Target-based sentiment analysis or aspect-based sentiment analysis (ABSA) refers to addressing various sentiment analysis tasks at a fine-grained level, which includes but is not limited to aspect extraction, aspect sentiment classification, and opinion extraction. There exist many solvers of the above individual subtasks or a combination of two subtasks, and they can work together to tell a complete story, i.e. the discussed aspect, the sentiment on it, and the cause of the sentiment. However, no previous ABSA research tried to provide a complete solution in one shot. In this paper, we introduce a new subtask under ABSA, named aspect sentiment triplet extraction (ASTE). Particularly, a solver of this task needs to extract triplets (What, How, Why) from the inputs, which show WHAT the targeted aspects are, HOW their sentiment polarities are and WHY they have such polarities (i.e. opinion reasons). For instance, one triplet from "Waiters are very friendly and the pasta is simply average" could be ('Waiters', positive, 'friendly'). We propose a two-stage framework to address this task. The first stage predicts what, how and why in a unified model, and then the second stage pairs up the predicted what (how) and why from the first stage to output triplets. In the experiments, our framework has set a benchmark performance in this novel triplet extraction task. Meanwhile, it outperforms a few strong baselines adapted from state-of-the-art related methods.
Aspect extraction can be used in dialogue systems to understand the topic of opinionated text. Expressing an empathetic reaction to an opinion can strengthen the bond between a human and, for example, a robot. The aim of this study is three-fold: 1. create a new annotated dataset for both aspect extraction and opinion words for Dutch childrens language, 2. acquire aspect extraction results for this task and 3. improve current results for aspect extraction in Dutch reviews. This was done by training a deep learning Gated Recurrent Unit (GRU) model, originally developed for an English review dataset, on Dutch restaurant review data to classify both opinion words and their respective aspects. We obtained state-of-the-art performance on the Dutch restaurant review dataset. Additionally, we acquired aspect extraction results for the Dutch childrens dataset. Since the model was trained on standardised language, these results are quite promising.
We proposed a~new accurate aspect extraction method that makes use of both word and character-based embeddings. We have conducted experiments of various models of aspect extraction using LSTM and BiLSTM including CRF enhancement on five different pre-trained word embeddings extended with character embeddings. The results revealed that BiLSTM outperforms regular LSTM, but also word embedding coverage in train and test sets profoundly impacted aspect detection performance. Moreover, the additional CRF layer consistently improves the results across different models and text embeddings. Summing up, we obtained state-of-the-art F-score results for SemEval Restaurants (85%) and Laptops (80%).
Hiring robots for the workplaces is a challenging task as robots have to cater to customer demands, follow organizational protocols and behave with social etiquette. In this study, we propose to have a humanoid social robot, Nadine, as a customer service agent in an open social work environment. The objective of this study is to analyze the effects of humanoid robots on customers at work environment, and see if it can handle social scenarios. We propose to evaluate these objectives through two modes, namely, survey questionnaire and customer feedback. We also propose a novel approach to analyze customer feedback data (text) using sentic computing methods. Specifically, we employ aspect extraction and sentiment analysis to analyze the data. From our framework, we detect sentiment associated to the aspects that mainly concerned the customers during their interaction. This allows us to understand customers expectations and current limitations of robots as employees.
One key task of fine-grained sentiment analysis on reviews is to extract aspects or features that users have expressed opinions on. This paper focuses on supervised aspect extraction using a modified CNN called controlled CNN (Ctrl). The modified CNN has two types of control modules. Through asynchronous parameter updating, it prevents over-fitting and boosts CNN's performance significantly. This model achieves state-of-the-art results on standard aspect extraction datasets. To the best of our knowledge, this is the first paper to apply control modules to aspect extraction.
Question-answering plays an important role in e-commerce as it allows potential customers to actively seek crucial information about products or services to help their purchase decision making. Inspired by the recent success of machine reading comprehension (MRC) on formal documents, this paper explores the potential of turning customer reviews into a large source of knowledge that can be exploited to answer user questions.~We call this problem Review Reading Comprehension (RRC). To the best of our knowledge, no existing work has been done on RRC. In this work, we first build an RRC dataset called ReviewRC based on a popular benchmark for aspect-based sentiment analysis. Since ReviewRC has limited training examples for RRC (and also for aspect-based sentiment analysis), we then explore a novel post-training approach on the popular language model BERT to enhance the performance of fine-tuning of BERT for RRC. To show the generality of the approach, the proposed post-training is also applied to some other review-based tasks such as aspect extraction and aspect sentiment classification in aspect-based sentiment analysis. Experimental results demonstrate that the proposed post-training is highly effective. The datasets and code are available at https://www.cs.uic.edu/~hxu/.
We present a neural framework for opinion summarization from online product reviews which is knowledge-lean and only requires light supervision (e.g., in the form of product domain labels and user-provided ratings). Our method combines two weakly supervised components to identify salient opinions and form extractive summaries from multiple reviews: an aspect extractor trained under a multi-task objective, and a sentiment predictor based on multiple instance learning. We introduce an opinion summarization dataset that includes a training set of product reviews from six diverse domains and human-annotated development and test sets with gold standard aspect annotations, salience labels, and opinion summaries. Automatic evaluation shows significant improvements over baselines, and a large-scale study indicates that our opinion summaries are preferred by human judges according to multiple criteria.
This paper considers Aspect-based Opinion Summarization (AOS) of reviews on particular products. To enable real applications, an AOS system needs to address two core subtasks, aspect extraction and sentiment classification. Most existing approaches to aspect extraction, which use linguistic analysis or topic modeling, are general across different products but not precise enough or suitable for particular products. Instead we take a less general but more precise scheme, directly mapping each review sentence into pre-defined aspects. To tackle aspect mapping and sentiment classification, we propose two Convolutional Neural Network (CNN) based methods, cascaded CNN and multitask CNN. Cascaded CNN contains two levels of convolutional networks. Multiple CNNs at level 1 deal with aspect mapping task, and a single CNN at level 2 deals with sentiment classification. Multitask CNN also contains multiple aspect CNNs and a sentiment CNN, but different networks share the same word embeddings. Experimental results indicate that both cascaded and multitask CNNs outperform SVM-based methods by large margins. Multitask CNN generally performs better than cascaded CNN.
This paper describes our deep learning-based approach to multilingual aspect-based sentiment analysis as part of SemEval 2016 Task 5. We use a convolutional neural network (CNN) for both aspect extraction and aspect-based sentiment analysis. We cast aspect extraction as a multi-label classification problem, outputting probabilities over aspects parameterized by a threshold. To determine the sentiment towards an aspect, we concatenate an aspect vector with every word embedding and apply a convolution over it. Our constrained system (unconstrained for English) achieves competitive results across all languages and domains, placing first or second in 5 and 7 out of 11 language-domain pairs for aspect category detection (slot 1) and sentiment polarity (slot 3) respectively, thereby demonstrating the viability of a deep learning-based approach for multilingual aspect-based sentiment analysis.
One of the key tasks of sentiment analysis of product reviews is to extract product aspects or features that users have expressed opinions on. In this work, we focus on using supervised sequence labeling as the base approach to performing the task. Although several extraction methods using sequence labeling methods such as Conditional Random Fields (CRF) and Hidden Markov Models (HMM) have been proposed, we show that this supervised approach can be significantly improved by exploiting the idea of concept sharing across multiple domains. For example, "screen" is an aspect in iPhone, but not only iPhone has a screen, many electronic devices have screens too. When "screen" appears in a review of a new domain (or product), it is likely to be an aspect too. Knowing this information enables us to do much better extraction in the new domain. This paper proposes a novel extraction method exploiting this idea in the context of supervised sequence labeling. Experimental results show that it produces markedly better results than without using the past information.
Reproducing experiments is an important instrument to validate previous work and build upon existing approaches. It has been tackled numerous times in different areas of science. In this paper, we introduce an empirical replicability study of three well-known algorithms for syntactic centric aspect-based opinion mining. We show that reproducing results continues to be a difficult endeavor, mainly due to the lack of details regarding preprocessing and parameter setting, as well as due to the absence of available implementations that clarify these details. We consider these are important threats to validity of the research on the field, specifically when compared to other problems in NLP where public datasets and code availability are critical validity components. We conclude by encouraging code-based research, which we think has a key role in helping researchers to understand the meaning of the state-of-the-art better and to generate continuous advances.
This paper makes a focused contribution to supervised aspect extraction. It shows that if the system has performed aspect extraction from many past domains and retained their results as knowledge, Conditional Random Fields (CRF) can leverage this knowledge in a lifelong learning manner to extract in a new domain markedly better than the traditional CRF without using this prior knowledge. The key innovation is that even after CRF training, the model can still improve its extraction with experiences in its applications.
Video reviews are the natural evolution of written product reviews. In this paper we target this phenomenon and introduce the first dataset created from closed captions of YouTube product review videos as well as a new attention-RNN model for aspect extraction and joint aspect extraction and sentiment classification. Our model provides state-of-the-art performance on aspect extraction without requiring the usage of hand-crafted features on the SemEval ABSA corpus, while it outperforms the baseline on the joint task. In our dataset, the attention-RNN model outperforms the baseline for both tasks, but we observe important performance drops for all models in comparison to SemEval. These results, as well as further experiments on domain adaptation for aspect extraction, suggest that differences between speech and written text, which have been discussed extensively in the literature, also extend to the domain of product reviews, where they are relevant for fine-grained opinion mining.
Subjectivity detection is the task of identifying objective and subjective sentences. Objective sentences are those which do not exhibit any sentiment. So, it is desired for a sentiment analysis engine to find and separate the objective sentences for further analysis, e.g., polarity detection. In subjective sentences, opinions can often be expressed on one or multiple topics. Aspect extraction is a subtask of sentiment analysis that consists in identifying opinion targets in opinionated text, i.e., in detecting the specific aspects of a product or service the opinion holder is either praising or complaining about.
Understanding of customer sentiment can be useful for product development. On top of that if the priorities for the development order can be known, then development procedure become simpler. This work has tried to address this issue in the mobile app domain. Along with aspect and opinion extraction this work has also categorized the extracted aspects ac-cording to their importance. This can help developers to focus their time and energy at the right place.
Reviews of products or services on Internet marketplace websites contain a rich amount of information. Users often wish to survey reviews or review snippets from the perspective of a certain aspect, which has resulted in a large body of work on aspect identification and extraction from such corpora. In this work, we evaluate a newly-proposed neural model for aspect extraction on two practical tasks. The first is to extract canonical sentences of various aspects from reviews, and is judged by human evaluators against alternatives. A $k$-means baseline does remarkably well in this setting. The second experiment focuses on the suitability of the recovered aspect distributions to represent users by the reviews they have written. Through a set of review reranking experiments, we find that aspect-based profiles can largely capture notions of user preferences, by showing that divergent users generate markedly different review rankings.
One key task of fine-grained sentiment analysis of product reviews is to extract product aspects or features that users have expressed opinions on. This paper focuses on supervised aspect extraction using deep learning. Unlike other highly sophisticated supervised deep learning models, this paper proposes a novel and yet simple CNN model employing two types of pre-trained embeddings for aspect extraction: general-purpose embeddings and domain-specific embeddings. Without using any additional supervision, this model achieves surprisingly good results, outperforming state-of-the-art sophisticated existing methods. To our knowledge, this paper is the first to report such double embeddings based CNN model for aspect extraction and achieve very good results.