"We need to avail ourselves of GenAI to enhance knowledge distribution": Empowering Older Adults through GenAI Literacy

원문 초록

As generative AI (GenAI) becomes increasingly widespread, it is crucial to equip users, particularly vulnerable populations such as older adults (65 and older), with the knowledge to understand its benefits and potential risks. Older adults often exhibit greater reservations about adopting emerging technologies and require tailored literacy support. Using a mixed methods approach, this study examines strategies for delivering GenAI literacy to older adults through a chatbot named Litti, evaluating its impact on their AI literacy (knowledge, safety, and ethical use). The quantitative data indicated a trend toward improved AI literacy, though the results were not statistically significant. However, qualitative interviews revealed diverse levels of familiarity with generative AI and a strong desire to learn more. Findings also show that while Litti provided a positive learning experience, it did not significantly enhance participants' trust or sense of safety regarding GenAI. This exploratory case study highlights the challenges and opportunities in designing AI literacy education for the rapidly growing older adult population.