The Narrative Gap: Can LLMs Help Us Navigate Diverse Narratives Across Languages?

원문 초록

Large language models (LLMs) increasingly mediate how people seek and consume information, including accounts that differ across languages and regions, especially on contested topics. Supporting diverse information seeking requires models to help users navigate competing narratives across languages and information streams. We define six capabilities necessary for diverse multilingual information seeking: three foundational capabilities for narrative inclusion, narrative exclusion, and missing narrative identification; and three higher-level capabilities for presenting diverse narratives, preserving narrative coverage under confirmatory queries, and maintaining information parity across languages. To guide the development of those information seeking capabilities, we introduce \textsc{NarrativeBench}, a benchmark comprising 1,333 news articles in 23 publication languages across 23 contested topics and 460 Reddit-grounded queries. Evaluating 14 LLMs across 24 query languages, we find that current models lack the capabilities needed to reliably navigate diverse narratives, limiting users' control over the perspectives they receive and leaving substantial gaps in exposure to competing accounts even when diversity is explicitly requested. Information access also differs across query framings and languages, risking echo chambers, linguistic filter bubbles, and information disparities that weaken the common ground needed for democratic discourse. \textsc{NarrativeBench} provides a foundation for developing information systems that give users across languages and regions agency to navigate diverse narratives.