End-to-end speech-to-intent classification has shown its advantage in harvesting information from both text and speech. In this paper, we study a technique to develop such an end-to-end system that supports multiple languages. To overcome the scarcity of multi-lingual speech corpus, we exploit knowledge from a pre-trained multi-lingual natural language processing model. Multi-lingual bidirectional encoder representations from transformers (mBERT) models are trained on multiple languages and hence expected to perform well in the multi-lingual scenario. In this work, we employ a teacher-student learning approach to sufficiently extract information from an mBERT model to train a multi-lingual speech model. In particular, we use synthesized speech generated from an English-Mandarin text corpus for analysis and training of a multi-lingual intent classification model. We also demonstrate that the teacher-student learning approach obtains an improved performance (91.02%) over the traditional end-to-end (89.40%) intent classification approach in a practical multi-lingual scenario.
Intent classification (IC) and slot filling (SF) are two fundamental tasks in modern Natural Language Understanding (NLU) systems. Collecting and annotating large amounts of data to train deep learning models for such systems is not scalable. This problem can be addressed by learning from few examples using fast supervised meta-learning techniques such as prototypical networks. In this work, we systematically investigate how contrastive learning and unsupervised data augmentation methods can benefit these existing supervised meta-learning pipelines for jointly modelled IC/SF tasks. Through extensive experiments across standard IC/SF benchmarks (SNIPS and ATIS), we show that our proposed semi-supervised approaches outperform standard supervised meta-learning methods: contrastive losses in conjunction with prototypical networks consistently outperform the existing state-of-the-art for both IC and SF tasks, while data augmentation strategies primarily improve few-shot IC by a significant margin.
This paper investigates the effectiveness of pre-training for few-shot intent classification. While existing paradigms commonly further pre-train language models such as BERT on a vast amount of unlabeled corpus, we find it highly effective and efficient to simply fine-tune BERT with a small set of labeled utterances from public datasets. Specifically, fine-tuning BERT with roughly 1,000 labeled data yields a pre-trained model -- IntentBERT, which can easily surpass the performance of existing pre-trained models for few-shot intent classification on novel domains with very different semantics. The high effectiveness of IntentBERT confirms the feasibility and practicality of few-shot intent detection, and its high generalization ability across different domains suggests that intent classification tasks may share a similar underlying structure, which can be efficiently learned from a small set of labeled data. The source code can be found at https://github.com/hdzhang-code/IntentBERT.
As labeling cost for different modules in task-oriented dialog (ToD) systems is high, a major challenge in practice is to learn different tasks with the least amount of labeled data. Recently, prompting methods over pre-trained language models (PLMs) have shown promising results for few-shot learning in ToD. To better utilize the power of PLMs, this paper proposes Comprehensive Instruction (CINS) that exploits PLMs with extra task-specific instructions. We design a schema (definition, constraint, prompt) of instructions and their customized realizations for three important downstream tasks in ToD, i.e. intent classification, dialog state tracking, and natural language generation. A sequence-to-sequence model (T5) is adopted to solve these three tasks in a unified framework. Extensive experiments are conducted on these ToD tasks in realistic few-shot learning scenarios with small validation data. Empirical results demonstrate that the proposed CINS approach consistently improves techniques that finetune PLMs with raw input or short prompts.
The semantic understanding of natural dialogues composes of several parts. Some of them, like intent classification and entity detection, have a crucial role in deciding the next steps in handling user input. Handling each task as an individual problem can be wasting of training resources, and also each problem can benefit from each other. This paper tackles these problems as one. Our new model, which combine intent and entity recognition into one system, is achieving better metrics in both tasks with lower training requirements than solving each task separately. We also optimize the model based on the inputs.
Human-designed rules are widely used to build industry applications. However, it is infeasible to maintain thousands of such hand-crafted rules. So it is very important to integrate the rule knowledge into neural networks to build a hybrid model that achieves better performance. Specifically, the human-designed rules are formulated as Regular Expressions (REs), from which the equivalent Minimal Deterministic Finite Automatons (MDFAs) are constructed. We propose to use the MDFA as an intermediate model to capture the matched RE patterns as rule-based features for each input sentence and introduce these additional features into neural networks. We evaluate the proposed method on the ATIS intent classification task. The experiment results show that the proposed method achieves the best performance compared to neural networks and four other methods that combine REs and neural networks when the training dataset is relatively small.
As the labeling cost for different modules in task-oriented dialog (ToD) systems is expensive, a major challenge is to train different modules with the least amount of labeled data. Recently, large-scale pre-trained language models, have shown promising results for few-shot learning in ToD. In this paper, we devise a self-training approach to utilize the abundant unlabeled dialog data to further improve state-of-the-art pre-trained models in few-shot learning scenarios for ToD systems. Specifically, we propose a self-training approach that iteratively labels the most confident unlabeled data to train a stronger Student model. Moreover, a new text augmentation technique (GradAug) is proposed to better train the Student by replacing non-crucial tokens using a masked language model. We conduct extensive experiments and present analyses on four downstream tasks in ToD, including intent classification, dialog state tracking, dialog act prediction, and response selection. Empirical results demonstrate that the proposed self-training approach consistently improves state-of-the-art pre-trained models (BERT, ToD-BERT) when only a small number of labeled data are available.
Deep learning-based language models have achieved state-of-the-art results in a number of applications including sentiment analysis, topic labelling, intent classification and others. Obtaining text representations or embeddings using these models presents the possibility of encoding personally identifiable information learned from language and context cues that may present a risk to reputation or privacy. To ameliorate these issues, we propose Context-Aware Private Embeddings (CAPE), a novel approach which preserves privacy during training of embeddings. To maintain the privacy of text representations, CAPE applies calibrated noise through differential privacy, preserving the encoded semantic links while obscuring sensitive information. In addition, CAPE employs an adversarial training regime that obscures identified private variables. Experimental results demonstrate that the proposed approach reduces private information leakage better than either single intervention.
The ability to detect Out-of-Domain (OOD) inputs has been a critical requirement in many real-world NLP applications. For example, intent classification in dialogue systems. The reason is that the inclusion of unsupported OOD inputs may lead to catastrophic failure of systems. However, it remains an empirical question whether current methods can tackle such problems reliably in a realistic scenario where zero OOD training data is available. In this study, we propose ProtoInfoMax, a new architecture that extends Prototypical Networks to simultaneously process in-domain and OOD sentences via Mutual Information Maximization (InfoMax) objective. Experimental results show that our proposed method can substantially improve performance up to 20% for OOD detection in low resource settings of text classification. We also show that ProtoInfoMax is less prone to typical overconfidence errors of Neural Networks, leading to more reliable prediction results.
Sub-tasks of intent classification, such as robustness to distribution shift, adaptation to specific user groups and personalization, out-of-domain detection, require extensive and flexible datasets for experiments and evaluation. As collecting such datasets is time- and labor-consuming, we propose to use text generation methods to gather datasets. The generator should be trained to generate utterances that belong to the given intent. We explore two approaches to generating task-oriented utterances. In the zero-shot approach, the model is trained to generate utterances from seen intents and is further used to generate utterances for intents unseen during training. In the one-shot approach, the model is presented with a single utterance from a test intent. We perform a thorough automatic, and human evaluation of the dataset generated utilizing two proposed approaches. Our results reveal that the attributes of the generated data are close to original test sets, collected via crowd-sourcing.
End-to-end intent classification using speech has numerous advantages compared to the conventional pipeline approach using automatic speech recognition (ASR), followed by natural language processing modules. It attempts to predict intent from speech without using an intermediate ASR module. However, such end-to-end framework suffers from the unavailability of large speech resources with higher acoustic variation in spoken language understanding. In this work, we exploit the scope of the transformer distillation method that is specifically designed for knowledge distillation from a transformer based language model to a transformer based speech model. In this regard, we leverage the reliable and widely used bidirectional encoder representations from transformers (BERT) model as a language model and transfer the knowledge to build an acoustic model for intent classification using the speech. In particular, a multilevel transformer based teacher-student model is designed, and knowledge distillation is performed across attention and hidden sub-layers of different transformer layers of the student and teacher models. We achieve an intent classification accuracy of 99.10% and 88.79% for Fluent speech corpus and ATIS database, respectively. Further, the proposed method demonstrates better performance and robustness in acoustically degraded condition compared to the baseline method.
We propose a simple and general method to regularize the fine-tuning of Transformer-based encoders for text classification tasks. Specifically, during fine-tuning we generate adversarial examples by perturbing the word embeddings of the model and perform contrastive learning on clean and adversarial examples in order to teach the model to learn noise-invariant representations. By training on both clean and adversarial examples along with the additional contrastive objective, we observe consistent improvement over standard fine-tuning on clean examples. On several GLUE benchmark tasks, our fine-tuned BERT Large model outperforms BERT Large baseline by 1.7% on average, and our fine-tuned RoBERTa Large improves over RoBERTa Large baseline by 1.3%. We additionally validate our method in different domains using three intent classification datasets, where our fine-tuned RoBERTa Large outperforms RoBERTa Large baseline by 1-2% on average.
Chatbots are intelligent software built to be used as a replacement for human interaction. Existing studies typically do not provide enough support for low-resource languages like Bangla. Due to the increasing popularity of social media, we can also see the rise of interactions in Bangla transliteration (mostly in English) among the native Bangla speakers. In this paper, we propose a novel approach to build a Bangla chatbot aimed to be used as a business assistant which can communicate in low-resource languages like Bangla and Bangla Transliteration in English with high confidence consistently. Since annotated data was not available for this purpose, we had to work on the whole machine learning life cycle (data preparation, machine learning modeling, and model deployment) using Rasa Open Source Framework, fastText embeddings, Polyglot embeddings, Flask, and other systems as building blocks. While working with the skewed annotated dataset, we try out different components and pipelines to evaluate which works best and provide possible reasoning behind the observed results. Finally, we present a pipeline for intent classification and entity extraction which achieves reasonable performance (accuracy: 83.02%, precision: 80.82%, recall: 83.02%, F1-score: 80%).
Spoken dialogue systems such as Siri and Alexa provide great convenience to people's everyday life. However, current spoken language understanding (SLU) pipelines largely depend on automatic speech recognition (ASR) modules, which require a large amount of language-specific training data. In this paper, we propose a Transformer-based SLU system that works directly on phones. This acoustic-based SLU system consists of only two blocks and does not require the presence of ASR module. The first block is a universal phone recognition system, and the second block is a Transformer-based language model for phones. We verify the effectiveness of the system on an intent classification dataset in Mandarin Chinese.
Spoken intent detection has become a popular approach to interface with various smart devices with ease. However, such systems are limited to the preset list of intents-terms or commands, which restricts the quick customization of personal devices to new intents. This paper presents a few-shot spoken intent classification approach with task-agnostic representations via meta-learning paradigm. Specifically, we leverage the popular representation-based meta-learning learning to build a task-agnostic representation of utterances, that then use a linear classifier for prediction. We evaluate three such approaches on our novel experimental protocol developed on two popular spoken intent classification datasets: Google Commands and the Fluent Speech Commands dataset. For a 5-shot (1-shot) classification of novel classes, the proposed framework provides an average classification accuracy of 88.6% (76.3%) on the Google Commands dataset, and 78.5% (64.2%) on the Fluent Speech Commands dataset. The performance is comparable to traditionally supervised classification models with abundant training samples.
Intent classification is a major task in spoken language understanding (SLU). Since most models are built with pre-collected in-domain (IND) training utterances, their ability to detect unsupported out-of-domain (OOD) utterances has a critical effect in practical use. Recent works have shown that using extra data and labels can improve the OOD detection performance, yet it could be costly to collect such data. This paper proposes to train a model with only IND data while supporting both IND intent classification and OOD detection. Our method designs a novel domain-regularized module (DRM) to reduce the overconfident phenomenon of a vanilla classifier, achieving a better generalization in both cases. Besides, DRM can be used as a drop-in replacement for the last layer in any neural network-based intent classifier, providing a low-cost strategy for a significant improvement. The evaluation on four datasets shows that our method built on BERT and RoBERTa models achieves state-of-the-art performance against existing approaches and the strong baselines we created for the comparisons.
In the area of customer support, understanding customers' intents is a crucial step. Machine learning plays a vital role in this type of intent classification. In reality, it is typical to collect confirmation from customer support representatives (CSRs) regarding the intent prediction, though it can unnecessarily incur prohibitive cost to ask CSRs to assign existing or new intents to the mis-classified cases. Apart from the confirmed cases with and without intent labels, there can be a number of cases with no human curation. This data composition (Positives + Unlabeled + multiclass Negatives) creates unique challenges for model development. In response to that, we propose a semi-supervised multi-task learning paradigm. In this manuscript, we share our experience in building text-based intent classification models for a customer support service on an E-commerce website. We improve the performance significantly by evolving the model from multiclass classification to semi-supervised multi-task learning by leveraging the negative cases, domain- and task-adaptively pretrained ALBERT on customer contact texts, and a number of un-curated data with no labels. In the evaluation, the final model boosts the average AUC ROC by almost 20 points compared to the baseline finetuned multiclass classification ALBERT model.
Traditional toxicity detection models have focused on the single utterance level without deeper understanding of context. We introduce CONDA, a new dataset for in-game toxic language detection enabling joint intent classification and slot filling analysis, which is the core task of Natural Language Understanding (NLU). The dataset consists of 45K utterances from 12K conversations from the chat logs of 1.9K completed Dota 2 matches. We propose a robust dual semantic-level toxicity framework, which handles utterance and token-level patterns, and rich contextual chatting history. Accompanying the dataset is a thorough in-game toxicity analysis, which provides comprehensive understanding of context at utterance, token, and dual levels. Inspired by NLU, we also apply its metrics to the toxicity detection tasks for assessing toxicity and game-specific aspects. We evaluate strong NLU models on CONDA, providing fine-grained results for different intent classes and slot classes. Furthermore, we examine the coverage of toxicity nature in our dataset by comparing it with other toxicity datasets.
Pre-trained Transformer-based models were reported to be robust in intent classification. In this work, we first point out the importance of in-domain out-of-scope detection in few-shot intent recognition tasks and then illustrate the vulnerability of pre-trained Transformer-based models against samples that are in-domain but out-of-scope (ID-OOS). We construct two new datasets, and empirically show that pre-trained models do not perform well on both ID-OOS examples and general out-of-scope examples, especially on fine-grained few-shot intent detection tasks. To figure out how the models mistakenly classify ID-OOS intents as in-scope intents, we further conduct analysis on confidence scores and the overlapping keywords, as well as point out several prospective directions for future work. Resources are available on https://github.com/jianguoz/Few-Shot-Intent-Detection.
The lack of publicly available evaluation data for low-resource languages limits progress in Spoken Language Understanding (SLU). As key tasks like intent classification and slot filling require abundant training data, it is desirable to reuse existing data in high-resource languages to develop models for low-resource scenarios. We introduce xSID, a new benchmark for cross-lingual Slot and Intent Detection in 13 languages from 6 language families, including a very low-resource dialect. To tackle the challenge, we propose a joint learning approach, with English SLU training data and non-English auxiliary tasks from raw text, syntax and translation for transfer. We study two setups which differ by type and language coverage of the pre-trained embeddings. Our results show that jointly learning the main tasks with masked language modeling is effective for slots, while machine translation transfer works best for intent classification.