Speaker intent detection and semantic slot filling are two critical tasks in spoken language understanding (SLU) for dialogue systems. In this paper, we describe a recurrent neural network (RNN) model that jointly performs intent detection, slot filling, and language modeling. The neural network model keeps updating the intent estimation as word in the transcribed utterance arrives and uses it as contextual features in the joint model. Evaluation of the language model and online SLU model is made on the ATIS benchmarking data set. On language modeling task, our joint model achieves 11.8% relative reduction on perplexity comparing to the independent training language model. On SLU tasks, our joint model outperforms the independent task training model by 22.3% on intent detection error rate, with slight degradation on slot filling F1 score. The joint model also shows advantageous performance in the realistic ASR settings with noisy speech input.
This paper presents a deep learning architecture for the semantic decoder component of a Statistical Spoken Dialogue System. In a slot-filling dialogue, the semantic decoder predicts the dialogue act and a set of slot-value pairs from a set of n-best hypotheses returned by the Automatic Speech Recognition. Most current models for spoken language understanding assume (i) word-aligned semantic annotations as in sequence taggers and (ii) delexicalisation, or a mapping of input words to domain-specific concepts using heuristics that try to capture morphological variation but that do not scale to other domains nor to language variation (e.g., morphology, synonyms, paraphrasing ). In this work the semantic decoder is trained using unaligned semantic annotations and it uses distributed semantic representation learning to overcome the limitations of explicit delexicalisation. The proposed architecture uses a convolutional neural network for the sentence representation and a long-short term memory network for the context representation. Results are presented for the publicly available DSTC2 corpus and an In-car corpus which is similar to DSTC2 but has a significantly higher word error rate (WER).
We experiment graph-based Semi-Supervised Learning (SSL) of Conditional Random Fields (CRF) for the application of Spoken Language Understanding (SLU) on unaligned data. The aligned labels for examples are obtained using IBM Model. We adapt a baseline semi-supervised CRF by defining new feature set and altering the label propagation algorithm. Our results demonstrate that our proposed approach significantly improves the performance of the supervised model by utilizing the knowledge gained from the graph.
This paper presents a hybrid dialog state tracker enhanced by trainable Spoken Language Understanding (SLU) for slot-filling dialog systems. Our architecture is inspired by previously proposed neural-network-based belief-tracking systems. In addition, we extended some parts of our modular architecture with differentiable rules to allow end-to-end training. We hypothesize that these rules allow our tracker to generalize better than pure machine-learning based systems. For evaluation, we used the Dialog State Tracking Challenge (DSTC) 2 dataset - a popular belief tracking testbed with dialogs from restaurant information system. To our knowledge, our hybrid tracker sets a new state-of-the-art result in three out of four categories within the DSTC2.
This paper investigates the framework of encoder-decoder with attention for sequence labelling based spoken language understanding. We introduce Bidirectional Long Short Term Memory - Long Short Term Memory networks (BLSTM-LSTM) as the encoder-decoder model to fully utilize the power of deep learning. In the sequence labelling task, the input and output sequences are aligned word by word, while the attention mechanism cannot provide the exact alignment. To address this limitation, we propose a novel focus mechanism for encoder-decoder framework. Experiments on the standard ATIS dataset showed that BLSTM-LSTM with focus mechanism defined the new state-of-the-art by outperforming standard BLSTM and attention based encoder-decoder. Further experiments also show that the proposed model is more robust to speech recognition errors.
One of the core components of modern spoken dialogue systems is the belief tracker, which estimates the user's goal at every step of the dialogue. However, most current approaches have difficulty scaling to larger, more complex dialogue domains. This is due to their dependency on either: a) Spoken Language Understanding models that require large amounts of annotated training data; or b) hand-crafted lexicons for capturing some of the linguistic variation in users' language. We propose a novel Neural Belief Tracking (NBT) framework which overcomes these problems by building on recent advances in representation learning. NBT models reason over pre-trained word vectors, learning to compose them into distributed representations of user utterances and dialogue context. Our evaluation on two datasets shows that this approach surpasses past limitations, matching the performance of state-of-the-art models which rely on hand-crafted semantic lexicons and outperforming them when such lexicons are not provided.
This paper addresses the problem of automatic speech recognition (ASR) error detection and their use for improving spoken language understanding (SLU) systems. In this study, the SLU task consists in automatically extracting, from ASR transcriptions , semantic concepts and concept/values pairs in a e.g touristic information system. An approach is proposed for enriching the set of semantic labels with error specific labels and by using a recently proposed neural approach based on word embeddings to compute well calibrated ASR confidence measures. Experimental results are reported showing that it is possible to decrease significantly the Concept/Value Error Rate with a state of the art system, outperforming previously published results performance on the same experimental data. It also shown that combining an SLU approach based on conditional random fields with a neural encoder/decoder attention based architecture , it is possible to effectively identifying confidence islands and uncertain semantic output segments useful for deciding appropriate error handling actions by the dialogue manager strategy .
In the last few years, Recurrent Neural Networks (RNNs) have proved effective on several NLP tasks. Despite such great success, their ability to model \emph{sequence labeling} is still limited. This lead research toward solutions where RNNs are combined with models which already proved effective in this domain, such as CRFs. In this work we propose a solution far simpler but very effective: an evolution of the simple Jordan RNN, where labels are re-injected as input into the network, and converted into embeddings, in the same way as words. We compare this RNN variant to all the other RNN models, Elman and Jordan RNN, LSTM and GRU, on two well-known tasks of Spoken Language Understanding (SLU). Thanks to label embeddings and their combination at the hidden layer, the proposed variant, which uses more parameters than Elman and Jordan RNNs, but far fewer than LSTM and GRU, is more effective than other RNNs, but also outperforms sophisticated CRF models.
Understanding spoken language is a highly complex problem, which can be decomposed into several simpler tasks. In this paper, we focus on Spoken Language Understanding (SLU), the module of spoken dialog systems responsible for extracting a semantic interpretation from the user utterance. The task is treated as a labeling problem. In the past, SLU has been performed with a wide variety of probabilistic models. The rise of neural networks, in the last couple of years, has opened new interesting research directions in this domain. Recurrent Neural Networks (RNNs) in particular are able not only to represent several pieces of information as embeddings but also, thanks to their recurrent architecture, to encode as embeddings relatively long contexts. Such long contexts are in general out of reach for models previously used for SLU. In this paper we propose novel RNNs architectures for SLU which outperform previous ones. Starting from a published idea as base block, we design new deep RNNs achieving state-of-the-art results on two widely used corpora for SLU: ATIS (Air Traveling Information System), in English, and MEDIA (Hotel information and reservation in France), in French.
Spoken Language Understanding (SLU) is a key component of goal oriented dialogue systems that would parse user utterances into semantic frame representations. Traditionally SLU does not utilize the dialogue history beyond the previous system turn and contextual ambiguities are resolved by the downstream components. In this paper, we explore novel approaches for modeling dialogue context in a recurrent neural network (RNN) based language understanding system. We propose the Sequential Dialogue Encoder Network, that allows encoding context from the dialogue history in chronological order. We compare the performance of our proposed architecture with two context models, one that uses just the previous turn context and another that encodes dialogue context in a memory network, but loses the order of utterances in the dialogue history. Experiments with a multi-domain dialogue dataset demonstrate that the proposed architecture results in reduced semantic frame error rates.
The goal of this paper is to learn cross-domain representations for slot filling task in spoken language understanding (SLU). Most of the recently published SLU models are domain-specific ones that work on individual task domains. Annotating data for each individual task domain is both financially costly and non-scalable. In this work, we propose an adversarial training method in learning common features and representations that can be shared across multiple domains. Model that produces such shared representations can be combined with models trained on individual domain SLU data to reduce the amount of training samples required for developing a new domain. In our experiments using data sets from multiple domains, we show that adversarial training helps in learning better domain-general SLU models, leading to improved slot filling F1 scores. We further show that applying adversarial learning on domain-general model also helps in achieving higher slot filling performance when the model is jointly optimized with domain-specific models.
Spoken language understanding (SLU) is an essential component in conversational systems. Most SLU component treats each utterance independently, and then the following components aggregate the multi-turn information in the separate phases. In order to avoid error propagation and effectively utilize contexts, prior work leveraged history for contextual SLU. However, the previous model only paid attention to the content in history utterances without considering their temporal information and speaker roles. In the dialogues, the most recent utterances should be more important than the least recent ones. Furthermore, users usually pay attention to 1) self history for reasoning and 2) others' utterances for listening, the speaker of the utterances may provides informative cues to help understanding. Therefore, this paper proposes an attention-based network that additionally leverages temporal information and speaker role for better SLU, where the attention to contexts and speaker roles can be automatically learned in an end-to-end manner. The experiments on the benchmark Dialogue State Tracking Challenge 4 (DSTC4) dataset show that the time-aware dynamic role attention networks significantly improve the understanding performance.
In practice, most spoken language understanding systems process user input in a pipelined manner; first domain is predicted, then intent and semantic slots are inferred according to the semantic frames of the predicted domain. The pipeline approach, however, has some disadvantages: error propagation and lack of information sharing. To address these issues, we present a unified neural network that jointly performs domain, intent, and slot predictions. Our approach adopts a principled architecture for multitask learning to fold in the state-of-the-art models for each task. With a few more ingredients, e.g. orthography-sensitive input encoding and curriculum training, our model delivered significant improvements in all three tasks across all domains over strong baselines, including one using oracle prediction for domain detection, on real user data of a commercial personal assistant.
Spoken language understanding (SLU) systems, such as goal-oriented chatbots or personal assistants, rely on an initial natural language understanding (NLU) module to determine the intent and to extract the relevant information from the user queries they take as input. SLU systems usually help users to solve problems in relatively narrow domains and require a large amount of in-domain training data. This leads to significant data availability issues that inhibit the development of successful systems. To alleviate this problem, we propose a technique of data selection in the low-data regime that enables us to train with fewer labeled sentences, thus smaller labelling costs. We propose a submodularity-inspired data ranking function, the ratio-penalty marginal gain, for selecting data points to label based only on the information extracted from the textual embedding space. We show that the distances in the embedding space are a viable source of information that can be used for data selection. Our method outperforms two known active learning techniques and enables cost-efficient training of the NLU unit. Moreover, our proposed selection technique does not need the model to be retrained in between the selection steps, making it time efficient as well.
Spoken language understanding system is traditionally designed as a pipeline of a number of components. First, the audio signal is processed by an automatic speech recognizer for transcription or n-best hypotheses. With the recognition results, a natural language understanding system classifies the text to structured data as domain, intent and slots for down-streaming consumers, such as dialog system, hands-free applications. These components are usually developed and optimized independently. In this paper, we present our study on an end-to-end learning system for spoken language understanding. With this unified approach, we can infer the semantic meaning directly from audio features without the intermediate text representation. This study showed that the trained model can achieve reasonable good result and demonstrated that the model can capture the semantic attention directly from the audio features.
This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazon's virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWS's Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and sparse datasets and, in doing so, removes significant barriers to entry for software developers and dialogue systems researchers.
Reading comprehension has been widely studied. One of the most representative reading comprehension tasks is Stanford Question Answering Dataset (SQuAD), on which machine is already comparable with human. On the other hand, accessing large collections of multimedia or spoken content is much more difficult and time-consuming than plain text content for humans. It's therefore highly attractive to develop machines which can automatically understand spoken content. In this paper, we propose a new listening comprehension task - Spoken SQuAD. On the new task, we found that speech recognition errors have catastrophic impact on machine comprehension, and several approaches are proposed to mitigate the impact.
Intelligent personal digital assistants (IPDAs), a popular real-life application with spoken language understanding capabilities, can cover potentially thousands of overlapping domains for natural language understanding, and the task of finding the best domain to handle an utterance becomes a challenging problem on a large scale. In this paper, we propose a set of efficient and scalable neural shortlisting-reranking models for large-scale domain classification in IPDAs. The shortlisting stage focuses on efficiently trimming all domains down to a list of k-best candidate domains, and the reranking stage performs a list-wise reranking of the initial k-best domains with additional contextual information. We show the effectiveness of our approach with extensive experiments on 1,500 IPDA domains.
We highlight a practical yet rarely discussed problem in dialogue state tracking (DST), namely handling unknown slot values. Previous approaches generally assume predefined candidate lists and thus are not designed to output unknown values, especially when the spoken language understanding (SLU) module is absent as in many end-to-end (E2E) systems. We describe in this paper an E2E architecture based on the pointer network (PtrNet) that can effectively extract unknown slot values while still obtains state-of-the-art accuracy on the standard DSTC2 benchmark. We also provide extensive empirical evidence to show that tracking unknown values can be challenging and our approach can bring significant improvement with the help of an effective feature dropout technique.
The success of many natural language processing (NLP) tasks is bound by the number and quality of annotated data, but there is often a shortage of such training data. In this paper, we ask the question: "Can we combine a neural network (NN) with regular expressions (RE) to improve supervised learning for NLP?". In answer, we develop novel methods to exploit the rich expressiveness of REs at different levels within a NN, showing that the combination significantly enhances the learning effectiveness when a small number of training examples are available. We evaluate our approach by applying it to spoken language understanding for intent detection and slot filling. Experimental results show that our approach is highly effective in exploiting the available training data, giving a clear boost to the RE-unaware NN.