Conventional conversation assistants extract text transcripts from the speech signal using automatic speech recognition (ASR) and then predict intent from the transcriptions. Using end-to-end spoken language understanding (SLU), the intents of the speaker are predicted directly from the speech signal without requiring intermediate text transcripts. As a result, the model can optimize directly for intent classification and avoid cascading errors from ASR. The end-to-end SLU system also helps in reducing the latency of the intent prediction model. Although many datasets are available publicly for text-to-intent tasks, the availability of labeled speech-to-intent datasets is limited, and there are no datasets available in the Indian accent. In this paper, we release the Skit-S2I dataset, the first publicly available Indian-accented SLU dataset in the banking domain in a conversational tonality. We experiment with multiple baselines, compare different pretrained speech encoder's representations, and find that SSL pretrained representations perform slightly better than ASR pretrained representations lacking prosodic features for speech-to-intent classification. The dataset and baseline code is available at \url{https://github.com/skit-ai/speech-to-intent-dataset}
In this paper, we perform an exhaustive evaluation of different representations to address the intent classification problem in a Spoken Language Understanding (SLU) setup. We benchmark three types of systems to perform the SLU intent detection task: 1) text-based, 2) lattice-based, and a novel 3) multimodal approach. Our work provides a comprehensive analysis of what could be the achievable performance of different state-of-the-art SLU systems under different circumstances, e.g., automatically- vs. manually-generated transcripts. We evaluate the systems on the publicly available SLURP spoken language resource corpus. Our results indicate that using richer forms of Automatic Speech Recognition (ASR) outputs, namely word-consensus-networks, allows the SLU system to improve in comparison to the 1-best setup (5.5% relative improvement). However, crossmodal approaches, i.e., learning from acoustic and text embeddings, obtains performance similar to the oracle setup, a relative improvement of 17.8% over the 1-best configuration, being a recommended alternative to overcome the limitations of working with automatically generated transcripts.
End-to-end spoken language understanding (SLU) suffers from the long-tail word problem. This paper exploits contextual biasing, a technique to improve the speech recognition of rare words, in end-to-end SLU systems. Specifically, a tree-constrained pointer generator (TCPGen), a powerful and efficient biasing model component, is studied, which leverages a slot shortlist with corresponding entities to extract biasing lists. Meanwhile, to bias the SLU model output slot distribution, a slot probability biasing (SPB) mechanism is proposed to calculate a slot distribution from TCPGen. Experiments on the SLURP dataset showed consistent SLU-F1 improvements using TCPGen and SPB, especially on unseen entities. On a new split by holding out 5 slot types for the test, TCPGen with SPB achieved zero-shot learning with an SLU-F1 score over 50% compared to baselines which can not deal with it. In addition to slot filling, the intent classification accuracy was also improved.
Out-of-distribution (OOD) detection aims to discern outliers from the intended data distribution, which is crucial to maintaining high reliability and a good user experience. Most recent studies in OOD detection utilize the information from a single representation that resides in the penultimate layer to determine whether the input is anomalous or not. Although such a method is straightforward, the potential of diverse information in the intermediate layers is overlooked. In this paper, we propose a novel framework based on contrastive learning that encourages intermediate features to learn layer-specialized representations and assembles them implicitly into a single representation to absorb rich information in the pre-trained language model. Extensive experiments in various intent classification and OOD datasets demonstrate that our approach is significantly more effective than other works.
Most existing methods of Out-of-Domain (OOD) intent classification rely on extensive auxiliary OOD corpora or specific training paradigms. However, they are underdeveloped in the underlying principle that the models should have differentiated confidence in In- and Out-of-domain intent. In this work, we shed light on the fundamental cause of model overconfidence on OOD and demonstrate that calibrated subnetworks can be uncovered by pruning the overparameterized model. Calibrated confidence provided by the subnetwork can better distinguish In- and Out-of-domain, which can be a benefit for almost all post hoc methods. In addition to bringing fundamental insights, we also extend the Lottery Ticket Hypothesis to open-world scenarios. We conduct extensive experiments on four real-world datasets to demonstrate our approach can establish consistent improvements compared with a suite of competitive baselines.
To proactively offer social media users a safe online experience, there is a need for systems that can detect harmful posts and promptly alert platform moderators. In order to guarantee the enforcement of a consistent policy, moderators are provided with detailed guidelines. In contrast, most state-of-the-art models learn what abuse is from labelled examples and as a result base their predictions on spurious cues, such as the presence of group identifiers, which can be unreliable. In this work we introduce the concept of policy-aware abuse detection, abandoning the unrealistic expectation that systems can reliably learn which phenomena constitute abuse from inspecting the data alone. We propose a machine-friendly representation of the policy that moderators wish to enforce, by breaking it down into a collection of intents and slots. We collect and annotate a dataset of 3,535 English posts with such slots, and show how architectures for intent classification and slot filling can be used for abuse detection, while providing a rationale for model decisions.
Traditional intent classification models are based on a pre-defined intent set and only recognize limited in-domain (IND) intent classes. But users may input out-of-domain (OOD) queries in a practical dialogue system. Such OOD queries can provide directions for future improvement. In this paper, we define a new task, Generalized Intent Discovery (GID), which aims to extend an IND intent classifier to an open-world intent set including IND and OOD intents. We hope to simultaneously classify a set of labeled IND intent classes while discovering and recognizing new unlabeled OOD types incrementally. We construct three public datasets for different application scenarios and propose two kinds of frameworks, pipeline-based and end-to-end for future work. Further, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future GID research.
Intent discovery is a crucial task in natural language processing, and it is increasingly relevant for various of industrial applications. Identifying novel, unseen intents from user inputs remains one of the biggest challenges in this field. Herein, we propose Zero-Shot-BERT-Adapters, a two-stage method for multilingual intent discovery relying on a Transformer architecture, fine-tuned with Adapters. We train the model for Natural Language Inference (NLI) and later perform unknown intent classification in a zero-shot setting for multiple languages. In our evaluation, we first analyze the quality of the model after adaptive fine-tuning on known classes. Secondly, we evaluate its performance in casting intent classification as an NLI task. Lastly, we test the zero-shot performance of the model on unseen classes, showing how Zero-Shot-BERT-Adapters can effectively perform intent discovery by generating semantically similar intents, if not equal, to the ground-truth ones. Our experiments show how Zero-Shot-BERT-Adapters outperforms various baselines in two zero-shot settings: known intent classification and unseen intent discovery. The proposed pipeline holds the potential for broad application in customer care. It enables automated dynamic triage using a lightweight model that can be easily deployed and scaled in various business scenarios, unlike large language models. Zero-Shot-BERT-Adapters represents an innovative multi-language approach for intent discovery, enabling the online generation of novel intents. A Python package implementing the pipeline and the new datasets we compiled are available at the following link: https://github.com/GT4SD/zero-shot-bert-adapters.
In Spoken Language Understanding (SLU) the task is to extract important information from audio commands, like the intent of what a user wants the system to do and special entities like locations or numbers. This paper presents a simple method for embedding intents and entities into Finite State Transducers, and, in combination with a pretrained general-purpose Speech-to-Text model, allows building SLU-models without any additional training. Building those models is very fast and only takes a few seconds. It is also completely language independent. With a comparison on different benchmarks it is shown that this method can outperform multiple other, more resource demanding SLU approaches.
Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability than other dialogue representation and universal sentence representation models. We evaluate DSE on five downstream dialogue tasks that examine dialogue representation at different semantic granularities. Experiments in few-shot and zero-shot settings show that DSE outperforms baselines by a large margin. For example, it achieves 13% average performance improvement over the strongest unsupervised baseline in 1-shot intent classification on 6 datasets. We also provide analyses on the benefits and limitations of our model.
User intent classification is an important task in information retrieval. In this work, we introduce a revised taxonomy of user intent. We take the widely used differentiation between navigational, transactional and informational queries as a starting point, and identify three different sub-classes for the informational queries: instrumental, factual and abstain. The resulting classification of user queries is more fine-grained, reaches a high level of consistency between annotators, and can serve as the basis for an effective automatic classification process. The newly introduced categories help distinguish between types of queries that a retrieval system could act upon, for example by prioritizing different types of results in the ranking.We have used a weak supervision approach based on Snorkel to annotate the ORCAS dataset according to our new user intent taxonomy, utilising established heuristics and keywords to construct rules for the prediction of the intent category. We then present a series of experiments with a variety of machine learning models, using the labels from the weak supervision stage as training data, but find that the results produced by Snorkel are not outperformed by these competing approaches and can be considered state-of-the-art. The advantage of a rule-based approach like Snorkel's is its efficient deployment in an actual system, where intent classification would be executed for every query issued. The resource released with this paper is the ORCAS-I dataset: a labelled version of the ORCAS click-based dataset of Web queries, which provides 18 million connections to 10 million distinct queries.
We present the MASSIVE dataset--Multilingual Amazon Slu resource package (SLURP) for Slot-filling, Intent classification, and Virtual assistant Evaluation. MASSIVE contains 1M realistic, parallel, labeled virtual assistant utterances spanning 51 languages, 18 domains, 60 intents, and 55 slots. MASSIVE was created by tasking professional translators to localize the English-only SLURP dataset into 50 typologically diverse languages from 29 genera. We also present modeling results on XLM-R and mT5, including exact match accuracy, intent classification accuracy, and slot-filling F1 score. We have released our dataset, modeling code, and models publicly.
Open intent classification is a practical yet challenging task in dialogue systems. Its objective is to accurately classify samples of known intents while at the same time detecting those of open (unknown) intents. Existing methods usually use outlier detection algorithms combined with K-class classifier to detect open intents, where K represents the class number of known intents. Different from them, in this paper, we consider another way without using outlier detection algorithms. Specifically, we directly train a (K+1)-class classifier for open intent classification, where the (K+1)-th class represents open intents. To address the challenge that training a (K+1)-class classifier with training samples of only K classes, we propose a deep model based on Soft Labeling and Manifold Mixup (SLMM). In our method, soft labeling is used to reshape the label distribution of the known intent samples, aiming at reducing model's overconfident on known intents. Manifold mixup is used to generate pseudo samples for open intents, aiming at well optimizing the decision boundary of open intents. Experiments on four benchmark datasets demonstrate that our method outperforms previous methods and achieves state-of-the-art performance. All the code and data of this work can be obtained at https://github.com/zifengcheng/SLMM.
Dialog systems must be capable of incorporating new skills via updates over time in order to reflect new use cases or deployment scenarios. Similarly, developers of such ML-driven systems need to be able to add new training data to an already-existing dataset to support these new skills. In intent classification systems, problems can arise if training data for a new skill's intent overlaps semantically with an already-existing intent. We call such cases collisions. This paper introduces the task of intent collision detection between multiple datasets for the purposes of growing a system's skillset. We introduce several methods for detecting collisions, and evaluate our methods on real datasets that exhibit collisions. To highlight the need for intent collision detection, we show that model performance suffers if new data is added in such a way that does not arbitrate colliding intents. Finally, we use collision detection to construct and benchmark a new dataset, Redwood, which is composed of 451 ntent categories from 13 original intent classification datasets, making it the largest publicly available intent classification benchmark.
Data augmentation is a widely employed technique to alleviate the problem of data scarcity. In this work, we propose a prompting-based approach to generate labelled training data for intent classification with off-the-shelf language models (LMs) such as GPT-3. An advantage of this method is that no task-specific LM-fine-tuning for data generation is required; hence the method requires no hyper-parameter tuning and is applicable even when the available training data is very scarce. We evaluate the proposed method in a few-shot setting on four diverse intent classification tasks. We find that GPT-generated data significantly boosts the performance of intent classifiers when intents in consideration are sufficiently distinct from each other. In tasks with semantically close intents, we observe that the generated data is less helpful. Our analysis shows that this is because GPT often generates utterances that belong to a closely-related intent instead of the desired one. We present preliminary evidence that a prompting-based GPT classifier could be helpful in filtering the generated data to enhance its quality.
Self-supervised speech representation learning has shown promising results in various speech processing tasks. However, the pre-trained models, e.g., HuBERT, are storage-intensive Transformers, limiting their scope of applications under low-resource settings. To this end, we propose LightHuBERT, a once-for-all Transformer compression framework, to find the desired architectures automatically by pruning structured parameters. More precisely, we create a Transformer-based supernet that is nested with thousands of weight-sharing subnets and design a two-stage distillation strategy to leverage the contextualized latent representations from HuBERT. Experiments on automatic speech recognition (ASR) and the SUPERB benchmark show the proposed LightHuBERT enables over $10^9$ architectures concerning the embedding dimension, attention dimension, head number, feed-forward network ratio, and network depth. LightHuBERT outperforms the original HuBERT on ASR and five SUPERB tasks with the HuBERT size, achieves comparable performance to the teacher model in most tasks with a reduction of 29% parameters, and obtains a $3.5\times$ compression ratio in three SUPERB tasks, e.g., automatic speaker verification, keyword spotting, and intent classification, with a slight accuracy loss. The code and pre-trained models are available at https://github.com/mechanicalsea/lighthubert.
Privacy and security are major concerns when communicating speech signals to cloud services such as automatic speech recognition (ASR) and speech emotion recognition (SER). Existing solutions for speech anonymization mainly focus on voice conversion or voice modification to convert a raw utterance into another one with similar content but different, or no, identity-related information. However, an alternative approach to share speech data under the form of privacy-preserving representation has been largely under-explored. In this paper, we propose a speech anonymization framework that achieves privacy via noise perturbation to a selected subset of the high-utility representations extracted using a pre-trained speech encoder. The subset is chosen with a Transformer-based privacy-risk saliency estimator. We validate our framework on four tasks, namely, Automatic Speaker Verification (ASV), ASR, SER and Intent Classification (IC) for privacy and utility assessment. Experimental results show that our approach is able to achieve a competitive, or even better, utility compared to the speech anonymization baselines from the VoicePrivacy2022 Challenges, providing the same level of privacy. Moreover, the easily-controlled amount of perturbation allows our framework to have a flexible range of privacy-utility trade-offs without re-training any component.
Pre-trained language models have been recently shown to benefit task-oriented dialogue (TOD) systems. Despite their success, existing methods often formulate this task as a cascaded generation problem which can lead to error accumulation across different sub-tasks and greater data annotation overhead. In this study, we present PPTOD, a unified plug-and-play model for task-oriented dialogue. In addition, we introduce a new dialogue multi-task pre-training strategy that allows the model to learn the primary TOD task completion skills from heterogeneous dialog corpora. We extensively test our model on three benchmark TOD tasks, including end-to-end dialogue modelling, dialogue state tracking, and intent classification. Experimental results show that PPTOD achieves new state of the art on all evaluated tasks in both high-resource and low-resource scenarios. Furthermore, comparisons against previous SOTA methods show that the responses generated by PPTOD are more factually correct and semantically coherent as judged by human annotators.
As the labeling cost for different modules in task-oriented dialog (ToD) systems is expensive, a major challenge is to train different modules with the least amount of labeled data. Recently, large-scale pre-trained language models, have shown promising results for few-shot learning in ToD. In this paper, we devise a self-training approach to utilize the abundant unlabeled dialog data to further improve state-of-the-art pre-trained models in few-shot learning scenarios for ToD systems. Specifically, we propose a self-training approach that iteratively labels the most confident unlabeled data to train a stronger Student model. Moreover, a new text augmentation technique (GradAug) is proposed to better train the Student by replacing non-crucial tokens using a masked language model. We conduct extensive experiments and present analyses on four downstream tasks in ToD, including intent classification, dialog state tracking, dialog act prediction, and response selection. Empirical results demonstrate that the proposed self-training approach consistently improves state-of-the-art pre-trained models (BERT, ToD-BERT) when only a small number of labeled data are available.
The ability to detect Out-of-Domain (OOD) inputs has been a critical requirement in many real-world NLP applications. For example, intent classification in dialogue systems. The reason is that the inclusion of unsupported OOD inputs may lead to catastrophic failure of systems. However, it remains an empirical question whether current methods can tackle such problems reliably in a realistic scenario where zero OOD training data is available. In this study, we propose ProtoInfoMax, a new architecture that extends Prototypical Networks to simultaneously process in-domain and OOD sentences via Mutual Information Maximization (InfoMax) objective. Experimental results show that our proposed method can substantially improve performance up to 20% for OOD detection in low resource settings of text classification. We also show that ProtoInfoMax is less prone to typical overconfidence errors of Neural Networks, leading to more reliable prediction results.