Autonomous graphical user interface (GUI) agents powered by multimodal large language models have shown great promise. However, a critical yet underexplored issue persists: over-execution, where the agent executes tasks in a fully autonomous way, without adequate assessment of its action confidence to compromise an adaptive human-agent collaboration. This poses substantial risks in complex scenarios, such as those involving ambiguous user instructions, unexpected interruptions, and environmental hijacks. To address the issue, we introduce OS-Kairos, an adaptive GUI agent capable of predicting confidence levels at each interaction step and efficiently deciding whether to act autonomously or seek human intervention. OS-Kairos is developed through two key mechanisms: (i) collaborative probing that annotates confidence scores at each interaction step; (ii) confidence-driven interaction that leverages these confidence scores to elicit the ability of adaptive interaction. Experimental results show that OS-Kairos substantially outperforms existing models on our curated dataset featuring complex scenarios, as well as on established benchmarks such as AITZ and Meta-GUI, with 24.59\%$\sim$87.29\% improvements in task success rate. OS-Kairos facilitates an adaptive human-agent collaboration, prioritizing effectiveness, generality, scalability, and efficiency for real-world GUI interaction. The dataset and codes are available at https://github.com/Wuzheng02/OS-Kairos.
Recent advances in large language models (LLMs) have sparked growing interest in building fully autonomous agents. However, fully autonomous LLM-based agents still face significant challenges, including limited reliability due to hallucinations, difficulty in handling complex tasks, and substantial safety and ethical risks, all of which limit their feasibility and trustworthiness in real-world applications. To overcome these limitations, LLM-based human-agent systems (LLM-HAS) incorporate human-provided information, feedback, or control into the agent system to enhance system performance, reliability and safety. This paper provides the first comprehensive and structured survey of LLM-HAS. It clarifies fundamental concepts, systematically presents core components shaping these systems, including environment & profiling, human feedback, interaction types, orchestration and communication, explores emerging applications, and discusses unique challenges and opportunities. By consolidating current knowledge and offering a structured overview, we aim to foster further research and innovation in this rapidly evolving interdisciplinary field. Paper lists and resources are available at https://github.com/HenryPengZou/Awesome-LLM-Based-Human-Agent-Systems.
Recent advancements in language models (LMs) have sparked growing interest in developing LM agents. While fully autonomous agents could excel in many scenarios, numerous use cases inherently require them to collaborate with humans due to humans' latent preferences, domain expertise, or need for control. To facilitate the study of human-agent collaboration, we present Collaborative Gym (Co-Gym), a general framework enabling asynchronous, tripartite interaction among agents, humans, and task environments. We instantiate Co-Gym with three representative tasks in both simulated and real-world conditions, and propose an evaluation framework that assesses both the collaboration outcomes and processes. Our findings reveal that collaborative agents consistently outperform their fully autonomous counterparts in task performance within those delivered cases, achieving win rates of 86% in Travel Planning, 74% in Tabular Analysis, and 66% in Related Work when evaluated by real users. However, our study also highlights significant challenges in developing collaborative agents, requiring advancements in core aspects of intelligence -- communication capabilities, situational awareness, and balancing autonomy and human control.
Agents powered by large language models have shown remarkable abilities in solving complex tasks. However, most agent systems remain reactive, limiting their effectiveness in scenarios requiring foresight and autonomous decision-making. In this paper, we tackle the challenge of developing proactive agents capable of anticipating and initiating tasks without explicit human instructions. We propose a novel data-driven approach for this problem. Firstly, we collect real-world human activities to generate proactive task predictions. These predictions are then labeled by human annotators as either accepted or rejected. The labeled data is used to train a reward model that simulates human judgment and serves as an automatic evaluator of the proactiveness of LLM agents. Building on this, we develop a comprehensive data generation pipeline to create a diverse dataset, ProactiveBench, containing 6,790 events. Finally, we demonstrate that fine-tuning models with the proposed ProactiveBench can significantly elicit the proactiveness of LLM agents. Experimental results show that our fine-tuned model achieves an F1-Score of 66.47% in proactively offering assistance, outperforming all open-source and close-source models. These results highlight the potential of our method in creating more proactive and effective agent systems, paving the way for future advancements in human-agent collaboration.
Agents that assist people need to have well-initialized policies that can adapt quickly to align with their partners' reward functions. Initializing policies to maximize performance with unknown partners can be achieved by bootstrapping nonlinear models using imitation learning over large, offline datasets. Such policies can require prohibitive computation to fine-tune in-situ and therefore may miss critical run-time information about a partner's reward function as expressed through their immediate behavior. In contrast, online logistic regression using low-capacity models performs rapid inference and fine-tuning updates and thus can make effective use of immediate in-task behavior for reward function alignment. However, these low-capacity models cannot be bootstrapped as effectively by offline datasets and thus have poor initializations. We propose BLR-HAC, Bootstrapped Logistic Regression for Human Agent Collaboration, which bootstraps large nonlinear models to learn the parameters of a low-capacity model which then uses online logistic regression for updates during collaboration. We test BLR-HAC in a simulated surface rearrangement task and demonstrate that it achieves higher zero-shot accuracy than shallow methods and takes far less computation to adapt online while still achieving similar performance to fine-tuned, large nonlinear models. For code, please see our project page https://sites.google.com/view/blr-hac.
Large Language Models (LLMs) have emerged as integral tools for reasoning, planning, and decision-making, drawing upon their extensive world knowledge and proficiency in language-related tasks. LLMs thus hold tremendous potential for natural language interaction within multi-agent systems to foster cooperation. However, LLM agents tend to over-report and comply with any instruction, which may result in information redundancy and confusion in multi-agent cooperation. Inspired by human organizations, this paper introduces a framework that imposes prompt-based organization structures on LLM agents to mitigate these problems. Through a series of experiments with embodied LLM agents and human-agent collaboration, our results highlight the impact of designated leadership on team efficiency, shedding light on the leadership qualities displayed by LLM agents and their spontaneous cooperative behaviors. Further, we harness the potential of LLMs to propose enhanced organizational prompts, via a Criticize-Reflect process, resulting in novel organization structures that reduce communication costs and enhance team efficiency.
In recent developments within the research community, the integration of Large Language Models (LLMs) in creating fully autonomous agents has garnered significant interest. Despite this, LLM-based agents frequently demonstrate notable shortcomings in adjusting to dynamic environments and fully grasping human needs. In this work, we introduce the problem of LLM-based human-agent collaboration for complex task-solving, exploring their synergistic potential. In addition, we propose a Reinforcement Learning-based Human-Agent Collaboration method, ReHAC. This approach includes a policy model designed to determine the most opportune stages for human intervention within the task-solving process. We construct a human-agent collaboration dataset to train this policy model in an offline reinforcement learning environment. Our validation tests confirm the model's effectiveness. The results demonstrate that the synergistic efforts of humans and LLM-based agents significantly improve performance in complex tasks, primarily through well-planned, limited human intervention. Datasets and code are available at: https://github.com/XueyangFeng/ReHAC.
Aiming to ensure chatbot quality by predicting chatbot failure and enabling human-agent collaboration, Machine-Human Chatting Handoff (MHCH) has attracted lots of attention from both industry and academia in recent years. However, most existing methods mainly focus on the dialogue context or assist with global satisfaction prediction based on multi-task learning, which ignore the grounded relationships among the causal variables, like the user state and labor cost. These variables are significantly associated with handoff decisions, resulting in prediction bias and cost increasement. Therefore, we propose Causal-Enhance Module (CEM) by establishing the causal graph of MHCH based on these two variables, which is a simple yet effective module and can be easy to plug into the existing MHCH methods. For the impact of users, we use the user state to correct the prediction bias according to the causal relationship of multi-task. For the labor cost, we train an auxiliary cost simulator to calculate unbiased labor cost through counterfactual learning so that a model becomes cost-aware. Extensive experiments conducted on four real-world benchmarks demonstrate the effectiveness of CEM in generally improving the performance of existing MHCH methods without any elaborated model crafting.
Whether in groups of humans or groups of computer agents, collaboration is most effective between individuals who have the ability to coordinate on a joint strategy for collective action. However, in general a rational actor will only intend to coordinate if that actor believes the other group members have the same intention. This circular dependence makes rational coordination difficult in uncertain environments if communication between actors is unreliable and no prior agreements have been made. An important normative question with regard to coordination in these ad hoc settings is therefore how one can come to believe that other actors will coordinate, and with regard to systems involving humans, an important empirical question is how humans arrive at these expectations. We introduce an exact algorithm for computing the infinitely recursive hierarchy of graded beliefs required for rational coordination in uncertain environments, and we introduce a novel mechanism for multiagent coordination that uses it. Our algorithm is valid in any environment with a finite state space, and extensions to certain countably infinite state spaces are likely possible. We test our mechanism for multiagent coordination as a model for human decisions in a simple coordination game using existing experimental data. We then explore via simulations whether modeling humans in this way may improve human-agent collaboration.