IntPro: Context-Aware Intent Inference via Selective Retrieval from User History

원문 초록

Accurately understanding user intent in context is essential for large language models (LLMs) to provide effective assistance. However, observed behavior may support multiple plausible intents, making the current context alone insufficient for identifying the user's underlying goal. A user's interaction history may contain recurring context-to-intent patterns that help disambiguate the current intent. Leveraging such historical patterns requires deciding whether to invoke retrieval for the current context and, if so, forming queries that express plausible intents rather than relying on contextual similarity alone. We present IntPro, a proxy agent that learns to either infer intent directly from the current context or generate candidate intent explanations to retrieve intent-aligned records from the user's history. We design intent explanations as a shared intent-oriented natural-language form that expresses the observed action, its functional goal, and a cue-to-intent rationale. Label-conditioned explanations represent historical records, while candidate explanations generated from the current context serve as retrieval queries in the same form. IntPro first learns direct and retrieval-conditioned inference through Direct-and-Retrieval supervised fine-tuning (SFT). IntPro then uses multi-turn GRPO with a retrieval-decision reward to jointly optimize intent prediction and selective retrieval mechanism. Experiments across three scenarios and three model backbones demonstrate that IntPro consistently improves context-aware intent inference.