Explainable Recommendation has been gaining attention over the last few years in industry and academia. Explanations provided along with recommendations in a recommender system framework have many uses: particularly reasoning why a suggestion is provided and how well an item aligns with a user's personalized preferences. Hence, explanations can play a huge role in influencing users to purchase products. However, the reliability of the explanations under varying scenarios has not been strictly verified from an empirical perspective. Unreliable explanations can bear strong consequences such as attackers leveraging explanations for manipulating and tempting users to purchase target items that the attackers would want to promote. In this paper, we study the vulnerability of existent feature-oriented explainable recommenders, particularly analyzing their performance under different levels of external noises added into model parameters. We conducted experiments by analyzing three important state-of-the-art (SOTA) explainable recommenders when trained on two widely used e-commerce based recommendation datasets of different scales. We observe that all the explainable models are vulnerable to increased noise levels. Experimental results verify our hypothesis that the ability to explain recommendations does decrease along with increasing noise levels and particularly adversarial noise does contribute to a much stronger decrease. Our study presents an empirical verification on the topic of robust explanations in recommender systems which can be extended to different types of explainable recommenders in RS.
Providing explanations within the recommendation system would boost user satisfaction and foster trust, especially by elaborating on the reasons for selecting recommended items tailored to the user. The predominant approach in this domain revolves around generating text-based explanations, with a notable emphasis on applying large language models (LLMs). However, refining LLMs for explainable recommendations proves impractical due to time constraints and computing resource limitations. As an alternative, the current approach involves training the prompt rather than the LLM. In this study, we developed a model that utilizes the ID vectors of user and item inputs as prompts for GPT-2. We employed a joint training mechanism within a multi-task learning framework to optimize both the recommendation task and explanation task. This strategy enables a more effective exploration of users' interests, improving recommendation effectiveness and user satisfaction. Through the experiments, our method achieving 1.59 DIV, 0.57 USR and 0.41 FCR on the Yelp, TripAdvisor and Amazon dataset respectively, demonstrates superior performance over four SOTA methods in terms of explainability evaluation metric. In addition, we identified that the proposed model is able to ensure stable textual quality on the three public datasets.
As personalized recommendation systems become vital in the age of information overload, traditional methods relying solely on historical user interactions often fail to fully capture the multifaceted nature of human interests. To enable more human-centric modeling of user preferences, this work proposes a novel explainable recommendation framework, i.e., LLMHG, synergizing the reasoning capabilities of large language models (LLMs) and the structural advantages of hypergraph neural networks. By effectively profiling and interpreting the nuances of individual user interests, our framework pioneers enhancements to recommendation systems with increased explainability. We validate that explicitly accounting for the intricacies of human preferences allows our human-centric and explainable LLMHG approach to consistently outperform conventional models across diverse real-world datasets. The proposed plug-and-play enhancement framework delivers immediate gains in recommendation performance while offering a pathway to apply advanced LLMs for better capturing the complexity of human interests across machine learning applications.
Compared with only pursuing recommendation accuracy, the explainability of a recommendation model has drawn more attention in recent years. Many graph-based recommendations resort to informative paths with the attention mechanism for the explanation. Unfortunately, these attention weights are intentionally designed for model accuracy but not explainability. Recently, some researchers have started to question attention-based explainability because the attention weights are unstable for different reproductions, and they may not always align with human intuition. Inspired by the counterfactual reasoning from causality learning theory, we propose a novel explainable framework targeting path-based recommendations, wherein the explainable weights of paths are learned to replace attention weights. Specifically, we design two counterfactual reasoning algorithms from both path representation and path topological structure perspectives. Moreover, unlike traditional case studies, we also propose a package of explainability evaluation solutions with both qualitative and quantitative methods. We conduct extensive experiments on three real-world datasets, the results of which further demonstrate the effectiveness and reliability of our method.
Denoising Diffusion Probabilistic Model (DDPM) has shown great competence in image and audio generation tasks. However, there exist few attempts to employ DDPM in the text generation, especially review generation under recommendation systems. Fueled by the predicted reviews explainability that justifies recommendations could assist users better understand the recommended items and increase the transparency of recommendation system, we propose a Diffusion Model-based Review Generation towards EXplainable Recommendation named Diffusion-EXR. Diffusion-EXR corrupts the sequence of review embeddings by incrementally introducing varied levels of Gaussian noise to the sequence of word embeddings and learns to reconstruct the original word representations in the reverse process. The nature of DDPM enables our lightweight Transformer backbone to perform excellently in the recommendation review generation task. Extensive experimental results have demonstrated that Diffusion-EXR can achieve state-of-the-art review generation for recommendation on two publicly available benchmark datasets.
Generating user-friendly explanations regarding why an item is recommended has become increasingly common, largely due to advances in language generation technology, which can enhance user trust and facilitate more informed decision-making when using online services. However, existing explainable recommendation systems focus on using small-size language models. It remains uncertain what impact replacing the explanation generator with the recently emerging large language models (LLMs) would have. Can we expect unprecedented results? In this study, we propose LLMXRec, a simple yet effective two-stage explainable recommendation framework aimed at further boosting the explanation quality by employing LLMs. Unlike most existing LLM-based recommendation works, a key characteristic of LLMXRec is its emphasis on the close collaboration between previous recommender models and LLM-based explanation generators. Specifically, by adopting several key fine-tuning techniques, including parameter-efficient instructing tuning and personalized prompt techniques, controllable and fluent explanations can be well generated to achieve the goal of explanation recommendation. Most notably, we provide three different perspectives to evaluate the effectiveness of the explanations. Finally, we conduct extensive experiments over several benchmark recommender models and publicly available datasets. The experimental results not only yield positive results in terms of effectiveness and efficiency but also uncover some previously unknown outcomes. To facilitate further explorations in this area, the full code and detailed original results are open-sourced at https://github.com/GodFire66666/LLM_rec_explanation/.
The increasing availability of Massive Open Online Courses (MOOCs) has created a necessity for personalized course recommendation systems. These systems often combine neural networks with Knowledge Graphs (KGs) to achieve richer representations of learners and courses. While these enriched representations allow more accurate and personalized recommendations, explainability remains a significant challenge which is especially problematic for certain domains with significant impact such as education and online learning. Recently, a novel class of recommender systems that uses reinforcement learning and graph reasoning over KGs has been proposed to generate explainable recommendations in the form of paths over a KG. Despite their accuracy and interpretability on e-commerce datasets, these approaches have scarcely been applied to the educational domain and their use in practice has not been studied. In this work, we propose an explainable recommendation system for MOOCs that uses graph reasoning. To validate the practical implications of our approach, we conducted a user study examining user perceptions of our new explainable recommendations. We demonstrate the generalizability of our approach by conducting experiments on two educational datasets: COCO and Xuetang.
The integration of path reasoning with language modeling in recommender systems has shown promise for enhancing explainability but often struggles with the authenticity of the explanations provided. Traditional models modify their architecture to produce entities and relations alternately--for example, employing separate heads for each in the model--which does not ensure the authenticity of paths reflective of actual Knowledge Graph (KG) connections. This misalignment can lead to user distrust due to the generation of corrupted paths. Addressing this, we introduce PEARLM (Path-based Explainable-Accurate Recommender based on Language Modelling), which innovates with a Knowledge Graph Constraint Decoding (KGCD) mechanism. This mechanism ensures zero incidence of corrupted paths by enforcing adherence to valid KG connections at the decoding level, agnostic of the underlying model architecture. By integrating direct token embedding learning from KG paths, PEARLM not only guarantees the generation of plausible and verifiable explanations but also highly enhances recommendation accuracy. We validate the effectiveness of our approach through a rigorous empirical assessment, employing a newly proposed metric that quantifies the integrity of explanation paths. Our results demonstrate a significant improvement over existing methods, effectively eliminating the generation of inaccurate paths and advancing the state-of-the-art in explainable recommender systems.
Recommendation explanations help to improve their acceptance by end users. The form of explanation of interest here is presenting an existing review of the recommended item. The challenge is in selecting a suitable review, which is customarily addressed by assessing the relative importance of each review to the recommendation objective. Our focus is on improving review-level explanation by leveraging additional information in the form of questions and answers (QA). The proposed framework employs QA in an attention mechanism that aligns reviews to various QAs of an item and assesses their contribution jointly to the recommendation objective. The benefits are two-fold. For one, QA aids in selecting more useful reviews. For another, QA itself could accompany a well-aligned review in an expanded form of explanation. Experiments showcase the efficacies of our method as compared to baselines in identifying useful reviews and QAs, while maintaining parity in recommendation performance.
Explanations accompanied by a recommendation can assist users in understanding the decision made by recommendation systems, which in turn increases a user's confidence and trust in the system. Recently, research has focused on generating natural language explanations in a human-readable format. Thus far, the proposed approaches leverage item reviews written by users, which are often subjective, sparse in language, and unable to account for new items that have not been purchased or reviewed before. Instead, we aim to generate fact-grounded recommendation explanations that are objectively described with item features while implicitly considering a user's preferences, based on the user's purchase history. To achieve this, we propose a knowledge graph (KG) approach to natural language explainable recommendation. Our approach draws on user-item features through a novel collaborative filtering-based KG representation to produce fact-grounded, personalized explanations, while jointly learning user-item representations for recommendation scoring. Experimental results show that our approach consistently outperforms previous state-of-the-art models on natural language explainable recommendation.
Recommender Systems have become crucial in the modern world, commonly guiding users towards relevant content or products, and having a large influence over the decisions of users and citizens. However, ensuring transparency and user trust in these systems remains a challenge; personalized explanations have emerged as a solution, offering justifications for recommendations. Among the existing approaches for generating personalized explanations, using existing visual content created by users is a promising option to maximize transparency and user trust. State-of-the-art models that follow this approach, despite leveraging highly optimized architectures, employ surrogate learning tasks that do not efficiently model the objective of ranking images as explanations for a given recommendation; this leads to a suboptimal training process with high computational costs that may not be reduced without affecting model performance. This work presents BRIE, a novel model where we leverage Bayesian Pairwise Ranking to enhance the training process, allowing us to consistently outperform state-of-the-art models in six real-world datasets while reducing its model size by up to 64 times and its CO2 emissions by up to 75% in training and inference.
News recommender systems (NRS) have been widely applied for online news websites to help users find relevant articles based on their interests. Recent methods have demonstrated considerable success in terms of recommendation performance. However, the lack of explanation for these recommendations can lead to mistrust among users and lack of acceptance of recommendations. To address this issue, we propose a new explainable news model to construct a topic-aware explainable recommendation approach that can both accurately identify relevant articles and explain why they have been recommended, using information from associated topics. Additionally, our model incorporates two coherence metrics applied to assess topic quality, providing measure of the interpretability of these explanations. The results of our experiments on the MIND dataset indicate that the proposed explainable NRS outperforms several other baseline systems, while it is also capable of producing interpretable topics compared to those generated by a classical LDA topic model. Furthermore, we present a case study through a real-world example showcasing the usefulness of our NRS for generating explanations.
Explainable recommender systems (RS) have traditionally followed a one-size-fits-all approach, delivering the same explanation level of detail to each user, without considering their individual needs and goals. Further, explanations in RS have so far been presented mostly in a static and non-interactive manner. To fill these research gaps, we aim in this paper to adopt a user-centered, interactive explanation model that provides explanations with different levels of detail and empowers users to interact with, control, and personalize the explanations based on their needs and preferences. We followed a user-centered approach to design interactive explanations with three levels of detail (basic, intermediate, and advanced) and implemented them in the transparent Recommendation and Interest Modeling Application (RIMA). We conducted a qualitative user study (N=14) to investigate the impact of providing interactive explanations with varying level of details on the users' perception of the explainable RS. Our study showed qualitative evidence that fostering interaction and giving users control in deciding which explanation they would like to see can meet the demands of users with different needs, preferences, and goals, and consequently can have positive effects on different crucial aspects in explainable recommendation, including transparency, trust, satisfaction, and user experience.
Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the conversational environment, multiple contextualized explanations need to be generated, which poses further challenges for explanations. To better measure explainability in conversational recommender systems (CRS), we propose ten evaluation perspectives based on concepts from conventional recommender systems together with the characteristics of CRS. We assess five existing CRS benchmark datasets using these metrics and observe the necessity of improving the explanation quality of CRS. To achieve this, we conduct manual and automatic approaches to extend these dialogues and construct a new CRS dataset, namely Explainable Recommendation Dialogues (E-ReDial). It includes 756 dialogues with over 2,000 high-quality rewritten explanations. We compare two baseline approaches to perform explanation generation based on E-ReDial. Experimental results suggest that models trained on E-ReDial can significantly improve explainability while introducing knowledge into the models can further improve the performance. GPT-3 in the in-context learning setting can generate more realistic and diverse movie descriptions. In contrast, T5 training on E-ReDial can better generate clear reasons for recommendations based on user preferences. E-ReDial is available at https://github.com/Superbooming/E-ReDial.
Significant attention has been paid to enhancing recommender systems (RS) with explanation facilities to help users make informed decisions and increase trust in and satisfaction with the RS. Justification and transparency represent two crucial goals in explainable recommendation. Different from transparency, which faithfully exposes the reasoning behind the recommendation mechanism, justification conveys a conceptual model that may differ from that of the underlying algorithm. An explanation is an answer to a question. In explainable recommendation, a user would want to ask questions (referred to as intelligibility types) to understand results given by the RS. In this paper, we identify relationships between Why and How explanation intelligibility types and the explanation goals of justification and transparency. We followed the Human-Centered Design (HCD) approach and leveraged the What-Why-How visualization framework to systematically design and implement Why and How visual explanations in the transparent Recommendation and Interest Modeling Application (RIMA). Furthermore, we conducted a qualitative user study (N=12) to investigate the potential effects of providing Why and How explanations together in an explainable RS on the users' perceptions regarding transparency, trust, and satisfaction. Our study showed qualitative evidence confirming that the choice of the explanation intelligibility types depends on the explanation goal and user type.
Providing system-generated explanations for recommendations represents an important step towards transparent and trustworthy recommender systems. Explainable recommender systems provide a human-understandable rationale for their outputs. Over the last two decades, explainable recommendation has attracted much attention in the recommender systems research community. This paper aims to provide a comprehensive review of research efforts on visual explanation in recommender systems. More concretely, we systematically review the literature on explanations in recommender systems based on four dimensions, namely explanation goal, explanation scope, explanation style, and explanation format. Recognizing the importance of visualization, we approach the recommender system literature from the angle of explanatory visualizations, that is using visualizations as a display style of explanation. As a result, we derive a set of guidelines that might be constructive for designing explanatory visualizations in recommender systems and identify perspectives for future work in this field. The aim of this review is to help recommendation researchers and practitioners better understand the potential of visually explainable recommendation research and to support them in the systematic design of visual explanations in current and future recommender systems.
The debut of ChatGPT has recently attracted the attention of the natural language processing (NLP) community and beyond. Existing studies have demonstrated that ChatGPT shows significant improvement in a range of downstream NLP tasks, but the capabilities and limitations of ChatGPT in terms of recommendations remain unclear. In this study, we aim to conduct an empirical analysis of ChatGPT's recommendation ability from an Information Retrieval (IR) perspective, including point-wise, pair-wise, and list-wise ranking. To achieve this goal, we re-formulate the above three recommendation policies into a domain-specific prompt format. Through extensive experiments on four datasets from different domains, we demonstrate that ChatGPT outperforms other large language models across all three ranking policies. Based on the analysis of unit cost improvements, we identify that ChatGPT with list-wise ranking achieves the best trade-off between cost and performance compared to point-wise and pair-wise ranking. Moreover, ChatGPT shows the potential for mitigating the cold start problem and explainable recommendation. To facilitate further explorations in this area, the full code and detailed original results are open-sourced at https://github.com/rainym00d/LLM4RS.
Despite the acknowledgment that the perception of explanations may vary considerably between end-users, explainable recommender systems (RS) have traditionally followed a one-size-fits-all model, whereby the same explanation level of detail is provided to each user, without taking into consideration individual user's context, i.e., goals and personal characteristics. To fill this research gap, we aim in this paper at a shift from a one-size-fits-all to a personalized approach to explainable recommendation by giving users agency in deciding which explanation they would like to see. We developed a transparent Recommendation and Interest Modeling Application (RIMA) that provides on-demand personalized explanations of the recommendations, with three levels of detail (basic, intermediate, advanced) to meet the demands of different types of end-users. We conducted a within-subject study (N=31) to investigate the relationship between user's personal characteristics and the explanation level of detail, and the effects of these two variables on the perception of the explainable RS with regard to different explanation goals. Our results show that the perception of explainable RS with different levels of detail is affected to different degrees by the explanation goal and user type. Consequently, we suggested some theoretical and design guidelines to support the systematic design of explanatory interfaces in RS tailored to the user's context.
Explainable recommendation has attracted much attention from the industry and academic communities. It has shown great potential for improving the recommendation persuasiveness, informativeness and user satisfaction. Despite a lot of promising explainable recommender models have been proposed in the past few years, the evaluation strategies of these models suffer from several limitations. For example, the explanation ground truths are not labeled by real users, the explanations are mostly evaluated based on only one aspect and the evaluation strategies can be hard to unify. To alleviate the above problems, we propose to build an explainable recommendation dataset with multi-aspect real user labeled ground truths. In specific, we firstly develop a video recommendation platform, where a series of questions around the recommendation explainability are carefully designed. Then, we recruit about 3000 users with different backgrounds to use the system, and collect their behaviors and feedback to our questions. In this paper, we detail the construction process of our dataset and also provide extensive analysis on its characteristics. In addition, we develop a library, where ten well-known explainable recommender models are implemented in a unified framework. Based on this library, we build several benchmarks for different explainable recommendation tasks. At last, we present many new opportunities brought by our dataset, which are expected to shed some new lights to the explainable recommendation field. Our dataset, library and the related documents have been released at https://reasoner2023.github.io/.
Recently, neural networks based models have been widely used for recommender systems (RS). Unfortunately, the existing neural network based RS solutions are often treated as black-boxes, which gain little trust and confidence from users. Thus, there is an increasing demand of explainability. Several explainable recommendation methods have been introduced to RS. However, there is a trade-off between explainability and performance among these methods. In this paper, we propose a novel framework, the Tower Bridge Net (TB-Net), using the proposed bidirectional embedding propagation approach to achieve both superior recommendation and explainability performances. Extensive validation on three public datasets shows that the performance of TB-Net dominates the state-of-the-art models. We quantitatively evaluate the explainability by using numerical metrics and experimentally prove that TB-Net achieves a significant improvement on explainability compared with existing methods. More importantly, TB-Net has been deployed and offers explainable recommendation service for the largest bank in China, Industrial and Commercial Bank of China Limited (ICBC). Results on a billion-scale dataset (1.2 billion nodes and edges) from ICBC show that TB-Net can provide both accurate recommendations and semantic explanations, and is very effective and deployable in practice.