Conventional text style transfer approaches focus on sentence-level style transfer without considering contextual information, and the style is described with attributes (e.g., formality). When applying style transfer in conversations such as task-oriented dialogues, existing approaches suffer from these limitations as context can play an important role and the style attributes are often difficult to define in conversations. In this paper, we introduce conversation style transfer as a few-shot learning problem, where the model learns to perform style transfer by observing only a few example dialogues in the target style. We propose a novel in-context learning approach to solve the task with style-free dialogues as a pivot. Human evaluation shows that by incorporating multi-turn context, the model is able to match the target style while having better appropriateness and semantic correctness compared to utterance/sentence-level style transfer. Additionally, we show that conversation style transfer can also benefit downstream tasks. For example, in multi-domain intent classification tasks, the F1 scores improve after transferring the style of training data to match the style of the test data.
Conventional conversation assistants extract text transcripts from the speech signal using automatic speech recognition (ASR) and then predict intent from the transcriptions. Using end-to-end spoken language understanding (SLU), the intents of the speaker are predicted directly from the speech signal without requiring intermediate text transcripts. As a result, the model can optimize directly for intent classification and avoid cascading errors from ASR. The end-to-end SLU system also helps in reducing the latency of the intent prediction model. Although many datasets are available publicly for text-to-intent tasks, the availability of labeled speech-to-intent datasets is limited, and there are no datasets available in the Indian accent. In this paper, we release the Skit-S2I dataset, the first publicly available Indian-accented SLU dataset in the banking domain in a conversational tonality. We experiment with multiple baselines, compare different pretrained speech encoder's representations, and find that SSL pretrained representations perform slightly better than ASR pretrained representations lacking prosodic features for speech-to-intent classification. The dataset and baseline code is available at \url{https://github.com/skit-ai/speech-to-intent-dataset}
When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a sensible answer or perform a useful action for the human. Meaning is represented at the sentence level, identification of which is known as intent detection, and at the word level, a labelling task called slot filling. This dual-level joint task requires innovative thinking about natural language and deep learning network design, and as a result, many approaches and models have been proposed and applied. This tutorial will discuss how the joint task is set up and introduce Spoken Language Understanding/Natural Language Understanding (SLU/NLU) with Deep Learning techniques. We will cover the datasets, experiments and metrics used in the field. We will describe how the machine uses the latest NLP and Deep Learning techniques to address the joint task, including recurrent and attention-based Transformer networks and pre-trained models (e.g. BERT). We will then look in detail at a network that allows the two levels of the task, intent classification and slot filling, to interact to boost performance explicitly. We will do a code demonstration of a Python notebook for this model and attendees will have an opportunity to watch coding demo tasks on this joint NLU to further their understanding.
In this paper, we perform an exhaustive evaluation of different representations to address the intent classification problem in a Spoken Language Understanding (SLU) setup. We benchmark three types of systems to perform the SLU intent detection task: 1) text-based, 2) lattice-based, and a novel 3) multimodal approach. Our work provides a comprehensive analysis of what could be the achievable performance of different state-of-the-art SLU systems under different circumstances, e.g., automatically- vs. manually-generated transcripts. We evaluate the systems on the publicly available SLURP spoken language resource corpus. Our results indicate that using richer forms of Automatic Speech Recognition (ASR) outputs, namely word-consensus-networks, allows the SLU system to improve in comparison to the 1-best setup (5.5% relative improvement). However, crossmodal approaches, i.e., learning from acoustic and text embeddings, obtains performance similar to the oracle setup, a relative improvement of 17.8% over the 1-best configuration, being a recommended alternative to overcome the limitations of working with automatically generated transcripts.
It is expensive and difficult to obtain the large number of sentence-level intent and token-level slot label annotations required to train neural network (NN)-based Natural Language Understanding (NLU) components of task-oriented dialog systems, especially for the many real world tasks that have a large and growing number of intents and slot types. While zero shot learning approaches that require no labeled examples -- only features and auxiliary information -- have been proposed only for slot labeling, we show that one can profitably perform joint zero-shot intent classification and slot labeling. We demonstrate the value of capturing dependencies between intents and slots, and between different slots in an utterance in the zero shot setting. We describe NN architectures that translate between word and sentence embedding spaces, and demonstrate that these modifications are required to enable zero shot learning for this task. We show a substantial improvement over strong baselines and explain the intuition behind each architectural modification through visualizations and ablation studies.
Despite recent progress in Natural Language Understanding (NLU), the creation of multilingual NLU systems remains a challenge. It is common to have NLU systems limited to a subset of languages due to lack of available data. They also often vary widely in performance. We launch a three-phase approach to address the limitations in NLU and help propel NLU technology to new heights. We release a 52 language dataset called the Multilingual Amazon SLU resource package (SLURP) for Slot-filling, Intent classification, and Virtual assistant Evaluation, or MASSIVE, in an effort to address parallel data availability for voice assistants. We organize the Massively Multilingual NLU 2022 Challenge to provide a competitive environment and push the state-of-the art in the transferability of models into other languages. Finally, we host the first Massively Multilingual NLU workshop which brings these components together. The MMNLU workshop seeks to advance the science behind multilingual NLU by providing a platform for the presentation of new research in the field and connecting teams working on this research direction. This paper summarizes the dataset, workshop and the competition and the findings of each phase.
Natural language understanding (NLU) has two core tasks: intent classification and slot filling. The success of pre-training language models resulted in a significant breakthrough in the two tasks. One of the promising solutions called BERT can jointly optimize the two tasks. We note that BERT-based models convert each complex token into multiple sub-tokens by wordpiece algorithm, which generates a mismatch between the lengths of the tokens and the labels. This leads to BERT-based models do not do well in label prediction which limits model performance improvement. Many existing models can be compatible with this issue but some hidden semantic information is discarded in the fine-tuning process. We address the problem by introducing a novel joint method on top of BERT which explicitly models the multiple sub-tokens features after wordpiece tokenization, thereby contributing to the two tasks. Our method can well extract the contextual features from complex tokens by the proposed sub-words attention adapter (SAA), which preserves overall utterance information. Additionally, we propose an intent attention adapter (IAA) to obtain the full sentence features to aid users to predict intent. Experimental results confirm that our proposed model is significantly improved on two public benchmark datasets. In particular, the slot filling F1 score is improved from 96.1 to 98.2 (2.1% absolute) on the Airline Travel Information Systems (ATIS) dataset.
We explore the benefits that multitask learning offer to speech processing as we train models on dual objectives with automatic speech recognition and intent classification or sentiment classification. Our models, although being of modest size, show improvements over models trained end-to-end on intent classification. We compare different settings to find the optimal disposition of each task module compared to one another. Finally, we study the performance of the models in low-resource scenario by training the models with as few as one example per class. We show that multitask learning in these scenarios compete with a baseline model trained on text features and performs considerably better than a pipeline model. On sentiment classification, we match the performance of an end-to-end model with ten times as many parameters. We consider 4 tasks and 4 datasets in Dutch and English.
Automation of on-call customer support relies heavily on accurate and efficient speech-to-intent (S2I) systems. Building such systems using multi-component pipelines can pose various challenges because they require large annotated datasets, have higher latency, and have complex deployment. These pipelines are also prone to compounding errors. To overcome these challenges, we discuss an end-to-end (E2E) S2I model for customer support voicebot task in a bilingual setting. We show how we can solve E2E intent classification by leveraging a pre-trained automatic speech recognition (ASR) model with slight modification and fine-tuning on small annotated datasets. Experimental results show that our best E2E model outperforms a conventional pipeline by a relative ~27% on the F1 score.
Recent studies find existing self-supervised speech encoders contain primarily acoustic rather than semantic information. As a result, pipelined supervised automatic speech recognition (ASR) to large language model (LLM) systems achieve state-of-the-art results on semantic spoken language tasks by utilizing rich semantic representations from the LLM. These systems come at the cost of labeled audio transcriptions, which is expensive and time-consuming to obtain. We propose a task-agnostic unsupervised way of incorporating semantic information from LLMs into self-supervised speech encoders without labeled audio transcriptions. By introducing semantics, we improve existing speech encoder spoken language understanding performance by over 10\% on intent classification, with modest gains in named entity resolution and slot filling, and spoken question answering FF1 score by over 2\%. Our unsupervised approach achieves similar performance as supervised methods trained on over 100 hours of labeled audio transcripts, demonstrating the feasibility of unsupervised semantic augmentations to existing speech encoders.
Conversation designers continue to face significant obstacles when creating production quality task-oriented dialogue systems. The complexity and cost involved in schema development and data collection is often a major barrier for such designers, limiting their ability to create natural, user-friendly experiences. We frame the classification of user intent as the generation of a canonical form, a lightweight semantic representation using natural language. We show that canonical forms offer a promising alternative to traditional methods for intent classification. By tuning soft prompts for a frozen large language model, we show that canonical forms generalize very well to new, unseen domains in a zero- or few-shot setting. The method is also sample-efficient, reducing the complexity and effort of developing new task-oriented dialogue domains.
Named Entity Recognition and Intent Classification are among the most important subfields of the field of Natural Language Processing. Recent research has lead to the development of faster, more sophisticated and efficient models to tackle the problems posed by those two tasks. In this work we explore the effectiveness of two separate families of Deep Learning networks for those tasks: Bidirectional Long Short-Term networks and Transformer-based networks. The models were trained and tested on the ATIS benchmark dataset for both English and Greek languages. The purpose of this paper is to present a comparative study of the two groups of networks for both languages and showcase the results of our experiments. The models, being the current state-of-the-art, yielded impressive results and achieved high performance.
End-to-end spoken language understanding (SLU) suffers from the long-tail word problem. This paper exploits contextual biasing, a technique to improve the speech recognition of rare words, in end-to-end SLU systems. Specifically, a tree-constrained pointer generator (TCPGen), a powerful and efficient biasing model component, is studied, which leverages a slot shortlist with corresponding entities to extract biasing lists. Meanwhile, to bias the SLU model output slot distribution, a slot probability biasing (SPB) mechanism is proposed to calculate a slot distribution from TCPGen. Experiments on the SLURP dataset showed consistent SLU-F1 improvements using TCPGen and SPB, especially on unseen entities. On a new split by holding out 5 slot types for the test, TCPGen with SPB achieved zero-shot learning with an SLU-F1 score over 50% compared to baselines which can not deal with it. In addition to slot filling, the intent classification accuracy was also improved.
Self-supervised pre-training has been successful in both text and speech processing. Speech and text offer different but complementary information. The question is whether we are able to perform a speech-text joint pre-training on unpaired speech and text. In this paper, we take the idea of self-supervised pre-training one step further and propose token2vec, a novel joint pre-training framework for unpaired speech and text based on discrete representations of speech. Firstly, due to the distinct characteristics between speech and text modalities, where speech is continuous while text is discrete, we first discretize speech into a sequence of discrete speech tokens to solve the modality mismatch problem. Secondly, to solve the length mismatch problem, where the speech sequence is usually much longer than text sequence, we convert the words of text into phoneme sequences and randomly repeat each phoneme in the sequences. Finally, we feed the discrete speech and text tokens into a modality-agnostic Transformer encoder and pre-train with token-level masking language modeling (tMLM). Experiments show that token2vec is significantly superior to various speech-only pre-training baselines, with up to 17.7% relative WER reduction. Token2vec model is also validated on a non-ASR task, i.e., spoken intent classification, and shows good transferability.
Scientific publications are the primary means to communicate research discoveries, where the writing quality is of crucial importance. However, prior work studying the human editing process in this domain mainly focused on the abstract or introduction sections, resulting in an incomplete picture. In this work, we provide a complete computational framework for studying text revision in scientific writing. We first introduce arXivEdits, a new annotated corpus of 751 full papers from arXiv with gold sentence alignment across their multiple versions of revision, as well as fine-grained span-level edits and their underlying intentions for 1,000 sentence pairs. It supports our data-driven analysis to unveil the common strategies practiced by researchers for revising their papers. To scale up the analysis, we also develop automatic methods to extract revision at document-, sentence-, and word-levels. A neural CRF sentence alignment model trained on our corpus achieves 93.8 F1, enabling the reliable matching of sentences between different versions. We formulate the edit extraction task as a span alignment problem, and our proposed method extracts more fine-grained and explainable edits, compared to the commonly used diff algorithm. An intention classifier trained on our dataset achieves 78.9 F1 on the fine-grained intent classification task. Our data and system are released at tiny.one/arxivedits.
With the recent surge of NLP technologies in the financial domain, banks and other financial entities have adopted virtual agents (VA) to assist customers. A challenging problem for VAs in this domain is determining a user's reason or intent for contacting the VA, especially when the intent was unseen or open during the VA's training. One method for handling open intents is adaptive decision boundary (ADB) post-processing, which learns tight decision boundaries from intent representations to separate known and open intents. We propose incorporating two methods for supervised pre-training of intent representations: prefix-tuning and fine-tuning just the last layer of a large language model (LLM). With this proposal, our accuracy is 1.63% - 2.07% higher than the prior state-of-the-art ADB method for open intent classification on the banking77 benchmark amongst others. Notably, we only supplement the original ADB model with 0.1% additional trainable parameters. Ablation studies also determine that our method yields better results than full fine-tuning the entire model. We hypothesize that our findings could stimulate a new optimal method of downstream tuning that combines parameter efficient tuning modules with fine-tuning a subset of the base model's layers.
Dialogue understanding tasks often necessitate abundant annotated data to achieve good performance and that presents challenges in low-resource settings. To alleviate this barrier, we explore few-shot data augmentation for dialogue understanding by prompting large pre-trained language models and present a novel approach that iterates on augmentation quality by applying weakly-supervised filters. We evaluate our methods on the emotion and act classification tasks in DailyDialog and the intent classification task in Facebook Multilingual Task-Oriented Dialogue. Models fine-tuned on our augmented data mixed with few-shot ground truth data are able to approach or surpass existing state-of-the-art performance on both datasets. For DailyDialog specifically, using 10% of the ground truth data we outperform the current state-of-the-art model which uses 100% of the data.
The standard task-oriented dialogue pipeline uses intent classification and slot-filling to interpret user utterances. While this approach can handle a wide range of queries, it does not extract the information needed to handle more complex queries that contain relationships between slots. We propose integration of relation extraction into this pipeline as an effective way to expand the capabilities of dialogue systems. We evaluate our approach by using an internal dataset with slot and relation annotations spanning three domains. Finally, we show how slot-filling annotation schemes can be simplified once the expressive power of relation annotations is available, reducing the number of slots while still capturing the user's intended meaning.
Accurate prediction of the user intent to interact with a voice assistant (VA) on a device (e.g. on the phone) is critical for achieving naturalistic, engaging, and privacy-centric interactions with the VA. To this end, we present a novel approach to predict the user's intent (the user speaking to the device or not) directly from acoustic and textual information encoded at subword tokens which are obtained via an end-to-end ASR model. Modeling directly the subword tokens, compared to modeling of the phonemes and/or full words, has at least two advantages: (i) it provides a unique vocabulary representation, where each token has a semantic meaning, in contrast to the phoneme-level representations, (ii) each subword token has a reusable "sub"-word acoustic pattern (that can be used to construct multiple full words), resulting in a largely reduced vocabulary space than of the full words. To learn the subword representations for the audio-to-intent classification, we extract: (i) acoustic information from an E2E-ASR model, which provides frame-level CTC posterior probabilities for the subword tokens, and (ii) textual information from a pre-trained continuous bag-of-words model capturing the semantic meaning of the subword tokens. The key to our approach is the way it combines acoustic subword-level posteriors with text information using the notion of positional-encoding in order to account for multiple ASR hypotheses simultaneously. We show that our approach provides more robust and richer representations for audio-to-intent classification, and is highly accurate with correctly mitigating 93.3% of unintended user audio from invoking the smart assistant at 99% true positive rate.
Out-of-distribution (OOD) detection aims to discern outliers from the intended data distribution, which is crucial to maintaining high reliability and a good user experience. Most recent studies in OOD detection utilize the information from a single representation that resides in the penultimate layer to determine whether the input is anomalous or not. Although such a method is straightforward, the potential of diverse information in the intermediate layers is overlooked. In this paper, we propose a novel framework based on contrastive learning that encourages intermediate features to learn layer-specialized representations and assembles them implicitly into a single representation to absorb rich information in the pre-trained language model. Extensive experiments in various intent classification and OOD datasets demonstrate that our approach is significantly more effective than other works.