Aspect-based sentiment analysis of review texts is of great value for understanding user feedback in a fine-grained manner. It has in general two sub-tasks: (i) extracting aspects from each review, and (ii) classifying aspect-based reviews by sentiment polarity. In this paper, we propose a weakly-supervised approach for aspect-based sentiment analysis, which uses only a few keywords describing each aspect/sentiment without using any labeled examples. Existing methods are either designed only for one of the sub-tasks, neglecting the benefit of coupling both, or are based on topic models that may contain overlapping concepts. We propose to first learn <sentiment, aspect> joint topic embeddings in the word embedding space by imposing regularizations to encourage topic distinctiveness, and then use neural models to generalize the word-level discriminative information by pre-training the classifiers with embedding-based predictions and self-training them on unlabeled data. Our comprehensive performance analysis shows that our method generates quality joint topics and outperforms the baselines significantly (7.4% and 5.1% F1-score gain on average for aspect and sentiment classification respectively) on benchmark datasets. Our code and data are available at https://github.com/teapot123/JASen.
Current text classification methods typically require a good number of human-labeled documents as training data, which can be costly and difficult to obtain in real applications. Humans can perform classification without seeing any labeled examples but only based on a small set of words describing the categories to be classified. In this paper, we explore the potential of only using the label name of each class to train classification models on unlabeled data, without using any labeled documents. We use pre-trained neural language models both as general linguistic knowledge sources for category understanding and as representation learning models for document classification. Our method (1) associates semantically related words with the label names, (2) finds category-indicative words and trains the model to predict their implied categories, and (3) generalizes the model via self-training. We show that our model achieves around 90% accuracy on four benchmark datasets including topic and sentiment classification without using any labeled documents but learning from unlabeled data supervised by at most 3 words (1 in most cases) per class as the label name.
The predictions of text classifiers are often driven by spurious correlations -- e.g., the term `Spielberg' correlates with positively reviewed movies, even though the term itself does not semantically convey a positive sentiment. In this paper, we propose a method to distinguish spurious and genuine correlations in text classification. We treat this as a supervised classification problem, using features derived from treatment effect estimators to distinguish spurious correlations from "genuine" ones. Due to the generic nature of these features and their small dimensionality, we find that the approach works well even with limited training examples, and that it is possible to transport the word classifier to new domains. Experiments on four datasets (sentiment classification and toxicity detection) suggest that using this approach to inform feature selection also leads to more robust classification, as measured by improved worst-case accuracy on the samples affected by spurious correlations.
NLP models are shown to suffer from robustness issues, i.e., a model's prediction can be easily changed under small perturbations to the input. In this work, we present a Controlled Adversarial Text Generation (CAT-Gen) model that, given an input text, generates adversarial texts through controllable attributes that are known to be invariant to task labels. For example, in order to attack a model for sentiment classification over product reviews, we can use the product categories as the controllable attribute which would not change the sentiment of the reviews. Experiments on real-world NLP datasets demonstrate that our method can generate more diverse and fluent adversarial texts, compared to many existing adversarial text generation approaches. We further use our generated adversarial examples to improve models through adversarial training, and we demonstrate that our generated attacks are more robust against model re-training and different model architectures.
Target-oriented sentiment classification is a fine-grained task of natural language processing to analyze the sentiment polarity of the targets. To improve the performance of sentiment classification, many approaches proposed various attention mechanisms to capture the important context words of a target. However, previous approaches ignored the significant relatedness of a target's sentiment and its local context. This paper proposes a local context-aware network (LCA-Net), equipped with the local context embedding and local context prediction loss, to strengthen the model by emphasizing the sentiment information of the local context. The experimental results on three common datasets show that local context-aware network performs superior to existing approaches in extracting local context features. Besides, the local context-aware framework is easy to adapt to many models, with the potential to improve other target-level tasks.
Agriculture is a key component in any country's development. Domain-specific knowledge resources serve to gain insight into the domain. Existing knowledge resources such as AGROVOC and NAL Thesaurus are developed and maintained by the domain experts. Population of terms into these knowledge resources can be automated by using automatic term extraction tools for processing unstructured agricultural text. Automatic term extraction is also a key component in many semantic web applications, such as ontology creation, recommendation systems, sentiment classification, query expansion among others. The primary goal of an automatic term extraction system is to maximize the number of valid terms and minimize the number of invalid terms extracted from the input set of documents. Despite its importance in various applications, the availability of online tools for the said purpose is rather limited. Moreover, the performance of the most popular ones among them varies significantly. As a consequence, selection of the right term extraction tool is perceived as a serious problem for different knowledge-based applications. This paper presents an analysis of three commonly used term extraction tools, viz. RAKE, TerMine, TermRaider and compares their performance in terms of precision and recall, vis-a-vis RENT, a more recent term extractor developed by these authors for agriculture domain.
In this paper, we focus on the imbalance issue, which is rarely studied in aspect term extraction and aspect sentiment classification when regarding them as sequence labeling tasks. Besides, previous works usually ignore the interaction between aspect terms when labeling polarities. We propose a GRadient hArmonized and CascadEd labeling model (GRACE) to solve these problems. Specifically, a cascaded labeling module is developed to enhance the interchange between aspect terms and improve the attention of sentiment tokens when labeling sentiment polarities. The polarities sequence is designed to depend on the generated aspect terms labels. To alleviate the imbalance issue, we extend the gradient harmonized mechanism used in object detection to the aspect-based sentiment analysis by adjusting the weight of each label dynamically. The proposed GRACE adopts a post-pretraining BERT as its backbone. Experimental results demonstrate that the proposed model achieves consistency improvement on multiple benchmark datasets and generates state-of-the-art results.
In recent years, several online platforms have seen a rapid increase in the number of review systems that request users to provide aspect-level feedback. Document-level Multi-aspect Sentiment Classification (DMSC), where the goal is to predict the ratings/sentiment from a review at an individual aspect level, has become a challenging and imminent problem. To tackle this challenge, we propose a deliberate self-attention-based deep neural network model, namely FEDAR, for the DMSC problem, which can achieve competitive performance while also being able to interpret the predictions made. FEDAR is equipped with a highway word embedding layer to transfer knowledge from pre-trained word embeddings, an RNN encoder layer with output features enriched by pooling and factorization techniques, and a deliberate self-attention layer. In addition, we also propose an Attention-driven Keywords Ranking (AKR) method, which can automatically discover aspect keywords and aspect-level opinion keywords from the review corpus based on the attention weights. These keywords are significant for rating predictions by FEDAR. Since crowdsourcing annotation can be an alternate way to recover missing ratings of reviews, we propose a LEcture-AuDience (LEAD) strategy to estimate model uncertainty in the context of multi-task learning, so that valuable human resources can focus on the most uncertain predictions. Our extensive set of experiments on five different open-domain DMSC datasets demonstrate the superiority of the proposed FEDAR and LEAD models. We further introduce two new DMSC datasets in the healthcare domain and benchmark different baseline models and our models on them. Attention weights visualization results and visualization of aspect and opinion keywords demonstrate the interpretability of our model and the effectiveness of our AKR method.
Bidirectional Long Short-Term Memory Network (Bi-LSTM) has shown promising performance in sentiment classification task. It processes inputs as sequence of information. Due to this behavior, sentiment predictions by Bi-LSTM were influenced by words sequence and the first or last phrases of the texts tend to have stronger features than other phrases. Meanwhile, in the problem scope of Indonesian sentiment analysis, phrases that express the sentiment of a document might not appear in the first or last part of the document that can lead to incorrect sentiment classification. To this end, we propose the using of an existing document representation method called paragraph vector as additional input features for Bi-LSTM. This vector provides information context of the document for each sequence processing. The paragraph vector is simply concatenated to each word vector of the document. This representation also helps to differentiate ambiguous Indonesian words. Bi-LSTM and paragraph vector were previously used as separate methods. Combining the two methods has shown a significant performance improvement of Indonesian sentiment analysis model. Several case studies on testing data showed that the proposed method can handle the sentiment phrases position problem encountered by Bi-LSTM.
Online customer reviews have become important for managers and executives in the hospitality and catering industry who wish to obtain a comprehensive understanding of their customers' demands and expectations. We propose a Regularized Text Logistic (RTL) regression model to perform text analytics and sentiment classification on unstructured text data, which automatically identifies a set of statistically significant and operationally insightful word features, and achieves satisfactory predictive classification accuracy. We apply the RTL model to two online review datasets, Restaurant and Hotel, from TripAdvisor. Our results demonstrate satisfactory classification performance compared with alternative classifiers with a highest true positive rate of 94.9%. Moreover, RTL identifies a small set of word features, corresponding to 3% for Restaurant and 20% for Hotel, which boosts working efficiency by allowing managers to drill down into a much smaller set of important customer reviews. We also develop the consistency, sparsity and oracle property of the estimator.
Code switching is a linguistic phenomenon that may occur within a multilingual setting where speakers share more than one language. With the increasing communication between groups with different languages, this phenomenon is more and more popular. However, there are little research and data in this area, especially in code-mixing sentiment classification. In this work, the domain transfer learning from state-of-the-art uni-language model ERNIE is tested on the code-mixing dataset, and surprisingly, a strong baseline is achieved. Furthermore, the adversarial training with a multi-lingual model is used to achieve 1st place of SemEval-2020 Task 9 Hindi-English sentiment classification competition.
Pre-trained language models such as BERT have achieved great success in a broad range of natural language processing tasks. However, BERT cannot well support E-commerce related tasks due to the lack of two levels of domain knowledge, i.e., phrase-level and product-level. On one hand, many E-commerce tasks require an accurate understanding of domain phrases, whereas such fine-grained phrase-level knowledge is not explicitly modeled by BERT's training objective. On the other hand, product-level knowledge like product associations can enhance the language modeling of E-commerce, but they are not factual knowledge thus using them indiscriminately may introduce noise. To tackle the problem, we propose a unified pre-training framework, namely, E-BERT. Specifically, to preserve phrase-level knowledge, we introduce Adaptive Hybrid Masking, which allows the model to adaptively switch from learning preliminary word knowledge to learning complex phrases, based on the fitting progress of two modes. To utilize product-level knowledge, we introduce Neighbor Product Reconstruction, which trains E-BERT to predict a product's associated neighbors with a denoising cross attention layer. Our investigation reveals promising results in four downstream tasks, i.e., review-based question answering, aspect extraction, aspect sentiment classification, and product classification.
Sentiment classification has been crucial for many natural language processing (NLP) applications, such as the analysis of movie reviews, tweets, or customer feedback. A sufficiently large amount of data is required to build a robust sentiment classification system. However, such resources are not always available for all domains or for all languages. In this work, we propose employing a machine translation (MT) system to translate customer feedback into another language to investigate in which cases translated sentences can have a positive or negative impact on an automatic sentiment classifier. Furthermore, as performing a direct translation is not always possible, we explore the performance of automatic classifiers on sentences that have been translated using a pivot MT system. We conduct several experiments using the above approaches to analyse the performance of our proposed sentiment classification system and discuss the advantages and drawbacks of classifying translated sentences.
This study explores how people view and respond to the proposals of NYC congestion pricing evolve in time. To understand these responses, Twitter data is collected and analyzed. Critical groups in the recurrent process are detected by statistically analyzing the active users and the most mentioned accounts, and the trends of people's attitudes and concerns over the years are identified with text mining and hybrid Nature Language Processing techniques, including LDA topic modeling and LSTM sentiment classification. The result shows that multiple interest groups were involved and played crucial roles during the proposal, especially Mayor and Governor, MTA, and outer-borough representatives. The public shifted the concern of focus from the plan details to a wider city's sustainability and fairness. Furthermore, the plan's approval relies on several elements, the joint agreement reached in the political process, strong motivation in the real-world, the scheme based on balancing multiple interests, and groups' awareness of tolling's benefits and necessity.
Combining symbolic human knowledge with neural networks provides a rule-based ante-hoc explanation of the output. In this paper, we propose feature extracting functions for integrating human knowledge abstracted as logic rules into the predictive behavior of a neural network. These functions are embodied as programming functions, which represent the applicable domain knowledge as a set of logical instructions and provide a modified distribution of independent features on input data. Unlike other existing neural logic approaches, the programmatic nature of these functions implies that they do not require any kind of special mathematical encoding, which makes our method very general and flexible in nature. We illustrate the performance of our approach for sentiment classification and compare our results to those obtained using two baselines.
In dialog system, dialog act recognition and sentiment classification are two correlative tasks to capture speakers intentions, where dialog act and sentiment can indicate the explicit and the implicit intentions separately. Most of the existing systems either treat them as separate tasks or just jointly model the two tasks by sharing parameters in an implicit way without explicitly modeling mutual interaction and relation. To address this problem, we propose a Deep Co-Interactive Relation Network (DCR-Net) to explicitly consider the cross-impact and model the interaction between the two tasks by introducing a co-interactive relation layer. In addition, the proposed relation layer can be stacked to gradually capture mutual knowledge with multiple steps of interaction. Especially, we thoroughly study different relation layers and their effects. Experimental results on two public datasets (Mastodon and Dailydialog) show that our model outperforms the state-of-the-art joint model by 4.3% and 3.4% in terms of F1 score on dialog act recognition task, 5.7% and 12.4% on sentiment classification respectively. Comprehensive analysis empirically verifies the effectiveness of explicitly modeling the relation between the two tasks and the multi-steps interaction mechanism. Finally, we employ the Bidirectional Encoder Representation from Transformer (BERT) in our framework, which can further boost our performance in both tasks.
We propose a novel generative model to explore both local and global context for joint learning topics and topic-specific word embeddings. In particular, we assume that global latent topics are shared across documents, a word is generated by a hidden semantic vector encoding its contextual semantic meaning, and its context words are generated conditional on both the hidden semantic vector and global latent topics. Topics are trained jointly with the word embeddings. The trained model maps words to topic-dependent embeddings, which naturally addresses the issue of word polysemy. Experimental results show that the proposed model outperforms the word-level embedding methods in both word similarity evaluation and word sense disambiguation. Furthermore, the model also extracts more coherent topics compared with existing neural topic models or other models for joint learning of topics and word embeddings. Finally, the model can be easily integrated with existing deep contextualized word embedding learning methods to further improve the performance of downstream tasks such as sentiment classification.
BERT has been used for solving commonsense tasks such as CommonsenseQA. While prior research has found that BERT does contain commonsense information to some extent, there has been work showing that pre-trained models can rely on spurious associations (e.g., data bias) rather than key cues in solving sentiment classification and other problems. We quantitatively investigate the presence of structural commonsense cues in BERT when solving commonsense tasks, and the importance of such cues for the model prediction. Using two different measures, we find that BERT does use relevant knowledge for solving the task, and the presence of commonsense knowledge is positively correlated to the model accuracy.
In recent years, the growing ubiquity of Internet memes on social media platforms, such as Facebook, Instagram, and Twitter, has become a topic of immense interest. However, the classification and recognition of memes is much more complicated than that of social text since it involves visual cues and language understanding. To address this issue, this paper proposed a parallel-channel model to process the textual and visual information in memes and then analyze the sentiment polarity of memes. In the shared task of identifying and categorizing memes, we preprocess the dataset according to the language behaviors on social media. Then, we adapt and fine-tune the Bidirectional Encoder Representations from Transformers (BERT), and two types of convolutional neural network models (CNNs) were used to extract the features from the pictures. We applied an ensemble model that combined the BiLSTM, BIGRU, and Attention models to perform cross domain suggestion mining. The officially released results show that our system performs better than the baseline algorithm. Our team won nineteenth place in subtask A (Sentiment Classification). The code of this paper is availabled at : https://github.com/YuanLi95/Semveal2020-Task8-emotion-analysis.
In this study, we test standard neural network architectures (CNN, LSTM, BiLSTM) and recently appeared BERT architectures on previous Russian sentiment evaluation datasets. We compare two variants of Russian BERT and show that for all sentiment tasks in this study the conversational variant of Russian BERT performs better. The best results were achieved by BERT-NLI model, which treats sentiment classification tasks as a natural language inference task. On one of the datasets, this model practically achieves the human level.