Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness persist. In particular, Large Language Model (LLM)-based chatbots like ChatGPT, Gemini, and DeepSeek are becoming more accessible. However, such chatbots have limitations, including their inability to explain response generation, the risk of generating problematic content, the lack of standardized testing for reliability, and the need for deep AI expertise and extended development times. These issues make chatbots unsuitable for trust-sensitive applications like elections or healthcare. To address these concerns, we introduce SafeChat, a general architecture for building safe and trustworthy chatbots, with a focus on information retrieval use cases. Key features of SafeChat include: (a) safety, with a domain-agnostic design where responses are grounded and traceable to approved sources (provenance), and 'do-not-respond' strategies to prevent harmful answers; (b) usability, with automatic extractive summarization of long responses, traceable to their sources, and automated trust assessments to communicate expected chatbot behavior, such as sentiment; and (c) fast, scalable development, including a CSV-driven workflow, automated testing, and integration with various devices. We implemented SafeChat in an executable framework using the open-source chatbot platform Rasa. A case study demonstrates its application in building ElectionBot-SC, a chatbot designed to safely disseminate official election information. SafeChat is being used in many domains, validating its potential, and is available at: https://github.com/ai4society/trustworthy-chatbot.
There are two main approaches to recent extractive summarization: the sentence-level framework, which selects sentences to include in a summary individually, and the summary-level framework, which generates multiple candidate summaries and ranks them. Previous work in both frameworks has primarily focused on improving which sentences in a document should be included in the summary. However, the sentence order of extractive summaries, which is critical for the quality of a summary, remains underexplored. In this paper, we introduce OrderSum, a novel extractive summarization model that semantically orders sentences within an extractive summary. OrderSum proposes a new representation method to incorporate the sentence order into the embedding of the extractive summary, and an objective function to train the model to identify which extractive summary has a better sentence order in the semantic space. Extensive experimental results demonstrate that OrderSum obtains state-of-the-art performance in both sentence inclusion and sentence order for extractive summarization. In particular, OrderSum achieves a ROUGE-L score of 30.52 on CNN/DailyMail, outperforming the previous state-of-the-art model by a large margin of 2.54.
Extractive Text Summarization is the process of selecting the most representative parts of a larger text without losing any key information. Recent attempts at extractive text summarization in Bengali, either relied on statistical techniques like TF-IDF or used naive sentence similarity measures like the word averaging technique. All of these strategies suffer from expressing semantic relationships correctly. Here, we propose a novel Word pair-based Gaussian Sentence Similarity (WGSS) algorithm for calculating the semantic relation between two sentences. WGSS takes the geometric means of individual Gaussian similarity values of word embedding vectors to get the semantic relationship between sentences. It compares two sentences on a word-to-word basis which rectifies the sentence representation problem faced by the word averaging method. The summarization process extracts key sentences by grouping semantically similar sentences into clusters using the Spectral Clustering algorithm. After clustering, we use TF-IDF ranking to pick the best sentence from each cluster. The proposed method is validated using four different datasets, and it outperformed other recent models by 43.2% on average ROUGE scores (ranging from 2.5% to 95.4%). It is also experimented on other low-resource languages i.e. Turkish, Marathi, and Hindi language, where we find that the proposed method performs as similar as Bengali for these languages. In addition, a new high-quality Bengali dataset is curated which contains 250 articles and a pair of summaries for each of them. We believe this research is a crucial addition to Bengali Natural Language Processing (NLP) research and it can easily be extended into other low-resource languages. We made the implementation of the proposed model and data public on https://github.com/FMOpee/WGSS.
Sequential sentence classification (SSC) in scientific publications is crucial for supporting downstream tasks such as fine-grained information retrieval and extractive summarization. However, current SSC methods are constrained by model size, sequence length, and single-label setting. To address these limitations, this paper proposes LLM-SSC, a large language model (LLM)-based framework for both single- and multi-label SSC tasks. Unlike previous approaches that employ small- or medium-sized language models, the proposed framework utilizes LLMs to generate SSC labels through designed prompts, which enhance task understanding by incorporating demonstrations and a query to describe the prediction target. We also present a multi-label contrastive learning loss with auto-weighting scheme, enabling the multi-label classification task. To support our multi-label SSC analysis, we introduce and release a new dataset, biorc800, which mainly contains unstructured abstracts in the biomedical domain with manual annotations. Experiments demonstrate LLM-SSC's strong performance in SSC under both in-context learning and task-specific tuning settings. We release biorc800 and our code at: https://github.com/ScienceNLP-Lab/LLM-SSC.
Fairness in multi-document summarization of user-generated content remains a critical challenge in natural language processing (NLP). Existing summarization methods often fail to ensure equitable representation across different social groups, leading to biased outputs. In this paper, we introduce two novel methods for fair extractive summarization: FairExtract, a clustering-based approach, and FairGPT, which leverages GPT-3.5-turbo with fairness constraints. We evaluate these methods using Divsumm summarization dataset of White-aligned, Hispanic, and African-American dialect tweets and compare them against relevant baselines. The results obtained using a comprehensive set of summarization quality metrics such as SUPERT, BLANC, SummaQA, BARTScore, and UniEval, as well as a fairness metric F, demonstrate that FairExtract and FairGPT achieve superior fairness while maintaining competitive summarization quality. Additionally, we introduce composite metrics (e.g., SUPERT+F, BLANC+F) that integrate quality and fairness into a single evaluation framework, offering a more nuanced understanding of the trade-offs between these objectives. This work highlights the importance of fairness in summarization and sets a benchmark for future research in fairness-aware NLP models.
Extractive summarization plays a pivotal role in natural language processing due to its wide-range applications in summarizing diverse content efficiently, while also being faithful to the original content. Despite significant advancement achieved in extractive summarization by Large Language Models (LLMs), these summaries frequently exhibit incoherence. An important aspect of the coherent summary is its readability for intended users. Although there have been many datasets and benchmarks proposed for creating coherent extractive summaries, none of them currently incorporate user intent to improve coherence in extractive summarization. Motivated by this, we propose a systematically created human-annotated dataset consisting of coherent summaries for five publicly available datasets and natural language user feedback, offering valuable insights into how to improve coherence in extractive summaries. We utilize this dataset for aligning LLMs through supervised fine-tuning with natural language human feedback to enhance the coherence of their generated summaries. Preliminary experiments with Falcon-40B and Llama-2-13B show significant performance improvements (~10% Rouge-L) in terms of producing coherent summaries. We further utilize human feedback to benchmark results over instruction-tuned models such as FLAN-T5 which resulted in several interesting findings. Data and source code are available at https://github.com/Mihir3009/Extract-AI.
Selecting which claims to check is a time-consuming task for human fact-checkers, especially from documents consisting of multiple sentences and containing multiple claims. However, existing claim extraction approaches focus more on identifying and extracting claims from individual sentences, e.g., identifying whether a sentence contains a claim or the exact boundaries of the claim within a sentence. In this paper, we propose a method for document-level claim extraction for fact-checking, which aims to extract check-worthy claims from documents and decontextualise them so that they can be understood out of context. Specifically, we first recast claim extraction as extractive summarization in order to identify central sentences from documents, then rewrite them to include necessary context from the originating document through sentence decontextualisation. Evaluation with both automatic metrics and a fact-checking professional shows that our method is able to extract check-worthy claims from documents more accurately than previous work, while also improving evidence retrieval.
Scientific document summarization has been a challenging task due to the long structure of the input text. The long input hinders the simultaneous effective modeling of both global high-order relations between sentences and local intra-sentence relations which is the most critical step in extractive summarization. However, existing methods mostly focus on one type of relation, neglecting the simultaneous effective modeling of both relations, which can lead to insufficient learning of semantic representations. In this paper, we propose HAESum, a novel approach utilizing graph neural networks to locally and globally model documents based on their hierarchical discourse structure. First, intra-sentence relations are learned using a local heterogeneous graph. Subsequently, a novel hypergraph self-attention layer is introduced to further enhance the characterization of high-order inter-sentence relations. We validate our approach on two benchmark datasets, and the experimental results demonstrate the effectiveness of HAESum and the importance of considering hierarchical structures in modeling long scientific documents. Our code will be available at \url{https://github.com/MoLICHENXI/HAESum}
We present HyperSum, an extractive summarization framework that captures both the efficiency of traditional lexical summarization and the accuracy of contemporary neural approaches. HyperSum exploits the pseudo-orthogonality that emerges when randomly initializing vectors at extremely high dimensions ("blessing of dimensionality") to construct representative and efficient sentence embeddings. Simply clustering the obtained embeddings and extracting their medoids yields competitive summaries. HyperSum often outperforms state-of-the-art summarizers -- in terms of both summary accuracy and faithfulness -- while being 10 to 100 times faster. We open-source HyperSum as a strong baseline for unsupervised extractive summarization.
This paper introduces OARelatedWork, the first large-scale multi-document summarization dataset for related work generation containing whole related work sections and full-texts of cited papers. The dataset includes 94 450 papers and 5 824 689 unique referenced papers. It was designed for the task of automatically generating related work to shift the field toward generating entire related work sections from all available content instead of generating parts of related work sections from abstracts only, which is the current mainstream in this field for abstractive approaches. We show that the estimated upper bound for extractive summarization increases by 217% in the ROUGE-2 score, when using full content instead of abstracts. Furthermore, we show the benefits of full content data on naive, oracle, traditional, and transformer-based baselines. Long outputs, such as related work sections, pose challenges for automatic evaluation metrics like BERTScore due to their limited input length. We tackle this issue by proposing and evaluating a meta-metric using BERTScore. Despite operating on smaller blocks, we show this meta-metric correlates with human judgment, comparably to the original BERTScore.
Training summarization models requires substantial amounts of training data. However for less resourceful languages like Hungarian, openly available models and datasets are notably scarce. To address this gap our paper introduces HunSum-2 an open-source Hungarian corpus suitable for training abstractive and extractive summarization models. The dataset is assembled from segments of the Common Crawl corpus undergoing thorough cleaning, preprocessing and deduplication. In addition to abstractive summarization we generate sentence-level labels for extractive summarization using sentence similarity. We train baseline models for both extractive and abstractive summarization using the collected dataset. To demonstrate the effectiveness of the trained models, we perform both quantitative and qualitative evaluation. Our dataset, models and code are publicly available, encouraging replication, further research, and real-world applications across various domains.
The parallelism of Transformer-based models comes at the cost of their input max-length. Some studies proposed methods to overcome this limitation, but none of them reported the effectiveness of summarization as an alternative. In this study, we investigate the performance of document truncation and summarization in text classification tasks. Each of the two was investigated with several variations. This study also investigated how close their performances are to the performance of full-text. We used a dataset of summarization tasks based on Indonesian news articles (IndoSum) to do classification tests. This study shows how the summaries outperform the majority of truncation method variations and lose to only one. The best strategy obtained in this study is taking the head of the document. The second is extractive summarization. This study explains what happened to the result, leading to further research in order to exploit the potential of document summarization as a shortening alternative. The code and data used in this work are publicly available in https://github.com/mirzaalimm/TruncationVsSummarization.
This study tackles the challenges associated with interpreting Application Programming Interface (API) documentation, an integral aspect of software development. Official API documentation, while essential, can be lengthy and challenging to navigate, prompting developers to seek unofficial sources such as Stack Overflow. Leveraging the vast user-generated content on Stack Overflow, including code snippets and discussions, we employ BERTopic and extractive summarization to automatically generate concise and informative API summaries. These summaries encompass key insights like general usage, common developer issues, and potential solutions, sourced from the wealth of knowledge on Stack Overflow. Software developers evaluate these summaries for performance, coherence, and interoperability, providing valuable feedback on the practicality of our approach.
Extractive opinion summarization involves automatically producing a summary of text about an entity (e.g., a product's reviews) by extracting representative sentences that capture prevalent opinions in the review set. Typically, in online marketplaces user reviews accumulate over time, and opinion summaries need to be updated periodically to provide customers with up-to-date information. In this work, we study the task of extractive opinion summarization in an incremental setting, where the underlying review set evolves over time. Many of the state-of-the-art extractive opinion summarization approaches are centrality-based, such as CentroidRank (Radev et al., 2004; Chowdhury et al., 2022). CentroidRank performs extractive summarization by selecting a subset of review sentences closest to the centroid in the representation space as the summary. However, these methods are not capable of operating efficiently in an incremental setting, where reviews arrive one at a time. In this paper, we present an efficient algorithm for accurately computing the CentroidRank summaries in an incremental setting. Our approach, CoverSumm, relies on indexing review representations in a cover tree and maintaining a reservoir of candidate summary review sentences. CoverSumm's efficacy is supported by a theoretical and empirical analysis of running time. Empirically, on a diverse collection of data (both real and synthetically created to illustrate scaling considerations), we demonstrate that CoverSumm is up to 36x faster than baseline methods, and capable of adapting to nuanced changes in data distribution. We also conduct human evaluations of the generated summaries and find that CoverSumm is capable of producing informative summaries consistent with the underlying review set.
Pre-trained sentence representations are crucial for identifying significant sentences in unsupervised document extractive summarization. However, the traditional two-step paradigm of pre-training and sentence-ranking, creates a gap due to differing optimization objectives. To address this issue, we argue that utilizing pre-trained embeddings derived from a process specifically designed to optimize cohensive and distinctive sentence representations helps rank significant sentences. To do so, we propose a novel graph pre-training auto-encoder to obtain sentence embeddings by explicitly modelling intra-sentential distinctive features and inter-sentential cohesive features through sentence-word bipartite graphs. These pre-trained sentence representations are then utilized in a graph-based ranking algorithm for unsupervised summarization. Our method produces predominant performance for unsupervised summarization frameworks by providing summary-worthy sentence representations. It surpasses heavy BERT- or RoBERTa-based sentence representations in downstream tasks.
We introduce MemSum-DQA, an efficient system for document question answering (DQA) that leverages MemSum, a long document extractive summarizer. By prefixing each text block in the parsed document with the provided question and question type, MemSum-DQA selectively extracts text blocks as answers from documents. On full-document answering tasks, this approach yields a 9% improvement in exact match accuracy over prior state-of-the-art baselines. Notably, MemSum-DQA excels in addressing questions related to child-relationship understanding, underscoring the potential of extractive summarization techniques for DQA tasks.
Abstract. When writing an academic paper, researchers often spend considerable time reviewing and summarizing papers to extract relevant citations and data to compose the Introduction and Related Work sections. To address this problem, we propose QuOTeS, an interactive system designed to retrieve sentences related to a summary of the research from a collection of potential references and hence assist in the composition of new papers. QuOTeS integrates techniques from Query-Focused Extractive Summarization and High-Recall Information Retrieval to provide Interactive Query-Focused Summarization of scientific documents. To measure the performance of our system, we carried out a comprehensive user study where participants uploaded papers related to their research and evaluated the system in terms of its usability and the quality of the summaries it produces. The results show that QuOTeS provides a positive user experience and consistently provides query-focused summaries that are relevant, concise, and complete. We share the code of our system and the novel Query-Focused Summarization dataset collected during our experiments at https://github.com/jarobyte91/quotes.
Understanding what leads to emotions during large-scale crises is important as it can provide groundings for expressed emotions and subsequently improve the understanding of ongoing disasters. Recent approaches trained supervised models to both detect emotions and explain emotion triggers (events and appraisals) via abstractive summarization. However, obtaining timely and qualitative abstractive summaries is expensive and extremely time-consuming, requiring highly-trained expert annotators. In time-sensitive, high-stake contexts, this can block necessary responses. We instead pursue unsupervised systems that extract triggers from text. First, we introduce CovidET-EXT, augmenting (Zhan et al. 2022)'s abstractive dataset (in the context of the COVID-19 crisis) with extractive triggers. Second, we develop new unsupervised learning models that can jointly detect emotions and summarize their triggers. Our best approach, entitled Emotion-Aware Pagerank, incorporates emotion information from external sources combined with a language understanding module, and outperforms strong baselines. We release our data and code at https://github.com/tsosea2/CovidET-EXT.
Long-form question answering systems provide rich information by presenting paragraph-level answers, often containing optional background or auxiliary information. While such comprehensive answers are helpful, not all information is required to answer the question (e.g. users with domain knowledge do not need an explanation of background). Can we provide a concise version of the answer by summarizing it, while still addressing the question? We conduct a user study on summarized answers generated from state-of-the-art models and our newly proposed extract-and-decontextualize approach. We find a large proportion of long-form answers (over 90%) in the ELI5 domain can be adequately summarized by at least one system, while complex and implicit answers are challenging to compress. We observe that decontextualization improves the quality of the extractive summary, exemplifying its potential in the summarization task. To promote future work, we provide an extractive summarization dataset covering 1K long-form answers and our user study annotations. Together, we present the first study on summarizing long-form answers, taking a step forward for QA agents that can provide answers at multiple granularities.
While the NLP community has produced numerous summarization benchmarks, none provide the rich annotations required to simultaneously address many important problems related to control and reliability. We introduce a Wikipedia-derived benchmark, complemented by a rich set of crowd-sourced annotations, that supports $8$ interrelated tasks: (i) extractive summarization; (ii) abstractive summarization; (iii) topic-based summarization; (iv) compressing selected sentences into a one-line summary; (v) surfacing evidence for a summary sentence; (vi) predicting the factual accuracy of a summary sentence; (vii) identifying unsubstantiated spans in a summary sentence; (viii) correcting factual errors in summaries. We compare various methods on this benchmark and discover that on multiple tasks, moderately-sized fine-tuned models consistently outperform much larger few-shot prompted language models. For factuality-related tasks, we also evaluate existing heuristics to create training data and find that training on them results in worse performance than training on $20\times$ less human-labeled data. Our articles draw from $6$ domains, facilitating cross-domain analysis. On some tasks, the amount of training data matters more than the domain where it comes from, while for other tasks training specifically on data from the target domain, even if limited, is more beneficial.