In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.
This study explores the challenge of sentence-level AI-generated text detection within human-AI collaborative hybrid texts. Existing studies of AI-generated text detection for hybrid texts often rely on synthetic datasets. These typically involve hybrid texts with a limited number of boundaries. We contend that studies of detecting AI-generated content within hybrid texts should cover different types of hybrid texts generated in realistic settings to better inform real-world applications. Therefore, our study utilizes the CoAuthor dataset, which includes diverse, realistic hybrid texts generated through the collaboration between human writers and an intelligent writing system in multi-turn interactions. We adopt a two-step, segmentation-based pipeline: (i) detect segments within a given hybrid text where each segment contains sentences of consistent authorship, and (ii) classify the authorship of each identified segment. Our empirical findings highlight (1) detecting AI-generated sentences in hybrid texts is overall a challenging task because (1.1) human writers' selecting and even editing AI-generated sentences based on personal preferences adds difficulty in identifying the authorship of segments; (1.2) the frequent change of authorship between neighboring sentences within the hybrid text creates difficulties for segment detectors in identifying authorship-consistent segments; (1.3) the short length of text segments within hybrid texts provides limited stylistic cues for reliable authorship determination; (2) before embarking on the detection process, it is beneficial to assess the average length of segments within the hybrid text. This assessment aids in deciding whether (2.1) to employ a text segmentation-based strategy for hybrid texts with longer segments, or (2.2) to adopt a direct sentence-by-sentence classification strategy for those with shorter segments.
Text segmentation is a fundamental task in natural language processing, where documents are split into contiguous sections. However, prior research in this area has been constrained by limited datasets, which are either small in scale, synthesized, or only contain well-structured documents. In this paper, we address these limitations by introducing a novel benchmark YTSeg focusing on spoken content that is inherently more unstructured and both topically and structurally diverse. As part of this work, we introduce an efficient hierarchical segmentation model MiniSeg, that outperforms state-of-the-art baselines. Lastly, we expand the notion of text segmentation to a more practical "smart chaptering" task that involves the segmentation of unstructured content, the generation of meaningful segment titles, and a potential real-time application of the models.
The Segment Anything Model (SAM), a profound vision foundation model pretrained on a large-scale dataset, breaks the boundaries of general segmentation and sparks various downstream applications. This paper introduces Hi-SAM, a unified model leveraging SAM for hierarchical text segmentation. Hi-SAM excels in segmentation across four hierarchies, including pixel-level text, word, text-line, and paragraph, while realizing layout analysis as well. Specifically, we first turn SAM into a high-quality pixel-level text segmentation (TS) model through a parameter-efficient fine-tuning approach. We use this TS model to iteratively generate the pixel-level text labels in a semi-automatical manner, unifying labels across the four text hierarchies in the HierText dataset. Subsequently, with these complete labels, we launch the end-to-end trainable Hi-SAM based on the TS architecture with a customized hierarchical mask decoder. During inference, Hi-SAM offers both automatic mask generation (AMG) mode and promptable segmentation (PS) mode. In the AMG mode, Hi-SAM segments pixel-level text foreground masks initially, then samples foreground points for hierarchical text mask generation and achieves layout analysis in passing. As for the PS mode, Hi-SAM provides word, text-line, and paragraph masks with a single point click. Experimental results show the state-of-the-art performance of our TS model: 84.86% fgIOU on Total-Text and 88.96% fgIOU on TextSeg for pixel-level text segmentation. Moreover, compared to the previous specialist for joint hierarchical detection and layout analysis on HierText, Hi-SAM achieves significant improvements: 4.73% PQ and 5.39% F1 on the text-line level, 5.49% PQ and 7.39% F1 on the paragraph level layout analysis, requiring $20\times$ fewer training epochs. The code is available at https://github.com/ymy-k/Hi-SAM.
This research explores the integration of large language models (LLMs) into scientific data assimilation, focusing on combustion science as a case study. Leveraging foundational models integrated with Retrieval-Augmented Generation (RAG) framework, the study introduces an approach to process diverse combustion research data, spanning experimental studies, simulations, and literature. The multifaceted nature of combustion research emphasizes the critical role of knowledge processing in navigating and extracting valuable information from a vast and diverse pool of sources. The developed approach minimizes computational and economic expenses while optimizing data privacy and accuracy. It incorporates prompt engineering and offline open-source LLMs, offering user autonomy in selecting base models. The study provides a thorough examination of text segmentation strategies, conducts comparative studies between LLMs, and explores various optimized prompts to demonstrate the effectiveness of the framework. By incorporating an external database, the framework outperforms a conventional LLM in generating accurate responses and constructing robust arguments. Additionally, the study delves into the investigation of optimized prompt templates for the purpose of efficient extraction of scientific literature. The research addresses concerns related to hallucinations and false research articles by introducing a custom workflow developed with a detection algorithm to filter out inaccuracies. Despite identified areas for improvement, the framework consistently delivers accurate domain-specific responses with minimal human oversight. The prompt-agnostic approach introduced holds promise for future deliberations. The study underscores the significance of integrating LLMs and knowledge processing techniques in scientific research, providing a foundation for advancements in data assimilation and utilization.
Text segmentation, the task of dividing a document into sections, is often a prerequisite for performing additional natural language processing tasks. Existing text segmentation methods have typically been developed and tested using clean, narrative-style text with segments containing distinct topics. Here we consider a challenging text segmentation task: dividing newspaper marriage announcement lists into units of one announcement each. In many cases the information is not structured into sentences, and adjacent segments are not topically distinct from each other. In addition, the text of the announcements, which is derived from images of historical newspapers via optical character recognition, contains many typographical errors. As a result, these announcements are not amenable to segmentation with existing techniques. We present a novel deep learning-based model for segmenting such text and show that it significantly outperforms an existing state-of-the-art method on our task.
In recent years, the optical character recognition (OCR) field has been proliferating with plentiful cutting-edge approaches for a wide spectrum of tasks. However, these approaches are task-specifically designed with divergent paradigms, architectures, and training strategies, which significantly increases the complexity of research and maintenance and hinders the fast deployment in applications. To this end, we propose UPOCR, a simple-yet-effective generalist model for Unified Pixel-level OCR interface. Specifically, the UPOCR unifies the paradigm of diverse OCR tasks as image-to-image transformation and the architecture as a vision Transformer (ViT)-based encoder-decoder. Learnable task prompts are introduced to push the general feature representations extracted by the encoder toward task-specific spaces, endowing the decoder with task awareness. Moreover, the model training is uniformly aimed at minimizing the discrepancy between the generated and ground-truth images regardless of the inhomogeneity among tasks. Experiments are conducted on three pixel-level OCR tasks including text removal, text segmentation, and tampered text detection. Without bells and whistles, the experimental results showcase that the proposed method can simultaneously achieve state-of-the-art performance on three tasks with a unified single model, which provides valuable strategies and insights for future research on generalist OCR models. Code will be publicly available.
Semi-Markov CRF has been proposed as an alternative to the traditional Linear Chain CRF for text segmentation tasks such as Named Entity Recognition (NER). Unlike CRF, which treats text segmentation as token-level prediction, Semi-CRF considers segments as the basic unit, making it more expressive. However, Semi-CRF suffers from two major drawbacks: (1) quadratic complexity over sequence length, as it operates on every span of the input sequence, and (2) inferior performance compared to CRF for sequence labeling tasks like NER. In this paper, we introduce Filtered Semi-Markov CRF, a variant of Semi-CRF that addresses these issues by incorporating a filtering step to eliminate irrelevant segments, reducing complexity and search space. Our approach is evaluated on several NER benchmarks, where it outperforms both CRF and Semi-CRF while being significantly faster. The implementation of our method is available on \href{https://github.com/urchade/Filtered-Semi-Markov-CRF}{Github}.
State-of-the-art diffusion models can generate highly realistic images based on various conditioning like text, segmentation, and depth. However, an essential aspect often overlooked is the specific camera geometry used during image capture. The influence of different optical systems on the final scene appearance is frequently overlooked. This study introduces a framework that intimately integrates a text-to-image diffusion model with the particular lens geometry used in image rendering. Our method is based on a per-pixel coordinate conditioning method, enabling the control over the rendering geometry. Notably, we demonstrate the manipulation of curvature properties, achieving diverse visual effects, such as fish-eye, panoramic views, and spherical texturing using a single diffusion model.
Text segmentation tasks have a very wide range of application values, such as image editing, style transfer, watermark removal, etc.However, existing public datasets are of poor quality of pixel-level labels that have been shown to be notoriously costly to acquire, both in terms of money and time. At the same time, when pretraining is performed on synthetic datasets, the data distribution of the synthetic datasets is far from the data distribution in the real scene. These all pose a huge challenge to the current pixel-level text segmentation algorithms.To alleviate the above problems, we propose a self-supervised scene text segmentation algorithm with layered decoupling of representations derived from the object-centric manner to segment images into texts and background. In our method, we propose two novel designs which include Region Query Module and Representation Consistency Constraints adapting to the unique properties of text as complements to Auto Encoder, which improves the network's sensitivity to texts.For this unique design, we treat the polygon-level masks predicted by the text localization model as extra input information, and neither utilize any pixel-level mask annotations for training stage nor pretrain on synthetic datasets.Extensive experiments show the effectiveness of the method proposed. On several public scene text datasets, our method outperforms the state-of-the-art unsupervised segmentation algorithms.
Analyzing the pattern of semantic variation in long real-world texts such as books or transcripts is interesting from the stylistic, cognitive, and linguistic perspectives. It is also useful for applications such as text segmentation, document summarization, and detection of semantic novelty. The recent emergence of several vector-space methods for sentence embedding has made such analysis feasible. However, this raises the issue of how consistent and meaningful the semantic representations produced by various methods are in themselves. In this paper, we compare several recent sentence embedding methods via time-series of semantic similarity between successive sentences and matrices of pairwise sentence similarity for multiple books of literature. In contrast to previous work using target tasks and curated datasets to compare sentence embedding methods, our approach provides an evaluation of the methods 'in the wild'. We find that most of the sentence embedding methods considered do infer highly correlated patterns of semantic similarity in a given document, but show interesting differences.
While analyzing scanned documents, handwritten text can overlap with printed text. This overlap causes difficulties during the optical character recognition (OCR) and digitization process of documents, and subsequently, hurts downstream NLP tasks. Prior research either focuses solely on the binary classification of handwritten text or performs a three-class segmentation of the document, i.e., recognition of handwritten, printed, and background pixels. This approach results in the assignment of overlapping handwritten and printed pixels to only one of the classes, and thus, they are not accounted for in the other class. Thus, in this research, we develop novel approaches to address the challenges of handwritten and printed text segmentation. Our objective is to recover text from different classes in their entirety, especially enhancing the segmentation performance on overlapping sections. To support this task, we introduce a new dataset, SignaTR6K, collected from real legal documents, as well as a new model architecture for the handwritten and printed text segmentation task. Our best configuration outperforms prior work on two different datasets by 17.9% and 7.3% on IoU scores. The SignaTR6K dataset is accessible for download via the following link: https://forms.office.com/r/2a5RDg7cAY.
Scene text removal (STR) is a challenging task due to the complex text fonts, colors, sizes, and background textures in scene images. However, most previous methods learn both text location and background inpainting implicitly within a single network, which weakens the text localization mechanism and makes a lossy background. To tackle these problems, we propose a simple Progressive Segmentation-guided Scene Text Removal Network(PSSTRNet) to remove the text in the image iteratively. It contains two decoder branches, a text segmentation branch, and a text removal branch, with a shared encoder. The text segmentation branch generates text mask maps as the guidance for the regional removal branch. In each iteration, the original image, previous text removal result, and text mask are input to the network to extract the rest part of the text segments and cleaner text removal result. To get a more accurate text mask map, an update module is developed to merge the mask map in the current and previous stages. The final text removal result is obtained by adaptive fusion of results from all previous stages. A sufficient number of experiments and ablation studies conducted on the real and synthetic public datasets demonstrate our proposed method achieves state-of-the-art performance. The source code of our work is available at: \href{https://github.com/GuangtaoLyu/PSSTRNet}{https://github.com/GuangtaoLyu/PSSTRNet.}
Recent studies have revealed that NLP predictive models are vulnerable to adversarial attacks. Most existing studies focused on designing attacks to evaluate the robustness of NLP models in the English language alone. Literature has seen an increasing need for NLP solutions for other languages. We, therefore, ask one natural question: whether state-of-the-art (SOTA) attack methods generalize to other languages. This paper investigates how to adapt SOTA adversarial attack algorithms in English to the Chinese language. Our experiments show that attack methods previously applied to English NLP can generate high-quality adversarial examples in Chinese when combined with proper text segmentation and linguistic constraints. In addition, we demonstrate that the generated adversarial examples can achieve high fluency and semantic consistency by focusing on the Chinese language's morphology and phonology, which in turn can be used to improve the adversarial robustness of Chinese NLP models.
To efficiently extract textual information from color degraded document images is a significant research area. The prolonged imperfect preservation of ancient documents has led to various types of degradation, such as page staining, paper yellowing, and ink bleeding. These types of degradation badly impact the image processing for features extraction. This paper introduces a novelty method employing generative adversarial networks based on color channel using discrete wavelet transform (CCDWT-GAN). The proposed method involves three stages: image preprocessing, image enhancement, and image binarization. In the initial step, we apply discrete wavelet transform (DWT) to retain the low-low (LL) subband image, thereby enhancing image quality. Subsequently, we divide the original input image into four single-channel colors (red, green, blue, and gray) to separately train adversarial networks. For the extraction of global and local features, we utilize the output image from the image enhancement stage and the entire input image to train adversarial networks independently, and then combine these two results as the final output. To validate the positive impact of the image enhancement and binarization stages on model performance, we conduct an ablation study. This work compares the performance of the proposed method with other state-of-the-art (SOTA) methods on DIBCO and H-DIBCO ((Handwritten) Document Image Binarization Competition) datasets. The experimental results demonstrate that CCDWT-GAN achieves a top two performance on multiple benchmark datasets. Notably, on DIBCO 2013 and 2016 dataset, our method achieves F-measure (FM) values of 95.24 and 91.46, respectively.
Text segmentation is a challenging vision task with many downstream applications. Current text segmentation methods require pixel-level annotations, which are expensive in the cost of human labor and limited in application scenarios. In this paper, we take the first attempt to perform weakly-supervised text instance segmentation by bridging text recognition and text segmentation. The insight is that text recognition methods provide precise attention position of each text instance, and the attention location can feed to both a text adaptive refinement head (TAR) and a text segmentation head. Specifically, the proposed TAR generates pseudo labels by performing two-stage iterative refinement operations on the attention location to fit the accurate boundaries of the corresponding text instance. Meanwhile, the text segmentation head takes the rough attention location to predict segmentation masks which are supervised by the aforementioned pseudo labels. In addition, we design a mask-augmented contrastive learning by treating our segmentation result as an augmented version of the input text image, thus improving the visual representation and further enhancing the performance of both recognition and segmentation. The experimental results demonstrate that the proposed method significantly outperforms weakly-supervised instance segmentation methods on ICDAR13-FST (18.95$\%$ improvement) and TextSeg (17.80$\%$ improvement) benchmarks.
In this paper, we exploit the innate document segment structure for improving the extractive summarization task. We build two text segmentation models and find the most optimal strategy to introduce their output predictions in an extractive summarization model. Experimental results on a corpus of scientific articles show that extractive summarization benefits from using a highly accurate segmentation method. In particular, most of the improvement is in documents where the most relevant information is not at the beginning thus, we conclude that segmentation helps in reducing the lead bias problem.
The efficient extraction of text information from the background in degraded color document images is an important challenge in the preservation of ancient manuscripts. The imperfect preservation of ancient manuscripts has led to different types of degradation over time, such as page yellowing, staining, and ink bleeding, seriously affecting the results of document image binarization. This work proposes an effective three-stage network method to image enhancement and binarization of degraded documents using generative adversarial networks (GANs). Specifically, in Stage-1, we first split the input images into multiple patches, and then split these patches into four single-channel patch images (gray, red, green, and blue). Then, three single-channel patch images (red, green, and blue) are processed by the discrete wavelet transform (DWT) with normalization. In Stage-2, we use four independent generators to separately train GAN models based on the four channels on the processed patch images to extract color foreground information. Finally, in Stage-3, we train two independent GAN models on the outputs of Stage-2 and the resized original input images (512x512) as the local and global predictions to obtain the final outputs. The experimental results show that the Avg-Score metrics of the proposed method are 77.64, 77.95, 79.05, 76.38, 75.34, and 77.00 on the (H)-DIBCO 2011, 2013, 2014, 2016, 2017, and 2018 datasets, which are at the state-of-the-art level. The implementation code for this work is available at https://github.com/abcpp12383/ThreeStageBinarization.
In this paper, we study the problem of visual grounding by considering both phrase extraction and grounding (PEG). In contrast to the previous phrase-known-at-test setting, PEG requires a model to extract phrases from text and locate objects from images simultaneously, which is a more practical setting in real applications. As phrase extraction can be regarded as a $1$D text segmentation problem, we formulate PEG as a dual detection problem and propose a novel DQ-DETR model, which introduces dual queries to probe different features from image and text for object prediction and phrase mask prediction. Each pair of dual queries is designed to have shared positional parts but different content parts. Such a design effectively alleviates the difficulty of modality alignment between image and text (in contrast to a single query design) and empowers Transformer decoder to leverage phrase mask-guided attention to improve performance. To evaluate the performance of PEG, we also propose a new metric CMAP (cross-modal average precision), analogous to the AP metric in object detection. The new metric overcomes the ambiguity of Recall@1 in many-box-to-one-phrase cases in phrase grounding. As a result, our PEG pre-trained DQ-DETR establishes new state-of-the-art results on all visual grounding benchmarks with a ResNet-101 backbone. For example, it achieves $91.04\%$ and $83.51\%$ in terms of recall rate on RefCOCO testA and testB with a ResNet-101 backbone. Code will be availabl at \url{https://github.com/IDEA-Research/DQ-DETR}.
When handling complicated text images (e.g., irregular structures, low resolution, heavy occlusion, and uneven illumination), existing supervised text recognition methods are data-hungry. Although these methods employ large-scale synthetic text images to reduce the dependence on annotated real images, the domain gap still limits the recognition performance. Therefore, exploring the robust text feature representations on unlabeled real images by self-supervised learning is a good solution. However, existing self-supervised text recognition methods conduct sequence-to-sequence representation learning by roughly splitting the visual features along the horizontal axis, which limits the flexibility of the augmentations, as large geometric-based augmentations may lead to sequence-to-sequence feature inconsistency. Motivated by this, we propose a novel self-supervised Character-to-Character Distillation method, CCD, which enables versatile augmentations to facilitate general text representation learning. Specifically, we delineate the character structures of unlabeled real images by designing a self-supervised character segmentation module. Following this, CCD easily enriches the diversity of local characters while keeping their pairwise alignment under flexible augmentations, using the transformation matrix between two augmented views from images. Experiments demonstrate that CCD achieves state-of-the-art results, with average performance gains of 1.38% in text recognition, 1.7% in text segmentation, 0.24 dB (PSNR) and 0.0321 (SSIM) in text super-resolution. Code is available at https://github.com/TongkunGuan/CCD.