Open intent detection, a crucial aspect of natural language understanding, involves the identification of previously unseen intents in user-generated text. Despite the progress made in this field, challenges persist in handling new combinations of language components, which is essential for compositional generalization. In this paper, we present a case study exploring the use of ChatGPT as a data augmentation technique to enhance compositional generalization in open intent detection tasks. We begin by discussing the limitations of existing benchmarks in evaluating this problem, highlighting the need for constructing datasets for addressing compositional generalization in open intent detection tasks. By incorporating synthetic data generated by ChatGPT into the training process, we demonstrate that our approach can effectively improve model performance. Rigorous evaluation of multiple benchmarks reveals that our method outperforms existing techniques and significantly enhances open intent detection capabilities. Our findings underscore the potential of large language models like ChatGPT for data augmentation in natural language understanding tasks.
Dialogue systems need to deal with the unpredictability of user intents to track dialogue state and the heterogeneity of slots to understand user preferences. In this paper we investigate the hypothesis that solving these challenges as one unified model will allow the transfer of parameter support data across the different tasks. The proposed principled model is based on a Transformer encoder, trained on multiple tasks, and leveraged by a rich input that conditions the model on the target inferences. Conditioning the Transformer encoder on multiple target inferences over the same corpus, i.e., intent and multiple slot types, allows learning richer language interactions than a single-task model would be able to. In fact, experimental results demonstrate that conditioning the model on an increasing number of dialogue inference tasks leads to improved results: on the MultiWOZ dataset, the joint intent and slot detection can be improved by 3.2\% by conditioning on intent, 10.8\% by conditioning on slot and 14.4\% by conditioning on both intent and slots. Moreover, on real conversations with Farfetch costumers, the proposed conditioned BERT can achieve high joint-goal and intent detection performance throughout a dialogue.
Recent advanced methods in Natural Language Understanding for Task-oriented Dialogue (TOD) Systems (e.g., intent detection and slot filling) require a large amount of annotated data to achieve competitive performance. In reality, token-level annotations (slot labels) are time-consuming and difficult to acquire. In this work, we study the Slot Induction (SI) task whose objective is to induce slot boundaries without explicit knowledge of token-level slot annotations. We propose leveraging Unsupervised Pre-trained Language Model (PLM) Probing and Contrastive Learning mechanism to exploit (1) unsupervised semantic knowledge extracted from PLM, and (2) additional sentence-level intent label signals available from TOD. Our approach is shown to be effective in SI task and capable of bridging the gaps with token-level supervised models on two NLU benchmark datasets. When generalized to emerging intents, our SI objectives also provide enhanced slot label representations, leading to improved performance on the Slot Filling tasks.
Cross-lingual adaptation has proven effective in spoken language understanding (SLU) systems with limited resources. Existing methods are frequently unsatisfactory for intent detection and slot filling, particularly for distant languages that differ significantly from the source language in scripts, morphology, and syntax. Latent Dialogue Action (LaDA) layer is proposed to optimize decoding strategy in order to address the aforementioned issues. The model consists of an additional layer of latent dialogue action. It enables our model to improve a system's capability of handling conversations with complex multilingual intent and slot values of distant languages. To the best of our knowledge, this is the first exhaustive investigation of the use of latent variables for optimizing cross-lingual SLU policy during the decode stage. LaDA obtains state-of-the-art results on public datasets for both zero-shot and few-shot adaptation.
Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast, efficient and knowledgeable support to remain competitive. Support solutions are also advancing with technologies, including use of social media, Artificial Intelligence (AI), Machine Learning (ML) and remote device connectivity to better support customers. Customer support operators are trained to utilise these technologies to provide better customer outreach and support for clients in remote areas. Interconnectivity of products and support systems provide businesses with potential international clients to expand their product market and business scale. This paper reports the possible AI applications in customer support, done in collaboration with the Knowledge Transfer Partnership (KTP) program between Birmingham City University and a company that handles customer service systems for businesses outsourcing customer support across a wide variety of business sectors. This study explored several approaches to accurately predict customers' intent using both labelled and unlabelled textual data. While some approaches showed promise in specific datasets, the search for a single, universally applicable approach continues. The development of separate pipelines for intent detection and discovery has led to improved accuracy rates in detecting known intents, while further work is required to improve the accuracy of intent discovery for unknown intents.
Accurately detecting and predicting lane change (LC)processes can help autonomous vehicles better understand their surrounding environment, recognize potential safety hazards, and improve traffic safety. This paper focuses on LC processes and compares different machine learning methods' performance to recognize LC intention from high-dimensionality time series data. To validate the performance of the proposed models, a total number of 1023 vehicle trajectories is extracted from the CitySim dataset. For LC intention recognition issues, the results indicate that with ninety-eight percent of classification accuracy, ensemble methods reduce the impact of Type II and Type III classification errors. Without sacrificing recognition accuracy, the LightGBM demonstrates a sixfold improvement in model training efficiency than the XGBoost algorithm.
In mapping enterprise applications, data mapping remains a fundamental part of integration development, but its time consuming. An increasing number of applications lack naming standards, and nested field structures further add complexity for the integration developers. Once the mapping is done, data transformation is the next challenge for the users since each application expects data to be in a certain format. Also, while building integration flow, developers need to understand the format of the source and target data field and come up with transformation program that can change data from source to target format. The problem of automatic generation of a transformation program through program synthesis paradigm from some specifications has been studied since the early days of Artificial Intelligence (AI). Programming by Example (PBE) is one such kind of technique that targets automatic inferencing of a computer program to accomplish a format or string conversion task from user-provided input and output samples. To learn the correct intent, a diverse set of samples from the user is required. However, there is a possibility that the user fails to provide a diverse set of samples. This can lead to multiple intents or ambiguity in the input and output samples. Hence, PBE systems can get confused in generating the correct intent program. In this paper, we propose a deep neural network based ambiguity prediction model, which analyzes the input-output strings and maps them to a different set of properties responsible for multiple intent. Users can analyze these properties and accordingly can provide new samples or modify existing samples which can help in building a better PBE system for mapping enterprise applications.
Transformer-based language models have achieved remarkable success in few-shot in-context learning and drawn a lot of research interest. However, these models' performance greatly depends on the choice of the example prompts and also has high variability depending on how samples are chosen. In this paper, we conduct a comprehensive study of retrieving semantically similar few-shot samples and using them as the context, as it helps the model decide the correct label without any gradient update in the multilingual and cross-lingual settings. We evaluate the proposed method on five natural language understanding datasets related to intent detection, question classification, sentiment analysis, and topic classification. The proposed method consistently outperforms random sampling in monolingual and cross-lingual tasks in non-English languages.
We consider the task of few-shot intent detection, which involves training a deep learning model to classify utterances based on their underlying intents using only a small amount of labeled data. The current approach to address this problem is through continual pre-training, i.e., fine-tuning pre-trained language models (PLMs) on external resources (e.g., conversational corpora, public intent detection datasets, or natural language understanding datasets) before using them as utterance encoders for training an intent classifier. In this paper, we show that continual pre-training may not be essential, since the overfitting problem of PLMs on this task may not be as serious as expected. Specifically, we find that directly fine-tuning PLMs on only a handful of labeled examples already yields decent results compared to methods that employ continual pre-training, and the performance gap diminishes rapidly as the number of labeled data increases. To maximize the utilization of the limited available data, we propose a context augmentation method and leverage sequential self-distillation to boost performance. Comprehensive experiments on real-world benchmarks show that given only two or more labeled samples per class, direct fine-tuning outperforms many strong baselines that utilize external data sources for continual pre-training. The code can be found at https://github.com/hdzhang-code/DFTPlus.
This report presents the results of the shared tasks organized as part of the VarDial Evaluation Campaign 2023. The campaign is part of the tenth workshop on Natural Language Processing (NLP) for Similar Languages, Varieties and Dialects (VarDial), co-located with EACL 2023. Three separate shared tasks were included this year: Slot and intent detection for low-resource language varieties (SID4LR), Discriminating Between Similar Languages -- True Labels (DSL-TL), and Discriminating Between Similar Languages -- Speech (DSL-S). All three tasks were organized for the first time this year.
To solve the problem of poor performance of deep neural network models due to insufficient data, a simple yet effective interpolation-based data augmentation method is proposed: MSMix (Manifold Swap Mixup). This method feeds two different samples to the same deep neural network model, and then randomly select a specific layer and partially replace hidden features at that layer of one of the samples by the counterpart of the other. The mixed hidden features are fed to the model and go through the rest of the network. Two different selection strategies are also proposed to obtain richer hidden representation. Experiments are conducted on three Chinese intention recognition datasets, and the results show that the MSMix method achieves better results than other methods in both full-sample and small-sample configurations.
Natural language understanding typically maps single utterances to a dual level semantic frame, sentence level intent and slot labels at the word level. The best performing models force explicit interaction between intent detection and slot filling. We present a novel tri-level joint natural language understanding approach, adding domain, and explicitly exchange semantic information between all levels. This approach enables the use of multi-turn datasets which are a more natural conversational environment than single utterance. We evaluate our model on two multi-turn datasets for which we are the first to conduct joint slot-filling and intent detection. Our model outperforms state-of-the-art joint models in slot filling and intent detection on multi-turn data sets. We provide an analysis of explicit interaction locations between the layers. We conclude that including domain information improves model performance.
In this paper, we study the task of instructional dialogue and focus on the cooking domain. Analyzing the generated output of the GPT-J model, we reveal that the primary challenge for a recipe-grounded dialog system is how to provide the instructions in the correct order. We hypothesize that this is due to the model's lack of understanding of user intent and inability to track the instruction state (i.e., which step was last instructed). Therefore, we propose to explore two auxiliary subtasks, namely User Intent Detection and Instruction State Tracking, to support Response Generation with improved instruction grounding. Experimenting with our newly collected dataset, ChattyChef, shows that incorporating user intent and instruction state information helps the response generation model mitigate the incorrect order issue. Furthermore, to investigate whether ChatGPT has completely solved this task, we analyze its outputs and find that it also makes mistakes (10.7% of the responses), about half of which are out-of-order instructions. We will release ChattyChef to facilitate further research in this area at: https://github.com/octaviaguo/ChattyChef.
In the constant updates of the product dialogue systems, we need to retrain the natural language understanding (NLU) model as new data from the real users would be merged into the existent data accumulated in the last updates. Within the newly added data, new intents would emerge and might have semantic entanglement with the existing intents, e.g. new intents that are semantically too specific or generic are actually subset or superset of some existing intents in the semantic space, thus impairing the robustness of the NLU model. As the first attempt to solve this problem, we setup a new benchmark consisting of 4 Dialogue Version Control dataSets (DialogVCS). We formulate the intent detection with imperfect data in the system update as a multi-label classification task with positive but unlabeled intents, which asks the models to recognize all the proper intents, including the ones with semantic entanglement, in the inference. We also propose comprehensive baseline models and conduct in-depth analyses for the benchmark, showing that the semantically entangled intents can be effectively recognized with an automatic workflow.
Natural language understanding includes the tasks of intent detection (identifying a user's objectives) and slot filling (extracting the entities relevant to those objectives). Prior slot filling methods assume that each intent type cannot occur more than once within a message, however this is often not a valid assumption for real-world settings. In this work, we generalize slot filling by removing the constraint of unique intents in a message. We cast this as a JSON generation task and approach it using a language model. We create a pre-training dataset by combining DBpedia and existing slot filling datasets that we convert for JSON generation. We also generate an in-domain dataset using GPT-3. We train T5 models for this task (with and without exemplars in the prompt) and find that both training datasets improve performance, and that the model is able to generalize to intent types not seen during training.
Out-of-Domain (OOD) intent detection is vital for practical dialogue systems, and it usually requires considering multi-turn dialogue contexts. However, most previous OOD intent detection approaches are limited to single dialogue turns. In this paper, we introduce a context-aware OOD intent detection (Caro) framework to model multi-turn contexts in OOD intent detection tasks. Specifically, we follow the information bottleneck principle to extract robust representations from multi-turn dialogue contexts. Two different views are constructed for each input sample and the superfluous information not related to intent detection is removed using a multi-view information bottleneck loss. Moreover, we also explore utilizing unlabeled data in Caro. A two-stage training process is introduced to mine OOD samples from these unlabeled data, and these OOD samples are used to train the resulting model with a bootstrapping approach. Comprehensive experiments demonstrate that Caro establishes state-of-the-art performances on multi-turn OOD detection tasks by improving the F1-OOD score of over $29\%$ compared to the previous best method.
Accurately detecting and predicting lane change (LC)processes of human-driven vehicles can help autonomous vehicles better understand their surrounding environment, recognize potential safety hazards, and improve traffic safety. This paper focuses on LC processes, first developing a temporal convolutional network with an attention mechanism (TCN-ATM) model to recognize LC intention. Considering the intrinsic relationship among output variables, the Multi-task Learning (MTL)framework is employed to simultaneously predict multiple LC vehicle status indicators. Furthermore, a unified modeling framework for LC intention recognition and driving status prediction (LC-IR-SP) is developed. The results indicate that the classification accuracy of LC intention was improved from 96.14% to 98.20% when incorporating the attention mechanism into the TCN model. For LC vehicle status prediction issues, three multi-tasking learning models are constructed based on MTL framework. The results indicate that the MTL-LSTM model outperforms the MTL-TCN and MTL-TCN-ATM models. Compared to the corresponding single-task model, the MTL-LSTM model demonstrates an average decrease of 26.04% in MAE and 25.19% in RMSE.
Intent detection and slot filling are critical tasks in spoken and natural language understanding for task-oriented dialog systems. In this work we describe our participation in the slot and intent detection for low-resource language varieties (SID4LR; Aepli et al. (2023)). We investigate the slot and intent detection (SID) tasks using a wide range of models and settings. Given the recent success of multitask-prompted finetuning of large language models, we also test the generalization capability of the recent encoder-decoder model mT0 (Muennighoff et al., 2022) on new tasks (i.e., SID) in languages they have never intentionally seen. We show that our best model outperforms the baseline by a large margin (up to +30 F1 points) in both SID tasks
Intent-detection and slot-filling are the two main tasks in natural language understanding. In this study, we propose CTRAN, a novel encoder-decoder CNN-Transformer-based architecture for intent-detection and slot-filling. In the encoder, we use BERT, followed by several convolutional layers, and rearrange the output using window feature sequence. We use stacked Transformer encoders after the window feature sequence. For the intent-detection decoder, we utilize self-attention followed by a linear layer. In the slot-filling decoder, we introduce the aligned Transformer decoder, which utilizes a zero diagonal mask, aligning output tags with input tokens. We apply our network on ATIS and SNIPS, and surpass the current state-of-the-art in slot-filling on both datasets. Furthermore, we incorporate the language model as word embeddings, and show that this strategy yields a better result when compared to the language model as an encoder.
Intent Detection is one of the tasks of the Natural Language Understanding (NLU) unit in task-oriented dialogue systems. Out of Scope (OOS) and Out of Domain (OOD) inputs may run these systems into a problem. On the other side, a labeled dataset is needed to train a model for Intent Detection in task-oriented dialogue systems. The creation of a labeled dataset is time-consuming and needs human resources. The purpose of this article is to address mentioned problems. The task of identifying OOD/OOS inputs is named OOD/OOS Intent Detection. Also, discovering new intents and pseudo-labeling of OOD inputs is well known by Intent Discovery. In OOD intent detection part, we make use of a Variational Autoencoder to distinguish between known and unknown intents independent of input data distribution. After that, an unsupervised clustering method is used to discover different unknown intents underlying OOD/OOS inputs. We also apply a non-linear dimensionality reduction on OOD/OOS representations to make distances between representations more meaning full for clustering. Our results show that the proposed model for both OOD/OOS Intent Detection and Intent Discovery achieves great results and passes baselines in English and Persian languages.