Intent detection aims to identify user intents from natural language inputs, where supervised methods rely heavily on labeled in-domain (IND) data and struggle with out-of-domain (OOD) intents, limiting their practical applicability. Generalized Intent Discovery (GID) addresses this by leveraging unlabeled OOD data to discover new intents without additional annotation. However, existing methods focus solely on clustering unsupervised data while neglecting domain adaptation. Therefore, we propose a consistency-driven prototype-prompting framework for GID from the perspective of integrating old and new knowledge, which includes a prototype-prompting framework for transferring old knowledge from external sources, and a hierarchical consistency constraint for learning new knowledge from target domains. We conducted extensive experiments and the results show that our method significantly outperforms all baseline methods, achieving state-of-the-art results, which strongly demonstrates the effectiveness and generalization of our methods. Our source code is publicly available at https://github.com/smileix/cpp.
Current invasive assistive technologies are designed to infer high-dimensional motor control signals from severely paralyzed patients. However, they face significant challenges, including public acceptance, limited longevity, and barriers to commercialization. Meanwhile, noninvasive alternatives often rely on artifact-prone signals, require lengthy user training, and struggle to deliver robust high-dimensional control for dexterous tasks. To address these issues, this study introduces a novel human-centered multimodal AI approach as intelligent compensatory mechanisms for lost motor functions that could potentially enable patients with severe paralysis to control high-dimensional assistive devices, such as dexterous robotic arms, using limited and noninvasive inputs. In contrast to the current state-of-the-art (SoTA) noninvasive approaches, our context-aware, multimodal shared-autonomy framework integrates deep reinforcement learning algorithms to blend limited low-dimensional user input with real-time environmental perception, enabling adaptive, dynamic, and intelligent interpretation of human intent for complex dexterous manipulation tasks, such as pick-and-place. The results from our ARAS (Adaptive Reinforcement learning for Amplification of limited inputs in Shared autonomy) trained with synthetic users over 50,000 computer simulation episodes demonstrated the first successful implementation of the proposed closed-loop human-in-the-loop paradigm, outperforming the SoTA shared autonomy algorithms. Following a zero-shot sim-to-real transfer, ARAS was evaluated on 23 human subjects, demonstrating high accuracy in dynamic intent detection and smooth, stable 3D trajectory control for dexterous pick-and-place tasks. ARAS user study achieved a high task success rate of 92.88%, with short completion times comparable to those of SoTA invasive assistive technologies.
In this demonstration, we develop IntentRec4Maps, a system to recognise users' intentions in interactive maps for real-world navigation. IntentRec4Maps uses the Google Maps Platform as the real-world interactive map, and a very effective approach for recognising users' intentions in real-time. We showcase the recognition process of IntentRec4Maps using two different Path-Planners and a Large Language Model (LLM). GitHub: https://github.com/PeijieZ/IntentRec4Maps
Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a real CPS dataset driven by human-like language. Moreover, existing conversational datasets for e-commerce are constructed for a particular market or a particular language and thus can not support cross-market and multi-lingual usage. In this paper, we propose a CPS data collection protocol and create a new CPS dataset, called PSCon, which assists product search through conversations with human-like language. The dataset is collected by a coached human-human data collection protocol and is available for dual markets and two languages. By formulating the task of CPS, the dataset allows for comprehensive and in-depth research on six subtasks: user intent detection, keyword extraction, system action prediction, question selection, item ranking, and response generation. Moreover, we present a concise analysis of the dataset and propose a benchmark model on the proposed CPS dataset. Our proposed dataset and model will be helpful for facilitating future research on CPS.
Slot and intent detection (SID) is a classic natural language understanding task. Despite this, research has only more recently begun focusing on SID for dialectal and colloquial varieties. Many approaches for low-resource scenarios have not yet been applied to dialectal SID data, or compared to each other on the same datasets. We participate in the VarDial 2025 shared task on slot and intent detection in Norwegian varieties, and compare multiple set-ups: varying the training data (English, Norwegian, or dialectal Norwegian), injecting character-level noise, training on auxiliary tasks, and applying Layer Swapping, a technique in which layers of models fine-tuned on different datasets are assembled into a model. We find noise injection to be beneficial while the effects of auxiliary tasks are mixed. Though some experimentation was required to successfully assemble a model from layers, it worked surprisingly well; a combination of models trained on English and small amounts of dialectal data produced the most robust slot predictions. Our best models achieve 97.6% intent accuracy and 85.6% slot F1 in the shared task.
Reliable slot and intent detection (SID) is crucial in natural language understanding for applications like digital assistants. Encoder-only transformer models fine-tuned on high-resource languages generally perform well on SID. However, they struggle with dialectal data, where no standardized form exists and training data is scarce and costly to produce. We explore zero-shot transfer learning for SID, focusing on multiple Bavarian dialects, for which we release a new dataset for the Munich dialect. We evaluate models trained on auxiliary tasks in Bavarian, and compare joint multi-task learning with intermediate-task training. We also compare three types of auxiliary tasks: token-level syntactic tasks, named entity recognition (NER), and language modelling. We find that the included auxiliary tasks have a more positive effect on slot filling than intent classification (with NER having the most positive effect), and that intermediate-task training yields more consistent performance gains. Our best-performing approach improves intent classification performance on Bavarian dialects by 5.1 and slot filling F1 by 8.4 percentage points.
In this short paper we propose a data augmentation method for intent detection in zero-resource domains. Existing data augmentation methods rely on few labelled examples for each intent category, which can be expensive in settings with many possible intents. We use a two-stage approach: First, we generate utterances for intent labels using an open-source large language model in a zero-shot setting. Second, we develop a smaller sequence-to-sequence model (the Refiner), to improve the generated utterances. The Refiner is fine-tuned on seen domains and then applied to unseen domains. We evaluate our method by training an intent classifier on the generated data, and evaluating it on real (human) data. We find that the Refiner significantly improves the data utility and diversity over the zero-shot LLM baseline for unseen domains and over common baseline approaches. Our results indicate that a two-step approach of a generative LLM in zero-shot setting and a smaller sequence-to-sequence model can provide high-quality data for intent detection.
This paper presents a novel and comprehensive solution to enhance both the robustness and efficiency of question answering (QA) systems through supervised contrastive learning (SCL). Training a high-performance QA system has become straightforward with pre-trained language models, requiring only a small amount of data and simple fine-tuning. However, despite recent advances, existing QA systems still exhibit significant deficiencies in functionality and training efficiency. We address the functionality issue by defining four key tasks: user input intent classification, out-of-domain input detection, new intent discovery, and continual learning. We then leverage a unified SCL-based representation learning method to efficiently build an intra-class compact and inter-class scattered feature space, facilitating both known intent classification and unknown intent detection and discovery. Consequently, with minimal additional tuning on downstream tasks, our approach significantly improves model efficiency and achieves new state-of-the-art performance across all tasks.
Navigating the complexities of language diversity is a central challenge in developing robust natural language processing systems, especially in specialized domains like banking. The Moroccan Dialect (Darija) serves as the common language that blends cultural complexities, historical impacts, and regional differences. The complexities of Darija present a special set of challenges for language models, as it differs from Modern Standard Arabic with strong influence from French, Spanish, and Tamazight, it requires a specific approach for effective communication. To tackle these challenges, this paper introduces \textbf{DarijaBanking}, a novel Darija dataset aimed at enhancing intent classification in the banking domain, addressing the critical need for automatic banking systems (e.g., chatbots) that communicate in the native language of Moroccan clients. DarijaBanking comprises over 1,800 parallel high-quality queries in Darija, Modern Standard Arabic (MSA), English, and French, organized into 24 intent classes. We experimented with various intent classification methods, including full fine-tuning of monolingual and multilingual models, zero-shot learning, retrieval-based approaches, and Large Language Model prompting. One of the main contributions of this work is BERTouch, our BERT-based language model for intent classification in Darija. BERTouch achieved F1-scores of 0.98 for Darija and 0.96 for MSA on DarijaBanking, outperforming the state-of-the-art alternatives including GPT-4 showcasing its effectiveness in the targeted application.
Accurate recognition of human motion intention (HMI) is beneficial for exoskeleton robots to improve the wearing comfort level and achieve natural human-robot interaction. A classifier trained on labeled source subjects (domains) performs poorly on unlabeled target subject since the difference in individual motor characteristics. The unsupervised domain adaptation (UDA) method has become an effective way to this problem. However, the labeled data are collected from multiple source subjects that might be different not only from the target subject but also from each other. The current UDA methods for HMI recognition ignore the difference between each source subject, which reduces the classification accuracy. Therefore, this paper considers the differences between source subjects and develops a novel theory and algorithm for UDA to recognize HMI, where the margin disparity discrepancy (MDD) is extended to multi-source UDA theory and a novel weight-aware-based multi-source UDA algorithm (WMDD) is proposed. The source domain weight, which can be adjusted adaptively by the MDD between each source subject and target subject, is incorporated into UDA to measure the differences between source subjects. The developed multi-source UDA theory is theoretical and the generalization error on target subject is guaranteed. The theory can be transformed into an optimization problem for UDA, successfully bridging the gap between theory and algorithm. Moreover, a lightweight network is employed to guarantee the real-time of classification and the adversarial learning between feature generator and ensemble classifiers is utilized to further improve the generalization ability. The extensive experiments verify theoretical analysis and show that WMDD outperforms previous UDA methods on HMI recognition tasks.
Biomedical queries have become increasingly prevalent in web searches, reflecting the growing interest in accessing biomedical literature. Despite recent research on large-language models (LLMs) motivated by endeavours to attain generalized intelligence, their efficacy in replacing task and domain-specific natural language understanding approaches remains questionable. In this paper, we address this question by conducting a comprehensive empirical evaluation of intent detection and named entity recognition (NER) tasks from biomedical text. We show that Supervised Fine Tuned approaches are still relevant and more effective than general-purpose LLMs. Biomedical transformer models such as PubMedBERT can surpass ChatGPT on NER task with only 5 supervised examples.
Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.
Multi-modal intent detection aims to utilize various modalities to understand the user's intentions, which is essential for the deployment of dialogue systems in real-world scenarios. The two core challenges for multi-modal intent detection are (1) how to effectively align and fuse different features of modalities and (2) the limited labeled multi-modal intent training data. In this work, we introduce a shallow-to-deep interaction framework with data augmentation (SDIF-DA) to address the above challenges. Firstly, SDIF-DA leverages a shallow-to-deep interaction module to progressively and effectively align and fuse features across text, video, and audio modalities. Secondly, we propose a ChatGPT-based data augmentation approach to automatically augment sufficient training data. Experimental results demonstrate that SDIF-DA can effectively align and fuse multi-modal features by achieving state-of-the-art performance. In addition, extensive analyses show that the introduced data augmentation approach can successfully distill knowledge from the large language model.
Profile-based intent detection and slot filling are important tasks aimed at reducing the ambiguity in user utterances by leveraging user-specific supporting profile information. However, research in these two tasks has not been extensively explored. To fill this gap, we propose a joint model, namely JPIS, designed to enhance profile-based intent detection and slot filling. JPIS incorporates the supporting profile information into its encoder and introduces a slot-to-intent attention mechanism to transfer slot information representations to intent detection. Experimental results show that our JPIS substantially outperforms previous profile-based models, establishing a new state-of-the-art performance in overall accuracy on the Chinese benchmark dataset ProSLU.
The research study of detecting multiple intents and filling slots is becoming more popular because of its relevance to complicated real-world situations. Recent advanced approaches, which are joint models based on graphs, might still face two potential issues: (i) the uncertainty introduced by constructing graphs based on preliminary intents and slots, which may transfer intent-slot correlation information to incorrect label node destinations, and (ii) direct incorporation of multiple intent labels for each token w.r.t. token-level intent voting might potentially lead to incorrect slot predictions, thereby hurting the overall performance. To address these two issues, we propose a joint model named MISCA. Our MISCA introduces an intent-slot co-attention mechanism and an underlying layer of label attention mechanism. These mechanisms enable MISCA to effectively capture correlations between intents and slot labels, eliminating the need for graph construction. They also facilitate the transfer of correlation information in both directions: from intents to slots and from slots to intents, through multiple levels of label-specific representations, without relying on token-level intent information. Experimental results show that MISCA outperforms previous models, achieving new state-of-the-art overall accuracy performances on two benchmark datasets MixATIS and MixSNIPS. This highlights the effectiveness of our attention mechanisms.
Task-oriented dialogue (ToD) systems help users execute well-defined tasks across a variety of domains (e.g., $\textit{flight booking}$ or $\textit{food ordering}$), with their Natural Language Understanding (NLU) components being dedicated to the analysis of user utterances, predicting users' intents ($\textit{Intent Detection}$, ID) and extracting values for informational slots ($\textit{Value Extraction}$, VE). In most domains, labelled NLU data is scarce, making sample-efficient learning -- enabled with effective transfer paradigms -- paramount. In this work, we introduce SQATIN, a new framework for dialog NLU based on (i) instruction tuning and (ii) question-answering-based formulation of ID and VE tasks. According to the evaluation on established NLU benchmarks, SQATIN sets the new state of the art in dialogue NLU, substantially surpassing the performance of current models based on standard fine-tuning objectives in both in-domain training and cross-domain transfer. SQATIN yields particularly large performance gains in cross-domain transfer, owing to the fact that our QA-based instruction tuning leverages similarities between natural language descriptions of classes (i.e., slots and intents) across domains.
Prompting Large Language Models (LLMs) performs impressively in zero- and few-shot settings. Hence, small and medium-sized enterprises (SMEs) that cannot afford the cost of creating large task-specific training datasets, but also the cost of pretraining their own LLMs, are increasingly turning to third-party services that allow them to prompt LLMs. However, such services currently require a payment per call, which becomes a significant operating expense (OpEx). Furthermore, customer inputs are often very similar over time, hence SMEs end-up prompting LLMs with very similar instances. We propose a framework that allows reducing the calls to LLMs by caching previous LLM responses and using them to train a local inexpensive model on the SME side. The framework includes criteria for deciding when to trust the local model or call the LLM, and a methodology to tune the criteria and measure the tradeoff between performance and cost. For experimental purposes, we instantiate our framework with two LLMs, GPT-3.5 or GPT-4, and two inexpensive students, a k-NN classifier or a Multi-Layer Perceptron, using two common business tasks, intent recognition and sentiment analysis. Experimental results indicate that significant OpEx savings can be obtained with only slightly lower performance.
As voice assistants cement their place in our technologically advanced society, there remains a need to cater to the diverse linguistic landscape, including colloquial forms of low-resource languages. Our study introduces the first-ever comprehensive dataset for intent detection and slot filling in formal Bangla, colloquial Bangla, and Sylheti languages, totaling 984 samples across 10 unique intents. Our analysis reveals the robustness of large language models for tackling downstream tasks with inadequate data. The GPT-3.5 model achieves an impressive F1 score of 0.94 in intent detection and 0.51 in slot filling for colloquial Bangla.
The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances. Existing intent detection approaches have highly relied on adaptively pre-training language models with large-scale datasets, yet the predominant cost of data collection may hinder their superiority. In addition, they neglect the information within the conversational responses of the agents, which have a lower collection cost, but are significant to customer intent as agents must tailor their replies based on the customers' intent. In this paper, we propose RSVP, a self-supervised framework dedicated to task-oriented dialogues, which utilizes agent responses for pre-training in a two-stage manner. Specifically, we introduce two pre-training tasks to incorporate the relations of utterance-response pairs: 1) Response Retrieval by selecting a correct response from a batch of candidates, and 2) Response Generation by mimicking agents to generate the response to a given utterance. Our benchmark results for two real-world customer service datasets show that RSVP significantly outperforms the state-of-the-art baselines by 4.95% for accuracy, 3.4% for MRR@3, and 2.75% for MRR@5 on average. Extensive case studies are investigated to show the validity of incorporating agent responses into the pre-training stage.
Multiple intent detection and slot filling are two fundamental and crucial tasks in spoken language understanding. Motivated by the fact that the two tasks are closely related, joint models that can detect intents and extract slots simultaneously are preferred to individual models that perform each task independently. The accuracy of a joint model depends heavily on the ability of the model to transfer information between the two tasks so that the result of one task can correct the result of the other. In addition, since a joint model has multiple outputs, how to train the model effectively is also challenging. In this paper, we present a method for multiple intent detection and slot filling by addressing these challenges. First, we propose a bidirectional joint model that explicitly employs intent information to recognize slots and slot features to detect intents. Second, we introduce a novel method for training the proposed joint model using supervised contrastive learning and self-distillation. Experimental results on two benchmark datasets MixATIS and MixSNIPS show that our method outperforms state-of-the-art models in both tasks. The results also demonstrate the contributions of both bidirectional design and the training method to the accuracy improvement. Our source code is available at https://github.com/anhtunguyen98/BiSLU