Recent advancements in LLMs enable chatbots to interact with individuals on a range of queries, including sensitive mental health contexts. Despite uncertainties about their effectiveness and reliability, the development of LLMs in these areas is growing, potentially leading to harms. To better identify and mitigate these harms, it is critical to understand how the values of people with lived experiences relate to the harms. In this study, we developed a technology probe, a GPT-4o based chatbot called Zenny, enabling participants to engage with depression self-management scenarios informed by previous research. We used Zenny to interview 17 individuals with lived experiences of depression. Our thematic analysis revealed key values: informational support, emotional support, personalization, privacy, and crisis management. This work explores the relationship between lived experience values, potential harms, and design recommendations for mental health AI chatbots, aiming to enhance self-management support while minimizing risks.
Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall user acceptance. Successful chatbot interactions can enable organizations to build long-term relationships with their customers and users, supporting customer loyalty and furthering the organization's goals. This study explores the impact of two distinct narratives and feedback collection mechanisms on user engagement and feedback behavior: a standard AI-focused interaction versus a hybrid intelligence (HI) framed interaction. Initial findings indicate that while small-scale survey measures allowed for no significant differences in user willingness to leave feedback, use the system, or trust the system, participants exposed to the HI narrative statistically significantly provided more detailed feedback. These initial findings offer insights into designing effective feedback systems for GenAI virtual assistants, balancing user effort with system improvement potential.
Across various sectors applications of eXplainableAI (XAI) gained momentum as the increasing black-boxedness of prevailing Machine Learning (ML) models became apparent. In parallel, Large Language Models (LLMs) significantly developed in their abilities to understand human language and complex patterns. By combining both, this paper presents a novel reference architecture for the interpretation of XAI through an interactive chatbot powered by a fine-tuned LLM. We instantiate the reference architecture in the context of State-of-Health (SoH) prediction for batteries and validate its design in multiple evaluation and demonstration rounds. The evaluation indicates that the implemented prototype enhances the human interpretability of ML, especially for users with less experience with XAI.
In a world where technology is increasingly embedded in our everyday experiences, systems that sense and respond to human emotions are elevating digital interaction. At the intersection of artificial intelligence and human-computer interaction, affective computing is emerging with innovative solutions where machines are humanized by enabling them to process and respond to user emotions. This survey paper explores recent research contributions in affective computing applications in the area of emotion recognition, sentiment analysis and personality assignment developed using approaches like large language models (LLMs), multimodal techniques, and personalized AI systems. We analyze the key contributions and innovative methodologies applied by the selected research papers by categorizing them into four domains: AI chatbot applications, multimodal input systems, mental health and therapy applications, and affective computing for safety applications. We then highlight the technological strengths as well as the research gaps and challenges related to these studies. Furthermore, the paper examines the datasets used in each study, highlighting how modality, scale, and diversity impact the development and performance of affective models. Finally, the survey outlines ethical considerations and proposes future directions to develop applications that are more safe, empathetic and practical.
Scalable oversight, the process by which weaker AI systems supervise stronger ones, has been proposed as a key strategy to control future superintelligent systems. However, it is still unclear how scalable oversight itself scales. To address this gap, we propose a framework that quantifies the probability of successful oversight as a function of the capabilities of the overseer and the system being overseen. Specifically, our framework models oversight as a game between capability-mismatched players; the players have oversight-specific Elo scores that are a piecewise-linear function of their general intelligence, with two plateaus corresponding to task incompetence and task saturation. We validate our framework with a modified version of the game Nim and then apply it to four oversight games: Mafia, Debate, Backdoor Code and Wargames. For each game, we find scaling laws that approximate how domain performance depends on general AI system capability. We then build on our findings in a theoretical study of Nested Scalable Oversight (NSO), a process in which trusted models oversee untrusted stronger models, which then become the trusted models in the next step. We identify conditions under which NSO succeeds and derive numerically (and in some cases analytically) the optimal number of oversight levels to maximize the probability of oversight success. We also apply our theory to our four oversight games, where we find that NSO success rates at a general Elo gap of 400 are 13.5% for Mafia, 51.7% for Debate, 10.0% for Backdoor Code, and 9.4% for Wargames; these rates decline further when overseeing stronger systems.
Knowledge Graphs have become increasingly popular due to their wide usage in various downstream applications, including information retrieval, chatbot development, language model construction, and many others. Link prediction (LP) is a crucial downstream task for knowledge graphs, as it helps to address the problem of the incompleteness of the knowledge graphs. However, previous research has shown that knowledge graphs, often created in a (semi) automatic manner, are not free from social biases. These biases can have harmful effects on downstream applications, especially by leading to unfair behavior toward minority groups. To understand this issue in detail, we develop a framework -- AuditLP -- deploying fairness metrics to identify biased outcomes in LP, specifically how occupations are classified as either male or female-dominated based on gender as a sensitive attribute. We have experimented with the sensitive attribute of age and observed that occupations are categorized as young-biased, old-biased, and age-neutral. We conduct our experiments on a large number of knowledge triples that belong to 21 different geographies extracted from the open-sourced knowledge graph, Wikidata. Our study shows that the variance in the biased outcomes across geographies neatly mirrors the socio-economic and cultural division of the world, resulting in a transparent partition of the Global North from the Global South.
Real-time, intelligent, and natural speech interaction is an essential part of the next-generation human-computer interaction. Recent advancements have showcased the potential of building intelligent spoken chatbots based on large language models (LLMs). In this paper, we introduce LLaMA-Omni 2, a series of speech language models (SpeechLMs) ranging from 0.5B to 14B parameters, capable of achieving high-quality real-time speech interaction. LLaMA-Omni 2 is built upon the Qwen2.5 series models, integrating a speech encoder and an autoregressive streaming speech decoder. Despite being trained on only 200K multi-turn speech dialogue samples, LLaMA-Omni 2 demonstrates strong performance on several spoken question answering and speech instruction following benchmarks, surpassing previous state-of-the-art SpeechLMs like GLM-4-Voice, which was trained on millions of hours of speech data.
Large language models (LLMs) have evolved from simple chatbots into autonomous agents capable of performing complex tasks such as editing production code, orchestrating workflows, and taking higher-stakes actions based on untrusted inputs like webpages and emails. These capabilities introduce new security risks that existing security measures, such as model fine-tuning or chatbot-focused guardrails, do not fully address. Given the higher stakes and the absence of deterministic solutions to mitigate these risks, there is a critical need for a real-time guardrail monitor to serve as a final layer of defense, and support system level, use case specific safety policy definition and enforcement. We introduce LlamaFirewall, an open-source security focused guardrail framework designed to serve as a final layer of defense against security risks associated with AI Agents. Our framework mitigates risks such as prompt injection, agent misalignment, and insecure code risks through three powerful guardrails: PromptGuard 2, a universal jailbreak detector that demonstrates clear state of the art performance; Agent Alignment Checks, a chain-of-thought auditor that inspects agent reasoning for prompt injection and goal misalignment, which, while still experimental, shows stronger efficacy at preventing indirect injections in general scenarios than previously proposed approaches; and CodeShield, an online static analysis engine that is both fast and extensible, aimed at preventing the generation of insecure or dangerous code by coding agents. Additionally, we include easy-to-use customizable scanners that make it possible for any developer who can write a regular expression or an LLM prompt to quickly update an agent's security guardrails.
Reward models (RMs) play a crucial role in Reinforcement Learning from Human Feedback by serving as proxies for human preferences in aligning large language models. In this paper, we identify a model preference bias in RMs, where they systematically assign disproportionately high scores to responses from certain policy models. This bias distorts ranking evaluations and leads to unfair judgments. To address this issue, we propose a calibration method named CHatbot Arena calibrated Reward Modeling (CHARM) that leverages Elo scores from the Chatbot Arena leaderboard to mitigate RM overvaluation. We also introduce a Mismatch Degree metric to measure this preference bias. Our approach is computationally efficient, requiring only a small preference dataset for continued training of the RM. We conduct extensive experiments on reward model benchmarks and human preference alignment. Results demonstrate that our calibrated RMs (1) achieve improved evaluation accuracy on RM-Bench and the Chat-Hard domain of RewardBench, and (2) exhibit a stronger correlation with human preferences by producing scores more closely aligned with Elo rankings. By mitigating model preference bias, our method provides a generalizable and efficient solution for building fairer and more reliable reward models.
This article explores the phenomenon of confirmation bias in generative AI chatbots, a relatively underexamined aspect of AI-human interaction. Drawing on cognitive psychology and computational linguistics, it examines how confirmation bias, commonly understood as the tendency to seek information that aligns with existing beliefs, can be replicated and amplified by the design and functioning of large language models. The article analyzes the mechanisms by which confirmation bias may manifest in chatbot interactions, assesses the ethical and practical risks associated with such bias, and proposes a range of mitigation strategies. These include technical interventions, interface redesign, and policy measures aimed at promoting balanced AI-generated discourse. The article concludes by outlining future research directions, emphasizing the need for interdisciplinary collaboration and empirical evaluation to better understand and address confirmation bias in generative AI systems.
Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement community. Through interviews and persona development, we prioritized accessibility and dual functionality: simplifying internal information retrieval and improving technology and eHealth literacy. A pilot trial with residents demonstrated high satisfaction and ease of use, but also identified areas for further improvement. Based on the feedback, we refined the chatbot using GPT-3.5 Turbo and Streamlit. The chatbot employs tailored prompt engineering to deliver concise responses. Accessible features like adjustable font size, interface theme and personalized follow-up responses were implemented. Future steps include enabling voice-to-text function and longitudinal intervention studies. Together, our results highlight the potential of LLM-driven chatbots to empower older adults through accessible, personalized interactions, bridging literacy gaps in retirement communities.
This paper introduces SLOs-Serve, a system designed for serving multi-stage large language model (LLM) requests with application- and stage-specific service level objectives (SLOs). The key idea behind SLOs-Serve is to customize the allocation of tokens to meet these SLO requirements. SLOs-Serve uses a multi-SLO dynamic programming-based algorithm to continuously optimize token allocations under SLO constraints by exploring the full design space of chunked prefill and (optional) speculative decoding. Leveraging this resource planning algorithm, SLOs-Serve effectively supports multi-SLOs and multi-replica serving with dynamic request routing while being resilient to bursty arrivals. Our evaluation across 6 LLM application scenarios (including summarization, coding, chatbot, tool calling, and reasoning) demonstrates that SLOs-Serve improves per-GPU serving capacity by 2.2x on average compared to prior state-of-the-art systems.
Cancer patients are increasingly turning to large language models (LLMs) as a new form of internet search for medical information, making it critical to assess how well these models handle complex, personalized questions. However, current medical benchmarks focus on medical exams or consumer-searched questions and do not evaluate LLMs on real patient questions with detailed clinical contexts. In this paper, we first evaluate LLMs on cancer-related questions drawn from real patients, reviewed by three hematology oncology physicians. While responses are generally accurate, with GPT-4-Turbo scoring 4.13 out of 5, the models frequently fail to recognize or address false presuppositions in the questions-posing risks to safe medical decision-making. To study this limitation systematically, we introduce Cancer-Myth, an expert-verified adversarial dataset of 585 cancer-related questions with false presuppositions. On this benchmark, no frontier LLM -- including GPT-4o, Gemini-1.Pro, and Claude-3.5-Sonnet -- corrects these false presuppositions more than 30% of the time. Even advanced medical agentic methods do not prevent LLMs from ignoring false presuppositions. These findings expose a critical gap in the clinical reliability of LLMs and underscore the need for more robust safeguards in medical AI systems.
Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness persist. In particular, Large Language Model (LLM)-based chatbots like ChatGPT, Gemini, and DeepSeek are becoming more accessible. However, such chatbots have limitations, including their inability to explain response generation, the risk of generating problematic content, the lack of standardized testing for reliability, and the need for deep AI expertise and extended development times. These issues make chatbots unsuitable for trust-sensitive applications like elections or healthcare. To address these concerns, we introduce SafeChat, a general architecture for building safe and trustworthy chatbots, with a focus on information retrieval use cases. Key features of SafeChat include: (a) safety, with a domain-agnostic design where responses are grounded and traceable to approved sources (provenance), and 'do-not-respond' strategies to prevent harmful answers; (b) usability, with automatic extractive summarization of long responses, traceable to their sources, and automated trust assessments to communicate expected chatbot behavior, such as sentiment; and (c) fast, scalable development, including a CSV-driven workflow, automated testing, and integration with various devices. We implemented SafeChat in an executable framework using the open-source chatbot platform Rasa. A case study demonstrates its application in building ElectionBot-SC, a chatbot designed to safely disseminate official election information. SafeChat is being used in many domains, validating its potential, and is available at: https://github.com/ai4society/trustworthy-chatbot.
Machine Learning (ML) has been integrated into various software and systems. Two main components are essential for training an ML model: the training data and the ML algorithm. Given the critical role of data in ML system development, it has become increasingly important to assess the quality of data attributes and ensure that the data meets specific requirements before its utilization. This work proposes an approach to guide non-experts in identifying data requirements for ML systems using goal modeling. In this approach, we first develop the Data Requirement Goal Model (DRGM) by surveying the white literature to identify and categorize the issues and challenges faced by data scientists and requirement engineers working on ML-related projects. An initial DRGM was built to accommodate common tasks that would generalize across projects. Then, based on insights from both white and gray literature, a customization mechanism is built to help adjust the tasks, KPIs, and goals' importance of different elements within the DRGM. The generated model can aid its users in evaluating different datasets using GRL evaluation strategies. We then validate the approach through two illustrative examples based on real-world projects. The results from the illustrative examples demonstrate that the data requirements identified by the proposed approach align with the requirements of real-world projects, demonstrating the practicality and effectiveness of the proposed framework. The proposed dataset selection customization mechanism and the proposed DRGM are helpful in guiding non-experts in identifying the data requirements for machine learning systems tailored to a specific ML problem. This approach also aids in evaluating different dataset alternatives to choose the optimum dataset for the problem. For future work, we recommend implementing tool support to generate the DRGM based on a chatbot interface.
Large Language Models (LLMs) have transformed human-computer interaction by enabling natural language-based communication with AI-powered chatbots. These models are designed to be intuitive and user-friendly, allowing users to articulate requests with minimal effort. However, despite their accessibility, studies reveal that users often struggle with effective prompting, resulting in inefficient responses. Existing research has highlighted both the limitations of LLMs in interpreting vague or poorly structured prompts and the difficulties users face in crafting precise queries. This study investigates learner-AI interactions through an educational experiment in which participants receive structured guidance on effective prompting. We introduce and compare three types of prompting guidelines: a task-specific framework developed through a structured methodology and two baseline approaches. To assess user behavior and prompting efficacy, we analyze a dataset of 642 interactions from 107 users. Using Von NeuMidas, an extended pragmatic annotation schema for LLM interaction analysis, we categorize common prompting errors and identify recurring behavioral patterns. We then evaluate the impact of different guidelines by examining changes in user behavior, adherence to prompting strategies, and the overall quality of AI-generated responses. Our findings provide a deeper understanding of how users engage with LLMs and the role of structured prompting guidance in enhancing AI-assisted communication. By comparing different instructional frameworks, we offer insights into more effective approaches for improving user competency in AI interactions, with implications for AI literacy, chatbot usability, and the design of more responsive AI systems.
Advancements in artificial intelligence (AI) have led to the increase of conversational agents like Replika, designed to provide social interaction and emotional support. However, reports of these AI systems engaging in inappropriate sexual behaviors with users have raised significant concerns. In this study, we conducted a thematic analysis of user reviews from the Google Play Store to investigate instances of sexual harassment by the Replika chatbot. From a dataset of 35,105 negative reviews, we identified 800 relevant cases for analysis. Our findings revealed that users frequently experience unsolicited sexual advances, persistent inappropriate behavior, and failures of the chatbot to respect user boundaries. Users expressed feelings of discomfort, violation of privacy, and disappointment, particularly when seeking a platonic or therapeutic AI companion. This study highlights the potential harms associated with AI companions and underscores the need for developers to implement effective safeguards and ethical guidelines to prevent such incidents. By shedding light on user experiences of AI-induced harassment, we contribute to the understanding of AI-related risks and emphasize the importance of corporate responsibility in developing safer and more ethical AI systems.
Formulating research questions is a foundational yet challenging academic skill, one that generative AI systems often oversimplify by offering instant answers at the expense of student reflection. This protocol lays out a study grounded in constructivist learning theory to evaluate a novel AI-based Socratic Tutor, designed to foster cognitive engagement and scaffold research question development in higher education. Anchored in dialogic pedagogy, the tutor engages students through iterative, reflective questioning, aiming to promote System 2 thinking and counteract overreliance on AI-generated outputs. In a quasi-experimental design, approximately 80 German pre-service biology teacher students will be randomly assigned to one of two groups: an AI Socratic Tutor condition and an uninstructed chatbot control. Across multiple cycles, students are expected to formulate research questions based on background texts, with quality assessed through double-blind expert review. The study also examines transfer of skills to novel phenomena and captures student perceptions through mixed-methods analysis, including surveys, interviews and reflective journals. This study aims to advance the understanding of how generative AI can be pedagogically aligned to support, not replace, human cognition and offers design principles for human-AI collaboration in education.
E-participation platforms can be an important asset for governments in increasing trust and fostering democratic societies. By engaging non-governmental and private institutions, domain experts, and even the general public, policymakers can make informed and inclusive decisions. Drawing on the Media Richness Theory and applying the Design Science Research method, we explore how a chatbot can be designed to improve the effectiveness of the policy-making process of existing citizen involvement platforms. Leveraging the Have Your Say platform, which solicits feedback on European Commission initiatives and regulations, a Large Language Model based chatbot, called AskThePublic is created, providing policymakers, journalists, researchers, and interested citizens with a convenient channel to explore and engage with public input. By conducting 11 semistructured interviews, the results show that the participants value the interactive and structured responses as well as enhanced language capabilities, thus increasing their likelihood of engaging with AskThePublic over the existing platform. An outlook for future iterations is provided and discussed with regard to the perspectives of the different stakeholders.
Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a fundamental question remains largely unexplored: How do conversations with AI influence subjective well-being? To investigate this, we conducted a study where participants either engaged in conversations with an AI chatbot (N = 334) or wrote journal entires (N = 193) on the same randomly assigned topics and reported their momentary happiness afterward. We found that happiness after AI chatbot conversations was higher than after journaling, particularly when discussing negative topics such as depression or guilt. Leveraging large language models for sentiment analysis, we found that the AI chatbot mirrored participants' sentiment while maintaining a consistent positivity bias. When discussing negative topics, participants gradually aligned their sentiment with the AI's positivity, leading to an overall increase in happiness. We hypothesized that the history of participants' sentiment prediction errors, the difference between expected and actual emotional tone when responding to the AI chatbot, might explain this happiness effect. Using computational modeling, we find the history of these sentiment prediction errors over the course of a conversation predicts greater post-conversation happiness, demonstrating a central role of emotional expectations during dialogue. Our findings underscore the effect that AI interactions can have on human well-being.