or even queries which later impact the organization for poor service management. Lack of understanding capabilities in bots disinterest humans to continue conversations with them. Usually, chatbots give absurd responses when they are unable to interpret a user's text accurately. Extracting the client reviews from conversations by using chatbots, organizations can reduce the major gap of understanding between the users and the chatbot and improve their quality of products and services.Thus, in our research we incorporated all the key elements that are necessary for a chatbot to analyse and understand an input text precisely and accurately. We performed sentiment analysis, emotion detection, intent classification and named-entity recognition using deep learning to develop chatbots with humanistic understanding and intelligence. The efficiency of our approach can be demonstrated accordingly by the detailed analysis.
Data sparsity problem is a key challenge of Natural Language Understanding (NLU), especially for a new target domain. By training an NLU model in source domains and applying the model to an arbitrary target domain directly (even without fine-tuning), few-shot NLU becomes crucial to mitigate the data scarcity issue. In this paper, we propose to improve prototypical networks with vector projection distance and abstract triangular Conditional Random Field (CRF) for the few-shot NLU. The vector projection distance exploits projections of contextual word embeddings on label vectors as word-label similarities, which is equivalent to a normalized linear model. The abstract triangular CRF learns domain-agnostic label transitions for joint intent classification and slot filling tasks. Extensive experiments demonstrate that our proposed methods can significantly surpass strong baselines. Specifically, our approach can achieve a new state-of-the-art on two few-shot NLU benchmarks (Few-Joint and SNIPS) in Chinese and English without fine-tuning on target domains.
Speech self-supervised models such as wav2vec 2.0 and HuBERT are making revolutionary progress in Automatic Speech Recognition (ASR). However, they have not been totally proven to produce better performance on tasks other than ASR. In this work, we explored partial fine-tuning and entire fine-tuning on wav2vec 2.0 and HuBERT pre-trained models for three non-ASR speech tasks: Speech Emotion Recognition, Speaker Verification and Spoken Language Understanding. With simple proposed downstream frameworks, the best scores reached 79.58% weighted accuracy on speaker-dependent setting and 73.01% weighted accuracy on speaker-independent setting for Speech Emotion Recognition on IEMOCAP, 2.36% equal error rate for Speaker Verification on VoxCeleb1, 89.38% accuracy for Intent Classification and 78.92% F1 for Slot Filling on SLURP, showing the strength of fine-tuned wav2vec 2.0 and HuBERT on learning prosodic, voice-print and semantic representations.
Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights are as follows. (i) The model extracts intent and slot representations via bidirectional interactions, and extends prototypical network to achieve explicit-joint learning, which guarantees that IC and SF tasks can mutually reinforce each other. (ii) The model integrates with supervised contrastive learning, which ensures that samples from same class are pulled together and samples from different classes are pushed apart. In addition, the model follows a not common but practical way to construct the episode, which gets rid of the traditional setting with fixed way and shot, and allows for unbalanced datasets. Extensive experiments on three public datasets show that our model can achieve promising performance.
Building Spoken Language Understanding (SLU) systems that do not rely on language specific Automatic Speech Recognition (ASR) is an important yet less explored problem in language processing. In this paper, we present a comparative study aimed at employing a pre-trained acoustic model to perform SLU in low resource scenarios. Specifically, we use three different embeddings extracted using Allosaurus, a pre-trained universal phone decoder: (1) Phone (2) Panphone, and (3) Allo embeddings. These embeddings are then used in identifying the spoken intent. We perform experiments across three different languages: English, Sinhala, and Tamil each with different data sizes to simulate high, medium, and low resource scenarios. Our system improves on the state-of-the-art (SOTA) intent classification accuracy by approximately 2.11% for Sinhala and 7.00% for Tamil and achieves competitive results on English. Furthermore, we present a quantitative analysis of how the performance scales with the number of training examples used per intent.