Open-domain dialog systems have a user-centric goal: to provide humans with an engaging conversation experience. User engagement is one of the most important metrics for evaluating open-domain dialog systems, and could also be used as real-time feedback to benefit dialog policy learning. Existing work on detecting user disengagement typically requires hand-labeling many dialog samples. We propose HERALD, an efficient annotation framework that reframes the training data annotation process as a denoising problem. Specifically, instead of manually labeling training samples, we first use a set of labeling heuristics to label training samples automatically. We then denoise the weakly labeled data using the Shapley algorithm. Finally, we use the denoised data to train a user engagement detector. Our experiments show that HERALD improves annotation efficiency significantly and achieves 86% user disengagement detection accuracy in two dialog corpora.
The lack of reliable automatic evaluation metrics is a major impediment to the development of open-domain dialogue systems. Various reference-based metrics have been proposed to calculate a score between a predicted response and a small set of references. However, these metrics show unsatisfactory correlations with human judgments. For a reference-based metric, its reliability mainly depends on two factors: its ability to measure the similarity between the predicted response and the reference response, as well as the reliability of the given reference set. Yet, there are few discussions on the latter. Our work attempts to fill this vacancy. We first clarify an assumption on reference-based metrics that, if more high-quality references are added into the reference set, the reliability of the metric will increase. Next, we present REAM$\sharp$: an enhancement approach to Reference-based EvAluation Metrics for open-domain dialogue systems. A prediction model is designed to estimate the reliability of the given reference set. We show how its predicted results can be helpful to augment the reference set, and thus improve the reliability of the metric. Experiments validate both the effectiveness of our prediction model and that the reliability of reference-based metrics improves with the augmented reference sets.
The capacity of empathy is crucial to the success of open-domain dialog systems. Due to its nature of multi-dimensionality, there are various factors that relate to empathy expression, such as communication mechanism, dialog act and emotion. However, existing methods for empathetic response generation usually either consider only one empathy factor or ignore the hierarchical relationships between different factors, leading to a weak ability of empathy modeling. In this paper, we propose a multi-factor hierarchical framework, CoMAE, for empathetic response generation, which models the above three key factors of empathy expression in a hierarchical way. We show experimentally that our CoMAE-based model can generate more empathetic responses than previous methods. We also highlight the importance of hierarchical modeling of different factors through both the empirical analysis on a real-life corpus and the extensive experiments. Our codes and used data are available at https://github.com/chujiezheng/CoMAE.
Now, the pre-training technique is ubiquitous in natural language processing field. ProphetNet is a pre-training based natural language generation method which shows powerful performance on English text summarization and question generation tasks. In this paper, we extend ProphetNet into other domains and languages, and present the ProphetNet family pre-training models, named ProphetNet-X, where X can be English, Chinese, Multi-lingual, and so on. We pre-train a cross-lingual generation model ProphetNet-Multi, a Chinese generation model ProphetNet-Zh, two open-domain dialog generation models ProphetNet-Dialog-En and ProphetNet-Dialog-Zh. And also, we provide a PLG (Programming Language Generation) model ProphetNet-Code to show the generation performance besides NLG (Natural Language Generation) tasks. In our experiments, ProphetNet-X models achieve new state-of-the-art performance on 10 benchmarks. All the models of ProphetNet-X share the same model structure, which allows users to easily switch between different models. We make the code and models publicly available, and we will keep updating more pre-training models and finetuning scripts.
The task of long-form question answering (LFQA) involves retrieving documents relevant to a given question and using them to generate a paragraph-length answer. While many models have recently been proposed for LFQA, we show in this paper that the task formulation raises fundamental challenges regarding evaluation and dataset creation that currently preclude meaningful modeling progress. To demonstrate these challenges, we first design a new system that relies on sparse attention and contrastive retriever learning to achieve state-of-the-art performance on the ELI5 LFQA dataset. While our system tops the public leaderboard, a detailed analysis reveals several troubling trends: (1) our system's generated answers are not actually grounded in the documents that it retrieves; (2) ELI5 contains significant train / validation overlap, as at least 81% of ELI5 validation questions occur in paraphrased form in the training set; (3) ROUGE-L is not an informative metric of generated answer quality and can be easily gamed; and (4) human evaluations used for other text generation tasks are unreliable for LFQA. We offer suggestions to mitigate each of these issues, which we hope will lead to more rigorous LFQA research and meaningful progress in the future.
Learning interpretable dialog structure from human-human dialogs yields basic insights into the structure of conversation, and also provides background knowledge to facilitate dialog generation. In this paper, we conduct unsupervised discovery of dialog structure from chitchat corpora, and then leverage it to facilitate dialog generation in downstream systems. To this end, we present a Discrete Variational Auto-Encoder with Graph Neural Network (DVAE-GNN), to discover a unified human-readable dialog structure. The structure is a two-layer directed graph that contains session-level semantics in the upper-layer vertices, utterance-level semantics in the lower-layer vertices, and edges among these semantic vertices. In particular, we integrate GNN into DVAE to fine-tune utterance-level semantics for more effective recognition of session-level semantic vertex. Furthermore, to alleviate the difficulty of discovering a large number of utterance-level semantics, we design a coupling mechanism that binds each utterance-level semantic vertex with a distinct phrase to provide prior semantics. Experimental results on two benchmark corpora confirm that DVAE-GNN can discover meaningful dialog structure, and the use of dialog structure graph as background knowledge can facilitate a graph grounded conversational system to conduct coherent multi-turn dialog generation.
Since the pre-trained language models are widely used, retrieval-based open-domain dialog systems, have attracted considerable attention from researchers recently. Most of the previous works select a suitable response only according to the matching degree between the query and each individual candidate response. Although good performance has been achieved, these recent works ignore the comparison among the candidate responses, which could provide rich information for selecting the most appropriate response. Intuitively, better decisions could be made when the models can get access to the comparison information among all the candidate responses. In order to leverage the comparison information among the candidate responses, in this paper, we propose a novel and plug-in Self-attention Comparison Module for retrieval-based open-domain dialog systems, called SCM. Extensive experiment results demonstrate that our proposed self-attention comparison module effectively boosts the performance of the existing retrieval-based open-domain dialog systems. Besides, we have publicly released our source codes for future research.
Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are increasingly capable of producing turns that are context-relevant, but in order to produce compelling agents, these models need to be able to predict and optimize for turns that are genuinely engaging. We leverage social media feedback data (number of replies and upvotes) to build a large-scale training dataset for feedback prediction. To alleviate possible distortion between the feedback and engagingness, we convert the ranking problem to a comparison of response pairs which involve few confounding factors. We trained DialogRPT, a set of GPT-2 based models on 133M pairs of human feedback data and the resulting ranker outperformed several baselines. Particularly, our ranker outperforms the conventional dialog perplexity baseline with a large margin on predicting Reddit feedback. We finally combine the feedback prediction models and a human-like scoring model to rank the machine-generated dialog responses. Crowd-sourced human evaluation shows that our ranking method correlates better with real human preferences than baseline models.
Challenging problems such as open-domain question answering, fact checking, slot filling and entity linking require access to large, external knowledge sources. While some models do well on individual tasks, developing general models is difficult as each task might require computationally expensive indexing of custom knowledge sources, in addition to dedicated infrastructure. To catalyze research on models that condition on specific information in large textual resources, we present a benchmark for knowledge-intensive language tasks (KILT). All tasks in KILT are grounded in the same snapshot of Wikipedia, reducing engineering turnaround through the re-use of components, as well as accelerating research into task-agnostic memory architectures. We test both task-specific and general baselines, evaluating downstream performance in addition to the ability of the models to provide provenance. We find that a shared dense vector index coupled with a seq2seq model is a strong baseline, outperforming more tailor-made approaches for fact checking, open-domain question answering and dialogue, and yielding competitive results on entity linking and slot filling, by generating disambiguated text. KILT data and code are available at https://github.com/facebookresearch/KILT.
Large end-to-end neural open-domain chatbots are becoming increasingly popular. However, research on building such chatbots has typically assumed that the user input is written in nature and it is not clear whether these chatbots would seamlessly integrate with automatic speech recognition (ASR) models to serve the speech modality. We aim to bring attention to this important question by empirically studying the effects of various types of synthetic and actual ASR hypotheses in the dialog history on TransferTransfo, a state-of-the-art Generative Pre-trained Transformer (GPT) based neural open-domain dialog system from the NeurIPS ConvAI2 challenge. We observe that TransferTransfo trained on written data is very sensitive to such hypotheses introduced to the dialog history during inference time. As a baseline mitigation strategy, we introduce synthetic ASR hypotheses to the dialog history during training and observe marginal improvements, demonstrating the need for further research into techniques to make end-to-end open-domain chatbots fully speech-robust. To the best of our knowledge, this is the first study to evaluate the effects of synthetic and actual ASR hypotheses on a state-of-the-art neural open-domain dialog system and we hope it promotes speech-robustness as an evaluation criterion in open-domain dialog.
It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric (fine-grained evaluation of dialog), an automatic evaluation metric which uses DialoGPT, without any fine-tuning or supervision. It also introduces the FED dataset which is constructed by annotating a set of human-system and human-human conversations with eighteen fine-grained dialog qualities. The FED metric (1) does not rely on a ground-truth response, (2) does not require training data and (3) measures fine-grained dialog qualities at both the turn and whole dialog levels. FED attains moderate to strong correlation with human judgement at both levels.
The predominant approach to open-domain dialog generation relies on end-to-end training of neural models on chat datasets. However, this approach provides little insight as to what these models learn (or do not learn) about engaging in dialog. In this study, we analyze the internal representations learned by neural open-domain dialog systems and evaluate the quality of these representations for learning basic conversational skills. Our results suggest that standard open-domain dialog systems struggle with answering questions, inferring contradiction, and determining the topic of conversation, among other tasks. We also find that the dyadic, turn-taking nature of dialog is not fully leveraged by these models. By exploring these limitations, we highlight the need for additional research into architectures and training methods that can better capture high-level information about dialog.
Open Domain dialog system evaluation is one of the most important challenges in dialog research. Existing automatic evaluation metrics, such as BLEU are mostly reference-based. They calculate the difference between the generated response and a limited number of available references. Likert-score based self-reported user rating is widely adopted by social conversational systems, such as Amazon Alexa Prize chatbots. However, self-reported user rating suffers from bias and variance among different users. To alleviate this problem, we formulate dialog evaluation as a comparison task. We also propose an automatic evaluation model CMADE (Comparison Model for Automatic Dialog Evaluation) that automatically cleans self-reported user ratings as it trains on them. Specifically, we first use a self-supervised method to learn better dialog feature representation, and then use KNN and Shapley to remove confusing samples. Our experiments show that CMADE achieves 89.2% accuracy in the dialog comparison task.
The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.
Automatic speech recognition (ASR) via call is essential for various applications, including AI for contact center (AICC) services. Despite the advancement of ASR, however, most publicly available call-based speech corpora such as Switchboard are old-fashioned. Also, most existing call corpora are in English and mainly focus on open domain dialog or general scenarios such as audiobooks. Here we introduce a new large-scale Korean call-based speech corpus under a goal-oriented dialog scenario from more than 11,000 people, i.e., ClovaCall corpus. ClovaCall includes approximately 60,000 pairs of a short sentence and its corresponding spoken utterance in a restaurant reservation domain. We validate the effectiveness of our dataset with intensive experiments using two standard ASR models. Furthermore, we release our ClovaCall dataset and baseline source codes to be available via https://github.com/ClovaAI/ClovaCall.
Maximum Mutual information (MMI), which models the bidirectional dependency between responses ($y$) and contexts ($x$), i.e., the forward probability $\log p(y|x)$ and the backward probability $\log p(x|y)$, has been widely used as the objective in the \sts model to address the dull-response issue in open-domain dialog generation. Unfortunately, under the framework of the \sts model, direct decoding from $\log p(y|x) + \log p(x|y)$ is infeasible since the second part (i.e., $p(x|y)$) requires the completion of target generation before it can be computed, and the search space for $y$ is enormous. Empirically, an N-best list is first generated given $p(y|x)$, and $p(x|y)$ is then used to rerank the N-best list, which inevitably results in non-globally-optimal solutions. In this paper, we propose to use non-autoregressive (non-AR) generation model to address this non-global optimality issue. Since target tokens are generated independently in non-AR generation, $p(x|y)$ for each target word can be computed as soon as it's generated, and does not have to wait for the completion of the whole sequence. This naturally resolves the non-global optimal issue in decoding. Experimental results demonstrate that the proposed non-AR strategy produces more diverse, coherent, and appropriate responses, yielding substantive gains in BLEU scores and in human evaluations.
Open-domain dialog generation is a challenging problem; maximum likelihood training can lead to repetitive outputs, models have difficulty tracking long-term conversational goals, and training on standard movie or online datasets may lead to the generation of inappropriate, biased, or offensive text. Reinforcement Learning (RL) is a powerful framework that could potentially address these issues, for example by allowing a dialog model to optimize for reducing toxicity and repetitiveness. However, previous approaches which apply RL to open-domain dialog generation do so at the word level, making it difficult for the model to learn proper credit assignment for long-term conversational rewards. In this paper, we propose a novel approach to hierarchical reinforcement learning, VHRL, which uses policy gradients to tune the utterance-level embedding of a variational sequence model. This hierarchical approach provides greater flexibility for learning long-term, conversational rewards. We use self-play and RL to optimize for a set of human-centered conversation metrics, and show that our approach provides significant improvements -- in terms of both human evaluation and automatic metrics -- over state-of-the-art dialog models, including Transformers.
Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making the response emotionally richer, while others use hand-crafted rules to determine the desired emotion response. However, they do not explicitly learn the subtle emotional interactions captured in human dialogs. In this paper, we propose a multi-turn dialog system aimed at learning and generating emotional responses that so far only humans know how to do. Compared with two baseline models, offline experiments show that our method performs the best in perplexity scores. Further human evaluations confirm that our chatbot can keep track of the conversation context and generate emotionally more appropriate responses while performing equally well on grammar.
The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in open-domain dialog. One alternative is to collect human annotations for evaluation, which can be expensive and time consuming. To demonstrate the effectiveness of multi-reference evaluation, we augment the test set of DailyDialog with multiple references. A series of experiments show that the use of multiple references results in improved correlation between several automatic metrics and human judgement for both the quality and the diversity of system output.
Open domain dialog systems face the challenge of being repetitive and producing generic responses. In this paper, we demonstrate that by conditioning the response generation on interpretable discrete dialog attributes and composed attributes, it helps improve the model perplexity and results in diverse and interesting non-redundant responses. We propose to formulate the dialog attribute prediction as a reinforcement learning (RL) problem and use policy gradients methods to optimize utterance generation using long-term rewards. Unlike existing RL approaches which formulate the token prediction as a policy, our method reduces the complexity of the policy optimization by limiting the action space to dialog attributes, thereby making the policy optimization more practical and sample efficient. We demonstrate this with experimental and human evaluations.