Log data provides crucial insights for tasks like monitoring, root cause analysis, and anomaly detection. Due to the vast volume of logs, automated log parsing is essential to transform semi-structured log messages into structured representations. Recent advances in large language models (LLMs) have introduced the new research field of LLM-based log parsing. Despite promising results, there is no structured overview of the approaches in this relatively new research field with the earliest advances published in late 2023. This work systematically reviews 29 LLM-based log parsing methods. We benchmark seven of them on public datasets and critically assess their comparability and the reproducibility of their reported results. Our findings summarize the advances of this new research field, with insights on how to report results, which data sets, metrics and which terminology to use, and which inconsistencies to avoid, with code and results made publicly available for transparency.
Automatic log analysis is essential for the efficient Operation and Maintenance (O&M) of software systems, providing critical insights into system behaviors. However, existing approaches mostly treat log analysis as training a model to perform an isolated task ( e.g., anomaly detection, log parsing, etc.) using task-specific log-label pairs. These task-based approaches are inflexible in generalizing to complex scenarios, depend on task-specific training data, and cost significantly when deploying multiple models. In this paper, we propose an instruction-based training approach that transforms log-label pairs from multiple tasks and domains into a unified format of instruction-response pairs. Our trained model, LogLM, can follow complex user instructions and generalize better across different tasks, thereby increasing flexibility and reducing the dependence on task-specific training data. By integrating major log analysis tasks into a single model, our approach also relieves model deployment burden. Experimentally, LogLM outperforms existing approaches across five log analysis capabilities, and exhibits strong generalization abilities on complex instructions and unseen tasks.
Log parsing is a critical step that transforms unstructured log data into structured formats, facilitating subsequent log-based analysis. Traditional syntax-based log parsers are efficient and effective, but they often experience decreased accuracy when processing logs that deviate from the predefined rules. Recently, large language models (LLM) based log parsers have shown superior parsing accuracy. However, existing LLM-based parsers face three main challenges: 1)time-consuming and labor-intensive manual labeling for fine-tuning or in-context learning, 2)increased parsing costs due to the vast volume of log data and limited context size of LLMs, and 3)privacy risks from using commercial models like ChatGPT with sensitive log information. To overcome these limitations, this paper introduces LibreLog, an unsupervised log parsing approach that leverages open-source LLMs (i.e., Llama3-8B) to enhance privacy and reduce operational costs while achieving state-of-the-art parsing accuracy. LibreLog first groups logs with similar static text but varying dynamic variables using a fixed-depth grouping tree. It then parses logs within these groups using three components: i)similarity scoring-based retrieval augmented generation: selects diverse logs within each group based on Jaccard similarity, helping the LLM distinguish between static text and dynamic variables; ii)self-reflection: iteratively query LLMs to refine log templates to improve parsing accuracy; and iii) log template memory: stores parsed templates to reduce LLM queries for improved parsing efficiency. Our evaluation on LogHub-2.0 shows that LibreLog achieves 25% higher parsing accuracy and processes logs 2.7 times faster compared to state-of-the-art LLM-based parsers. In short, LibreLog addresses privacy and cost concerns of using commercial LLMs while achieving state-of-the-arts parsing efficiency and accuracy.
Log analysis is crucial for ensuring the orderly and stable operation of information systems, particularly in the field of Artificial Intelligence for IT Operations (AIOps). Large Language Models (LLMs) have demonstrated significant potential in natural language processing tasks. In the AIOps domain, they excel in tasks such as anomaly detection, root cause analysis of faults, operations and maintenance script generation, and alert information summarization. However, the performance of current LLMs in log analysis tasks remains inadequately validated. To address this gap, we introduce LogEval, a comprehensive benchmark suite designed to evaluate the capabilities of LLMs in various log analysis tasks for the first time. This benchmark covers tasks such as log parsing, log anomaly detection, log fault diagnosis, and log summarization. LogEval evaluates each task using 4,000 publicly available log data entries and employs 15 different prompts for each task to ensure a thorough and fair assessment. By rigorously evaluating leading LLMs, we demonstrate the impact of various LLM technologies on log analysis performance, focusing on aspects such as self-consistency and few-shot contextual learning. We also discuss findings related to model quantification, Chinese-English question-answering evaluation, and prompt engineering. These findings provide insights into the strengths and weaknesses of LLMs in multilingual environments and the effectiveness of different prompt strategies. Various evaluation methods are employed for different tasks to accurately measure the performance of LLMs in log analysis, ensuring a comprehensive assessment. The insights gained from LogEvals evaluation reveal the strengths and limitations of LLMs in log analysis tasks, providing valuable guidance for researchers and practitioners.
Large Language Models (LLMs) have garnered considerable attention owing to their remarkable capabilities, leading to an increasing number of companies offering LLMs as services. Different LLMs achieve different performance at different costs. A challenge for users lies in choosing the LLMs that best fit their needs, balancing cost and performance. In this paper, we propose a framework for addressing the cost-effective query allocation problem for LLMs. Given a set of input queries and candidate LLMs, our framework, named OptLLM, provides users with a range of optimal solutions to choose from, aligning with their budget constraints and performance preferences, including options for maximizing accuracy and minimizing cost. OptLLM predicts the performance of candidate LLMs on each query using a multi-label classification model with uncertainty estimation and then iteratively generates a set of non-dominated solutions by destructing and reconstructing the current solution. To evaluate the effectiveness of OptLLM, we conduct extensive experiments on various types of tasks, including text classification, question answering, sentiment analysis, reasoning, and log parsing. Our experimental results demonstrate that OptLLM substantially reduces costs by 2.40% to 49.18% while achieving the same accuracy as the best LLM. Compared to other multi-objective optimization algorithms, OptLLM improves accuracy by 2.94% to 69.05% at the same cost or saves costs by 8.79% and 95.87% while maintaining the highest attainable accuracy.
Logs are important in modern software development with runtime information. Log parsing is the first step in many log-based analyses, that involve extracting structured information from unstructured log data. Traditional log parsers face challenges in accurately parsing logs due to the diversity of log formats, which directly impacts the performance of downstream log-analysis tasks. In this paper, we explore the potential of using Large Language Models (LLMs) for log parsing and propose LLMParser, an LLM-based log parser based on generative LLMs and few-shot tuning. We leverage four LLMs, Flan-T5-small, Flan-T5-base, LLaMA-7B, and ChatGLM-6B in LLMParsers. Our evaluation of 16 open-source systems shows that LLMParser achieves statistically significantly higher parsing accuracy than state-of-the-art parsers (a 96% average parsing accuracy). We further conduct a comprehensive empirical analysis on the effect of training size, model size, and pre-training LLM on log parsing accuracy. We find that smaller LLMs may be more effective than more complex LLMs; for instance where Flan-T5-base achieves comparable results as LLaMA-7B with a shorter inference time. We also find that using LLMs pre-trained using logs from other systems does not always improve parsing accuracy. While using pre-trained Flan-T5-base shows an improvement in accuracy, pre-trained LLaMA results in a decrease (decrease by almost 55% in group accuracy). In short, our study provides empirical evidence for using LLMs for log parsing and highlights the limitations and future research direction of LLM-based log parsers.
Logs produced by extensive software systems are integral to monitoring system behaviors. Advanced log analysis facilitates the detection, alerting, and diagnosis of system faults. Log parsing, which entails transforming raw log messages into structured templates, constitutes a critical phase in the automation of log analytics. Existing log parsers fail to identify the correct templates due to reliance on human-made rules. Besides, these methods focus on statistical features while ignoring semantic information in log messages. To address these challenges, we introduce a cutting-edge \textbf{L}og parsing framework with \textbf{E}ntropy sampling and chain-of-thought \textbf{M}erging (\model{}). Specifically, to discard the tedious manual rules, we propose a novel sampling method inspired by information entropy, which efficiently clusters typical logs. Furthermore, to enhance the merging of log templates, we design a chain-of-thought method for large language models (LLMs). LLMs exhibit exceptional semantic comprehension and deftly distinguish between parameters and invariant tokens. We have conducted experiments on large-scale public datasets. Extensive evaluation demonstrates that \model{} achieves state-of-the-art performance and impressive efficiency. The Code is available at https://github.com/zwpride/lemur.
AI for IT Operations (AIOps) is a powerful platform that Site Reliability Engineers (SREs) use to automate and streamline operational workflows with minimal human intervention. Automated log analysis is a critical task in AIOps as it provides key insights for SREs to identify and address ongoing faults. Tasks such as log format detection, log classification, and log parsing are key components of automated log analysis. Most of these tasks require supervised learning; however, there are multiple challenges due to limited labelled log data and the diverse nature of log data. Large Language Models (LLMs) such as BERT and GPT3 are trained using self-supervision on a vast amount of unlabeled data. These models provide generalized representations that can be effectively used for various downstream tasks with limited labelled data. Motivated by the success of LLMs in specific domains like science and biology, this paper introduces a LLM for log data which is trained on public and proprietary log data. The results of our experiments demonstrate that the proposed LLM outperforms existing models on multiple downstream tasks. In summary, AIOps powered by LLMs offers an efficient and effective solution for automating log analysis tasks and enabling SREs to focus on higher-level tasks. Our proposed LLM, trained on public and proprietary log data, offers superior performance on multiple downstream tasks, making it a valuable addition to the AIOps platform.
Logs are an essential source of information for people to understand the running status of a software system. Due to the evolving modern software architecture and maintenance methods, more research efforts have been devoted to automated log analysis. In particular, machine learning (ML) has been widely used in log analysis tasks. In ML-based log analysis tasks, converting textual log data into numerical feature vectors is a critical and indispensable step. However, the impact of using different log representation techniques on the performance of the downstream models is not clear, which limits researchers and practitioners' opportunities of choosing the optimal log representation techniques in their automated log analysis workflows. Therefore, this work investigates and compares the commonly adopted log representation techniques from previous log analysis research. Particularly, we select six log representation techniques and evaluate them with seven ML models and four public log datasets (i.e., HDFS, BGL, Spirit and Thunderbird) in the context of log-based anomaly detection. We also examine the impacts of the log parsing process and the different feature aggregation approaches when they are employed with log representation techniques. From the experiments, we provide some heuristic guidelines for future researchers and developers to follow when designing an automated log analysis workflow. We believe our comprehensive comparison of log representation techniques can help researchers and practitioners better understand the characteristics of different log representation techniques and provide them with guidance for selecting the most suitable ones for their ML-based log analysis workflow.
Automated log analysis is crucial in modern software-intensive systems for facilitating program comprehension throughout software maintenance and engineering life cycles. Existing methods perform tasks such as log parsing and log anomaly detection by providing a single prediction value without interpretation. However, given the increasing volume of system events, the limited interpretability of analysis results hinders analysts' comprehension of program status and their ability to take appropriate actions. Moreover, these methods require substantial in-domain training data, and their performance declines sharply (by up to 62.5%) in online scenarios involving unseen logs from new domains, a common occurrence due to rapid software updates. In this paper, we propose LogPrompt, a novel interpretable log analysis approach for online scenarios. LogPrompt employs large language models (LLMs) to perform online log analysis tasks via a suite of advanced prompt strategies tailored for log tasks, which enhances LLMs' performance by up to 380.7% compared with simple prompts. Experiments on nine publicly available evaluation datasets across two tasks demonstrate that LogPrompt, despite requiring no in-domain training, outperforms existing approaches trained on thousands of logs by up to 55.9%. We also conduct a human evaluation of LogPrompt's interpretability, with six practitioners possessing over 10 years of experience, who highly rated the generated content in terms of usefulness and readability (averagely 4.42/5). LogPrompt also exhibits remarkable compatibility with open-source and smaller-scale LLMs, making it flexible for practical deployment. Code of LogPrompt is available at https://github.com/lunyiliu/LogPrompt.
Software logs play an essential role in ensuring the reliability and maintainability of large-scale software systems, as they are often the sole source of runtime information. Log parsing, which converts raw log messages into structured data, is an important initial step towards downstream log analytics. In recent studies, ChatGPT, the current cutting-edge large language model (LLM), has been widely applied to a wide range of software engineering tasks. However, its performance in automated log parsing remains unclear. In this paper, we evaluate ChatGPT's ability to undertake log parsing by addressing two research questions. (1) Can ChatGPT effectively parse logs? (2) How does ChatGPT perform with different prompting methods? Our results show that ChatGPT can achieve promising results for log parsing with appropriate prompts, especially with few-shot prompting. Based on our findings, we outline several challenges and opportunities for ChatGPT-based log parsing.
Software and System logs record runtime information about processes executing within a system. These logs have become the most critical and ubiquitous forms of observability data that help developers understand system behavior, monitor system health and resolve issues. However, the volume of logs generated can be humongous (of the order of petabytes per day) especially for complex distributed systems, such as cloud, search engine, social media, etc. This has propelled a lot of research on developing AI-based log based analytics and intelligence solutions that can process huge volume of raw logs and generate insights. In order to enable users to perform multiple types of AI-based log analysis tasks in a uniform manner, we introduce LogAI (https://github.com/salesforce/logai), a one-stop open source library for log analytics and intelligence. LogAI supports tasks such as log summarization, log clustering and log anomaly detection. It adopts the OpenTelemetry data model, to enable compatibility with different log management platforms. LogAI provides a unified model interface and provides popular time-series, statistical learning and deep learning models. Alongside this, LogAI also provides an out-of-the-box GUI for users to conduct interactive analysis. With LogAI, we can also easily benchmark popular deep learning algorithms for log anomaly detection without putting in redundant effort to process the logs. We have opensourced LogAI to cater to a wide range of applications benefiting both academic research and industrial prototyping.
Software systems often record important runtime information in system logs for troubleshooting purposes. There have been many studies that use log data to construct machine learning models for detecting system anomalies. Through our empirical study, we find that existing log-based anomaly detection approaches are significantly affected by log parsing errors that are introduced by 1) OOV (out-of-vocabulary) words, and 2) semantic misunderstandings. The log parsing errors could cause the loss of important information for anomaly detection. To address the limitations of existing methods, we propose NeuralLog, a novel log-based anomaly detection approach that does not require log parsing. NeuralLog extracts the semantic meaning of raw log messages and represents them as semantic vectors. These representation vectors are then used to detect anomalies through a Transformer-based classification model, which can capture the contextual information from log sequences. Our experimental results show that the proposed approach can effectively understand the semantic meaning of log messages and achieve accurate anomaly detection results. Overall, NeuralLog achieves F1-scores greater than 0.95 on four public datasets, outperforming the existing approaches.
Software log analysis helps to maintain the health of software solutions and ensure compliance and security. Existing software systems consist of heterogeneous components emitting logs in various formats. A typical solution is to unify the logs using manually built parsers, which is laborious. Instead, we explore the possibility of automating the parsing task by employing machine translation (MT). We create a tool that generates synthetic Apache log records which we used to train recurrent-neural-network-based MT models. Models' evaluation on real-world logs shows that the models can learn Apache log format and parse individual log records. The median relative edit distance between an actual real-world log record and the MT prediction is less than or equal to 28%. Thus, we show that log parsing using an MT approach is promising.
Logs are extensively used during the development and maintenance of software systems. They collect runtime events and allow tracking of code execution, which enables a variety of critical tasks such as troubleshooting and fault detection. However, large-scale software systems generate massive volumes of semi-structured log records, posing a major challenge for automated analysis. Parsing semi-structured records with free-form text log messages into structured templates is the first and crucial step that enables further analysis. Existing approaches rely on log-specific heuristics or manual rule extraction. These are often specialized in parsing certain log types, and thus, limit performance scores and generalization. We propose a novel parsing technique called NuLog that utilizes a self-supervised learning model and formulates the parsing task as masked language modeling (MLM). In the process of parsing, the model extracts summarizations from the logs in the form of a vector embedding. This allows the coupling of the MLM as pre-training with a downstream anomaly detection task. We evaluate the parsing performance of NuLog on 10 real-world log datasets and compare the results with 12 parsing techniques. The results show that NuLog outperforms existing methods in parsing accuracy with an average of 99% and achieves the lowest edit distance to the ground truth templates. Additionally, two case studies are conducted to demonstrate the ability of the approach for log-based anomaly detection in both supervised and unsupervised scenario. The results show that NuLog can be successfully used to support troubleshooting tasks. The implementation is available at https://github.com/nulog/nulog.
In many software applications, logs serve as the only interface between the application and the developer. However, navigating through the logs of long-running applications is often challenging. Logs from previously successful application runs can be leveraged to automatically identify errors and provide users with only the logs that are relevant to the debugging process. We describe a privacy preserving framework which can be employed by Platform as a Service (PaaS) providers to utilize the user logs generated on the platform while protecting the potentially sensitive logged data. Further, in order to accurately and scalably parse log lines, we present a distributed log parsing algorithm which leverages Locality Sensitive Hashing (LSH). We outperform the state-of-the-art on multiple datasets. We further demonstrate the scalability of Delog on publicly available Thunderbird log dataset with close to 27,000 unique patterns and 211 million lines.