In recent years, Recurrent Neural Networks (RNNs) based models have been applied to the Slot Filling problem of Spoken Language Understanding and achieved the state-of-the-art performances. In this paper, we investigate the effect of incorporating pre-trained language models into RNN based Slot Filling models. Our evaluation on the Airline Travel Information System (ATIS) data corpus shows that we can significantly reduce the size of labeled training data and achieve the same level of Slot Filling performance by incorporating extra word embedding and language model embedding layers pre-trained on unlabeled corpora.
Conversational question answering (CQA) is a novel QA task that requires understanding of dialogue context. Different from traditional single-turn machine reading comprehension (MRC) tasks, CQA includes passage comprehension, coreference resolution, and contextual understanding. In this paper, we propose an innovated contextualized attention-based deep neural network, SDNet, to fuse context into traditional MRC models. Our model leverages both inter-attention and self-attention to comprehend conversation context and extract relevant information from passage. Furthermore, we demonstrated a novel method to integrate the latest BERT contextual model. Empirical results show the effectiveness of our model, which sets the new state of the art result in CoQA leaderboard, outperforming the previous best model by 1.6% F1. Our ensemble model further improves the result by 2.7% F1.
User interaction with voice-powered agents generates large amounts of unlabeled utterances. In this paper, we explore techniques to efficiently transfer the knowledge from these unlabeled utterances to improve model performance on Spoken Language Understanding (SLU) tasks. We use Embeddings from Language Model (ELMo) to take advantage of unlabeled data by learning contextualized word representations. Additionally, we propose ELMo-Light (ELMoL), a faster and simpler unsupervised pre-training method for SLU. Our findings suggest unsupervised pre-training on a large corpora of unlabeled utterances leads to significantly better SLU performance compared to training from scratch and it can even outperform conventional supervised transfer. Additionally, we show that the gains from unsupervised transfer techniques can be further improved by supervised transfer. The improvements are more pronounced in low resource settings and when using only 1000 labeled in-domain samples, our techniques match the performance of training from scratch on 10-15x more labeled in-domain data.
We consider the problem of performing Spoken Language Understanding (SLU) on small devices typical of IoT applications. Our contributions are twofold. First, we outline the design of an embedded, private-by-design SLU system and show that it has performance on par with cloud-based commercial solutions. Second, we release the datasets used in our experiments in the interest of reproducibility and in the hope that they can prove useful to the SLU community.
Typical spoken language understanding systems provide narrow semantic parses using a domain-specific ontology. The parses contain intents and slots that are directly consumed by downstream domain applications. In this work we discuss expanding such systems to handle compound entities and intents by introducing a domain-agnostic shallow parser that handles linguistic coordination. We show that our model for parsing coordination learns domain-independent and slot-independent features and is able to segment conjunct boundaries of many different phrasal categories. We also show that using adversarial training can be effective for improving generalization across different slot types for coordination parsing.
Despite many recent advances for the design of dialogue systems, a true bottleneck remains the acquisition of data required to train its components. Unlike many other language processing applications, dialogue systems require interactions with users, therefore it is complex to develop them with pre-recorded data. Building on previous works, on-line learning is pursued here as a most convenient way to address the issue. Data collection, annotation and use in learning algorithms are performed in a single process. The main difficulties are then: to bootstrap an initial basic system, and to control the level of additional cost on the user side. Considering that well-performing solutions can be used directly off the shelf for speech recognition and synthesis, the study is focused on learning the spoken language understanding and dialogue management modules only. Several variants of joint learning are investigated and tested with user trials to confirm that the overall on-line learning can be obtained after only a few hundred training dialogues and can overstep an expert-based system.
Conventional spoken language understanding systems consist of two main components: an automatic speech recognition module that converts audio to a transcript, and a natural language understanding module that transforms the resulting text (or top N hypotheses) into a set of domains, intents, and arguments. These modules are typically optimized independently. In this paper, we formulate audio to semantic understanding as a sequence-to-sequence problem [1]. We propose and compare various encoder-decoder based approaches that optimize both modules jointly, in an end-to-end manner. Evaluations on a real-world task show that 1) having an intermediate text representation is crucial for the quality of the predicted semantics, especially the intent arguments and 2) jointly optimizing the full system improves overall accuracy of prediction. Compared to independently trained models, our best jointly trained model achieves similar domain and intent prediction F1 scores, but improves argument word error rate by 18% relative.
Learning intents and slot labels from user utterances is a fundamental step in all spoken language understanding (SLU) and dialog systems. State-of-the-art neural network based methods, after deployment, often suffer from performance degradation on encountering paraphrased utterances, and out-of-vocabulary words, rarely observed in their training set. We address this challenging problem by introducing a novel paraphrasing based SLU model which can be integrated with any existing SLU model in order to improve their overall performance. We propose two new paraphrase generators using RNN and sequence-to-sequence based neural networks, which are suitable for our application. Our experiments on existing benchmark and in house datasets demonstrate the robustness of our models to rare and complex paraphrased utterances, even under adversarial test distributions.
Semantic frame parsing is a crucial component in spoken language understanding (SLU) to build spoken dialog systems. It has two main tasks: intent detection and slot filling. Although state-of-the-art approaches showed good results, they require large annotated training data and long training time. In this paper, we aim to alleviate these drawbacks for semantic frame parsing by utilizing the ubiquitous user information. We design a novel coarse-to-fine deep neural network model to incorporate prior knowledge of user information intermediately to better and quickly train a semantic frame parser. Due to the lack of benchmark dataset with real user information, we synthesize the simplest type of user information (location and time) on ATIS benchmark data. The results show that our approach leverages such simple user information to outperform state-of-the-art approaches by 0.25% for intent detection and 0.31% for slot filling using standard training data. When using smaller training data, the performance improvement on intent detection and slot filling reaches up to 1.35% and 1.20% respectively. We also show that our approach can achieve similar performance as state-of-the-art approaches by using less than 80% annotated training data. Moreover, the training time to achieve the similar performance is also reduced by over 60%.
Data scarcity is one of the main obstacles of domain adaptation in spoken language understanding (SLU) due to the high cost of creating manually tagged SLU datasets. Recent works in neural text generative models, particularly latent variable models such as variational autoencoder (VAE), have shown promising results in regards to generating plausible and natural sentences. In this paper, we propose a novel generative architecture which leverages the generative power of latent variable models to jointly synthesize fully annotated utterances. Our experiments show that existing SLU models trained on the additional synthetic examples achieve performance gains. Our approach not only helps alleviate the data scarcity issue in the SLU task for many datasets but also indiscriminately improves language understanding performances for various SLU models, supported by extensive experiments and rigorous statistical testing.
Spoken language understanding (SLU) is an essential component in conversational systems. Considering that contexts provide informative cues for better understanding, history can be leveraged for contextual SLU. However, most prior work only paid attention to the related content in history utterances and ignored the temporal information. In dialogues, it is intuitive that the most recent utterances are more important than the least recent ones, and time-aware attention should be in a decaying manner. Therefore, this paper allows the model to automatically learn a time-decay attention function where the attentional weights can be dynamically decided based on the content of each role's contexts, which effectively integrates both content-aware and time-aware perspectives and demonstrates remarkable flexibility to complex dialogue contexts. The experiments on the benchmark Dialogue State Tracking Challenge (DSTC4) dataset show that the proposed dynamically context-sensitive time-decay attention mechanisms significantly improve the state-of-the-art model for contextual understanding performance.
Named entity recognition (NER) is a vital task in spoken language understanding, which aims to identify mentions of named entities in text e.g., from transcribed speech. Existing neural models for NER rely mostly on dedicated word-level representations, which suffer from two main shortcomings. First, the vocabulary size is large, yielding large memory requirements and training time. Second, these models are not able to learn morphological or phonological representations. To remedy the above shortcomings, we adopt a neural solution based on bidirectional LSTMs and conditional random fields, where we rely on subword units, namely characters, phonemes, and bytes. For each word in an utterance, our model learns a representation from each of the subword units. We conducted experiments in a real-world large-scale setting for the use case of a voice-controlled device covering four languages with up to 5.5M utterances per language. Our experiments show that (1) with increasing training data, performance of models trained solely on subword units becomes closer to that of models with dedicated word-level embeddings (91.35 vs 93.92 F1 for English), while using a much smaller vocabulary size (332 vs 74K), (2) subword units enhance models with dedicated word-level embeddings, and (3) combining different subword units improves performance.
To deploy a spoken language understanding (SLU) model to a new language, language transferring is desired to avoid the trouble of acquiring and labeling a new big SLU corpus. Translating the original SLU corpus into the target language is an attractive strategy. However, SLU corpora consist of plenty of semantic labels (slots), which general-purpose translators cannot handle well, not to mention additional culture differences. This paper focuses on the language transferring task given a tiny in-domain parallel SLU corpus. The in-domain parallel corpus can be used as the first adaptation on the general translator. But more importantly, we show how to use reinforcement learning (RL) to further finetune the adapted translator, where translated sentences with more proper slot tags receive higher rewards. We evaluate our approach on Chinese to English language transferring for SLU systems. The experimental results show that the generated English SLU corpus via adaptation and reinforcement learning gives us over 97% in the slot F1 score and over 84% accuracy in domain classification. It demonstrates the effectiveness of the proposed language transferring method. Compared with naive translation, our proposed method improves domain classification accuracy by relatively 22%, and the slot filling F1 score by relatively more than 71%.
In task-oriented dialogue systems, spoken language understanding, or SLU, refers to the task of parsing natural language user utterances into semantic frames. Making use of context from prior dialogue history holds the key to more effective SLU. State of the art approaches to SLU use memory networks to encode context by processing multiple utterances from the dialogue at each turn, resulting in significant trade-offs between accuracy and computational efficiency. On the other hand, downstream components like the dialogue state tracker (DST) already keep track of the dialogue state, which can serve as a summary of the dialogue history. In this work, we propose an efficient approach to encoding context from prior utterances for SLU. More specifically, our architecture includes a separate recurrent neural network (RNN) based encoding module that accumulates dialogue context to guide the frame parsing sub-tasks and can be shared between SLU and DST. In our experiments, we demonstrate the effectiveness of our approach on dialogues from two domains.
Spoken language understanding is one of the key factors in a dialogue system, and a context in a conversation plays an important role to understand the current utterance. In this work, we demonstrate the importance of context within the dialogue for neural network models through an online web interface live demo. We developed two different neural models: a model that does not use context and a context-based model. The no-context model classifies dialogue acts at an utterance-level whereas the context-based model takes some preceding utterances into account. We make these trained neural models available as a live demo called Discourse-Wizard using a modular server architecture. The live demo provides an easy to use interface for conversational analysis and for discovering deep discourse structures in a conversation.
Slot filling is an important problem in Spoken Language Understanding (SLU) and Natural Language Processing (NLP), which involves identifying a user's intent and assigning a semantic concept to each word in a sentence. This paper presents a word feature vector method and combines it into the convolutional neural network (CNN). We consider 18 word features and each word feature is constructed by merging similar word labels. By introducing the concept of external library, we propose a feature set approach that is beneficial for building the relationship between a word from the training dataset and the feature. Computational results are reported using the ATIS dataset and comparisons with traditional CNN as well as bi-directional sequential CNN are also presented.
The Dialog State Tracking Challenge 4 (DSTC 4) differentiates itself from the previous three editions as follows: the number of slot-value pairs present in the ontology is much larger, no spoken language understanding output is given, and utterances are labeled at the subdialog level. This paper describes a novel dialog state tracking method designed to work robustly under these conditions, using elaborate string matching, coreference resolution tailored for dialogs and a few other improvements. The method can correctly identify many values that are not explicitly present in the utterance. On the final evaluation, our method came in first among 7 competing teams and 24 entries. The F1-score achieved by our method was 9 and 7 percentage points higher than that of the runner-up for the utterance-level evaluation and for the subdialog-level evaluation, respectively.
The Dialog State Tracking Challenge 4 (DSTC 4) proposes several pilot tasks. In this paper, we focus on the spoken language understanding pilot task, which consists of tagging a given utterance with speech acts and semantic slots. We compare different classifiers: the best system obtains 0.52 and 0.67 F1-scores on the test set for speech act recognition for the tourist and the guide respectively, and 0.52 F1-score for semantic tagging for both the guide and the tourist.
In this paper we study different types of Recurrent Neural Networks (RNN) for sequence labeling tasks. We propose two new variants of RNNs integrating improvements for sequence labeling, and we compare them to the more traditional Elman and Jordan RNNs. We compare all models, either traditional or new, on four distinct tasks of sequence labeling: two on Spoken Language Understanding (ATIS and MEDIA); and two of POS tagging for the French Treebank (FTB) and the Penn Treebank (PTB) corpora. The results show that our new variants of RNNs are always more effective than the others.
We investigate the usage of convolutional neural networks (CNNs) for the slot filling task in spoken language understanding. We propose a novel CNN architecture for sequence labeling which takes into account the previous context words with preserved order information and pays special attention to the current word with its surrounding context. Moreover, it combines the information from the past and the future words for classification. Our proposed CNN architecture outperforms even the previously best ensembling recurrent neural network model and achieves state-of-the-art results with an F1-score of 95.61% on the ATIS benchmark dataset without using any additional linguistic knowledge and resources.