Next activity prediction represents a fundamental challenge for optimizing business processes in service-oriented architectures such as microservices environments, distributed enterprise systems, and cloud-native platforms, which enables proactive resource allocation and dynamic service composition. Despite the prevalence of sequence-based methods, these approaches fail to capture non-sequential relationships that arise from parallel executions and conditional dependencies. Even though graph-based approaches address structural preservation, they suffer from homogeneous representations and static structures that apply uniform modeling strategies regardless of individual process complexity characteristics. To address these limitations, we introduce RLHGNN, a novel framework that transforms event logs into heterogeneous process graphs with three distinct edge types grounded in established process mining theory. Our approach creates four flexible graph structures by selectively combining these edges to accommodate different process complexities, and employs reinforcement learning formulated as a Markov Decision Process to automatically determine the optimal graph structure for each specific process instance. RLHGNN then applies heterogeneous graph convolution with relation-specific aggregation strategies to effectively predict the next activity. This adaptive methodology enables precise modeling of both sequential and non-sequential relationships in service interactions. Comprehensive evaluation on six real-world datasets demonstrates that RLHGNN consistently outperforms state-of-the-art approaches. Furthermore, it maintains an inference latency of approximately 1 ms per prediction, representing a highly practical solution suitable for real-time business process monitoring applications. The source code is available at https://github.com/Joker3993/RLHGNN.
Deep Reinforcement Learning (Deep RL) is increasingly used to cope with the open-world assumption in service-oriented systems. Deep RL was successfully applied to problems such as dynamic service composition, job scheduling, and offloading, as well as service adaptation. While Deep RL offers many benefits, understanding the decision-making of Deep RL is challenging because its learned decision-making policy essentially appears as a black box. Yet, understanding the decision-making of Deep RL is key to help service developers perform debugging, support service providers to comply with relevant legal frameworks, and facilitate service users to build trust. We introduce Chat4XAI to facilitate the understanding of the decision-making of Deep RL by providing natural-language explanations. Compared with visual explanations, the reported benefits of natural-language explanations include better understandability for non-technical users, increased user acceptance and trust, as well as more efficient explanations. Chat4XAI leverages modern AI chatbot technology and dedicated prompt engineering. Compared to earlier work on natural-language explanations using classical software-based dialogue systems, using an AI chatbot eliminates the need for eliciting and defining potential questions and answers up-front. We prototypically realize Chat4XAI using OpenAI's ChatGPT API and evaluate the fidelity and stability of its explanations using an adaptive service exemplar.
Automatic service composition in mobile and pervasive computing faces many challenges due to the complex nature of the environment. Common approaches address service composition from optimization perspectives which are not feasible in practice due to the intractability of the problem, limited computational resources of smart devices, service host's mobility, and time constraints. Our main contribution is the development of a cognitively-inspired agent-based service composition model focused on bounded rationality rather than optimality, which allows the system to compensate for limited resources by selectively filtering out continuous streams of data. The evaluation of our approach shows promising results when compared against state-of-the-art service composition models.
Current approaches for service composition (assemblies of atomic services) require developers to use: (a) domain-specific semantics to formalize services that restrict the vocabulary for their descriptions, and (b) translation mechanisms for service retrieval to convert unstructured user requests to strongly-typed semantic representations. In our work, we argue that effort to developing service descriptions, request translations, and matching mechanisms could be reduced using unrestricted natural language; allowing both: (1) end-users to intuitively express their needs using natural language, and (2) service developers to develop services without relying on syntactic/semantic description languages. Although there are some natural language-based service composition approaches, they restrict service retrieval to syntactic/semantic matching. With recent developments in Machine learning and Natural Language Processing, we motivate the use of Sentence Embeddings by leveraging richer semantic representations of sentences for service description, matching and retrieval. Experimental results show that service composition development effort may be reduced by more than 44\% while keeping a high precision/recall when matching high-level user requests with low-level service method invocations.