While online conversations can cover a vast amount of information in many different formats, abstractive text summarization has primarily focused on modeling solely news articles. This research gap is due, in part, to the lack of standardized datasets for summarizing online discussions. To address this gap, we design annotation protocols motivated by an issues--viewpoints--assertions framework to crowdsource four new datasets on diverse online conversation forms of news comments, discussion forums, community question answering forums, and email threads. We benchmark state-of-the-art models on our datasets and analyze characteristics associated with the data. To create a comprehensive benchmark, we also evaluate these models on widely-used conversation summarization datasets to establish strong baselines in this domain. Furthermore, we incorporate argument mining through graph construction to directly model the issues, viewpoints, and assertions present in a conversation and filter noisy input, showing comparable or improved results according to automatic and human evaluations.
Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of human-human interactions. To this end, we propose to explicitly model the rich structures in conversations for more precise and accurate conversation summarization, by first incorporating discourse relations between utterances and action triples ("who-doing-what") in utterances through structured graphs to better encode conversations, and then designing a multi-granularity decoder to generate summaries by combining all levels of information. Experiments show that our proposed models outperform state-of-the-art methods and generalize well in other domains in terms of both automatic evaluations and human judgments. We have publicly released our code at https://github.com/GT-SALT/Structure-Aware-BART.
Code-switching is the communication phenomenon where speakers switch between different languages during a conversation. With the widespread adoption of conversational agents and chat platforms, code-switching has become an integral part of written conversations in many multi-lingual communities worldwide. This makes it essential to develop techniques for summarizing and understanding these conversations. Towards this objective, we introduce abstractive summarization of Hindi-English code-switched conversations and develop the first code-switched conversation summarization dataset - GupShup, which contains over 6,831 conversations in Hindi-English and their corresponding human-annotated summaries in English and Hindi-English. We present a detailed account of the entire data collection and annotation processes. We analyze the dataset using various code-switching statistics. We train state-of-the-art abstractive summarization models and report their performances using both automated metrics and human evaluation. Our results show that multi-lingual mBART and multi-view seq2seq models obtain the best performances on the new dataset
Understanding a medical conversation between a patient and a physician poses a unique natural language understanding challenge since it combines elements of standard open ended conversation with very domain specific elements that require expertise and medical knowledge. Summarization of medical conversations is a particularly important aspect of medical conversation understanding since it addresses a very real need in medical practice: capturing the most important aspects of a medical encounter so that they can be used for medical decision making and subsequent follow ups. In this paper we present a novel approach to medical conversation summarization that leverages the unique and independent local structures created when gathering a patient's medical history. Our approach is a variation of the pointer generator network where we introduce a penalty on the generator distribution, and we explicitly model negations. The model also captures important properties of medical conversations such as medical knowledge coming from standardized medical ontologies better than when those concepts are introduced explicitly. Through evaluation by doctors, we show that our approach is preferred on twice the number of summaries to the baseline pointer generator model and captures most or all of the information in 80% of the conversations making it a realistic alternative to costly manual summarization by medical experts.
Due to the lack of publicly available resources, conversation summarization has received far less attention than text summarization. As the purpose of conversations is to exchange information between at least two interlocutors, key information about a certain topic is often scattered and spanned across multiple utterances and turns from different speakers. This phenomenon is more pronounced during spoken conversations, where speech characteristics such as backchanneling and false-starts might interrupt the topical flow. Moreover, topic diffusion and (intra-utterance) topic drift are also more common in human-to-human conversations. Such linguistic characteristics of dialogue topics make sentence-level extractive summarization approaches used in spoken documents ill-suited for summarizing conversations. Pointer-generator networks have effectively demonstrated its strength at integrating extractive and abstractive capabilities through neural modeling in text summarization. To the best of our knowledge, to date no one has adopted it for summarizing conversations. In this work, we propose a topic-aware architecture to exploit the inherent hierarchical structure in conversations to further adapt the pointer-generator model. Our approach significantly outperforms competitive baselines, achieves more efficient learning outcomes, and attains more robust performance.