A Comparative and Experimental Study on Automatic Question Answering Systems and its Robustness against Word Jumbling

원문 초록

Question answer generation using Natural Language Processing models is ubiquitous in the world around us. It is used in many use cases such as the building of chat bots, suggestive prompts in google search and also as a way of navigating information in banking mobile applications etc. It is highly relevant because a frequently asked questions (FAQ) list can only have a finite amount of questions but a model which can perform question answer generation could be able to answer completely new questions that are within the scope of the data. This helps us to be able to answer new questions accurately as long as it is a relevant question. In commercial applications, it can be used to increase customer satisfaction and ease of usage. However a lot of data is generated by humans so it is susceptible to human error and this can adversely affect the model's performance and we are investigating this through our work