Spoken language understanding (SLU) acts as a critical component in goal-oriented dialog systems. It typically involves identifying the speakers intent and extracting semantic slots from user utterances, which are known as intent detection (ID) and slot filling (SF). SLU problem has been intensively investigated in recent years. However, these methods just constrain SF results grammatically, solve ID and SF independently, or do not fully utilize the mutual impact of the two tasks. This paper proposes a multi-head self-attention joint model with a conditional random field (CRF) layer and a prior mask. The experiments show the effectiveness of our model, as compared with state-of-the-art models. Meanwhile, online education in China has made great progress in the last few years. But there are few intelligent educational dialog applications for students to learn foreign languages. Hence, we design an intelligent dialog robot equipped with different scenario settings to help students learn communication skills.
Deep learning is at the core of recent spoken language understanding (SLU) related tasks. More precisely, deep neural networks (DNNs) drastically increased the performances of SLU systems, and numerous architectures have been proposed. In the real-life context of theme identification of telephone conversations, it is common to hold both a human, manual (TRS) and an automatically transcribed (ASR) versions of the conversations. Nonetheless, and due to production constraints, only the ASR transcripts are considered to build automatic classifiers. TRS transcripts are only used to measure the performances of ASR systems. Moreover, the recent performances in term of classification accuracy, obtained by DNN related systems are close to the performances reached by humans, and it becomes difficult to further increase the performances by only considering the ASR transcripts. This paper proposes to distillates the TRS knowledge available during the training phase within the ASR representation, by using a new generative adversarial network called M2H-GAN to generate a TRS-like version of an ASR document, to improve the theme identification performances.
In this paper, we introduce an approach for leveraging available data across multiple locales sharing the same language to 1) improve domain classification model accuracy in Spoken Language Understanding and user experience even if new locales do not have sufficient data and 2) reduce the cost of scaling the domain classifier to a large number of locales. We propose a locale-agnostic universal domain classification model based on selective multi-task learning that learns a joint representation of an utterance over locales with different sets of domains and allows locales to share knowledge selectively depending on the domains. The experimental results demonstrate the effectiveness of our approach on domain classification task in the scenario of multiple locales with imbalanced data and disparate domain sets. The proposed approach outperforms other baselines models especially when classifying locale-specific domains and also low-resourced domains.
In this paper, we address the task of spoken language understanding. We present a method for translating spoken sentences from one language into spoken sentences in another language. Given spectrogram-spectrogram pairs, our model can be trained completely from scratch to translate unseen sentences. Our method consists of a pyramidal-bidirectional recurrent network combined with a convolutional network to output sentence-level spectrograms in the target language. Empirically, our model achieves competitive performance with state-of-the-art methods on multiple languages and can generalize to unseen speakers.
Abstractive community detection is an important spoken language understanding task, whose goal is to group utterances in a conversation according to whether they can be jointly summarized by a common abstractive sentence. This paper provides a novel approach to this task. We first introduce a neural contextual utterance encoder featuring three types of self-attention mechanisms. We then train it using the siamese and triplet energy-based meta-architectures. Experiments on the AMI corpus show that our system outperforms multiple energy-based and non-energy based baselines from the state-of-the-art. Code and data are publicly available.
Spoken question answering (SQA) is challenging due to complex reasoning on top of the spoken documents. The recent studies have also shown the catastrophic impact of automatic speech recognition (ASR) errors on SQA. Therefore, this work proposes to mitigate the ASR errors by aligning the mismatch between ASR hypotheses and their corresponding reference transcriptions. An adversarial model is applied to this domain adaptation task, which forces the model to learn domain-invariant features the QA model can effectively utilize in order to improve the SQA results. The experiments successfully demonstrate the effectiveness of our proposed model, and the results are better than the previous best model by 2% EM score.
Spoken language understanding (SLU) systems can be trained on two types of labelled data: aligned or unaligned. Unaligned data do not require word by word annotation and is easier to be obtained. In the paper, we focus on spoken language understanding from unaligned data whose annotation is a set of act-slot-value triples. Previous works usually focus on improve slot-value pair prediction and estimate dialogue act types separately, which ignores the hierarchical structure of the act-slot-value triples. Here, we propose a novel hierarchical decoding model which dynamically parses act, slot and value in a structured way and employs pointer network to handle out-of-vocabulary (OOV) values. Experiments on DSTC2 dataset, a benchmark unaligned dataset, show that the proposed model not only outperforms previous state-of-the-art model, but also can be generalized effectively and efficiently to unseen act-slot type pairs and OOV values.
Decoding speaker's intent is a crucial part of spoken language understanding (SLU). The presence of noise or errors in the text transcriptions, in real life scenarios make the task more challenging. In this paper, we address the spoken language intent detection under noisy conditions imposed by automatic speech recognition (ASR) systems. We propose to employ confusion2vec word feature representation to compensate for the errors made by ASR and to increase the robustness of the SLU system. The confusion2vec, motivated from human speech production and perception, models acoustic relationships between words in addition to the semantic and syntactic relations of words in human language. We hypothesize that ASR often makes errors relating to acoustically similar words, and the confusion2vec with inherent model of acoustic relationships between words is able to compensate for the errors. We demonstrate through experiments on the ATIS benchmark dataset, the robustness of the proposed model to achieve state-of-the-art results under noisy ASR conditions. Our system reduces classification error rate (CER) by 20.84% and improves robustness by 37.48% (lower CER degradation) relative to the previous state-of-the-art going from clean to noisy transcripts. Improvements are also demonstrated when training the intent detection models on noisy transcripts.
Whereas conventional spoken language understanding (SLU) systems map speech to text, and then text to intent, end-to-end SLU systems map speech directly to intent through a single trainable model. Achieving high accuracy with these end-to-end models without a large amount of training data is difficult. We propose a method to reduce the data requirements of end-to-end SLU in which the model is first pre-trained to predict words and phonemes, thus learning good features for SLU. We introduce a new SLU dataset, Fluent Speech Commands, and show that our method improves performance both when the full dataset is used for training and when only a small subset is used. We also describe preliminary experiments to gauge the model's ability to generalize to new phrases not heard during training.
Typically, spoken language understanding (SLU) models are trained on annotated data which are costly to gather. Aiming to reduce data needs for bootstrapping a SLU system for a new language, we present a simple but effective weight transfer approach using data from another language. The approach is evaluated with our promising multi-task SLU framework developed towards different languages. We evaluate our approach on the ATIS and a real-world SLU dataset, showing that i) our monolingual models outperform the state-of-the-art, ii) we can reduce data amounts needed for bootstrapping a SLU system for a new language greatly, and iii) while multitask training improves over separate training, different weight transfer settings may work best for different SLU modules.
We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the query reformulation extension to the dialog corpus, and present an initial set of experiments to establish a baseline for the CQR task. We have released the corpus to the public [1] to support further research in this area.
To capture salient contextual information for spoken language understanding (SLU) of a dialogue, we propose time-aware models that automatically learn the latent time-decay function of the history without a manual time-decay function. We also propose a method to identify and label the current speaker to improve the SLU accuracy. In experiments on the benchmark dataset used in Dialog State Tracking Challenge 4, the proposed models achieved significantly higher F1 scores than the state-of-the-art contextual models. Finally, we analyze the effectiveness of the introduced models in detail. The analysis demonstrates that the proposed methods were effective to improve SLU accuracy individually.
With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component which, in turn, consists of two tasks - Intent Classification (IC) and Slot Labeling (SL). Generally, these two tasks are modeled together jointly to achieve best performance. However, this joint modeling adds to model obfuscation. In this work, we first design framework for a modularization of joint IC-SL task to enhance architecture transparency. Then, we explore a number of self-attention, convolutional, and recurrent models, contributing a large-scale analysis of modeling paradigms for IC+SL across two datasets. Finally, using this framework, we propose a class of 'label-recurrent' models that otherwise non-recurrent, with a 10-dimensional representation of the label history, and show that our proposed systems are easy to interpret, highly accurate (achieving over 30% error reduction in SL over the state-of-the-art on the Snips dataset), as well as fast, at 2x the inference and 2/3 to 1/2 the training time of comparable recurrent models, thus giving an edge in critical real-world systems.
We present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the entities relevant to the conversation across turns. Tracking conversational state is particularly challenging in a multi-domain scenario when there exist multiple spoken language understanding (SLU) sub-systems, and each SLU sub-system operates on its domain-specific meaning representation. While previous approaches have addressed the disparate schema issue by learning candidate transformations of the meaning representation, in this paper, we instead model the reference resolution as a dialogue context-aware user query reformulation task -- the dialog state is serialized to a sequence of natural language tokens representing the conversation. We develop our model for query reformulation using a pointer-generator network and a novel multi-task learning setup. In our experiments, we show a significant improvement in absolute F1 on an internal as well as a, soon to be released, public benchmark respectively.
Executable semantic parsing is the task of converting natural language utterances into logical forms that can be directly used as queries to get a response. We build a transfer learning framework for executable semantic parsing. We show that the framework is effective for Question Answering (Q&A) as well as for Spoken Language Understanding (SLU). We further investigate the case where a parser on a new domain can be learned by exploiting data on other domains, either via multi-task learning between the target domain and an auxiliary domain or via pre-training on the auxiliary domain and fine-tuning on the target domain. With either flavor of transfer learning, we are able to improve performance on most domains; we experiment with public data sets such as Overnight and NLmaps as well as with commercial SLU data. The experiments carried out on data sets that are different in nature show how executable semantic parsing can unify different areas of NLP such as Q&A and SLU.
We propose spoken sentence embeddings which capture both acoustic and linguistic content. While existing works operate at the character, phoneme, or word level, our method learns long-term dependencies by modeling speech at the sentence level. Formulated as an audio-linguistic multitask learning problem, our encoder-decoder model simultaneously reconstructs acoustic and natural language features from audio. Our results show that spoken sentence embeddings outperform phoneme and word-level baselines on speech recognition and emotion recognition tasks. Ablation studies show that our embeddings can better model high-level acoustic concepts while retaining linguistic content. Overall, our work illustrates the viability of generic, multi-modal sentence embeddings for spoken language understanding.
End-to-end acoustic-to-word speech recognition models have recently gained popularity because they are easy to train, scale well to large amounts of training data, and do not require a lexicon. In addition, word models may also be easier to integrate with downstream tasks such as spoken language understanding, because inference (search) is much simplified compared to phoneme, character or any other sort of sub-word units. In this paper, we describe methods to construct contextual acoustic word embeddings directly from a supervised sequence-to-sequence acoustic-to-word speech recognition model using the learned attention distribution. On a suite of 16 standard sentence evaluation tasks, our embeddings show competitive performance against a word2vec model trained on the speech transcriptions. In addition, we evaluate these embeddings on a spoken language understanding task, and observe that our embeddings match the performance of text-based embeddings in a pipeline of first performing speech recognition and then constructing word embeddings from transcriptions.
Intent detection and slot filling are two main tasks for building a spoken language understanding(SLU) system. Multiple deep learning based models have demonstrated good results on these tasks . The most effective algorithms are based on the structures of sequence to sequence models (or "encoder-decoder" models), and generate the intents and semantic tags either using separate models or a joint model. Most of the previous studies, however, either treat the intent detection and slot filling as two separate parallel tasks, or use a sequence to sequence model to generate both semantic tags and intent. Most of these approaches use one (joint) NN based model (including encoder-decoder structure) to model two tasks, hence may not fully take advantage of the cross-impact between them. In this paper, new Bi-model based RNN semantic frame parsing network structures are designed to perform the intent detection and slot filling tasks jointly, by considering their cross-impact to each other using two correlated bidirectional LSTMs (BLSTM). Our Bi-model structure with a decoder achieves state-of-the-art result on the benchmark ATIS data, with about 0.5$\%$ intent accuracy improvement and 0.9 $\%$ slot filling improvement.
Conversational machine comprehension requires the understanding of the conversation history, such as previous question/answer pairs, the document context, and the current question. To enable traditional, single-turn models to encode the history comprehensively, we introduce Flow, a mechanism that can incorporate intermediate representations generated during the process of answering previous questions, through an alternating parallel processing structure. Compared to approaches that concatenate previous questions/answers as input, Flow integrates the latent semantics of the conversation history more deeply. Our model, FlowQA, shows superior performance on two recently proposed conversational challenges (+7.2% F1 on CoQA and +4.0% on QuAC). The effectiveness of Flow also shows in other tasks. By reducing sequential instruction understanding to conversational machine comprehension, FlowQA outperforms the best models on all three domains in SCONE, with +1.8% to +4.4% improvement in accuracy.
Representation learning is an essential problem in a wide range of applications and it is important for performing downstream tasks successfully. In this paper, we propose a new model that learns coupled representations of domains, intents, and slots by taking advantage of their hierarchical dependency in a Spoken Language Understanding system. Our proposed model learns the vector representation of intents based on the slots tied to these intents by aggregating the representations of the slots. Similarly, the vector representation of a domain is learned by aggregating the representations of the intents tied to a specific domain. To the best of our knowledge, it is the first approach to jointly learning the representations of domains, intents, and slots using their hierarchical relationships. The experimental results demonstrate the effectiveness of the representations learned by our model, as evidenced by improved performance on the contextual cross-domain reranking task.