Intent detection with semantically similar fine-grained intents is a challenging task. To address it, we reformulate intent detection as a question-answering retrieval task by treating utterances and intent names as questions and answers. To that end, we utilize a question-answering retrieval architecture and adopt a two stages training schema with batch contrastive loss. In the pre-training stage, we improve query representations through self-supervised training. Then, in the fine-tuning stage, we increase contextualized token-level similarity scores between queries and answers from the same intent. Our results on three few-shot intent detection benchmarks achieve state-of-the-art performance.
Natural Language Understanding (NLU) is important in today's technology as it enables machines to comprehend and process human language, leading to improved human-computer interactions and advancements in fields such as virtual assistants, chatbots, and language-based AI systems. This paper highlights the significance of advancing the field of NLU for low-resource languages. With intent detection and slot filling being crucial tasks in NLU, the widely used datasets ATIS and SNIPS have been utilized in the past. However, these datasets only cater to the English language and do not support other languages. In this work, we aim to address this gap by creating a Persian benchmark for joint intent detection and slot filling based on the ATIS dataset. To evaluate the effectiveness of our benchmark, we employ state-of-the-art methods for intent detection and slot filling.
This work focuses on in-context data augmentation for intent detection. Having found that augmentation via in-context prompting of large pre-trained language models (PLMs) alone does not improve performance, we introduce a novel approach based on PLMs and pointwise V-information (PVI), a metric that can measure the usefulness of a datapoint for training a model. Our method first fine-tunes a PLM on a small seed of training data and then synthesizes new datapoints - utterances that correspond to given intents. It then employs intent-aware filtering, based on PVI, to remove datapoints that are not helpful to the downstream intent classifier. Our method is thus able to leverage the expressive power of large language models to produce diverse training data. Empirical results demonstrate that our method can produce synthetic training data that achieve state-of-the-art performance on three challenging intent detection datasets under few-shot settings (1.28% absolute improvement in 5-shot and 1.18% absolute in 10-shot, on average) and perform on par with the state-of-the-art in full-shot settings (within 0.01% absolute, on average).
Intention prediction has become a relevant field of research in Human-Machine and Human-Robot Interaction. Indeed, any artificial system (co)-operating with and along humans, designed to assist and coordinate its actions with a human partner, would benefit from first inferring the human's current intention. To spare the user the cognitive burden of explicitly uttering their goals, this inference relies mostly on behavioral cues deemed indicative of the current action. It has been long known that eye movements are highly anticipatory of the single steps unfolding during a task, hence they can serve as a very early and reliable behavioural cue for intention recognition. This review aims to draw a line between insights in the psychological literature on visuomotor control and relevant applications of gaze-based intention recognition in technical domains, with a focus on teleoperated and assistive robotic systems. Starting from the cognitive principles underlying the relationship between intentions, eye movements, and action, the use of eye tracking and gaze-based models for intent recognition in Human-Robot Interaction is considered, with prevalent methodologies and their diverse applications. Finally, special consideration is given to relevant human factors issues and current limitations to be factored in when designing such systems.
Business-specific Frequently Asked Questions (FAQ) retrieval in task-oriented dialog systems poses unique challenges vis-\`a-vis community based FAQs. Each FAQ question represents an intent which is usually an umbrella term for many related user queries. We evaluate performance for such Business FAQs both with standard FAQ retrieval techniques using query-Question (q-Q) similarity and few-shot intent detection techniques. Implementing a real world solution for FAQ retrieval in order to support multiple tenants (FAQ sets) entails optimizing speed, accuracy and cost. We propose a novel approach to scale multi-tenant FAQ applications in real-world context by contrastive fine-tuning of the last layer in sentence Bi-Encoders along with tenant-specific weight switching.
Multilingual spoken language understanding (SLU) consists of two sub-tasks, namely intent detection and slot filling. To improve the performance of these two sub-tasks, we propose to use consistency regularization based on a hybrid data augmentation strategy. The consistency regularization enforces the predicted distributions for an example and its semantically equivalent augmentation to be consistent. We conduct experiments on the MASSIVE dataset under both full-dataset and zero-shot settings. Experimental results demonstrate that our proposed method improves the performance on both intent detection and slot filling tasks. Our system\footnote{The code will be available at \url{https://github.com/bozheng-hit/MMNLU-22-HIT-SCIR}.} ranked 1st in the MMNLU-22 competition under the full-dataset setting.
Task-oriented dialog(TOD) aims to assist users in achieving specific goals through multi-turn conversation. Recently, good results have been obtained based on large pre-trained models. However, the labeled-data scarcity hinders the efficient development of TOD systems at scale. In this work, we constructed a weakly supervised dataset based on a teacher/student paradigm that leverages a large collection of unlabelled dialogues. Furthermore, we built a modular dialogue system and integrated coarse-to-fine grained classification for user intent detection. Experiments show that our method can reach the dialog goal with a higher success rate and generate more coherent responses.
When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a sensible answer or perform a useful action for the human. Meaning is represented at the sentence level, identification of which is known as intent detection, and at the word level, a labelling task called slot filling. This dual-level joint task requires innovative thinking about natural language and deep learning network design, and as a result, many approaches and models have been proposed and applied. This tutorial will discuss how the joint task is set up and introduce Spoken Language Understanding/Natural Language Understanding (SLU/NLU) with Deep Learning techniques. We will cover the datasets, experiments and metrics used in the field. We will describe how the machine uses the latest NLP and Deep Learning techniques to address the joint task, including recurrent and attention-based Transformer networks and pre-trained models (e.g. BERT). We will then look in detail at a network that allows the two levels of the task, intent classification and slot filling, to interact to boost performance explicitly. We will do a code demonstration of a Python notebook for this model and attendees will have an opportunity to watch coding demo tasks on this joint NLU to further their understanding.
Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond this. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English only NLU++ dataset to include manual translations into a range of high, medium, and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (BANKING and HOTELS). Because of its multi-intent property, MULTI3NLU++ represents complex and natural user goals, and therefore allows us to measure the realistic performance of TOD systems in a varied set of the world's languages. We use MULTI3NLU++ to benchmark state-of-the-art multilingual models for the NLU tasks of intent detection and slot labelling for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting, offering ample room for future experimentation in multi-domain multilingual TOD setups.
In this paper, we perform an exhaustive evaluation of different representations to address the intent classification problem in a Spoken Language Understanding (SLU) setup. We benchmark three types of systems to perform the SLU intent detection task: 1) text-based, 2) lattice-based, and a novel 3) multimodal approach. Our work provides a comprehensive analysis of what could be the achievable performance of different state-of-the-art SLU systems under different circumstances, e.g., automatically- vs. manually-generated transcripts. We evaluate the systems on the publicly available SLURP spoken language resource corpus. Our results indicate that using richer forms of Automatic Speech Recognition (ASR) outputs, namely word-consensus-networks, allows the SLU system to improve in comparison to the 1-best setup (5.5% relative improvement). However, crossmodal approaches, i.e., learning from acoustic and text embeddings, obtains performance similar to the oracle setup, a relative improvement of 17.8% over the 1-best configuration, being a recommended alternative to overcome the limitations of working with automatically generated transcripts.
Many NLP tasks can be regarded as a selection problem from a set of options, such as classification tasks, multi-choice question answering, etc. Textual entailment (TE) has been shown as the state-of-the-art (SOTA) approach to dealing with those selection problems. TE treats input texts as premises (P), options as hypotheses (H), then handles the selection problem by modeling (P, H) pairwise. Two limitations: first, the pairwise modeling is unaware of other options, which is less intuitive since humans often determine the best options by comparing competing candidates; second, the inference process of pairwise TE is time-consuming, especially when the option space is large. To deal with the two issues, this work first proposes a contextualized TE model (Context-TE) by appending other k options as the context of the current (P, H) modeling. Context-TE is able to learn more reliable decision for the H since it considers various context. Second, we speed up Context-TE by coming up with Parallel-TE, which learns the decisions of multiple options simultaneously. Parallel-TE significantly improves the inference speed while keeping comparable performance with Context-TE. Our methods are evaluated on three tasks (ultra-fine entity typing, intent detection and multi-choice QA) that are typical selection problems with different sizes of options. Experiments show our models set new SOTA performance; particularly, Parallel-TE is faster than the pairwise TE by k times in inference. Our code is publicly available at https://github.com/jiangshdd/LearningToSelect.
Multi-Intent Spoken Language Understanding (SLU), a novel and more complex scenario of SLU, is attracting increasing attention. Unlike traditional SLU, each intent in this scenario has its specific scope. Semantic information outside the scope even hinders the prediction, which tremendously increases the difficulty of intent detection. More seriously, guiding slot filling with these inaccurate intent labels suffers error propagation problems, resulting in unsatisfied overall performance. To solve these challenges, in this paper, we propose a novel Scope-Sensitive Result Attention Network (SSRAN) based on Transformer, which contains a Scope Recognizer (SR) and a Result Attention Network (RAN). Scope Recognizer assignments scope information to each token, reducing the distraction of out-of-scope tokens. Result Attention Network effectively utilizes the bidirectional interaction between results of slot filling and intent detection, mitigating the error propagation problem. Experiments on two public datasets indicate that our model significantly improves SLU performance (5.4\% and 2.1\% on Overall accuracy) over the state-of-the-art baseline.
In recent years, research in software security has concentrated on identifying vulnerabilities in smart contracts to prevent significant losses of crypto assets on blockchains. Despite early successes in this area, detecting developers' intents in smart contracts has become a more pressing issue, as malicious intents have caused substantial financial losses. Unfortunately, existing research lacks effective methods for detecting development intents in smart contracts. To address this gap, we propose \textsc{SmartIntentNN} (Smart Contract Intent Neural Network), a deep learning model designed to automatically detect development intents in smart contracts. \textsc{SmartIntentNN} leverages a pre-trained sentence encoder to generate contextual representations of smart contracts, employs a K-means clustering model to identify and highlight prominent intent features, and utilizes a bidirectional LSTM-based deep neural network for multi-label classification. We trained and evaluated \textsc{SmartIntentNN} on a dataset containing over 40,000 real-world smart contracts, employing self-comparison baselines in our experimental setup. The results show that \textsc{SmartIntentNN} achieves an F1-score of 0.8633 in identifying intents across 10 distinct categories, outperforming all baselines and addressing the gap in smart contract detection by incorporating intent analysis.
Out-of-Domain (OOD) intent detection is important for practical dialog systems. To alleviate the issue of lacking OOD training samples, some works propose synthesizing pseudo OOD samples and directly assigning one-hot OOD labels to these pseudo samples. However, these one-hot labels introduce noises to the training process because some hard pseudo OOD samples may coincide with In-Domain (IND) intents. In this paper, we propose an adaptive soft pseudo labeling (ASoul) method that can estimate soft labels for pseudo OOD samples when training OOD detectors. Semantic connections between pseudo OOD samples and IND intents are captured using an embedding graph. A co-training framework is further introduced to produce resulting soft labels following the smoothness assumption, i.e., close samples are likely to have similar labels. Extensive experiments on three benchmark datasets show that ASoul consistently improves the OOD detection performance and outperforms various competitive baselines.
Multi-intent detection and slot filling joint models are gaining increasing traction since they are closer to complicated real-world scenarios. However, existing approaches (1) focus on identifying implicit correlations between utterances and one-hot encoded labels in both tasks while ignoring explicit label characteristics; (2) directly incorporate multi-intent information for each token, which could lead to incorrect slot prediction due to the introduction of irrelevant intent. In this paper, we propose a framework termed DGIF, which first leverages the semantic information of labels to give the model additional signals and enriched priors. Then, a multi-grain interactive graph is constructed to model correlations between intents and slots. Specifically, we propose a novel approach to construct the interactive graph based on the injection of label semantics, which can automatically update the graph to better alleviate error propagation. Experimental results show that our framework significantly outperforms existing approaches, obtaining a relative improvement of 13.7% over the previous best model on the MixATIS dataset in overall accuracy.
While interacting with chatbots, users may elicit multiple intents in a single dialogue utterance. Instead of training a dedicated multi-intent detection model, we propose DialogUSR, a dialogue utterance splitting and reformulation task that first splits multi-intent user query into several single-intent sub-queries and then recovers all the coreferred and omitted information in the sub-queries. DialogUSR can serve as a plug-in and domain-agnostic module that empowers the multi-intent detection for the deployed chatbots with minimal efforts. We collect a high-quality naturally occurring dataset that covers 23 domains with a multi-step crowd-souring procedure. To benchmark the proposed dataset, we propose multiple action-based generative models that involve end-to-end and two-stage training, and conduct in-depth analyses on the pros and cons of the proposed baselines.
Recent graph-based models for joint multiple intent detection and slot filling have obtained promising results through modeling the guidance from the prediction of intents to the decoding of slot filling. However, existing methods (1) only model the \textit{unidirectional guidance} from intent to slot; (2) adopt \textit{homogeneous graphs} to model the interactions between the slot semantics nodes and intent label nodes, which limit the performance. In this paper, we propose a novel model termed Co-guiding Net, which implements a two-stage framework achieving the \textit{mutual guidances} between the two tasks. In the first stage, the initial estimated labels of both tasks are produced, and then they are leveraged in the second stage to model the mutual guidances. Specifically, we propose two \textit{heterogeneous graph attention networks} working on the proposed two \textit{heterogeneous semantics-label graphs}, which effectively represent the relations among the semantics nodes and label nodes. Experiment results show that our model outperforms existing models by a large margin, obtaining a relative improvement of 19.3\% over the previous best model on MixATIS dataset in overall accuracy.
Recent joint multiple intent detection and slot filling models employ label embeddings to achieve the semantics-label interactions. However, they treat all labels and label embeddings as uncorrelated individuals, ignoring the dependencies among them. Besides, they conduct the decoding for the two tasks independently, without leveraging the correlations between them. Therefore, in this paper, we first construct a Heterogeneous Label Graph (HLG) containing two kinds of topologies: (1) statistical dependencies based on labels' co-occurrence patterns and hierarchies in slot labels; (2) rich relations among the label nodes. Then we propose a novel model termed ReLa-Net. It can capture beneficial correlations among the labels from HLG. The label correlations are leveraged to enhance semantic-label interactions. Moreover, we also propose the label-aware inter-dependent decoding mechanism to further exploit the label correlations for decoding. Experiment results show that our ReLa-Net significantly outperforms previous models. Remarkably, ReLa-Net surpasses the previous best model by over 20\% in terms of overall accuracy on MixATIS dataset.
Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no way to explain the slot filling model decisions. In this work, we propose a novel approach that: (i) learns to generate additional slot type specific features in order to improve accuracy and (ii) provides explanations for slot filling decisions for the first time in a joint NLU model. We perform an additional constrained supervision using a set of binary classifiers for the slot type specific feature learning, thus ensuring appropriate attention weights are learned in the process to explain slot filling decisions for utterances. Our model is inherently explainable and does not need any post-hoc processing. We evaluate our approach on two widely used datasets and show accuracy improvements. Moreover, a detailed analysis is also provided for the exclusive slot explainability.
Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a task-oriented dialog system. Traditional softmax-based confidence scores are susceptible to the overconfidence issue. In this paper, we propose a simple but strong energy-based score function to detect OOD where the energy scores of OOD samples are higher than IND samples. Further, given a small set of labeled OOD samples, we introduce an energy-based margin objective for supervised OOD detection to explicitly distinguish OOD samples from INDs. Comprehensive experiments and analysis prove our method helps disentangle confidence score distributions of IND and OOD data.\footnote{Our code is available at \url{https://github.com/pris-nlp/EMNLP2022-energy_for_OOD/}.}