We present PersonaConvBench, a large-scale benchmark for evaluating personalized reasoning and generation in multi-turn conversations with large language models (LLMs). Unlike existing work that focuses on either personalization or conversational structure in isolation, PersonaConvBench integrates both, offering three core tasks: sentence classification, impact regression, and user-centric text generation across ten diverse Reddit-based domains. This design enables systematic analysis of how personalized conversational context shapes LLM outputs in realistic multi-user scenarios. We benchmark several commercial and open-source LLMs under a unified prompting setup and observe that incorporating personalized history yields substantial performance improvements, including a 198 percent relative gain over the best non-conversational baseline in sentiment classification. By releasing PersonaConvBench with evaluations and code, we aim to support research on LLMs that adapt to individual styles, track long-term context, and produce contextually rich, engaging responses.
Sentiment classification, a complex task in natural language processing, becomes even more challenging when analyzing passages with multiple conflicting tones. Typically, longer passages exacerbate this issue, leading to decreased model performance. The aim of this paper is to introduce novel methodologies for isolating conflicting sentiments and aggregating them to effectively predict the overall sentiment of such passages. One of the aggregation strategies involves a Multi-Layer Perceptron (MLP) model which outperforms baseline models across various datasets, including Amazon, Twitter, and SST while costing $\sim$1/100 of what fine-tuning the baseline would take.
This study explores a novel approach to predicting key bug-related outcomes, including the time to resolution, time to fix, and ultimate status of a bug, using data from the Bugzilla Eclipse Project. Specifically, we leverage features available before a bug is resolved to enhance predictive accuracy. Our methodology incorporates sentiment analysis to derive both an emotionality score and a sentiment classification (positive or negative). Additionally, we integrate the bug's priority level and its topic, extracted using a BERTopic model, as features for a Convolutional Neural Network (CNN) and a Multilayer Perceptron (MLP). Our findings indicate that the combination of BERTopic and sentiment analysis can improve certain model performance metrics. Furthermore, we observe that balancing model inputs enhances practical applicability, albeit at the cost of a significant reduction in accuracy in most cases. To address our primary objectives, predicting time-to-resolution, time-to-fix, and bug destiny, we employ both binary classification and exact time value predictions, allowing for a comparative evaluation of their predictive effectiveness. Results demonstrate that sentiment analysis serves as a valuable predictor of a bug's eventual outcome, particularly in determining whether it will be fixed. However, its utility is less pronounced when classifying bugs into more complex or unconventional outcome categories.
Social media platforms like Twitter have increasingly relied on Natural Language Processing NLP techniques to analyze and understand the sentiments expressed in the user generated content. One such state of the art NLP model is Bidirectional Encoder Representations from Transformers BERT which has been widely adapted in sentiment analysis. BERT is susceptible to adversarial attacks. This paper aims to scrutinize the inherent vulnerabilities of such models in Twitter sentiment analysis. It aims to formulate a framework for constructing targeted adversarial texts capable of deceiving these models, while maintaining stealth. In contrast to conventional methodologies, such as Importance Reweighting, this framework core idea resides in its reliance on gradients to prioritize the importance of individual words within the text. It uses a whitebox approach to attain fine grained sensitivity, pinpointing words that exert maximal influence on the classification outcome. This paper is organized into three interdependent phases. It starts with fine-tuning a pre-trained BERT model on Twitter data. It then analyzes gradients of the model to rank words on their importance, and iteratively replaces those with feasible candidates until an acceptable solution is found. Finally, it evaluates the effectiveness of the adversarial text against the custom trained sentiment classification model. This assessment would help in gauging the capacity of the adversarial text to successfully subvert classification without raising any alarm.
Bidirectional transformers excel at sentiment analysis, and Large Language Models (LLM) are effective zero-shot learners. Might they perform better as a team? This paper explores collaborative approaches between ELECTRA and GPT-4o for three-way sentiment classification. We fine-tuned (FT) four models (ELECTRA Base/Large, GPT-4o/4o-mini) using a mix of reviews from Stanford Sentiment Treebank (SST) and DynaSent. We provided input from ELECTRA to GPT as: predicted label, probabilities, and retrieved examples. Sharing ELECTRA Base FT predictions with GPT-4o-mini significantly improved performance over either model alone (82.50 macro F1 vs. 79.14 ELECTRA Base FT, 79.41 GPT-4o-mini) and yielded the lowest cost/performance ratio (\$0.12/F1 point). However, when GPT models were fine-tuned, including predictions decreased performance. GPT-4o FT-M was the top performer (86.99), with GPT-4o-mini FT close behind (86.70) at much less cost (\$0.38 vs. \$1.59/F1 point). Our results show that augmenting prompts with predictions from fine-tuned encoders is an efficient way to boost performance, and a fine-tuned GPT-4o-mini is nearly as good as GPT-4o FT at 76% less cost. Both are affordable options for projects with limited resources.
This paper proposes a look ahead text understanding problem with look ahead section identification (LASI) as an example. This problem may appear in generative AI as well as human interactions, where we want to understand the direction of a developing text or conversation. We tackle the problem using transformer-based LLMs. We show that LASI is more challenging than classic section identification (SI). We argue that both bidirectional contextual information (e.g., BERT) and unidirectional predictive ability (e.g., GPT) will benefit the task. We propose two approaches to stitch together BERT and GPT. Experiments show that our approach outperforms the established models, especially when there is noise in the text (which is often the case for developing text in generative AI). Our paper sheds light on other look ahead text understanding tasks that are important to social media, such as look ahead sentiment classification, and points out the opportunities to leverage pre-trained LLMs through stitching.
Fine-grained sentiment analysis (FSA) aims to extract and summarize user opinions from vast opinionated text. Recent studies demonstrate that large language models (LLMs) possess exceptional sentiment understanding capabilities. However, directly deploying LLMs for FSA applications incurs high inference costs. Therefore, this paper investigates the distillation of fine-grained sentiment understanding from LLMs into small language models (SLMs). We prompt LLMs to examine and interpret the sentiments of given reviews and then utilize the generated content to pretrain SLMs. Additionally, we develop a comprehensive FSA benchmark to evaluate both SLMs and LLMs. Extensive experiments on this benchmark reveal that: (1) distillation significantly enhances the performance of SLMs in FSA tasks, achieving a 6.00\% improvement in $F_1$-score, and the distilled model can outperform Llama-2-7b with only 220M parameters; (2) distillation equips SLMs with excellent zero-shot sentiment classification capabilities, enabling them to match or even exceed their teacher models. These results suggest that distillation from LLMs is a highly promising direction for FSA. We will release our code, data, and pretrained model weights at https://github.com/HITSZ-HLT/FSA-Distillation.
This research explores the applicability of cross-lingual transfer learning from English to Japanese and Indonesian using the XLM-R pre-trained model. The results are compared with several previous works, either by models using a similar zero-shot approach or a fully-supervised approach, to provide an overview of the zero-shot transfer learning approach's capability using XLM-R in comparison with existing models. Our models achieve the best result in one Japanese dataset and comparable results in other datasets in Japanese and Indonesian languages without being trained using the target language. Furthermore, the results suggest that it is possible to train a multi-lingual model, instead of one model for each language, and achieve promising results.
Natural Language Processing (NLP) operations, such as semantic sentiment analysis and text synthesis, often raise privacy concerns and demand significant on-device computational resources. Centralized learning (CL) on the edge provides an energy-efficient alternative but requires collecting raw data, compromising user privacy. While federated learning (FL) enhances privacy, it imposes high computational energy demands on resource-constrained devices. This study provides insights into deploying privacy-preserving, energy-efficient NLP models on edge devices. We introduce semantic split learning (SL) as an energy-efficient, privacy-preserving tiny machine learning (TinyML) framework and compare it to FL and CL in the presence of Rayleigh fading and additive noise. Our results show that SL significantly reduces computational power and CO2 emissions while enhancing privacy, as evidenced by a fourfold increase in reconstruction error compared to FL and nearly eighteen times that of CL. In contrast, FL offers a balanced trade-off between privacy and efficiency. Our code is available for replication at our GitHub repository: https://github.com/AhmedRadwan02/TinyEco2AI-NLP.
Network analysis is increasingly important across various fields, including the fragrance industry, where perfumes are represented as nodes and shared user preferences as edges in perfume networks. Community detection can uncover clusters of similar perfumes, providing insights into consumer preferences, enhancing recommendation systems, and informing targeted marketing strategies. This study aims to apply community detection techniques to group perfumes favored by users into relevant clusters for better recommendations. We constructed a bipartite network from user reviews on the Persian retail platform "Atrafshan," with nodes representing users and perfumes, and edges formed by positive comments. This network was transformed into a Perfume Co-Preference Network, connecting perfumes liked by the same users. By applying community detection algorithms, we identified clusters based on shared preferences, enhancing our understanding of user sentiment in the fragrance market. To improve sentiment analysis, we integrated emojis and a user voting system for greater accuracy. Emojis, aligned with their Persian counterparts, captured the emotional tone of reviews, while user ratings for scent, longevity, and sillage refined sentiment classification. Edge weights were adjusted by combining adjacency values with user ratings in a 60:40 ratio, reflecting both connection strength and user preferences. These enhancements led to improved modularity of detected communities, resulting in more accurate perfume groupings. This research pioneers the use of community detection in perfume networks, offering new insights into consumer preferences. Our advancements in sentiment analysis and edge weight refinement provide actionable insights for optimizing product recommendations and marketing strategies in the fragrance industry.
Intermediate task transfer learning can greatly improve model performance. If, for example, one has little training data for emotion detection, first fine-tuning a language model on a sentiment classification dataset may improve performance strongly. But which task to choose for transfer learning? Prior methods producing useful task rankings are infeasible for large source pools, as they require forward passes through all source language models. We overcome this by introducing Embedding Space Maps (ESMs), light-weight neural networks that approximate the effect of fine-tuning a language model. We conduct the largest study on NLP task transferability and task selection with 12k source-target pairs. We find that applying ESMs on a prior method reduces execution time and disk space usage by factors of 10 and 278, respectively, while retaining high selection performance (avg. regret@5 score of 2.95).
Sentiment classification (SC) often suffers from low-resource challenges such as domain-specific contexts, imbalanced label distributions, and few-shot scenarios. The potential of the diffusion language model (LM) for textual data augmentation (DA) remains unexplored, moreover, textual DA methods struggle to balance the diversity and consistency of new samples. Most DA methods either perform logical modifications or rephrase less important tokens in the original sequence with the language model. In the context of SC, strong emotional tokens could act critically on the sentiment of the whole sequence. Therefore, contrary to rephrasing less important context, we propose DiffusionCLS to leverage a diffusion LM to capture in-domain knowledge and generate pseudo samples by reconstructing strong label-related tokens. This approach ensures a balance between consistency and diversity, avoiding the introduction of noise and augmenting crucial features of datasets. DiffusionCLS also comprises a Noise-Resistant Training objective to help the model generalize. Experiments demonstrate the effectiveness of our method in various low-resource scenarios including domain-specific and domain-general problems. Ablation studies confirm the effectiveness of our framework's modules, and visualization studies highlight optimal deployment conditions, reinforcing our conclusions.
$K$-nearest neighbor language models ($k$NN-LMs), which integrate retrieval with next-word prediction, have demonstrated strong performance in language modeling as well as downstream NLP benchmarks. These results have led researchers to argue that models trained on poor quality or outdated data could perform well by employing a $k$NN extension that has access to a higher-quality datastore. In this work, we ask whether this improved ability to recall information really translates into downstream abilities. We extensively evaluate $k$NN-LMs on a diverse set of tasks, ranging from sentiment classification and commonsense reasoning to multi-hop reasoning. Results show that $k$NN-LMs excel at memory-intensive tasks, where utilizing the patterns in the input is sufficient for determining the output, but struggle with reasoning tasks that require integrating multiple pieces of information to derive new knowledge. We further demonstrate through oracle experiments and qualitative analysis that even with perfect retrieval, $k$NN-LMs still fail to determine the correct answers, placing an upper bound on their reasoning performance. Code and datastores are released at https://github.com/GSYfate/knnlm-limits/.
As NLP models become increasingly integral to decision-making processes, the need for explainability and interpretability has become paramount. In this work, we propose a framework that achieves the aforementioned by generating semantically edited inputs, known as counterfactual interventions, which change the model prediction, thus providing a form of counterfactual explanations for the model. We test our framework on two NLP tasks - binary sentiment classification and topic classification - and show that the generated edits are contrastive, fluent and minimal, while the whole process remains significantly faster that other state-of-the-art counterfactual editors.
Transparency in AI healthcare decision-making is crucial. By incorporating rationales to explain reason for each predicted label, users could understand Large Language Models (LLMs)'s reasoning to make better decision. In this work, we introduce a new task - Sentiment Reasoning - for both speech and text modalities, and our proposed multimodal multitask framework and the world's largest multimodal sentiment analysis dataset. Sentiment Reasoning is an auxiliary task in sentiment analysis where the model predicts both the sentiment label and generates the rationale behind it based on the input transcript. Our study conducted on both human transcripts and Automatic Speech Recognition (ASR) transcripts shows that Sentiment Reasoning helps improve model transparency by providing rationale for model prediction with quality semantically comparable to humans while also improving model's classification performance (+2% increase in both accuracy and macro-F1) via rationale-augmented fine-tuning. Also, no significant difference in the semantic quality of generated rationales between human and ASR transcripts. All code, data (five languages - Vietnamese, English, Chinese, German, and French) and models are published online: https://github.com/leduckhai/Sentiment-Reasoning
The explainability of recommender systems has attracted significant attention in academia and industry. Many efforts have been made for explainable recommendations, yet evaluating the quality of the explanations remains a challenging and unresolved issue. In recent years, leveraging LLMs as evaluators presents a promising avenue in Natural Language Processing tasks (e.g., sentiment classification, information extraction), as they perform strong capabilities in instruction following and common-sense reasoning. However, evaluating recommendation explanatory texts is different from these NLG tasks, as its criteria are related to human perceptions and are usually subjective. In this paper, we investigate whether LLMs can serve as evaluators of recommendation explanations. To answer the question, we utilize real user feedback on explanations given from previous work and additionally collect third-party annotations and LLM evaluations. We design and apply a 3-level meta evaluation strategy to measure the correlation between evaluator labels and the ground truth provided by users. Our experiments reveal that LLMs, such as GPT4, can provide comparable evaluations with appropriate prompts and settings. We also provide further insights into combining human labels with the LLM evaluation process and utilizing ensembles of multiple heterogeneous LLM evaluators to enhance the accuracy and stability of evaluations. Our study verifies that utilizing LLMs as evaluators can be an accurate, reproducible and cost-effective solution for evaluating recommendation explanation texts. Our code is available at https://github.com/Xiaoyu-SZ/LLMasEvaluator.
Inspired by the 'Bias Considerations in Bilingual Natural Language Processing' report by Statistics Canada, this study delves into potential biases in multilingual sentiment analysis between English and French. Given a 50-50 dataset of French and English, we aim to determine if there exists a language bias and explore how the incorporation of more diverse datasets in the future might affect the equity of multilingual Natural Language Processing (NLP) systems. By employing Support Vector Machine (SVM) and Naive Bayes models on three balanced datasets, we reveal potential biases in multilingual sentiment classification. Utilizing Fairlearn, a tool for assessing bias in machine learning models, our findings indicate nuanced outcomes. With French data outperforming English across accuracy, recall, and F1 score metrics in both models, hinting at a language bias favoring French. However, Fairlearn's metrics suggest that the SVM approaches equitable levels with a demographic parity ratio of 0.963, 0.989, and 0.985 for the three separate datasets, indicating near-equitable treatment across languages. In contrast, Naive Bayes demonstrates greater disparities, evidenced by a demographic parity ratio of 0.813, 0.908, and 0.961. These findings reveal the importance of developing equitable multilingual NLP systems, particularly as we anticipate the inclusion of more datasets in various languages in the future.
Although pre-trained language models have exhibited great flexibility and versatility with prompt-based few-shot learning, they suffer from the extensive parameter size and limited applicability for inference. Recent studies have suggested that PLMs be used as dataset generators and a tiny task-specific model be trained to achieve efficient inference. However, their applicability to various domains is limited because they tend to generate domain-specific datasets. In this work, we propose a novel approach to universal domain generalization that generates a dataset regardless of the target domain. This allows for generalization of the tiny task model to any domain that shares the label space, thus enhancing the real-world applicability of the dataset generation paradigm. Our experiments indicate that the proposed method accomplishes generalizability across various domains while using a parameter set that is orders of magnitude smaller than PLMs.
Saliency post-hoc explainability methods are important tools for understanding increasingly complex NLP models. While these methods can reflect the model's reasoning, they may not align with human intuition, making the explanations not plausible. In this work, we present a methodology for incorporating rationales, which are text annotations explaining human decisions, into text classification models. This incorporation enhances the plausibility of post-hoc explanations while preserving their faithfulness. Our approach is agnostic to model architectures and explainability methods. We introduce the rationales during model training by augmenting the standard cross-entropy loss with a novel loss function inspired by contrastive learning. By leveraging a multi-objective optimization algorithm, we explore the trade-off between the two loss functions and generate a Pareto-optimal frontier of models that balance performance and plausibility. Through extensive experiments involving diverse models, datasets, and explainability methods, we demonstrate that our approach significantly enhances the quality of model explanations without causing substantial (sometimes negligible) degradation in the original model's performance.
This paper presents KazSAnDRA, a dataset developed for Kazakh sentiment analysis that is the first and largest publicly available dataset of its kind. KazSAnDRA comprises an extensive collection of 180,064 reviews obtained from various sources and includes numerical ratings ranging from 1 to 5, providing a quantitative representation of customer attitudes. The study also pursued the automation of Kazakh sentiment classification through the development and evaluation of four machine learning models trained for both polarity classification and score classification. Experimental analysis included evaluation of the results considering both balanced and imbalanced scenarios. The most successful model attained an F1-score of 0.81 for polarity classification and 0.39 for score classification on the test sets. The dataset and fine-tuned models are open access and available for download under the Creative Commons Attribution 4.0 International License (CC BY 4.0) through our GitHub repository.