Clients wishing to implement generative AI in the domain of IT Support and AIOps face two critical issues: domain coverage and model size constraints due to model choice limitations. Clients might choose to not use larger proprietary models such as GPT-4 due to cost and privacy concerns and so are limited to smaller models with potentially less domain coverage that do not generalize to the client's domain. Retrieval augmented generation is a common solution that addresses both of these issues: a retrieval system first retrieves the necessary domain knowledge which a smaller generative model leverages as context for generation. We present a system developed for a client in the IT Support domain for support case solution recommendation that combines retrieval augmented generation (RAG) for answer generation with an encoder-only model for classification and a generative large language model for query generation. We cover architecture details, data collection and annotation, development journey and preliminary validations, expected final deployment process and evaluation plans, and finally lessons learned.
Large language models (LLMs) have significantly advanced natural language processing tasks, yet they are susceptible to generating inaccurate or unreliable responses, a phenomenon known as hallucination. In critical domains such as health and medicine, these hallucinations can pose serious risks. This paper introduces HALO, a novel framework designed to enhance the accuracy and reliability of medical question-answering (QA) systems by focusing on the detection and mitigation of hallucinations. Our approach generates multiple variations of a given query using LLMs and retrieves relevant information from external open knowledge bases to enrich the context. We utilize maximum marginal relevance scoring to prioritize the retrieved context, which is then provided to LLMs for answer generation, thereby reducing the risk of hallucinations. The integration of LangChain further streamlines this process, resulting in a notable and robust increase in the accuracy of both open-source and commercial LLMs, such as Llama-3.1 (from 44% to 65%) and ChatGPT (from 56% to 70%). This framework underscores the critical importance of addressing hallucinations in medical QA systems, ultimately improving clinical decision-making and patient care. The open-source HALO is available at: https://github.com/ResponsibleAILab/HALO.
Regulatory documents, issued by governmental regulatory bodies, establish rules, guidelines, and standards that organizations must adhere to for legal compliance. These documents, characterized by their length, complexity and frequent updates, are challenging to interpret, requiring significant allocation of time and expertise on the part of organizations to ensure ongoing compliance. Regulatory Natural Language Processing (RegNLP) is a multidisciplinary field aimed at simplifying access to and interpretation of regulatory rules and obligations. We introduce a task of generating question-passages pairs, where questions are automatically created and paired with relevant regulatory passages, facilitating the development of regulatory question-answering systems. We create the ObliQA dataset, containing 27,869 questions derived from the collection of Abu Dhabi Global Markets (ADGM) financial regulation documents, design a baseline Regulatory Information Retrieval and Answer Generation (RIRAG) system and evaluate it with RePASs, a novel evaluation metric that tests whether generated answers accurately capture all relevant obligations while avoiding contradictions.
Large Language Models (LLMs) may suffer from hallucinations in real-world applications due to the lack of relevant knowledge. In contrast, knowledge graphs encompass extensive, multi-relational structures that store a vast array of symbolic facts. Consequently, integrating LLMs with knowledge graphs has been extensively explored, with Knowledge Graph Question Answering (KGQA) serving as a critical touchstone for the integration. This task requires LLMs to answer natural language questions by retrieving relevant triples from knowledge graphs. However, existing methods face two significant challenges: \textit{excessively long reasoning paths distracting from the answer generation}, and \textit{false-positive relations hindering the path refinement}. In this paper, we propose an iterative interactive KGQA framework that leverages the interactive learning capabilities of LLMs to perform reasoning and Debating over Graphs (DoG). Specifically, DoG employs a subgraph-focusing mechanism, allowing LLMs to perform answer trying after each reasoning step, thereby mitigating the impact of lengthy reasoning paths. On the other hand, DoG utilizes a multi-role debate team to gradually simplify complex questions, reducing the influence of false-positive relations. This debate mechanism ensures the reliability of the reasoning process. Experimental results on five public datasets demonstrate the effectiveness and superiority of our architecture. Notably, DoG outperforms the state-of-the-art method ToG by 23.7\% and 9.1\% in accuracy on WebQuestions and GrailQA, respectively. Furthermore, the integration experiments with various LLMs on the mentioned datasets highlight the flexibility of DoG. Code is available at \url{https://github.com/reml-group/DoG}.
Generative language models hallucinate. That is, at times, they generate factually flawed responses. These inaccuracies are particularly insidious because the responses are fluent and well-articulated. We focus on the task of Grounded Answer Generation (part of Generative IR), which aims to produce direct answers to a user's question based on results retrieved from a search engine. We address hallucination by adapting an existing genetic generation approach with a new 'balanced fitness function' consisting of a cross-encoder model for relevance and an n-gram overlap metric to promote grounding. Our balanced fitness function approach quadruples the grounded answer generation accuracy while maintaining high relevance.
Overcoming the limited context limitations in early-generation LLMs, retrieval-augmented generation (RAG) has been a reliable solution for context-based answer generation in the past. Recently, the emergence of long-context LLMs allows the models to incorporate much longer text sequences, making RAG less attractive. Recent studies show that long-context LLMs significantly outperform RAG in long-context applications. Unlike the existing works favoring the long-context LLM over RAG, we argue that the extremely long context in LLMs suffers from a diminished focus on relevant information and leads to potential degradation in answer quality. This paper revisits the RAG in long-context answer generation. We propose an order-preserve retrieval-augmented generation (OP-RAG) mechanism, which significantly improves the performance of RAG for long-context question-answer applications. With OP-RAG, as the number of retrieved chunks increases, the answer quality initially rises, and then declines, forming an inverted U-shaped curve. There exist sweet points where OP-RAG could achieve higher answer quality with much less tokens than long-context LLM taking the whole context as input. Extensive experiments on public benchmark demonstrate the superiority of our OP-RAG.
In this paper, we analyze the capabilities of the multi-lingual Dense Passage Retriever (mDPR) for extremely low-resource languages. In the Cross-lingual Open-Retrieval Answer Generation (CORA) pipeline, mDPR achieves success on multilingual open QA benchmarks across 26 languages, of which 9 were unseen during training. These results are promising for Question Answering (QA) for low-resource languages. We focus on two extremely low-resource languages for which mDPR performs poorly: Amharic and Khmer. We collect and curate datasets to train mDPR models using Translation Language Modeling (TLM) and question--passage alignment. We also investigate the effect of our extension on the language distribution in the retrieval results. Our results on the MKQA and AmQA datasets show that language alignment brings improvements to mDPR for the low-resource languages, but the improvements are modest and the results remain low. We conclude that fulfilling CORA's promise to enable multilingual open QA in extremely low-resource settings is challenging because the model, the data, and the evaluation approach are intertwined. Hence, all three need attention in follow-up work. We release our code for reproducibility and future work: https://anonymous.4open.science/r/Question-Answering-for-Low-Resource-Languages-B13C/
In the rapidly evolving landscape of Natural Language Processing (NLP) and text generation, the emergence of Retrieval Augmented Generation (RAG) presents a promising avenue for improving the quality and reliability of generated text by leveraging information retrieved from user specified database. Benchmarking is essential to evaluate and compare the performance of the different RAG configurations in terms of retriever and generator, providing insights into their effectiveness, scalability, and suitability for the specific domain and applications. In this paper, we present a comprehensive framework to generate a domain relevant RAG benchmark. Our framework is based on automatic question-answer generation with Human (domain experts)-AI Large Language Model (LLM) teaming. As a case study, we demonstrate the framework by introducing WeQA, a first-of-its-kind benchmark on the wind energy domain which comprises of multiple scientific documents/reports related to environmental impact of wind energy projects. Our framework systematically evaluates RAG performance using diverse metrics and multiple question types with varying complexity level. We also demonstrate the performance of different models on our benchmark.
Multimodal large language models (LLMs) have achieved notable success across various domains, while research in the medical field has largely focused on unimodal images. Meanwhile, current general-domain multimodal models for videos still lack the capabilities to understand and engage in conversations about surgical videos. One major contributing factor is the absence of datasets in the surgical field. In this paper, we create a new dataset, Surg-QA, consisting of 102,000 surgical video-instruction pairs, the largest of its kind so far. To build such a dataset, we propose a novel two-stage question-answer generation pipeline with LLM to learn surgical knowledge in a structured manner from the publicly available surgical lecture videos. The pipeline breaks down the generation process into two stages to significantly reduce the task complexity, allowing us to use a more affordable, locally deployed open-source LLM than the premium paid LLM services. It also mitigates the risk of LLM hallucinations during question-answer generation, thereby enhancing the overall quality of the generated data. We further train LLaVA-Surg, a novel vision-language conversational assistant capable of answering open-ended questions about surgical videos, on this Surg-QA dataset, and conduct comprehensive evaluations on zero-shot surgical video question-answering tasks. We show that LLaVA-Surg significantly outperforms all previous general-domain models, demonstrating exceptional multimodal conversational skills in answering open-ended questions about surgical videos. We will release our code, model, and the instruction-tuning dataset.
Open Domain Question Answering (ODQA) has been advancing rapidly in recent times, driven by significant developments in dense passage retrieval and pretrained language models. Current models typically incorporate the FiD framework, which is composed by a neural retriever alongside an encoder-decoder neural reader. In the answer generation process, the retriever will retrieve numerous passages (around 100 for instance), each of which is then individually encoded by the encoder. Subsequently, the decoder makes predictions based on these encoded passages. Nevertheless, this framework can be relatively time-consuming, particularly due to the extensive length of the gathered passages. To address this, we introduce FastFiD in this paper, a novel approach that executes sentence selection on the encoded passages. This aids in retaining valuable sentences while reducing the context length required for generating answers. Experiments on three commonly used datasets (Natural Questions, TriviaQA and ASQA) demonstrate that our method can enhance the inference speed by 2.3X-5.7X, while simultaneously maintaining the model's performance. Moreover, an in-depth analysis of the model's attention reveals that the selected sentences indeed hold a substantial contribution towards the final answer. The codes are publicly available at https://github.com/thunlp/FastFiD.
Extraction and interpretation of intricate information from unstructured text data arising in financial applications, such as earnings call transcripts, present substantial challenges to large language models (LLMs) even using the current best practices to use Retrieval Augmented Generation (RAG) (referred to as VectorRAG techniques which utilize vector databases for information retrieval) due to challenges such as domain specific terminology and complex formats of the documents. We introduce a novel approach based on a combination, called HybridRAG, of the Knowledge Graphs (KGs) based RAG techniques (called GraphRAG) and VectorRAG techniques to enhance question-answer (Q&A) systems for information extraction from financial documents that is shown to be capable of generating accurate and contextually relevant answers. Using experiments on a set of financial earning call transcripts documents which come in the form of Q&A format, and hence provide a natural set of pairs of ground-truth Q&As, we show that HybridRAG which retrieves context from both vector database and KG outperforms both traditional VectorRAG and GraphRAG individually when evaluated at both the retrieval and generation stages in terms of retrieval accuracy and answer generation. The proposed technique has applications beyond the financial domain
In this study, we present an innovative fusion of language models and query analysis techniques to unlock cognition in artificial intelligence. The introduced open-source AI system seamlessly integrates a Chess engine with a language model, enabling it to predict moves and provide strategic explanations. Leveraging a vector database to achieve retrievable answer generation, our AI system elucidates its decision-making process, bridging the gap between raw computation and human-like understanding. Our choice of Chess as the demonstration environment underscores the versatility of our approach. Beyond Chess, our system holds promise for diverse applications, from medical diagnostics to financial forecasting. Our AI system is available at https://github.com/TheOpenSI/CoSMIC.git
Retrieving external knowledge and prompting large language models with relevant information is an effective paradigm to enhance the performance of question-answering tasks. Previous research typically handles paragraphs from external documents in isolation, resulting in a lack of context and ambiguous references, particularly in multi-document and complex tasks. To overcome these challenges, we propose a new retrieval framework IIER, that leverages Inter-chunk Interactions to Enhance Retrieval. This framework captures the internal connections between document chunks by considering three types of interactions: structural, keyword, and semantic. We then construct a unified Chunk-Interaction Graph to represent all external documents comprehensively. Additionally, we design a graph-based evidence chain retriever that utilizes previous paths and chunk interactions to guide the retrieval process. It identifies multiple seed nodes based on the target question and iteratively searches for relevant chunks to gather supporting evidence. This retrieval process refines the context and reasoning chain, aiding the large language model in reasoning and answer generation. Extensive experiments demonstrate that IIER outperforms strong baselines across four datasets, highlighting its effectiveness in improving retrieval and reasoning capabilities.
This paper introduces a new hyper-parameter for Retrieval-Augmented Generation (RAG) systems called Context Window Utilization. RAG systems enhance generative models by incorporating relevant information retrieved from external knowledge bases, improving the factual accuracy and contextual relevance of generated responses. The size of the text chunks retrieved and processed is a critical factor influencing RAG performance. This study aims to identify the optimal chunk size that maximizes answer generation quality. Through systematic experimentation, we analyze the effects of varying chunk sizes on the efficiency and effectiveness of RAG frameworks. Our findings reveal that an optimal chunk size balances the trade-off between providing sufficient context and minimizing irrelevant information. These insights are crucial for enhancing the design and implementation of RAG systems, underscoring the importance of selecting an appropriate chunk size to achieve superior performance.
In dense retrieval, embedding long texts into dense vectors can result in information loss, leading to inaccurate query-text matching. Additionally, low-quality texts with excessive noise or sparse key information are unlikely to align well with relevant queries. Recent studies mainly focus on improving the sentence embedding model or retrieval process. In this work, we introduce a novel text augmentation framework for dense retrieval. This framework transforms raw documents into information-dense text formats, which supplement the original texts to effectively address the aforementioned issues without modifying embedding or retrieval methodologies. Two text representations are generated via large language models (LLMs) zero-shot prompting: question-answer pairs and element-driven events. We term this approach QAEA-DR: unifying question-answer generation and event extraction in a text augmentation framework for dense retrieval. To further enhance the quality of generated texts, a scoring-based evaluation and regeneration mechanism is introduced in LLM prompting. Our QAEA-DR model has a positive impact on dense retrieval, supported by both theoretical analysis and empirical experiments.
Knowledge-intensive visual question answering requires models to effectively use external knowledge to help answer visual questions. A typical pipeline includes a knowledge retriever and an answer generator. However, a retriever that utilizes local information, such as an image patch, may not provide reliable question-candidate relevance scores. Besides, the two-tower architecture also limits the relevance score modeling of a retriever to select top candidates for answer generator reasoning. In this paper, we introduce an additional module, a multi-modal reranker, to improve the ranking quality of knowledge candidates for answer generation. Our reranking module takes multi-modal information from both candidates and questions and performs cross-item interaction for better relevance score modeling. Experiments on OK-VQA and A-OKVQA show that multi-modal reranker from distant supervision provides consistent improvements. We also find a training-testing discrepancy with reranking in answer generation, where performance improves if training knowledge candidates are similar to or noisier than those used in testing.
Retrieval augmented generation (RAG) with large language models (LLMs) for Question Answering (QA) entails furnishing relevant context within the prompt to facilitate the LLM in answer generation. During the generation, inaccuracies or hallucinations frequently occur due to two primary factors: inadequate or distracting context in the prompts, and the inability of LLMs to effectively reason through the facts. In this paper, we investigate whether providing aligned context via a carefully selected passage sequence leads to better answer generation by the LLM for multi-hop QA. We introduce, "GenSco", a novel approach of selecting passages based on the predicted decomposition of the multi-hop questions}. The framework consists of two distinct LLMs: (i) Generator LLM, which is used for question decomposition and final answer generation; (ii) an auxiliary open-sourced LLM, used as the scorer, to semantically guide the Generator for passage selection. The generator is invoked only once for the answer generation, resulting in a cost-effective and efficient approach. We evaluate on three broadly established multi-hop question answering datasets: 2WikiMultiHop, Adversarial HotPotQA and MuSiQue and achieve an absolute gain of $15.1$ and $5.9$ points in Exact Match score with respect to the best performing baselines over MuSiQue and 2WikiMultiHop respectively.
Retrieval-Augmented Generation (RAG) allows overcoming the limited knowledge of LLMs by extending the input with external information. As a consequence, the contextual inputs to the model become much longer which slows down decoding time directly translating to the time a user has to wait for an answer. We address this challenge by presenting COCOM, an effective context compression method, reducing long contexts to only a handful of Context Embeddings speeding up the generation time by a large margin. Our method allows for different compression rates trading off decoding time for answer quality. Compared to earlier methods, COCOM allows for handling multiple contexts more effectively, significantly reducing decoding time for long inputs. Our method demonstrates a speed-up of up to 5.69 $\times$ while achieving higher performance compared to existing efficient context compression methods.
With Retrieval Augmented Generation (RAG), Large Language Models (LLMs) are playing a pivotal role in information search and are being adopted globally. Although the multilingual capability of LLMs offers new opportunities to bridge the language barrier, do these capabilities translate into real-life scenarios where linguistic divide and knowledge conflicts between multilingual sources are known occurrences? In this paper, we studied LLM's linguistic preference in a RAG-based information search setting. We found that LLMs displayed systemic bias towards information in the same language as the query language in both information retrieval and answer generation. Furthermore, in scenarios where there is little information in the language of the query, LLMs prefer documents in high-resource languages, reinforcing the dominant views. Such bias exists for both factual and opinion-based queries. Our results highlight the linguistic divide within multilingual LLMs in information search systems. The seemingly beneficial multilingual capability of LLMs may backfire on information parity by reinforcing language-specific information cocoons or filter bubbles further marginalizing low-resource views.
Retrieval-augmented Large Language Models (LLMs) have reshaped traditional query-answering systems, offering unparalleled user experiences. However, existing retrieval techniques often struggle to handle multi-modal query contexts. In this paper, we present an interactive Multi-modal Query Answering (MQA) system, empowered by our newly developed multi-modal retrieval framework and navigation graph index, integrated with cutting-edge LLMs. It comprises five core components: Data Preprocessing, Vector Representation, Index Construction, Query Execution, and Answer Generation, all orchestrated by a dedicated coordinator to ensure smooth data flow from input to answer generation. One notable aspect of MQA is its utilization of contrastive learning to assess the significance of different modalities, facilitating precise measurement of multi-modal information similarity. Furthermore, the system achieves efficient retrieval through our advanced navigation graph index, refined using computational pruning techniques. Another highlight of our system is its pluggable processing framework, allowing seamless integration of embedding models, graph indexes, and LLMs. This flexibility provides users diverse options for gaining insights from their multi-modal knowledge base. A preliminary video introduction of MQA is available at https://youtu.be/xvUuo2ZIqWk.