Lilo: A Multi-Agent Conversational Sandbox for Children's Digital Communication

원문 초록

Children's peer conflicts increasingly play out in group chats, where tone and timing are stripped away, and a hurtful message is easier to send than to say aloud. We present Lilo, a multi-agent conversational system that lets children practice such conversations, so they are better prepared when they encounter them in real digital communication. In Lilo, the child joins two AI-driven peers mid-argument, coached by a mentor character, also named Lilo, through a Stop-Think-Act traffic light. Through an exploratory study with 28 children (aged 9-11), we examine how children engage with Lilo's simulated peer conflict and the mentor's traffic-light interventions. The study included an intervention with Lilo, surveys before and after the intervention, and exit interviews. Participants reported significantly higher self-efficacy for coping with unpleasant messages after their interaction with Lilo. They felt safe experimenting, knowing nothing they wrote would be held against them.