Recently there have been efforts to introduce new benchmark tasks for spoken language understanding (SLU), like semantic parsing. In this paper, we describe our proposed spoken semantic parsing system for the quality track (Track 1) in Spoken Language Understanding Grand Challenge which is part of ICASSP Signal Processing Grand Challenge 2023. We experiment with both end-to-end and pipeline systems for this task. Strong automatic speech recognition (ASR) models like Whisper and pretrained Language models (LM) like BART are utilized inside our SLU framework to boost performance. We also investigate the output level combination of various models to get an exact match accuracy of 80.8, which won the 1st place at the challenge.
This paper describes our system for the low-resource domain adaptation track (Track 3) in Spoken Language Understanding Grand Challenge, which is a part of ICASSP Signal Processing Grand Challenge 2023. In the track, we adopt a pipeline approach of ASR and NLU. For ASR, we fine-tune Whisper for each domain with upsampling. For NLU, we fine-tune BART on all the Track3 data and then on low-resource domain data. We apply masked LM (MLM) -based data augmentation, where some of input tokens and corresponding target labels are replaced using MLM. We also apply a retrieval-based approach, where model input is augmented with similar training samples. As a result, we achieved exact match (EM) accuracy 63.3/75.0 (average: 69.15) for reminder/weather domain, and won the 1st place at the challenge.
Most human interactions occur in the form of spoken conversations where the semantic meaning of a given utterance depends on the context. Each utterance in spoken conversation can be represented by many semantic and speaker attributes, and there has been an interest in building Spoken Language Understanding (SLU) systems for automatically predicting these attributes. Recent work has shown that incorporating dialogue history can help advance SLU performance. However, separate models are used for each SLU task, leading to an increase in inference time and computation cost. Motivated by this, we aim to ask: can we jointly model all the SLU tasks while incorporating context to facilitate low-latency and lightweight inference? To answer this, we propose a novel model architecture that learns dialog context to jointly predict the intent, dialog act, speaker role, and emotion for the spoken utterance. Note that our joint prediction is based on an autoregressive model and we need to decide the prediction order of dialog attributes, which is not trivial. To mitigate the issue, we also propose an order agnostic training method. Our experiments show that our joint model achieves similar results to task-specific classifiers and can effectively integrate dialog context to further improve the SLU performance.
This paper presents the use of non-autoregressive (NAR) approaches for joint automatic speech recognition (ASR) and spoken language understanding (SLU) tasks. The proposed NAR systems employ a Conformer encoder that applies connectionist temporal classification (CTC) to transcribe the speech utterance into raw ASR hypotheses, which are further refined with a bidirectional encoder representations from Transformers (BERT)-like decoder. In the meantime, the intent and slot labels of the utterance are predicted simultaneously using the same decoder. Both Mask-CTC and self-conditioned CTC (SC-CTC) approaches are explored for this study. Experiments conducted on the SLURP dataset show that the proposed SC-Mask-CTC NAR system achieves 3.7% and 3.2% absolute gains in SLU metrics and a competitive level of ASR accuracy, when compared to a Conformer-Transformer based autoregressive (AR) model. Additionally, the NAR systems achieve 6x faster decoding speed than the AR baseline.
Zero-shot dialogue understanding aims to enable dialogue to track the user's needs without any training data, which has gained increasing attention. In this work, we investigate the understanding ability of ChatGPT for zero-shot dialogue understanding tasks including spoken language understanding (SLU) and dialogue state tracking (DST). Experimental results on four popular benchmarks reveal the great potential of ChatGPT for zero-shot dialogue understanding. In addition, extensive analysis shows that ChatGPT benefits from the multi-turn interactive prompt in the DST task but struggles to perform slot filling for SLU. Finally, we summarize several unexpected behaviors of ChatGPT in dialogue understanding tasks, hoping to provide some insights for future research on building zero-shot dialogue understanding systems with Large Language Models (LLMs).
As human-machine voice interfaces provide easy access to increasingly intelligent machines, many state-of-the-art automatic speech recognition (ASR) systems are proposed. However, commercial ASR systems usually have poor performance on domain-specific speech especially under low-resource settings. The author works with pre-trained DeepSpeech2 and Wav2Vec2 acoustic models to develop benefit-specific ASR systems. The domain-specific data are collected using proposed semi-supervised learning annotation with little human intervention. The best performance comes from a fine-tuned Wav2Vec2-Large-LV60 acoustic model with an external KenLM, which surpasses the Google and AWS ASR systems on benefit-specific speech. The viability of using error prone ASR transcriptions as part of spoken language understanding (SLU) is also investigated. Results of a benefit-specific natural language understanding (NLU) task show that the domain-specific fine-tuned ASR system can outperform the commercial ASR systems even when its transcriptions have higher word error rate (WER), and the results between fine-tuned ASR and human transcriptions are similar.
Intent classification is a fundamental task in the spoken language understanding field that has recently gained the attention of the scientific community, mainly because of the feasibility of approaching it with end-to-end neural models. In this way, avoiding using intermediate steps, i.e. automatic speech recognition, is possible, thus the propagation of errors due to background noise, spontaneous speech, speaking styles of users, etc. Towards the development of solutions applicable in real scenarios, it is interesting to investigate how environmental noise and related noise reduction techniques to address the intent classification task with end-to-end neural models. In this paper, we experiment with a noisy version of the fluent speech command data set, combining the intent classifier with a time-domain speech enhancement solution based on Wave-U-Net and considering different training strategies. Experimental results reveal that, for this task, the use of speech enhancement greatly improves the classification accuracy in noisy conditions, in particular when the classification model is trained on enhanced signals.
Learning on a massive amount of speech corpus leads to the recent success of many self-supervised speech models. With knowledge distillation, these models may also benefit from the knowledge encoded by language models that are pre-trained on rich sources of texts. The distillation process, however, is challenging due to the modal disparity between textual and speech embedding spaces. This paper studies metric-based distillation to align the embedding space of text and speech with only a small amount of data without modifying the model structure. Since the semantic and granularity gap between text and speech has been omitted in literature, which impairs the distillation, we propose the Prior-informed Adaptive knowledge Distillation (PAD) that adaptively leverages text/speech units of variable granularity and prior distributions to achieve better global and local alignments between text and speech pre-trained models. We evaluate on three spoken language understanding benchmarks to show that PAD is more effective in transferring linguistic knowledge than other metric-based distillation approaches.
Prompt tuning is a technology that tunes a small set of parameters to steer a pre-trained language model (LM) to directly generate the output for downstream tasks. Recently, prompt tuning has demonstrated its storage and computation efficiency in both natural language processing (NLP) and speech processing fields. These advantages have also revealed prompt tuning as a candidate approach to serving pre-trained LM for multiple tasks in a unified manner. For speech processing, SpeechPrompt shows its high parameter efficiency and competitive performance on a few speech classification tasks. However, whether SpeechPrompt is capable of serving a large number of tasks is unanswered. In this work, we propose SpeechPrompt v2, a prompt tuning framework capable of performing a wide variety of speech classification tasks, covering multiple languages and prosody-related tasks. The experiment result shows that SpeechPrompt v2 achieves performance on par with prior works with less than 0.15M trainable parameters in a unified framework.
Disfluencies (i.e. interruptions in the regular flow of speech), are ubiquitous to spoken discourse. Fillers ("uh", "um") are disfluencies that occur the most frequently compared to other kinds of disfluencies. Yet, to the best of our knowledge, there isn't a resource that brings together the research perspectives influencing Spoken Language Understanding (SLU) on these speech events. This aim of this article is to survey a breadth of perspectives in a holistic way; i.e. from considering underlying (psycho)linguistic theory, to their annotation and consideration in Automatic Speech Recognition (ASR) and SLU systems, to lastly, their study from a generation standpoint. This article aims to present the perspectives in an approachable way to the SLU and Conversational AI community, and discuss moving forward, what we believe are the trends and challenges in each area.
Multilingual spoken language understanding (SLU) consists of two sub-tasks, namely intent detection and slot filling. To improve the performance of these two sub-tasks, we propose to use consistency regularization based on a hybrid data augmentation strategy. The consistency regularization enforces the predicted distributions for an example and its semantically equivalent augmentation to be consistent. We conduct experiments on the MASSIVE dataset under both full-dataset and zero-shot settings. Experimental results demonstrate that our proposed method improves the performance on both intent detection and slot filling tasks. Our system\footnote{The code will be available at \url{https://github.com/bozheng-hit/MMNLU-22-HIT-SCIR}.} ranked 1st in the MMNLU-22 competition under the full-dataset setting.
Conventional conversation assistants extract text transcripts from the speech signal using automatic speech recognition (ASR) and then predict intent from the transcriptions. Using end-to-end spoken language understanding (SLU), the intents of the speaker are predicted directly from the speech signal without requiring intermediate text transcripts. As a result, the model can optimize directly for intent classification and avoid cascading errors from ASR. The end-to-end SLU system also helps in reducing the latency of the intent prediction model. Although many datasets are available publicly for text-to-intent tasks, the availability of labeled speech-to-intent datasets is limited, and there are no datasets available in the Indian accent. In this paper, we release the Skit-S2I dataset, the first publicly available Indian-accented SLU dataset in the banking domain in a conversational tonality. We experiment with multiple baselines, compare different pretrained speech encoder's representations, and find that SSL pretrained representations perform slightly better than ASR pretrained representations lacking prosodic features for speech-to-intent classification. The dataset and baseline code is available at \url{https://github.com/skit-ai/speech-to-intent-dataset}
When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a sensible answer or perform a useful action for the human. Meaning is represented at the sentence level, identification of which is known as intent detection, and at the word level, a labelling task called slot filling. This dual-level joint task requires innovative thinking about natural language and deep learning network design, and as a result, many approaches and models have been proposed and applied. This tutorial will discuss how the joint task is set up and introduce Spoken Language Understanding/Natural Language Understanding (SLU/NLU) with Deep Learning techniques. We will cover the datasets, experiments and metrics used in the field. We will describe how the machine uses the latest NLP and Deep Learning techniques to address the joint task, including recurrent and attention-based Transformer networks and pre-trained models (e.g. BERT). We will then look in detail at a network that allows the two levels of the task, intent classification and slot filling, to interact to boost performance explicitly. We will do a code demonstration of a Python notebook for this model and attendees will have an opportunity to watch coding demo tasks on this joint NLU to further their understanding.
Spoken language understanding (SLU) tasks have been studied for many decades in the speech research community, but have not received as much attention as lower-level tasks like speech and speaker recognition. In particular, there are not nearly as many SLU task benchmarks, and many of the existing ones use data that is not freely available to all researchers. Recent work has begun to introduce such benchmark datasets for several tasks. In this work, we introduce several new annotated SLU benchmark tasks based on freely available speech data, which complement existing benchmarks and address gaps in the SLU evaluation landscape. We contribute four tasks: question answering and summarization involve inference over longer speech sequences; named entity localization addresses the speech-specific task of locating the targeted content in the signal; dialog act classification identifies the function of a given speech utterance. We follow the blueprint of the Spoken Language Understanding Evaluation (SLUE) benchmark suite. In order to facilitate the development of SLU models that leverage the success of pre-trained speech representations, we will be publishing for each task (i) annotations for a relatively small fine-tuning set, (ii) annotated development and test sets, and (iii) baseline models for easy reproducibility and comparisons. In this work, we present the details of data collection and annotation and the performance of the baseline models. We also perform sensitivity analysis of pipeline models' performance (speech recognizer + text model) to the speech recognition accuracy, using more than 20 state-of-the-art speech recognition models.
Most recent semantic frame parsing systems for spoken language understanding (SLU) are designed based on recurrent neural networks. These systems display decent performance on benchmark SLU datasets such as ATIS or SNIPS, which contain short utterances with relatively simple patterns. However, the current semantic frame parsing models lack a mechanism to handle out-of-distribution (\emph{OOD}) patterns and out-of-vocabulary (\emph{OOV}) tokens. In this paper, we introduce a robust semantic frame parsing pipeline that can handle both \emph{OOD} patterns and \emph{OOV} tokens in conjunction with a new complex Twitter dataset that contains long tweets with more \emph{OOD} patterns and \emph{OOV} tokens. The new pipeline demonstrates much better results in comparison to state-of-the-art baseline SLU models on both the SNIPS dataset and the new Twitter dataset (Our new Twitter dataset can be downloaded from https://1drv.ms/u/s!AroHb-W6_OAlavK4begsDsMALfE?e=c8f2XX ). Finally, we also build an E2E application to demo the feasibility of our algorithm and show why it is useful in real application.
In this paper, we perform an exhaustive evaluation of different representations to address the intent classification problem in a Spoken Language Understanding (SLU) setup. We benchmark three types of systems to perform the SLU intent detection task: 1) text-based, 2) lattice-based, and a novel 3) multimodal approach. Our work provides a comprehensive analysis of what could be the achievable performance of different state-of-the-art SLU systems under different circumstances, e.g., automatically- vs. manually-generated transcripts. We evaluate the systems on the publicly available SLURP spoken language resource corpus. Our results indicate that using richer forms of Automatic Speech Recognition (ASR) outputs, namely word-consensus-networks, allows the SLU system to improve in comparison to the 1-best setup (5.5% relative improvement). However, crossmodal approaches, i.e., learning from acoustic and text embeddings, obtains performance similar to the oracle setup, a relative improvement of 17.8% over the 1-best configuration, being a recommended alternative to overcome the limitations of working with automatically generated transcripts.
Most spoken language understanding systems use a pipeline approach composed of an automatic speech recognition interface and a natural language understanding module. This approach forces hard decisions when converting continuous inputs into discrete language symbols. Instead, we propose a representation model to encode speech in rich bidirectional encodings that can be used for downstream tasks such as intent prediction. The approach uses a masked language modelling objective to learn the representations, and thus benefits from both the left and right contexts. We show that the performance of the resulting encodings before fine-tuning is better than comparable models on multiple datasets, and that fine-tuning the top layers of the representation model improves the current state of the art on the Fluent Speech Command dataset, also in a low-data regime, when a limited amount of labelled data is used for training. Furthermore, we propose class attention as a spoken language understanding module, efficient both in terms of speed and number of parameters. Class attention can be used to visually explain the predictions of our model, which goes a long way in understanding how the model makes predictions. We perform experiments in English and in Dutch.
We explore the benefits that multitask learning offer to speech processing as we train models on dual objectives with automatic speech recognition and intent classification or sentiment classification. Our models, although being of modest size, show improvements over models trained end-to-end on intent classification. We compare different settings to find the optimal disposition of each task module compared to one another. Finally, we study the performance of the models in low-resource scenario by training the models with as few as one example per class. We show that multitask learning in these scenarios compete with a baseline model trained on text features and performs considerably better than a pipeline model. On sentiment classification, we match the performance of an end-to-end model with ten times as many parameters. We consider 4 tasks and 4 datasets in Dutch and English.
Multi-Intent Spoken Language Understanding (SLU), a novel and more complex scenario of SLU, is attracting increasing attention. Unlike traditional SLU, each intent in this scenario has its specific scope. Semantic information outside the scope even hinders the prediction, which tremendously increases the difficulty of intent detection. More seriously, guiding slot filling with these inaccurate intent labels suffers error propagation problems, resulting in unsatisfied overall performance. To solve these challenges, in this paper, we propose a novel Scope-Sensitive Result Attention Network (SSRAN) based on Transformer, which contains a Scope Recognizer (SR) and a Result Attention Network (RAN). Scope Recognizer assignments scope information to each token, reducing the distraction of out-of-scope tokens. Result Attention Network effectively utilizes the bidirectional interaction between results of slot filling and intent detection, mitigating the error propagation problem. Experiments on two public datasets indicate that our model significantly improves SLU performance (5.4\% and 2.1\% on Overall accuracy) over the state-of-the-art baseline.
Spoken Language Understanding (SLU) systems typically consist of a set of machine learning models that operate in conjunction to produce an SLU hypothesis. The generated hypothesis is then sent to downstream components for further action. However, it is desirable to discard an incorrect hypothesis before sending it downstream. In this work, we present two designs for SLU hypothesis rejection modules: (i) scheme R1 that performs rejection on domain specific SLU hypothesis and, (ii) scheme R2 that performs rejection on hypothesis generated from the overall SLU system. Hypothesis rejection modules in both schemes reject/accept a hypothesis based on features drawn from the utterance directed to the SLU system, the associated SLU hypothesis and SLU confidence score. Our experiments suggest that both the schemes yield similar results (scheme R1: 2.5% FRR @ 4.5% FAR, scheme R2: 2.5% FRR @ 4.6% FAR), with the best performing systems using all the available features. We argue that while either of the rejection schemes can be chosen over the other, they carry some inherent differences which need to be considered while making this choice. Additionally, we incorporate ASR features in the rejection module (obtaining an 1.9% FRR @ 3.8% FAR) and analyze the improvements.