In this paper, we propose to leverage the unique characteristics of dialogues sharing commonsense knowledge across participants, to resolve the difficulties in summarizing them. We present SICK, a framework that uses commonsense inferences as additional context. Compared to previous work that solely relies on the input dialogue, SICK uses an external knowledge model to generate a rich set of commonsense inferences and selects the most probable one with a similarity-based selection method. Built upon SICK, SICK++ utilizes commonsense as supervision, where the task of generating commonsense inferences is added upon summarizing the dialogue in a multi-task learning setting. Experimental results show that with injected commonsense knowledge, our framework generates more informative and consistent summaries than existing methods.
A system that could reliably identify and sum up the most important points of a conversation would be valuable in a wide variety of real-world contexts, from business meetings to medical consultations to customer service calls. Recent advances in deep learning, and especially the invention of encoder-decoder architectures, has significantly improved language generation systems, opening the door to improved forms of abstractive summarization, a form of summarization particularly well-suited for multi-party conversation. In this paper, we provide an overview of the challenges raised by the task of abstractive meeting summarization and of the data sets, models and evaluation metrics that have been used to tackle the problems.
We advance the state-of-the-art in unsupervised abstractive dialogue summarization by utilizing multi-sentence compression graphs. Starting from well-founded assumptions about word graphs, we present simple but reliable path-reranking and topic segmentation schemes. Robustness of our method is demonstrated on datasets across multiple domains, including meetings, interviews, movie scripts, and day-to-day conversations. We also identify possible avenues to augment our heuristic-based system with deep learning. We open-source our code, to provide a strong, reproducible baseline for future research into unsupervised dialogue summarization.
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once. Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.
Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon progression and the key information for a certain topic is often scattered across multiple utterances of different speakers, which poses challenges to abstractly summarize dialogues. To capture the various topic information of a conversation and outline salient facts for the captured topics, this work proposes two topic-aware contrastive learning objectives, namely coherence detection and sub-summary generation objectives, which are expected to implicitly model the topic change and handle information scattering challenges for the dialogue summarization task. The proposed contrastive objectives are framed as auxiliary tasks for the primary dialogue summarization task, united via an alternative parameter updating strategy. Extensive experiments on benchmark datasets demonstrate that the proposed simple method significantly outperforms strong baselines and achieves new state-of-the-art performance. The code and trained models are publicly available via \href{https://github.com/Junpliu/ConDigSum}{https://github.com/Junpliu/ConDigSum}.
Summarizing conversations via neural approaches has been gaining research traction lately, yet it is still challenging to obtain practical solutions. Examples of such challenges include unstructured information exchange in dialogues, informal interactions between speakers, and dynamic role changes of speakers as the dialogue evolves. Many of such challenges result in complex coreference links. Therefore, in this work, we investigate different approaches to explicitly incorporate coreference information in neural abstractive dialogue summarization models to tackle the aforementioned challenges. Experimental results show that the proposed approaches achieve state-of-the-art performance, implying it is useful to utilize coreference information in dialogue summarization. Evaluation results on factual correctness suggest such coreference-aware models are better at tracing the information flow among interlocutors and associating accurate status/actions with the corresponding interlocutors and person mentions.
In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary summary sketch serving as the basis for the final summary. This summary sketch provides a weakly supervised signal in the form of pseudo-labeled interrogative pronoun categories and key phrases extracted using a constituency parser. 2) A simple strategy to control the granularity of the final summary, in that our model can automatically determine or control the number of generated summary sentences for a given dialogue by predicting and highlighting different text spans from the source text. Our model achieves state-of-the-art performance on the largest dialogue summarization corpus SAMSum, with as high as 50.79 in ROUGE-L score. In addition, we conduct a case study and show competitive human evaluation results and controllability to human-annotated summaries.
Proposal of large-scale datasets has facilitated research on deep neural models for news summarization. Deep learning can also be potentially useful for spoken dialogue summarization, which can benefit a range of real-life scenarios including customer service management and medication tracking. To this end, we propose DialogSum, a large-scale labeled dialogue summarization dataset. We conduct empirical analysis on DialogSum using state-of-the-art neural summarizers. Experimental results show unique challenges in dialogue summarization, such as spoken terms, special discourse structures, coreferences and ellipsis, pragmatics and social common sense, which require specific representation learning technologies to better deal with.
Text summarization is one of the most challenging and interesting problems in NLP. Although much attention has been paid to summarizing structured text like news reports or encyclopedia articles, summarizing conversations---an essential part of human-human/machine interaction where most important pieces of information are scattered across various utterances of different speakers---remains relatively under-investigated. This work proposes a multi-view sequence-to-sequence model by first extracting conversational structures of unstructured daily chats from different views to represent conversations and then utilizing a multi-view decoder to incorporate different views to generate dialogue summaries. Experiments on a large-scale dialogue summarization corpus demonstrated that our methods significantly outperformed previous state-of-the-art models via both automatic evaluations and human judgment. We also discussed specific challenges that current approaches faced with this task. We have publicly released our code at https://github.com/GT-SALT/Multi-View-Seq2Seq.
Dialogue summarization is a challenging problem due to the informal and unstructured nature of conversational data. Recent advances in abstractive summarization have been focused on data-hungry neural models and adapting these models to a new domain requires the availability of domain-specific manually annotated corpus created by linguistic experts. We propose a zero-shot abstractive dialogue summarization method that uses discourse relations to provide structure to conversations, and then uses an out-of-the-box document summarization model to create final summaries. Experiments on the AMI and ICSI meeting corpus, with document summarization models like PGN and BART, shows that our method improves the ROGUE score by up to 3 points, and even performs competitively against other state-of-the-art methods.
Neural abstractive summarization has been increasingly studied, where the prior work mainly focused on summarizing single-speaker documents (news, scientific publications, etc). In dialogues, there are different interactions between speakers, which are usually defined as dialogue acts. The interactive signals may provide informative cues for better summarizing dialogues. This paper proposes to explicitly leverage dialogue acts in a neural summarization model, where a sentence-gated mechanism is designed for modeling the relationship between dialogue acts and the summary. The experiments show that our proposed model significantly improves the abstractive summarization performance compared to the state-of-the-art baselines on AMI meeting corpus, demonstrating the usefulness of the interactive signal provided by dialogue acts.
We introduce a novel graph-based framework for abstractive meeting speech summarization that is fully unsupervised and does not rely on any annotations. Our work combines the strengths of multiple recent approaches while addressing their weaknesses. Moreover, we leverage recent advances in word embeddings and graph degeneracy applied to NLP to take exterior semantic knowledge into account, and to design custom diversity and informativeness measures. Experiments on the AMI and ICSI corpus show that our system improves on the state-of-the-art. Code and data are publicly available, and our system can be interactively tested.