Intent classifiers must be able to distinguish when a user's utterance does not belong to any supported intent to avoid producing incorrect and unrelated system responses. Although out-of-scope (OOS) detection for intent classifiers has been studied, previous work has not yet studied changes in classifier performance against hard-negative out-of-scope utterances (i.e., inputs that share common features with in-scope data, but are actually out-of-scope). We present an automated technique to generate hard-negative OOS data using ChatGPT. We use our technique to build five new hard-negative OOS datasets, and evaluate each against three benchmark intent classifiers. We show that classifiers struggle to correctly identify hard-negative OOS utterances more than general OOS utterances. Finally, we show that incorporating hard-negative OOS data for training improves model robustness when detecting hard-negative OOS data and general OOS data. Our technique, datasets, and evaluation address an important void in the field, offering a straightforward and inexpensive way to collect hard-negative OOS data and improve intent classifiers' robustness.
Electric automation systems offer convenience and efficiency in controlling electrical circuits and devices. Traditionally, these systems rely on predefined commands for control, limiting flexibility and adaptability. In this paper, we propose a novel approach to augment automation by introducing intent-based user instruction classification using machine learning techniques. Our system represents user instructions as intents, allowing for dynamic control of electrical circuits without relying on predefined commands. Through a machine learning model trained on a labeled dataset of user instructions, our system classifies intents from user input, enabling a more intuitive and adaptable control scheme. We present the design and implementation of our intent-based electric automation system, detailing the development of the machine learning model for intent classification. Experimental results demonstrate the effectiveness of our approach in enhancing user experience and expanding the capabilities of electric automation systems. Our work contributes to the advancement of smart technologies by providing a more seamless interaction between users and their environments.
Intent classification is a fundamental task in natural language understanding, aiming to categorize user queries or sentences into predefined classes to understand user intent. The most challenging aspect of this particular task lies in effectively incorporating all possible classes of intent into a dataset while ensuring adequate linguistic variation. Plenty of research has been conducted in the related domains in rich-resource languages like English. In this study, we introduce BNIntent30, a comprehensive Bengali intent classification dataset containing 30 intent classes. The dataset is excerpted and translated from the CLINIC150 dataset containing a diverse range of user intents categorized over 150 classes. Furthermore, we propose a novel approach for Bengali intent classification using Generative Adversarial BERT to evaluate the proposed dataset, which we call GAN-BnBERT. Our approach leverages the power of BERT-based contextual embeddings to capture salient linguistic features and contextual information from the text data, while the generative adversarial network (GAN) component complements the model's ability to learn diverse representations of existing intent classes through generative modeling. Our experimental results demonstrate that the GAN-BnBERT model achieves superior performance on the newly introduced BNIntent30 dataset, surpassing the existing Bi-LSTM and the stand-alone BERT-based classification model.
Incremental Learning (IL) has been a long-standing problem in both vision and Natural Language Processing (NLP) communities. In recent years, as Pre-trained Language Models (PLMs) have achieved remarkable progress in various NLP downstream tasks, utilizing PLMs as backbones has become a common practice in recent research of IL in NLP. Most assume that catastrophic forgetting is the biggest obstacle to achieving superior IL performance and propose various techniques to overcome this issue. However, we find that this assumption is problematic. Specifically, we revisit more than 20 methods on four classification tasks (Text Classification, Intent Classification, Relation Extraction, and Named Entity Recognition) under the two most popular IL settings (Class-Incremental and Task-Incremental) and reveal that most of them severely underestimate the inherent anti-forgetting ability of PLMs. Based on the observation, we propose a frustratingly easy method called SEQ* for IL with PLMs. The results show that SEQ* has competitive or superior performance compared to state-of-the-art (SOTA) IL methods and requires considerably less trainable parameters and training time. These findings urge us to revisit the IL with PLMs and encourage future studies to have a fundamental understanding of the catastrophic forgetting in PLMs. The data, code and scripts are publicly available at https://github.com/zzz47zzz/codebase-for-incremental-learning-with-llm.
Many discriminative natural language understanding (NLU) tasks have large label spaces. Learning such a process of large-space decision making is particularly challenging due to the lack of training instances per label and the difficulty of selection among many fine-grained labels. Inspired by dense retrieval methods for passage finding in open-domain QA, we propose a reformulation of large-space discriminative NLU tasks as a learning-to-retrieve task, leading to a novel solution named Dense Decision Retrieval (DDR ). Instead of predicting fine-grained decisions as logits, DDR adopts a dual-encoder architecture that learns to predict by retrieving from a decision thesaurus. This approach not only leverages rich indirect supervision signals from easy-to-consume learning resources for dense retrieval, it also leads to enhanced prediction generalizability with a semantically meaningful representation of the large decision space. When evaluated on tasks with decision spaces ranging from hundreds to hundred-thousand scales, DDR outperforms strong baselines greatly by 27.54% in P@1 on two extreme multi-label classification tasks, 1.17% in F1 score ultra-fine entity typing, and 1.26% in accuracy on three few-shot intent classification tasks on average. Code and resources are available at https://github.com/luka-group/DDR
This paper introduces the Conversational Factor Information Retrieval Method (ConFIRM), a novel approach to fine-tuning large language models (LLMs) for domain-specific retrieval tasks. ConFIRM leverages the Five-Factor Model of personality to generate synthetic datasets that accurately reflect target population characteristics, addressing data scarcity in specialized domains. We demonstrate ConFIRM's effectiveness through a case study in the finance sector, fine-tuning a Llama-2-7b model using personality-aligned data from the PolyU-Asklora Fintech Adoption Index. The resulting model achieved 91% accuracy in classifying financial queries, with an average inference time of 0.61 seconds on an NVIDIA A100 GPU. ConFIRM shows promise for creating more accurate and personalized AI-driven information retrieval systems across various domains, potentially mitigating issues of hallucinations and outdated information in LLMs deployed
The ability to detect intent in dialogue systems has become increasingly important in modern technology. These systems often generate a large amount of unlabeled data, and manually labeling this data requires substantial human effort. Semi-supervised methods attempt to remedy this cost by using a model trained on a few labeled examples and then by assigning pseudo-labels to further a subset of unlabeled examples that has a model prediction confidence higher than a certain threshold. However, one particularly perilous consequence of these methods is the risk of picking an imbalanced set of examples across classes, which could lead to poor labels. In the present work, we describe Top-K K-Nearest Neighbor (TK-KNN), which uses a more robust pseudo-labeling approach based on distance in the embedding space while maintaining a balanced set of pseudo-labeled examples across classes through a ranking-based approach. Experiments on several datasets show that TK-KNN outperforms existing models, particularly when labeled data is scarce on popular datasets such as CLINC150 and Banking77. Code is available at https://github.com/ServiceNow/tk-knn
Large language models (LLMs) have been used for diverse tasks in natural language processing (NLP), yet remain under-explored for task-oriented dialogue systems (TODS), especially for end-to-end TODS. We present InstructTODS, a novel off-the-shelf framework for zero-shot end-to-end task-oriented dialogue systems that can adapt to diverse domains without fine-tuning. By leveraging LLMs, InstructTODS generates a proxy belief state that seamlessly translates user intentions into dynamic queries for efficient interaction with any KB. Our extensive experiments demonstrate that InstructTODS achieves comparable performance to fully fine-tuned TODS in guiding dialogues to successful completion without prior knowledge or task-specific data. Furthermore, a rigorous human evaluation of end-to-end TODS shows that InstructTODS produces dialogue responses that notably outperform both the gold responses and the state-of-the-art TODS in terms of helpfulness, informativeness, and humanness. Moreover, the effectiveness of LLMs in TODS is further supported by our comprehensive evaluations on TODS subtasks: dialogue state tracking, intent classification, and response generation. Code and implementations could be found here https://github.com/WillyHC22/InstructTODS/
Recent large-scale Spoken Language Understanding datasets focus predominantly on English and do not account for language-specific phenomena such as particular phonemes or words in different lects. We introduce ITALIC, the first large-scale speech dataset designed for intent classification in Italian. The dataset comprises 16,521 crowdsourced audio samples recorded by 70 speakers from various Italian regions and annotated with intent labels and additional metadata. We explore the versatility of ITALIC by evaluating current state-of-the-art speech and text models. Results on intent classification suggest that increasing scale and running language adaptation yield better speech models, monolingual text models outscore multilingual ones, and that speech recognition on ITALIC is more challenging than on existing Italian benchmarks. We release both the dataset and the annotation scheme to streamline the development of new Italian SLU models and language-specific datasets.
We consider the task of few-shot intent detection, which involves training a deep learning model to classify utterances based on their underlying intents using only a small amount of labeled data. The current approach to address this problem is through continual pre-training, i.e., fine-tuning pre-trained language models (PLMs) on external resources (e.g., conversational corpora, public intent detection datasets, or natural language understanding datasets) before using them as utterance encoders for training an intent classifier. In this paper, we show that continual pre-training may not be essential, since the overfitting problem of PLMs on this task may not be as serious as expected. Specifically, we find that directly fine-tuning PLMs on only a handful of labeled examples already yields decent results compared to methods that employ continual pre-training, and the performance gap diminishes rapidly as the number of labeled data increases. To maximize the utilization of the limited available data, we propose a context augmentation method and leverage sequential self-distillation to boost performance. Comprehensive experiments on real-world benchmarks show that given only two or more labeled samples per class, direct fine-tuning outperforms many strong baselines that utilize external data sources for continual pre-training. The code can be found at https://github.com/hdzhang-code/DFTPlus.
Intent classification (IC) plays an important role in task-oriented dialogue systems. However, IC models often generalize poorly when training without sufficient annotated examples for each user intent. We propose a novel pre-training method for text encoders that uses contrastive learning with intent psuedo-labels to produce embeddings that are well-suited for IC tasks, reducing the need for manual annotations. By applying this pre-training strategy, we also introduce Pre-trained Intent-aware Encoder (PIE), which is designed to align encodings of utterances with their intent names. Specifically, we first train a tagger to identify key phrases within utterances that are crucial for interpreting intents. We then use these extracted phrases to create examples for pre-training a text encoder in a contrastive manner. As a result, our PIE model achieves up to 5.4% and 4.0% higher accuracy than the previous state-of-the-art text encoder for the N-way zero- and one-shot settings on four IC datasets.
The emergence of generative large language models (LLMs) raises the question: what will be its impact on crowdsourcing? Traditionally, crowdsourcing has been used for acquiring solutions to a wide variety of human-intelligence tasks, including ones involving text generation, modification or evaluation. For some of these tasks, models like ChatGPT can potentially substitute human workers. In this study, we investigate whether this is the case for the task of paraphrase generation for intent classification. We apply data collection methodology of an existing crowdsourcing study (similar scale, prompts and seed data) using ChatGPT and Falcon-40B. We show that ChatGPT-created paraphrases are more diverse and lead to at least as robust models.
End-to-end spoken language understanding (SLU) remains elusive even with current large pretrained language models on text and speech, especially in multilingual cases. Machine translation has been established as a powerful pretraining objective on text as it enables the model to capture high-level semantics of the input utterance and associations between different languages, which is desired for speech models that work on lower-level acoustic frames. Motivated particularly by the task of cross-lingual SLU, we demonstrate that the task of speech translation (ST) is a good means of pretraining speech models for end-to-end SLU on both intra- and cross-lingual scenarios. By introducing ST, our models reach higher performance over baselines on monolingual and multilingual intent classification as well as spoken question answering using SLURP, MINDS-14, and NMSQA benchmarks. To verify the effectiveness of our methods, we also create new benchmark datasets from both synthetic and real sources, for speech summarization and low-resource/zero-shot transfer from English to French or Spanish. We further show the value of preserving knowledge for the ST pretraining task for better downstream performance, possibly using Bayesian transfer regularizers.
Most End-to-End SLU methods depend on the pretrained ASR or language model features for intent prediction. However, other essential information in speech, such as prosody, is often ignored. Recent research has shown improved results in classifying dialogue acts by incorporating prosodic information. The margins of improvement in these methods are minimal as the neural models ignore prosodic features. In this work, we propose prosody-attention, which uses the prosodic features differently to generate attention maps across time frames of the utterance. Then we propose prosody-distillation to explicitly learn the prosodic information in the acoustic encoder rather than concatenating the implicit prosodic features. Both the proposed methods improve the baseline results, and the prosody-distillation method gives an intent classification accuracy improvement of 8\% and 2\% on SLURP and STOP datasets over the prosody baseline.
Existing medical text datasets usually take the form of ques- tion and answer pairs that support the task of natural language gener- ation, but lacking the composite annotations of the medical terms. In this study, we publish a Vietnamese dataset of medical questions from patients with sentence-level and entity-level annotations for the Intent Classification and Named Entity Recognition tasks. The tag sets for two tasks are in medical domain and can facilitate the development of task- oriented healthcare chatbots with better comprehension of queries from patients. We train baseline models for the two tasks and propose a simple self-supervised training strategy with span-noise modelling that substan- tially improves the performance. Dataset and code will be published at https://github.com/tadeephuy/ViMQ
Citations in scientific papers not only help us trace the intellectual lineage but also are a useful indicator of the scientific significance of the work. Citation intents prove beneficial as they specify the role of the citation in a given context. In this paper, we present CitePrompt, a framework which uses the hitherto unexplored approach of prompt-based learning for citation intent classification. We argue that with the proper choice of the pretrained language model, the prompt template, and the prompt verbalizer, we can not only get results that are better than or comparable to those obtained with the state-of-the-art methods but also do it with much less exterior information about the scientific document. We report state-of-the-art results on the ACL-ARC dataset, and also show significant improvement on the SciCite dataset over all baseline models except one. As suitably large labelled datasets for citation intent classification can be quite hard to find, in a first, we propose the conversion of this task to the few-shot and zero-shot settings. For the ACL-ARC dataset, we report a 53.86% F1 score for the zero-shot setting, which improves to 63.61% and 66.99% for the 5-shot and 10-shot settings, respectively.
Open intent classification, which aims to correctly classify the known intents into their corresponding classes while identifying the new unknown (open) intents, is an essential but challenging task in dialogue systems. In this paper, we introduce novel K-center contrastive learning and adjustable decision boundary learning (CLAB) to improve the effectiveness of open intent classification. First, we pre-train a feature encoder on the labeled training instances, which transfers knowledge from known intents to unknown intents. Specifically, we devise a K-center contrastive learning algorithm to learn discriminative and balanced intent features, improving the generalization of the model for recognizing open intents. Second, we devise an adjustable decision boundary learning method with expanding and shrinking (ADBES) to determine the suitable decision conditions. Concretely, we learn a decision boundary for each known intent class, which consists of a decision center and the radius of the decision boundary. We then expand the radius of the decision boundary to accommodate more in-class instances if the out-of-class instances are far from the decision boundary; otherwise, we shrink the radius of the decision boundary. Extensive experiments on three benchmark datasets clearly demonstrate the effectiveness of our method for open intent classification. For reproducibility, we submit the code at: https://github.com/lxk00/CLAP
This paper introduces a novel Token-and-Duration Transducer (TDT) architecture for sequence-to-sequence tasks. TDT extends conventional RNN-Transducer architectures by jointly predicting both a token and its duration, i.e. the number of input frames covered by the emitted token. This is achieved by using a joint network with two outputs which are independently normalized to generate distributions over tokens and durations. During inference, TDT models can skip input frames guided by the predicted duration output, which makes them significantly faster than conventional Transducers which process the encoder output frame by frame. TDT models achieve both better accuracy and significantly faster inference than conventional Transducers on different sequence transduction tasks. TDT models for Speech Recognition achieve better accuracy and up to 2.82X faster inference than conventional Transducers. TDT models for Speech Translation achieve an absolute gain of over 1 BLEU on the MUST-C test compared with conventional Transducers, and its inference is 2.27X faster. In Speech Intent Classification and Slot Filling tasks, TDT models improve the intent accuracy by up to over 1% (absolute) over conventional Transducers, while running up to 1.28X faster. Our implementation of the TDT model will be open-sourced with the NeMo (https://github.com/NVIDIA/NeMo) toolkit.
With the advent of general-purpose speech representations from large-scale self-supervised models, applying a single model to multiple downstream tasks is becoming a de-facto approach. However, the pooling problem remains; the length of speech representations is inherently variable. The naive average pooling is often used, even though it ignores the characteristics of speech, such as differently lengthed phonemes. Hence, we design a novel pooling method to squash acoustically similar representations via vector quantization, which does not require additional training, unlike attention-based pooling. Further, we evaluate various unsupervised pooling methods on various self-supervised models. We gather diverse methods scattered around speech and text to evaluate on various tasks: keyword spotting, speaker identification, intent classification, and emotion recognition. Finally, we quantitatively and qualitatively analyze our method, comparing it with supervised pooling methods.
Cross-lingual transfer of language models trained on high-resource languages like English has been widely studied for many NLP tasks, but focus on conversational tasks has been rather limited. This is partly due to the high cost of obtaining non-English conversational data, which results in limited coverage. In this work, we introduce XSGD for cross-lingual alignment pretraining, a parallel and large-scale multilingual conversation dataset that we created by translating the English-only Schema-Guided Dialogue (SGD) dataset (Rastogi et al., 2020) into 105 other languages. XSGD contains approximately 330k utterances per language. To facilitate aligned cross-lingual representations, we develop an efficient prompt-tuning-based method for learning alignment prompts. We also investigate two different classifiers: NLI-based and vanilla classifiers, and test cross-lingual capability enabled by the aligned prompts. We evaluate our model's cross-lingual generalization capabilities on two conversation tasks: slot-filling and intent classification. Our results demonstrate the strong and efficient modeling ability of NLI-based classifiers and the large cross-lingual transfer improvements achieved by our aligned prompts, particularly in few-shot settings. In addition, we highlight the nice results of our approach compared to LLMs such as text-davinci-003 and ChatGPT in both zero-shot and few-shot settings. While LLMs exhibit impressive performance in English, their cross-lingual capabilities in other languages, particularly low-resource languages, are limited.