Traditional toxicity detection models have focused on the single utterance level without deeper understanding of context. We introduce CONDA, a new dataset for in-game toxic language detection enabling joint intent classification and slot filling analysis, which is the core task of Natural Language Understanding (NLU). The dataset consists of 45K utterances from 12K conversations from the chat logs of 1.9K completed Dota 2 matches. We propose a robust dual semantic-level toxicity framework, which handles utterance and token-level patterns, and rich contextual chatting history. Accompanying the dataset is a thorough in-game toxicity analysis, which provides comprehensive understanding of context at utterance, token, and dual levels. Inspired by NLU, we also apply its metrics to the toxicity detection tasks for assessing toxicity and game-specific aspects. We evaluate strong NLU models on CONDA, providing fine-grained results for different intent classes and slot classes. Furthermore, we examine the coverage of toxicity nature in our dataset by comparing it with other toxicity datasets.
Pre-trained Transformer-based models were reported to be robust in intent classification. In this work, we first point out the importance of in-domain out-of-scope detection in few-shot intent recognition tasks and then illustrate the vulnerability of pre-trained Transformer-based models against samples that are in-domain but out-of-scope (ID-OOS). We construct two new datasets, and empirically show that pre-trained models do not perform well on both ID-OOS examples and general out-of-scope examples, especially on fine-grained few-shot intent detection tasks. To figure out how the models mistakenly classify ID-OOS intents as in-scope intents, we further conduct analysis on confidence scores and the overlapping keywords, as well as point out several prospective directions for future work. Resources are available on https://github.com/jianguoz/Few-Shot-Intent-Detection.
The lack of publicly available evaluation data for low-resource languages limits progress in Spoken Language Understanding (SLU). As key tasks like intent classification and slot filling require abundant training data, it is desirable to reuse existing data in high-resource languages to develop models for low-resource scenarios. We introduce xSID, a new benchmark for cross-lingual Slot and Intent Detection in 13 languages from 6 language families, including a very low-resource dialect. To tackle the challenge, we propose a joint learning approach, with English SLU training data and non-English auxiliary tasks from raw text, syntax and translation for transfer. We study two setups which differ by type and language coverage of the pre-trained embeddings. Our results show that jointly learning the main tasks with masked language modeling is effective for slots, while machine translation transfer works best for intent classification.
Semi-supervised node classification on graphs is an important research problem, with many real-world applications in information retrieval such as content classification on a social network and query intent classification on an e-commerce query graph. While traditional approaches are largely transductive, recent graph neural networks (GNNs) integrate node features with network structures, thus enabling inductive node classification models that can be applied to new nodes or even new graphs in the same feature space. However, inter-graph differences still exist across graphs within the same domain. Thus, training just one global model (e.g., a state-of-the-art GNN) to handle all new graphs, whilst ignoring the inter-graph differences, can lead to suboptimal performance. In this paper, we study the problem of inductive node classification across graphs. Unlike existing one-model-fits-all approaches, we propose a novel meta-inductive framework called MI-GNN to customize the inductive model to each graph under a meta-learning paradigm. That is, MI-GNN does not directly learn an inductive model; it learns the general knowledge of how to train a model for semi-supervised node classification on new graphs. To cope with the differences across graphs, MI-GNN employs a dual adaptation mechanism at both the graph and task levels. More specifically, we learn a graph prior to adapt for the graph-level differences, and a task prior to adapt for the task-level differences conditioned on a graph. Extensive experiments on five real-world graph collections demonstrate the effectiveness of our proposed model.
Out-of-domain (OOD) input detection is vital in a task-oriented dialogue system since the acceptance of unsupported inputs could lead to an incorrect response of the system. This paper proposes OutFlip, a method to generate out-of-domain samples using only in-domain training dataset automatically. A white-box natural language attack method HotFlip is revised to generate out-of-domain samples instead of adversarial examples. Our evaluation results showed that integrating OutFlip-generated out-of-domain samples into the training dataset could significantly improve an intent classification model's out-of-domain detection performance.
Generalization is a central problem in machine learning, especially when data is limited. Using prior information to enforce constraints is the principled way of encouraging generalization. In this work, we propose to leverage the prior information embedded in pretrained language models (LM) to improve generalization for intent classification and slot labeling tasks with limited training data. Specifically, we extract prior knowledge from pretrained LM in the form of synthetic data, which encode the prior implicitly. We fine-tune the LM to generate an augmented language, which contains not only text but also encodes both intent labels and slot labels. The generated synthetic data can be used to train a classifier later. Since the generated data may contain noise, we rephrase the learning from generated data as learning with noisy labels. We then utilize the mixout regularization for the classifier and prove its effectiveness to resist label noise in generated data. Empirically, our method demonstrates superior performance and outperforms the baseline by a large margin.
User queries for a real-world dialog system may sometimes fall outside the scope of the system's capabilities, but appropriate system responses will enable smooth processing throughout the human-computer interaction. This paper is concerned with the user's intent, and focuses on out-of-scope intent classification in dialog systems. Although user intents are highly correlated with the application domain, few studies have exploited such correlations for intent classification. Rather than developing a two-stage approach that first classifies the domain and then the intent, we propose a hierarchical multi-task learning approach based on a joint model to classify domain and intent simultaneously. Novelties in the proposed approach include: (1) sharing supervised out-of-scope signals in joint modeling of domain and intent classification to replace a two-stage pipeline; and (2) introducing a hierarchical model that learns the intent and domain representations in the higher and lower layers respectively. Experiments show that the model outperforms existing methods in terms of accuracy, out-of-scope recall and F1. Additionally, threshold-based post-processing further improves performance by balancing precision and recall in intent classification.
Text classification is usually studied by labeling natural language texts with relevant categories from a predefined set. In the real world, new classes might keep challenging the existing system with limited labeled data. The system should be intelligent enough to recognize upcoming new classes with a few examples. In this work, we define a new task in the NLP domain, incremental few-shot text classification, where the system incrementally handles multiple rounds of new classes. For each round, there is a batch of new classes with a few labeled examples per class. Two major challenges exist in this new task: (i) For the learning process, the system should incrementally learn new classes round by round without re-training on the examples of preceding classes; (ii) For the performance, the system should perform well on new classes without much loss on preceding classes. In addition to formulating the new task, we also release two benchmark datasets in the incremental few-shot setting: intent classification and relation classification. Moreover, we propose two entailment approaches, ENTAILMENT and HYBRID, which show promise for solving this novel problem.
Neural Language Models (NLM), when trained and evaluated with context spanning multiple utterances, have been shown to consistently outperform both conventional n-gram language models and NLMs that use limited context. In this paper, we investigate various techniques to incorporate turn based context history into both recurrent (LSTM) and Transformer-XL based NLMs. For recurrent based NLMs, we explore context carry over mechanism and feature based augmentation, where we incorporate other forms of contextual information such as bot response and system dialogue acts as classified by a Natural Language Understanding (NLU) model. To mitigate the sharp nearby, fuzzy far away problem with contextual NLM, we propose the use of attention layer over lexical metadata to improve feature based augmentation. Additionally, we adapt our contextual NLM towards user provided on-the-fly speech patterns by leveraging encodings from a large pre-trained masked language model and performing fusion with a Transformer-XL based NLM. We test our proposed models using N-best rescoring of ASR hypotheses of task-oriented dialogues and also evaluate on downstream NLU tasks such as intent classification and slot labeling. The best performing model shows a relative WER between 1.6% and 9.1% and a slot labeling F1 score improvement of 4% over non-contextual baselines.
Current intent classification approaches assign binary intent class memberships to natural language utterances while disregarding the inherent vagueness in language and the corresponding vagueness in intent class boundaries. In this work, we propose a scheme to address the ambiguity in single-intent as well as multi-intent natural language utterances by creating degree memberships over fuzzified intent classes. To our knowledge, this is the first work to address and quantify the impact of the fuzzy nature of natural language utterances over intent category memberships. Additionally, our approach overcomes the sparsity of multi-intent utterance data to train classification models by using a small database of single intent utterances to generate class memberships over multi-intent utterances. We evaluate our approach over two task-oriented dialog datasets, across different fuzzy membership generation techniques and approximate string similarity measures. Our results reveal the impact of lexical overlap between utterances of different intents, and the underlying data distributions, on the fuzzification of intent memberships. Moreover, we evaluate the accuracy of our approach by comparing the defuzzified memberships to their binary counterparts, across different combinations of membership functions and string similarity measures.
We introduce a data augmentation technique based on byte pair encoding and a BERT-like self-attention model to boost performance on spoken language understanding tasks. We compare and evaluate this method with a range of augmentation techniques encompassing generative models such as VAEs and performance-boosting techniques such as synonym replacement and back-translation. We show our method performs strongly on domain and intent classification tasks for a voice assistant and in a user-study focused on utterance naturalness and semantic similarity.
Intent Classification (IC) and Slot Labeling (SL) models, which form the basis of dialogue systems, often encounter noisy data in real-word environments. In this work, we investigate how robust IC/SL models are to noisy data. We collect and publicly release a test-suite for seven common noise types found in production human-to-bot conversations (abbreviations, casing, misspellings, morphological variants, paraphrases, punctuation and synonyms). On this test-suite, we show that common noise types substantially degrade the IC accuracy and SL F1 performance of state-of-the-art BERT-based IC/SL models. By leveraging cross-noise robustness transfer -- training on one noise type to improve robustness on another noise type -- we design aggregate data-augmentation approaches that increase the model performance across all seven noise types by +10.8% for IC accuracy and +15 points for SL F1 on average. To the best of our knowledge, this is the first work to present a single IC/SL model that is robust to a wide range of noise phenomena.
Most End-to-End (E2E) SLU networks leverage the pre-trained ASR networks but still lack the capability to understand the semantics of utterances, crucial for the SLU task. To solve this, recently proposed studies use pre-trained NLU networks. However, it is not trivial to fully utilize both pre-trained networks; many solutions were proposed, such as Knowledge Distillation, cross-modal shared embedding, and network integration with Interface. We propose a simple and robust integration method for the E2E SLU network with novel Interface, Continuous Token Interface (CTI), the junctional representation of the ASR and NLU networks when both networks are pre-trained with the same vocabulary. Because the only difference is the noise level, we directly feed the ASR network's output to the NLU network. Thus, we can train our SLU network in an E2E manner without additional modules, such as Gumbel-Softmax. We evaluate our model using SLURP, a challenging SLU dataset and achieve state-of-the-art scores on both intent classification and slot filling tasks. We also verify the NLU network, pre-trained with Masked Language Model, can utilize a noisy textual representation of CTI. Moreover, we show our model can be trained with multi-task learning from heterogeneous data even after integration with CTI.
Few-shot learning arises in important practical scenarios, such as when a natural language understanding system needs to learn new semantic labels for an emerging, resource-scarce domain. In this paper, we explore retrieval-based methods for intent classification and slot filling tasks in few-shot settings. Retrieval-based methods make predictions based on labeled examples in the retrieval index that are similar to the input, and thus can adapt to new domains simply by changing the index without having to retrain the model. However, it is non-trivial to apply such methods on tasks with a complex label space like slot filling. To this end, we propose a span-level retrieval method that learns similar contextualized representations for spans with the same label via a novel batch-softmax objective. At inference time, we use the labels of the retrieved spans to construct the final structure with the highest aggregated score. Our method outperforms previous systems in various few-shot settings on the CLINC and SNIPS benchmarks.
A major focus of recent research in spoken language understanding (SLU) has been on the end-to-end approach where a single model can predict intents directly from speech inputs without intermediate transcripts. However, this approach presents some challenges. First, since speech can be considered as personally identifiable information, in some cases only automatic speech recognition (ASR) transcripts are accessible. Second, intent-labeled speech data is scarce. To address the first challenge, we propose a novel system that can predict intents from flexible types of inputs: speech, ASR transcripts, or both. We demonstrate strong performance for either modality separately, and when both speech and ASR transcripts are available, through system combination, we achieve better results than using a single input modality. To address the second challenge, we leverage a semantically robust pre-trained BERT model and adopt a cross-modal system that co-trains text embeddings and acoustic embeddings in a shared latent space. We further enhance this system by utilizing an acoustic module pre-trained on LibriSpeech and domain-adapting the text module on our target datasets. Our experiments show significant advantages for these pre-training and fine-tuning strategies, resulting in a system that achieves competitive intent-classification performance on Snips SLU and Fluent Speech Commands datasets.
Intent Recognition and Slot Identification are crucial components in spoken language understanding (SLU) systems. In this paper, we present a novel approach towards both these tasks in the context of low resourced and unwritten languages. We present an acoustic based SLU system that converts speech to its phonetic transcription using a universal phone recognition system. We build a word-free natural language understanding module that does intent recognition and slot identification from these phonetic transcription. Our proposed SLU system performs competitively for resource rich scenarios and significantly outperforms existing approaches as the amount of available data reduces. We observe more than 10% improvement for intent classification in Tamil and more than 5% improvement for intent classification in Sinhala. We also present a novel approach towards unsupervised slot identification using normalized attention scores. This approach can be used for unsupervised slot labelling, data augmentation and to generate data for a new slot in a one-shot way with only one speech recording
This paper presents a production Semi-Supervised Learning (SSL) pipeline based on the student-teacher framework, which leverages millions of unlabeled examples to improve Natural Language Understanding (NLU) tasks. We investigate two questions related to the use of unlabeled data in production SSL context: 1) how to select samples from a huge unlabeled data pool that are beneficial for SSL training, and 2) how do the selected data affect the performance of different state-of-the-art SSL techniques. We compare four widely used SSL techniques, Pseudo-Label (PL), Knowledge Distillation (KD), Virtual Adversarial Training (VAT) and Cross-View Training (CVT) in conjunction with two data selection methods including committee-based selection and submodular optimization based selection. We further examine the benefits and drawbacks of these techniques when applied to intent classification (IC) and named entity recognition (NER) tasks, and provide guidelines specifying when each of these methods might be beneficial to improve large scale NLU systems.
The understanding of the human language is quantified by identifying intents and entities. Even though classification methods that rely on labeled information are often used for the comprehension of language understanding, it is incredibly time consuming and tedious process to generate high propensity supervised datasets. In this paper, we present the generation of accurate intents for the corresponding Roman Urdu unstructured data and integrate this corpus in RASA NLU module for intent classification. We embed knowledge graph with RASA Framework to maintain the dialog history for semantic based natural language mechanism for chatbot communication. We compare results of our work with existing linguistic systems combined with semantic technologies. Minimum accuracy of intents generation is 64 percent of confidence and in the response generation part minimum accuracy is 82.1 percent and maximum accuracy gain is 96.7 percent. All the scores refers to log precision, recall, and f1 measure for each intents once summarized for all. Furthermore, it creates a confusion matrix represents that which intents are ambiguously recognized by approach.
Intent classification is a task in spoken language understanding. An intent classification system is usually implemented as a pipeline process, with a speech recognition module followed by text processing that classifies the intents. There are also studies of end-to-end system that takes acoustic features as input and classifies the intents directly. Such systems don't take advantage of relevant linguistic information, and suffer from limited training data. In this work, we propose a novel intent classification framework that employs acoustic features extracted from a pretrained speech recognition system and linguistic features learned from a pretrained language model. We use knowledge distillation technique to map the acoustic embeddings towards linguistic embeddings. We perform fusion of both acoustic and linguistic embeddings through cross-attention approach to classify intents. With the proposed method, we achieve 90.86% and 99.07% accuracy on ATIS and Fluent speech corpus, respectively.
In many applications of machine learning, certain categories of examples may be underrepresented in the training data, causing systems to underperform on such "few-shot" cases at test time. A common remedy is to perform data augmentation, such as by duplicating underrepresented examples, or heuristically synthesizing new examples. But these remedies often fail to cover the full diversity and complexity of real examples. We propose a data augmentation approach that performs neural Example Extrapolation (Ex2). Given a handful of exemplars sampled from some distribution, Ex2 synthesizes new examples that also belong to the same distribution. The Ex2 model is learned by simulating the example generation procedure on data-rich slices of the data, and it is applied to underrepresented, few-shot slices. We apply Ex2 to a range of language understanding tasks and significantly improve over state-of-the-art methods on multiple few-shot learning benchmarks, including for relation extraction (FewRel) and intent classification + slot filling (SNIPS).