Robots operating in human spaces must be able to engage in natural language interaction with people, both understanding and executing instructions, and using conversation to resolve ambiguity and recover from mistakes. To study this, we introduce TEACh, a dataset of over 3,000 human--human, interactive dialogues to complete household tasks in simulation. A Commander with access to oracle information about a task communicates in natural language with a Follower. The Follower navigates through and interacts with the environment to complete tasks varying in complexity from "Make Coffee" to "Prepare Breakfast", asking questions and getting additional information from the Commander. We propose three benchmarks using TEACh to study embodied intelligence challenges, and we evaluate initial models' abilities in dialogue understanding, language grounding, and task execution.
Conversational semantic role labeling (CSRL) is believed to be a crucial step towards dialogue understanding. However, it remains a major challenge for existing CSRL parser to handle conversational structural information. In this paper, we present a simple and effective architecture for CSRL which aims to address this problem. Our model is based on a conversational structure-aware graph network which explicitly encodes the speaker dependent information. We also propose a multi-task learning method to further improve the model. Experimental results on benchmark datasets show that our model with our proposed training objectives significantly outperforms previous baselines.
With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to understand the user's intention, detect the user's emotion, and extract the key entities from the conversational utterances. However, understanding dialogues is regarded as a very challenging task. Different from common language understanding, utterances in dialogues appear alternately from different roles and are usually organized as hierarchical structures. To facilitate the understanding of dialogues, in this paper, we propose a novel contextual dialogue encoder (i.e. DialogueBERT) based on the popular pre-trained language model BERT. Five self-supervised learning pre-training tasks are devised for learning the particularity of dialouge utterances. Four different input embeddings are integrated to catch the relationship between utterances, including turn embedding, role embedding, token embedding and position embedding. DialogueBERT was pre-trained with 70 million dialogues in real scenario, and then fine-tuned in three different downstream dialogue understanding tasks. Experimental results show that DialogueBERT achieves exciting results with 88.63% accuracy for intent recognition, 94.25% accuracy for emotion recognition and 97.04% F1 score for named entity recognition, which outperforms several strong baselines by a large margin.
Open-domain dialogue generation in natural language processing (NLP) is by default a pure-language task, which aims to satisfy human need for daily communication on open-ended topics by producing related and informative responses. In this paper, we point out that hidden images, named as visual impressions (VIs), can be explored from the text-only data to enhance dialogue understanding and help generate better responses. Besides, the semantic dependency between an dialogue post and its response is complicated, e.g., few word alignments and some topic transitions. Therefore, the visual impressions of them are not shared, and it is more reasonable to integrate the response visual impressions (RVIs) into the decoder, rather than the post visual impressions (PVIs). However, both the response and its RVIs are not given directly in the test process. To handle the above issues, we propose a framework to explicitly construct VIs based on pure-language dialogue datasets and utilize them for better dialogue understanding and generation. Specifically, we obtain a group of images (PVIs) for each post based on a pre-trained word-image mapping model. These PVIs are used in a co-attention encoder to get a post representation with both visual and textual information. Since the RVIs are not provided directly during testing, we design a cascade decoder that consists of two sub-decoders. The first sub-decoder predicts the content words in response, and applies the word-image mapping model to get those RVIs. Then, the second sub-decoder generates the response based on the post and RVIs. Experimental results on two open-domain dialogue datasets show that our proposed approach achieves superior performance over competitive baselines.
Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or interviews, are frequently over a few thousand words. There is still a lack of corresponding research and powerful tools to understand and process such long dialogues. Therefore, in this work, we present a pre-training framework for long dialogue understanding and summarization. Considering the nature of long conversations, we propose a window-based denoising approach for generative pre-training. For a dialogue, it corrupts a window of text with dialogue-inspired noise, and guides the model to reconstruct this window based on the content of the remaining conversation. Furthermore, to process longer input, we augment the model with sparse attention which is combined with conventional attention in a hybrid manner. We conduct extensive experiments on five datasets of long dialogues, covering tasks of dialogue summarization, abstractive question answering and topic segmentation. Experimentally, we show that our pre-trained model DialogLM significantly surpasses the state-of-the-art models across datasets and tasks. Source code and all the pre-trained models are available on our GitHub repository (https://github.com/microsoft/DialogLM).
Humor recognition in conversations is a challenging task that has recently gained popularity due to its importance in dialogue understanding, including in multimodal settings (i.e., text, acoustics, and visual). The few existing datasets for humor are mostly in English. However, due to the tremendous growth in multilingual content, there is a great demand to build models and systems that support multilingual information access. To this end, we propose a dataset for Multimodal Multiparty Hindi Humor (M2H2) recognition in conversations containing 6,191 utterances from 13 episodes of a very popular TV series "Shrimaan Shrimati Phir Se". Each utterance is annotated with humor/non-humor labels and encompasses acoustic, visual, and textual modalities. We propose several strong multimodal baselines and show the importance of contextual and multimodal information for humor recognition in conversations. The empirical results on M2H2 dataset demonstrate that multimodal information complements unimodal information for humor recognition. The dataset and the baselines are available at http://www.iitp.ac.in/~ai-nlp-ml/resources.html and https://github.com/declare-lab/M2H2-dataset.
Video-grounded dialogue systems aim to integrate video understanding and dialogue understanding to generate responses that are relevant to both the dialogue and video context. Most existing approaches employ deep learning models and have achieved remarkable performance, given the relatively small datasets available. However, the results are partly accomplished by exploiting biases in the datasets rather than developing multimodal reasoning, resulting in limited generalization. In this paper, we propose a novel approach of Compositional Counterfactual Contrastive Learning ($C^3$) to develop contrastive training between factual and counterfactual samples in video-grounded dialogues. Specifically, we design factual/counterfactual sampling based on the temporal steps in videos and tokens in dialogues and propose contrastive loss functions that exploit object-level or action-level variance. Different from prior approaches, we focus on contrastive hidden state representations among compositional output tokens to optimize the representation space in a generation setting. We achieved promising performance gains on the Audio-Visual Scene-Aware Dialogues (AVSD) benchmark and showed the benefits of our approach in grounding video and dialogue context.
Language models like BERT and SpanBERT pretrained on open-domain data have obtained impressive gains on various NLP tasks. In this paper, we probe the effectiveness of domain-adaptive pretraining objectives on downstream tasks. In particular, three objectives, including a novel objective focusing on modeling predicate-argument relations, are evaluated on two challenging dialogue understanding tasks. Experimental results demonstrate that domain-adaptive pretraining with proper objectives can significantly improve the performance of a strong baseline on these tasks, achieving the new state-of-the-art performances.
Although neural models have achieved competitive results in dialogue systems, they have shown limited ability in representing core semantics, such as ignoring important entities. To this end, we exploit Abstract Meaning Representation (AMR) to help dialogue modeling. Compared with the textual input, AMR explicitly provides core semantic knowledge and reduces data sparsity. We develop an algorithm to construct dialogue-level AMR graphs from sentence-level AMRs and explore two ways to incorporate AMRs into dialogue systems. Experimental results on both dialogue understanding and response generation tasks show the superiority of our model. To our knowledge, we are the first to leverage a formal semantic representation into neural dialogue modeling.
Anaphora and ellipses are two common phenomena in dialogues. Without resolving referring expressions and information omission, dialogue systems may fail to generate consistent and coherent responses. Traditionally, anaphora is resolved by coreference resolution and ellipses by query rewrite. In this work, we propose a novel joint learning framework of modeling coreference resolution and query rewriting for complex, multi-turn dialogue understanding. Given an ongoing dialogue between a user and a dialogue assistant, for the user query, our joint learning model first predicts coreference links between the query and the dialogue context, and then generates a self-contained rewritten user query. To evaluate our model, we annotate a dialogue based coreference resolution dataset, MuDoCo, with rewritten queries. Results show that the performance of query rewrite can be substantially boosted (+2.3% F1) with the aid of coreference modeling. Furthermore, our joint model outperforms the state-of-the-art coreference resolution model (+2% F1) on this dataset.
Semantic role labeling (SRL) aims to extract the arguments for each predicate in an input sentence. Traditional SRL can fail to analyze dialogues because it only works on every single sentence, while ellipsis and anaphora frequently occur in dialogues. To address this problem, we propose the conversational SRL task, where an argument can be the dialogue participants, a phrase in the dialogue history or the current sentence. As the existing SRL datasets are in the sentence level, we manually annotate semantic roles for 3,000 chit-chat dialogues (27,198 sentences) to boost the research in this direction. Experiments show that while traditional SRL systems (even with the help of coreference resolution or rewriting) perform poorly for analyzing dialogues, modeling dialogue histories and participants greatly helps the performance, indicating that adapting SRL to conversations is very promising for universal dialogue understanding. Our initial study by applying CSRL to two mainstream conversational tasks, dialogue response generation and dialogue context rewriting, also confirms the usefulness of CSRL.
Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs in five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey can help to identify and address challenges in CRSs and inspire future research.
Persuasion aims at forming one's opinion and action via a series of persuasive messages containing persuader's strategies. Due to its potential application in persuasive dialogue systems, the task of persuasive strategy recognition has gained much attention lately. Previous methods on user intent recognition in dialogue systems adopt recurrent neural network (RNN) or convolutional neural network (CNN) to model context in conversational history, neglecting the tactic history and intra-speaker relation. In this paper, we demonstrate the limitations of a Transformer-based approach coupled with Conditional Random Field (CRF) for the task of persuasive strategy recognition. In this model, we leverage inter- and intra-speaker contextual semantic features, as well as label dependencies to improve the recognition. Despite extensive hyper-parameter optimizations, this architecture fails to outperform the baseline methods. We observe two negative results. Firstly, CRF cannot capture persuasive label dependencies, possibly as strategies in persuasive dialogues do not follow any strict grammar or rules as the cases in Named Entity Recognition (NER) or part-of-speech (POS) tagging. Secondly, the Transformer encoder trained from scratch is less capable of capturing sequential information in persuasive dialogues than Long Short-Term Memory (LSTM). We attribute this to the reason that the vanilla Transformer encoder does not efficiently consider relative position information of sequence elements.
Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.
Abstractive dialogue summarization is the task of capturing the highlights of a dialogue and rewriting them into a concise version. In this paper, we present a novel multi-speaker dialogue summarizer to demonstrate how large-scale commonsense knowledge can facilitate dialogue understanding and summary generation. In detail, we consider utterance and commonsense knowledge as two different types of data and design a Dialogue Heterogeneous Graph Network (D-HGN) for modeling both information. Meanwhile, we also add speakers as heterogeneous nodes to facilitate information flow. Experimental results on the SAMSum dataset show that our model can outperform various methods. We also conduct zero-shot setting experiments on the Argumentative Dialogue Summary Corpus, the results show that our model can better generalized to the new domain.
The recent abundance of conversational data on the Web and elsewhere calls for effective NLP systems for dialog understanding. Complete utterance-level understanding often requires context understanding, defined by nearby utterances. In recent years, a number of approaches have been proposed for various utterance-level dialogue understanding tasks. Most of these approaches account for the context for effective understanding. In this paper, we explore and quantify the role of context for different aspects of a dialogue, namely emotion, intent, and dialogue act identification, using state-of-the-art dialog understanding methods as baselines. Specifically, we employ various perturbations to distort the context of a given utterance and study its impact on the different tasks and baselines. This provides us with insights into the fundamental contextual controlling factors of different aspects of a dialogue. Such insights can inspire more effective dialogue understanding models, and provide support for future text generation approaches. The implementation pertaining to this work is available at https://github.com/declare-lab/dialogue-understanding.
Building multimodal dialogue understanding capabilities situated in the in-cabin context is crucial to enhance passenger comfort in autonomous vehicle (AV) interaction systems. To this end, understanding passenger intents from spoken interactions and vehicle vision systems is a crucial component for developing contextual and visually grounded conversational agents for AV. Towards this goal, we explore AMIE (Automated-vehicle Multimodal In-cabin Experience), the in-cabin agent responsible for handling multimodal passenger-vehicle interactions. In this work, we discuss the benefits of a multimodal understanding of in-cabin utterances by incorporating verbal/language input together with the non-verbal/acoustic and visual clues from inside and outside the vehicle. Our experimental results outperformed text-only baselines as we achieved improved performances for intent detection with a multimodal approach.
Research into the area of multiparty dialog has grown considerably over recent years. We present the Molweni dataset, a machine reading comprehension (MRC) dataset with discourse structure built over multiparty dialog. Molweni's source samples from the Ubuntu Chat Corpus, including 10,000 dialogs comprising 88,303 utterances. We annotate 30,066 questions on this corpus, including both answerable and unanswerable questions. Molweni also uniquely contributes discourse dependency annotations in a modified Segmented Discourse Representation Theory (SDRT; Asher et al., 2016) style for all of its multiparty dialogs, contributing large-scale (78,245 annotated discourse relations) data to bear on the task of multiparty dialog discourse parsing. Our experiments show that Molweni is a challenging dataset for current MRC models: BERT-wwm, a current, strong SQuAD 2.0 performer, achieves only 67.7% F1 on Molweni's questions, a 20+% significant drop as compared against its SQuAD 2.0 performance.
Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abundantly available, labeled data, for specific learning tasks, can be highly scarce and expensive. In this work, we investigate dialogue context representation learning with various types unsupervised pretraining tasks where the training objectives are given naturally according to the nature of the utterance and the structure of the multi-role conversation. Meanwhile, in order to locate essential information for dialogue summarization/extraction, the pretraining process enables external knowledge integration. The proposed fine-tuned pretraining mechanism is comprehensively evaluated via three different dialogue datasets along with a number of downstream dialogue-mining tasks. Result shows that the proposed pretraining mechanism significantly contributes to all the downstream tasks without discrimination to different encoders.
Common grounding is the process of creating, repairing and updating mutual understandings, which is a critical aspect of sophisticated human communication. However, traditional dialogue systems have limited capability of establishing common ground, and we also lack task formulations which introduce natural difficulty in terms of common grounding while enabling easy evaluation and analysis of complex models. In this paper, we propose a minimal dialogue task which requires advanced skills of common grounding under continuous and partially-observable context. Based on this task formulation, we collected a largescale dataset of 6,760 dialogues which fulfills essential requirements of natural language corpora. Our analysis of the dataset revealed important phenomena related to common grounding that need to be considered. Finally, we evaluate and analyze baseline neural models on a simple subtask that requires recognition of the created common ground. We show that simple baseline models perform decently but leave room for further improvement. Overall, we show that our proposed task will be a fundamental testbed where we can train, evaluate, and analyze dialogue system's ability for sophisticated common grounding.