Existing recommender systems tend to prioritize items closely aligned with users' historical interactions, inevitably trapping users in the dilemma of ``filter bubble''. Recent efforts are dedicated to improving the diversity of recommendations. However, they mainly suffer from two major issues: 1) a lack of explainability, making it difficult for the system designers to understand how diverse recommendations are generated, and 2) limitations to specific metrics, with difficulty in enhancing non-differentiable diversity metrics. To this end, we propose a \textbf{C}ounterfactual \textbf{M}ulti-player \textbf{B}andits (CMB) method to deliver explainable recommendation diversification across a wide range of diversity metrics. Leveraging a counterfactual framework, our method identifies the factors influencing diversity outcomes. Meanwhile, we adopt the multi-player bandits to optimize the counterfactual optimization objective, making it adaptable to both differentiable and non-differentiable diversity metrics. Extensive experiments conducted on three real-world datasets demonstrate the applicability, effectiveness, and explainability of the proposed CMB.
Explainable recommendation has demonstrated significant advantages in informing users about the logic behind recommendations, thereby increasing system transparency, effectiveness, and trustworthiness. To provide personalized and interpretable explanations, existing works often combine the generation capabilities of large language models (LLMs) with collaborative filtering (CF) information. CF information extracted from the user-item interaction graph captures the user behaviors and preferences, which is crucial for providing informative explanations. However, due to the complexity of graph structure, effectively extracting the CF information from graphs still remains a challenge. Moreover, existing methods often struggle with the integration of extracted CF information with LLMs due to its implicit representation and the modality gap between graph structures and natural language explanations. To address these challenges, we propose G-Refer, a framework using graph retrieval-augmented large language models (LLMs) for explainable recommendation. Specifically, we first employ a hybrid graph retrieval mechanism to retrieve explicit CF signals from both structural and semantic perspectives. The retrieved CF information is explicitly formulated as human-understandable text by the proposed graph translation and accounts for the explanations generated by LLMs. To bridge the modality gap, we introduce knowledge pruning and retrieval-augmented fine-tuning to enhance the ability of LLMs to process and utilize the retrieved CF information to generate explanations. Extensive experiments show that G-Refer achieves superior performance compared with existing methods in both explainability and stability. Codes and data are available at https://github.com/Yuhan1i/G-Refer.
Explainable recommendation systems are important to enhance transparency, accuracy, and fairness. Beyond result-level explanations, model-level interpretations can provide valuable insights that allow developers to optimize system designs and implement targeted improvements. However, most current approaches depend on specialized model designs, which often lack generalization capabilities. Given the various kinds of recommendation models, existing methods have limited ability to effectively interpret them. To address this issue, we propose RecSAE, an automatic, generalizable probing method for interpreting the internal states of Recommendation models with Sparse AutoEncoder. RecSAE serves as a plug-in module that does not affect original models during interpretations, while also enabling predictable modifications to their behaviors based on interpretation results. Firstly, we train an autoencoder with sparsity constraints to reconstruct internal activations of recommendation models, making the RecSAE latents more interpretable and monosemantic than the original neuron activations. Secondly, we automated the construction of concept dictionaries based on the relationship between latent activations and input item sequences. Thirdly, RecSAE validates these interpretations by predicting latent activations on new item sequences using the concept dictionary and deriving interpretation confidence scores from precision and recall. We demonstrate RecSAE's effectiveness on two datasets, identifying hundreds of highly interpretable concepts from pure ID-based models. Latent ablation studies further confirm that manipulating latent concepts produces corresponding changes in model output behavior, underscoring RecSAE's utility for both understanding and targeted tuning recommendation models. Code and data are publicly available at https://github.com/Alice1998/RecSAE.
Large language model-based explainable recommendation (LLM-based ER) systems show promise in generating human-like explanations for recommendations. However, they face challenges in modeling user-item collaborative preferences, personalizing explanations, and handling sparse user-item interactions. To address these issues, we propose GaVaMoE, a novel Gaussian-Variational Gated Mixture of Experts framework for explainable recommendation. GaVaMoE introduces two key components: (1) a rating reconstruction module that employs Variational Autoencoder (VAE) with a Gaussian Mixture Model (GMM) to capture complex user-item collaborative preferences, serving as a pre-trained multi-gating mechanism; and (2) a set of fine-grained expert models coupled with the multi-gating mechanism for generating highly personalized explanations. The VAE component models latent factors in user-item interactions, while the GMM clusters users with similar behaviors. Each cluster corresponds to a gate in the multi-gating mechanism, routing user-item pairs to appropriate expert models. This architecture enables GaVaMoE to generate tailored explanations for specific user types and preferences, mitigating data sparsity by leveraging user similarities. Extensive experiments on three real-world datasets demonstrate that GaVaMoE significantly outperforms existing methods in explanation quality, personalization, and consistency. Notably, GaVaMoE exhibits robust performance in scenarios with sparse user-item interactions, maintaining high-quality explanations even for users with limited historical data.
Recommender systems help users navigate information overload by providing personalized recommendations aligned with their preferences. Collaborative Filtering (CF) is a widely adopted approach, but while advanced techniques like graph neural networks (GNNs) and self-supervised learning (SSL) have enhanced CF models for better user representations, they often lack the ability to provide explanations for the recommended items. Explainable recommendations aim to address this gap by offering transparency and insights into the recommendation decision-making process, enhancing users' understanding. This work leverages the language capabilities of Large Language Models (LLMs) to push the boundaries of explainable recommender systems. We introduce a model-agnostic framework called XRec, which enables LLMs to provide comprehensive explanations for user behaviors in recommender systems. By integrating collaborative signals and designing a lightweight collaborative adaptor, the framework empowers LLMs to understand complex patterns in user-item interactions and gain a deeper understanding of user preferences. Our extensive experiments demonstrate the effectiveness of XRec, showcasing its ability to generate comprehensive and meaningful explanations that outperform baseline approaches in explainable recommender systems. We open-source our model implementation at https://github.com/HKUDS/XRec.
Large Language Models (LLMs) have demonstrated remarkable performance across various domains, motivating researchers to investigate their potential use in recommendation systems. However, directly applying LLMs to recommendation tasks has proven challenging due to the significant disparity between the data used for pre-training LLMs and the specific requirements of recommendation tasks. In this study, we introduce Direct Multi-Preference Optimization (DMPO), a streamlined framework designed to bridge the gap and enhance the alignment of LLMs for recommendation tasks. DMPO enhances the performance of LLM-based recommenders by simultaneously maximizing the probability of positive samples and minimizing the probability of multiple negative samples. We conducted experimental evaluations to compare DMPO against traditional recommendation methods and other LLM-based recommendation approaches. The results demonstrate that DMPO significantly improves the recommendation capabilities of LLMs across three real-world public datasets in few-shot scenarios. Additionally, the experiments indicate that DMPO exhibits superior generalization ability in cross-domain recommendations. A case study elucidates the reasons behind these consistent improvements and also underscores DMPO's potential as an explainable recommendation system.
Generating user-friendly explanations regarding why an item is recommended has become increasingly common, largely due to advances in language generation technology, which can enhance user trust and facilitate more informed decision-making when using online services. However, existing explainable recommendation systems focus on using small-size language models. It remains uncertain what impact replacing the explanation generator with the recently emerging large language models (LLMs) would have. Can we expect unprecedented results? In this study, we propose LLMXRec, a simple yet effective two-stage explainable recommendation framework aimed at further boosting the explanation quality by employing LLMs. Unlike most existing LLM-based recommendation works, a key characteristic of LLMXRec is its emphasis on the close collaboration between previous recommender models and LLM-based explanation generators. Specifically, by adopting several key fine-tuning techniques, including parameter-efficient instructing tuning and personalized prompt techniques, controllable and fluent explanations can be well generated to achieve the goal of explanation recommendation. Most notably, we provide three different perspectives to evaluate the effectiveness of the explanations. Finally, we conduct extensive experiments over several benchmark recommender models and publicly available datasets. The experimental results not only yield positive results in terms of effectiveness and efficiency but also uncover some previously unknown outcomes. To facilitate further explorations in this area, the full code and detailed original results are open-sourced at https://github.com/GodFire66666/LLM_rec_explanation/.
The increasing availability of Massive Open Online Courses (MOOCs) has created a necessity for personalized course recommendation systems. These systems often combine neural networks with Knowledge Graphs (KGs) to achieve richer representations of learners and courses. While these enriched representations allow more accurate and personalized recommendations, explainability remains a significant challenge which is especially problematic for certain domains with significant impact such as education and online learning. Recently, a novel class of recommender systems that uses reinforcement learning and graph reasoning over KGs has been proposed to generate explainable recommendations in the form of paths over a KG. Despite their accuracy and interpretability on e-commerce datasets, these approaches have scarcely been applied to the educational domain and their use in practice has not been studied. In this work, we propose an explainable recommendation system for MOOCs that uses graph reasoning. To validate the practical implications of our approach, we conducted a user study examining user perceptions of our new explainable recommendations. We demonstrate the generalizability of our approach by conducting experiments on two educational datasets: COCO and Xuetang.
Recommender Systems have become crucial in the modern world, commonly guiding users towards relevant content or products, and having a large influence over the decisions of users and citizens. However, ensuring transparency and user trust in these systems remains a challenge; personalized explanations have emerged as a solution, offering justifications for recommendations. Among the existing approaches for generating personalized explanations, using existing visual content created by users is a promising option to maximize transparency and user trust. State-of-the-art models that follow this approach, despite leveraging highly optimized architectures, employ surrogate learning tasks that do not efficiently model the objective of ranking images as explanations for a given recommendation; this leads to a suboptimal training process with high computational costs that may not be reduced without affecting model performance. This work presents BRIE, a novel model where we leverage Bayesian Pairwise Ranking to enhance the training process, allowing us to consistently outperform state-of-the-art models in six real-world datasets while reducing its model size by up to 64 times and its CO2 emissions by up to 75% in training and inference.
News recommender systems (NRS) have been widely applied for online news websites to help users find relevant articles based on their interests. Recent methods have demonstrated considerable success in terms of recommendation performance. However, the lack of explanation for these recommendations can lead to mistrust among users and lack of acceptance of recommendations. To address this issue, we propose a new explainable news model to construct a topic-aware explainable recommendation approach that can both accurately identify relevant articles and explain why they have been recommended, using information from associated topics. Additionally, our model incorporates two coherence metrics applied to assess topic quality, providing measure of the interpretability of these explanations. The results of our experiments on the MIND dataset indicate that the proposed explainable NRS outperforms several other baseline systems, while it is also capable of producing interpretable topics compared to those generated by a classical LDA topic model. Furthermore, we present a case study through a real-world example showcasing the usefulness of our NRS for generating explanations.
Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the conversational environment, multiple contextualized explanations need to be generated, which poses further challenges for explanations. To better measure explainability in conversational recommender systems (CRS), we propose ten evaluation perspectives based on concepts from conventional recommender systems together with the characteristics of CRS. We assess five existing CRS benchmark datasets using these metrics and observe the necessity of improving the explanation quality of CRS. To achieve this, we conduct manual and automatic approaches to extend these dialogues and construct a new CRS dataset, namely Explainable Recommendation Dialogues (E-ReDial). It includes 756 dialogues with over 2,000 high-quality rewritten explanations. We compare two baseline approaches to perform explanation generation based on E-ReDial. Experimental results suggest that models trained on E-ReDial can significantly improve explainability while introducing knowledge into the models can further improve the performance. GPT-3 in the in-context learning setting can generate more realistic and diverse movie descriptions. In contrast, T5 training on E-ReDial can better generate clear reasons for recommendations based on user preferences. E-ReDial is available at https://github.com/Superbooming/E-ReDial.
The debut of ChatGPT has recently attracted the attention of the natural language processing (NLP) community and beyond. Existing studies have demonstrated that ChatGPT shows significant improvement in a range of downstream NLP tasks, but the capabilities and limitations of ChatGPT in terms of recommendations remain unclear. In this study, we aim to conduct an empirical analysis of ChatGPT's recommendation ability from an Information Retrieval (IR) perspective, including point-wise, pair-wise, and list-wise ranking. To achieve this goal, we re-formulate the above three recommendation policies into a domain-specific prompt format. Through extensive experiments on four datasets from different domains, we demonstrate that ChatGPT outperforms other large language models across all three ranking policies. Based on the analysis of unit cost improvements, we identify that ChatGPT with list-wise ranking achieves the best trade-off between cost and performance compared to point-wise and pair-wise ranking. Moreover, ChatGPT shows the potential for mitigating the cold start problem and explainable recommendation. To facilitate further explorations in this area, the full code and detailed original results are open-sourced at https://github.com/rainym00d/LLM4RS.
Personalized natural language generation for explainable recommendations plays a key role in justifying why a recommendation might match a user's interests. Existing models usually control the generation process by aspect planning. While promising, these aspect-planning methods struggle to generate specific information correctly, which prevents generated explanations from being convincing. In this paper, we claim that introducing lexical constraints can alleviate the above issues. We propose a model, UCEpic, that generates high-quality personalized explanations for recommendation results by unifying aspect planning and lexical constraints in an insertion-based generation manner. Methodologically, to ensure text generation quality and robustness to various lexical constraints, we pre-train a non-personalized text generator via our proposed robust insertion process. Then, to obtain personalized explanations under this framework of insertion-based generation, we design a method of incorporating aspect planning and personalized references into the insertion process. Hence, UCEpic unifies aspect planning and lexical constraints into one framework and generates explanations for recommendations under different settings. Compared to previous recommendation explanation generators controlled by only aspects, UCEpic incorporates specific information from keyphrases and then largely improves the diversity and informativeness of generated explanations for recommendations on datasets such as RateBeer and Yelp.
Counterfactual explanations interpret the recommendation mechanism via exploring how minimal alterations on items or users affect the recommendation decisions. Existing counterfactual explainable approaches face huge search space and their explanations are either action-based (e.g., user click) or aspect-based (i.e., item description). We believe item attribute-based explanations are more intuitive and persuadable for users since they explain by fine-grained item demographic features (e.g., brand). Moreover, counterfactual explanation could enhance recommendations by filtering out negative items. In this work, we propose a novel Counterfactual Explainable Recommendation (CERec) to generate item attribute-based counterfactual explanations meanwhile to boost recommendation performance. Our CERec optimizes an explanation policy upon uniformly searching candidate counterfactuals within a reinforcement learning environment. We reduce the huge search space with an adaptive path sampler by using rich context information of a given knowledge graph. We also deploy the explanation policy to a recommendation model to enhance the recommendation. Extensive explainability and recommendation evaluations demonstrate CERec's ability to provide explanations consistent with user preferences and maintain improved recommendations. We release our code at https://github.com/Chrystalii/CERec.
State-of-the-art recommender system (RS) mostly rely on complex deep neural network (DNN) model structure, which makes it difficult to provide explanations along with RS decisions. Previous researchers have proved that providing explanations along with recommended items can help users make informed decisions and improve their trust towards the uninterpretable blackbox system. In model-agnostic explainable recommendation, system designers deploy a separate explanation model to take as input from the decision model, and generate explanations to meet the goal of persuasiveness. In this work, we explore the task of ranking textual rationales (supporting evidences) for model-agnostic explainable recommendation. Most of existing rationales ranking algorithms only utilize the rationale IDs and interaction matrices to build latent factor representations; and the semantic information within the textual rationales are not learned effectively. We argue that such design is suboptimal as the important semantic information within the textual rationales may be used to better profile user preferences and item features. Seeing this gap, we propose a model named Semantic-Enhanced Bayesian Personalized Explanation Ranking (SE-BPER) to effectively combine the interaction information and semantic information. SE-BPER first initializes the latent factor representations with contextualized embeddings generated by transformer model, then optimizes them with the interaction data. Extensive experiments show that such methodology improves the rationales ranking performance while simplifying the model training process (fewer hyperparameters and faster convergence). We conclude that the optimal way to combine semantic and interaction information remains an open question in the task of rationales ranking.
Existing explainable recommender systems have mainly modeled relationships between recommended and already experienced products, and shaped explanation types accordingly (e.g., movie "x" starred by actress "y" recommended to a user because that user watched other movies with "y" as an actress). However, none of these systems has investigated the extent to which properties of a single explanation (e.g., the recency of interaction with that actress) and of a group of explanations for a recommended list (e.g., the diversity of the explanation types) can influence the perceived explaination quality. In this paper, we conceptualized three novel properties that model the quality of the explanations (linking interaction recency, shared entity popularity, and explanation type diversity) and proposed re-ranking approaches able to optimize for these properties. Experiments on two public data sets showed that our approaches can increase explanation quality according to the proposed properties, fairly across demographic groups, while preserving recommendation utility. The source code and data are available at https://github.com/giacoballoccu/explanation-quality-recsys.
Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language generation. However, previous works mostly adopt recurrent neural networks to meet the ends, leaving the potentially more effective pre-trained Transformer models under-explored. In fact, user and item IDs, as important identifiers in recommender systems, are inherently in different semantic space as words that pre-trained models were already trained on. Thus, how to effectively fuse IDs into such models becomes a critical issue. Inspired by recent advancement in prompt learning, we come up with two solutions: find alternative words to represent IDs (called discrete prompt learning), and directly input ID vectors to a pre-trained model (termed continuous prompt learning). In the latter case, ID vectors are randomly initialized but the model is trained in advance on large corpora, so they are actually in different learning stages. To bridge the gap, we further propose two training strategies: sequential tuning and recommendation as regularization. Extensive experiments show that our continuous prompt learning approach equipped with the training strategies consistently outperforms strong baselines on three datasets of explainable recommendation.
By providing explanations for users and system designers to facilitate better understanding and decision making, explainable recommendation has been an important research problem. In this paper, we propose Counterfactual Explainable Recommendation (CountER), which takes the insights of counterfactual reasoning from causal inference for explainable recommendation. CountER is able to formulate the complexity and the strength of explanations, and it adopts a counterfactual learning framework to seek simple (low complexity) and effective (high strength) explanations for the model decision. Technically, for each item recommended to each user, CountER formulates a joint optimization problem to generate minimal changes on the item aspects so as to create a counterfactual item, such that the recommendation decision on the counterfactual item is reversed. These altered aspects constitute the explanation of why the original item is recommended. The counterfactual explanation helps both the users for better understanding and the system designers for better model debugging. Another contribution of the work is the evaluation of explainable recommendation, which has been a challenging task. Fortunately, counterfactual explanations are very suitable for standard quantitative evaluation. To measure the explanation quality, we design two types of evaluation metrics, one from user's perspective (i.e. why the user likes the item), and the other from model's perspective (i.e. why the item is recommended by the model). We apply our counterfactual learning algorithm on a black-box recommender system and evaluate the generated explanations on five real-world datasets. Results show that our model generates more accurate and effective explanations than state-of-the-art explainable recommendation models.
Reasoning on knowledge graph (KG) has been studied for explainable recommendation due to it's ability of providing explicit explanations. However, current KG-based explainable recommendation methods unfortunately ignore the temporal information (such as purchase time, recommend time, etc.), which may result in unsuitable explanations. In this work, we propose a novel Time-aware Path reasoning for Recommendation (TPRec for short) method, which leverages the potential of temporal information to offer better recommendation with plausible explanations. First, we present an efficient time-aware interaction relation extraction component to construct collaborative knowledge graph with time-aware interactions (TCKG for short), and then introduce a novel time-aware path reasoning method for recommendation. We conduct extensive experiments on three real-world datasets. The results demonstrate that the proposed TPRec could successfully employ TCKG to achieve substantial gains and improve the quality of explainable recommendation.
Personalization of natural language generation plays a vital role in a large spectrum of tasks, such as explainable recommendation, review summarization and dialog systems. In these tasks, user and item IDs are important identifiers for personalization. Transformer, which is demonstrated with strong language modeling capability, however, is not personalized and fails to make use of the user and item IDs since the ID tokens are not even in the same semantic space as the words. To address this problem, we present a PErsonalized Transformer for Explainable Recommendation (PETER), on which we design a simple and effective learning objective that utilizes the IDs to predict the words in the target explanation, so as to endow the IDs with linguistic meanings and to achieve personalized Transformer. Besides generating explanations, PETER can also make recommendations, which makes it a unified model for the whole recommendation-explanation pipeline. Extensive experiments show that our small unpretrained model outperforms fine-tuned BERT on the generation task, in terms of both effectiveness and efficiency, which highlights the importance and the nice utility of our design.