Conversational recommender systems engage users in dialogues to refine their needs and provide more personalized suggestions. Although textual information suffices for many domains, visually driven categories such as fashion or home decor potentially require detailed visual information related to color, style, or design. To address this challenge, we propose LaViC (Large Vision-Language Conversational Recommendation Framework), a novel approach that integrates compact image representations into dialogue-based recommendation systems. LaViC leverages a large vision-language model in a two-stage process: (1) visual knowledge self-distillation, which condenses product images from hundreds of tokens into a small set of visual tokens in a self-distillation manner, significantly reducing computational overhead, and (2) recommendation prompt tuning, which enables the model to incorporate both dialogue context and distilled visual tokens, providing a unified mechanism for capturing textual and visual features. To support rigorous evaluation of visually-aware conversational recommendation, we construct a new dataset by aligning Reddit conversations with Amazon product listings across multiple visually oriented categories (e.g., fashion, beauty, and home). This dataset covers realistic user queries and product appearances in domains where visual details are crucial. Extensive experiments demonstrate that LaViC significantly outperforms text-only conversational recommendation methods and open-source vision-language baselines. Moreover, LaViC achieves competitive or superior accuracy compared to prominent proprietary baselines (e.g., GPT-3.5-turbo, GPT-4o-mini, and GPT-4o), demonstrating the necessity of explicitly using visual data for capturing product attributes and showing the effectiveness of our vision-language integration. Our code and dataset are available at https://github.com/jeon185/LaViC.
Conversational recommender systems (CRSs) are designed to suggest the target item that the user is likely to prefer through multi-turn conversations. Recent studies stress that capturing sentiments in user conversations improves recommendation accuracy. However, they employ a single user representation, which may fail to distinguish between contrasting user intentions, such as likes and dislikes, potentially leading to suboptimal performance. To this end, we propose a novel conversational recommender model, called COntrasting user pReference expAnsion and Learning (CORAL). Firstly, CORAL extracts the user's hidden preferences through contrasting preference expansion using the reasoning capacity of the LLMs. Based on the potential preference, CORAL explicitly differentiates the contrasting preferences and leverages them into the recommendation process via preference-aware learning. Extensive experiments show that CORAL significantly outperforms existing methods in three benchmark datasets, improving up to 99.72% in Recall@10. The code and datasets are available at https://github.com/kookeej/CORAL
Conversational recommendation frameworks have gained prominence as a dynamic paradigm for delivering personalized suggestions via interactive dialogues. The incorporation of advanced language understanding techniques has substantially improved the dialogue fluency of such systems. However, while modern language models demonstrate strong proficiency in interpreting user preferences articulated through natural conversation, they frequently encounter challenges in effectively utilizing collective behavioral patterns - a crucial element for generating relevant suggestions. To mitigate this limitation, this work presents a novel probabilistic framework that synergizes behavioral patterns with conversational interactions through latent preference modeling. The proposed method establishes a dual-channel alignment mechanism where implicit preference representations learned from collective user interactions serve as a connecting mechanism between behavioral data and linguistic expressions. Specifically, the framework first derives latent preference representations through established collaborative filtering techniques, then employs these representations to jointly refine both the linguistic preference expressions and behavioral patterns through an adaptive fusion process. Comprehensive evaluations across multiple benchmark datasets demonstrate the superior performance of the proposed approach compared to various state-of-the-art baseline methods, particularly in aligning conversational interactions with collaborative behavioral signals.
Conversational recommender systems (CRS) aim to provide personalized recommendations via interactive dialogues with users. While large language models (LLMs) enhance CRS with their superior understanding of context-aware user preferences, they typically struggle to leverage behavioral data, which have proven to be important for classical collaborative filtering (CF)-based approaches. For this reason, we propose CRAG, Collaborative Retrieval Augmented Generation for LLM-based CRS. To the best of our knowledge, CRAG is the first approach that combines state-of-the-art LLMs with CF for conversational recommendations. Our experiments on two publicly available movie conversational recommendation datasets, i.e., a refined Reddit dataset (which we name Reddit-v2) as well as the Redial dataset, demonstrate the superior item coverage and recommendation performance of CRAG, compared to several CRS baselines. Moreover, we observe that the improvements are mainly due to better recommendation accuracy on recently released movies. The code and data are available at https://github.com/yaochenzhu/CRAG.
Conversational Recommender Systems (CRSs) aim to provide personalized recommendations through dynamically capturing user preferences in interactive conversations. Conventional CRSs often extract user preferences as hidden representations, which are criticized for their lack of interpretability. This diminishes the transparency and trustworthiness of the recommendation process. Recent works have explored combining the impressive capabilities of Large Language Models (LLMs) with the domain-specific knowledge of Knowledge Graphs (KGs) to generate human-understandable recommendation explanations. Despite these efforts, the integration of LLMs and KGs for CRSs remains challenging due to the modality gap between unstructured dialogues and structured KGs. Moreover, LLMs pre-trained on large-scale corpora may not be well-suited for analyzing user preferences, which require domain-specific knowledge. In this paper, we propose COMPASS, a plug-and-play framework that synergizes LLMs and KGs to unveil user preferences, enhancing the performance and explainability of existing CRSs. To address integration challenges, COMPASS employs a two-stage training approach: first, it bridges the gap between the structured KG and natural language through an innovative graph entity captioning pre-training mechanism. This enables the LLM to transform KG entities into concise natural language descriptions, allowing them to comprehend domain-specific knowledge. Following, COMPASS optimizes user preference modeling via knowledge-aware instruction fine-tuning, where the LLM learns to reason and summarize user preferences from both dialogue histories and KG-augmented context. This enables COMPASS to perform knowledge-aware reasoning and generate comprehensive and interpretable user preferences that can seamlessly integrate with existing CRS models for improving recommendation performance and explainability.
Conversational Recommender Systems (CRS) proactively engage users in interactive dialogues to elicit user preferences and provide personalized recommendations. Existing methods train Reinforcement Learning (RL)-based agent with greedy action selection or sampling strategy, and may suffer from suboptimal conversational planning. To address this, we present a novel Monte Carlo Tree Search (MCTS)-based CRS framework SAPIENT. SAPIENT consists of a conversational agent (S-agent) and a conversational planner (S-planner). S-planner builds a conversational search tree with MCTS based on the initial actions proposed by S-agent to find conversation plans. The best conversation plans from S-planner are used to guide the training of S-agent, creating a self-training loop where S-agent can iteratively improve its capability for conversational planning. Furthermore, we propose an efficient variant SAPIENT for trade-off between training efficiency and performance. Extensive experiments on four benchmark datasets validate the effectiveness of our approach, showing that SAPIENT outperforms the state-of-the-art baselines. Our code and data are accessible through https://github.com/ninglab/SAPIENT.
Conversational recommendation systems elicit user preferences by interacting with users to obtain their feedback on recommended commodities. Such systems utilize a multi-armed bandit framework to learn user preferences in an online manner and have received great success in recent years. However, existing conversational bandit methods have several limitations. First, they only enable users to provide explicit binary feedback on the recommended items or categories, leading to ambiguity in interpretation. In practice, users are usually faced with more than one choice. Relative feedback, known for its informativeness, has gained increasing popularity in recommendation system design. Moreover, current contextual bandit methods mainly work under linear reward assumptions, ignoring practical non-linear reward structures in generalized linear models. Therefore, in this paper, we introduce relative feedback-based conversations into conversational recommendation systems through the integration of dueling bandits in generalized linear models (GLM) and propose a novel conversational dueling bandit algorithm called ConDuel. Theoretical analyses of regret upper bounds and empirical validations on synthetic and real-world data underscore ConDuel's efficacy. We also demonstrate the potential to extend our algorithm to multinomial logit bandits with theoretical and experimental guarantees, which further proves the applicability of the proposed framework.
We present a methodology to systematically test conversational recommender systems with regards to conversational breakdowns. It involves examining conversations generated between the system and simulated users for a set of pre-defined breakdown types, extracting responsible conversational paths, and characterizing them in terms of the underlying dialogue intents. User simulation offers the advantages of simplicity, cost-effectiveness, and time efficiency for obtaining conversations where potential breakdowns can be identified. The proposed methodology can be used as diagnostic tool as well as a development tool to improve conversational recommendation systems. We apply our methodology in a case study with an existing conversational recommender system and user simulator, demonstrating that with just a few iterations, we can make the system more robust to conversational breakdowns.
Conversational Recommender System (CRS) leverages real-time feedback from users to dynamically model their preferences, thereby enhancing the system's ability to provide personalized recommendations and improving the overall user experience. CRS has demonstrated significant promise, prompting researchers to concentrate their efforts on developing user simulators that are both more realistic and trustworthy. The emergence of Large Language Models (LLMs) has marked the onset of a new epoch in computational capabilities, exhibiting human-level intelligence in various tasks. Research efforts have been made to utilize LLMs for building user simulators to evaluate the performance of CRS. Although these efforts showcase innovation, they are accompanied by certain limitations. In this work, we introduce a Controllable, Scalable, and Human-Involved (CSHI) simulator framework that manages the behavior of user simulators across various stages via a plugin manager. CSHI customizes the simulation of user behavior and interactions to provide a more lifelike and convincing user interaction experience. Through experiments and case studies in two conversational recommendation scenarios, we show that our framework can adapt to a variety of conversational recommendation settings and effectively simulate users' personalized preferences. Consequently, our simulator is able to generate feedback that closely mirrors that of real users. This facilitates a reliable assessment of existing CRS studies and promotes the creation of high-quality conversational recommendation datasets.
Large Language Models (LLMs) have demonstrated great potential in Conversational Recommender Systems (CRS). However, the application of LLMs to CRS has exposed a notable discrepancy in behavior between LLM-based CRS and human recommenders: LLMs often appear inflexible and passive, frequently rushing to complete the recommendation task without sufficient inquiry.This behavior discrepancy can lead to decreased accuracy in recommendations and lower user satisfaction. Despite its importance, existing studies in CRS lack a study about how to measure such behavior discrepancy. To fill this gap, we propose Behavior Alignment, a new evaluation metric to measure how well the recommendation strategies made by a LLM-based CRS are consistent with human recommenders'. Our experiment results show that the new metric is better aligned with human preferences and can better differentiate how systems perform than existing evaluation metrics. As Behavior Alignment requires explicit and costly human annotations on the recommendation strategies, we also propose a classification-based method to implicitly measure the Behavior Alignment based on the responses. The evaluation results confirm the robustness of the method.
The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize system-centric factors such as effectiveness and fluency in conversation while neglecting user-centric aspects. Thus, we propose a new and inclusive evaluation protocol, Concept, which integrates both system- and user-centric factors. We conceptualise three key characteristics in representing such factors and further divide them into six primary abilities. To implement Concept, we adopt a LLM-based user simulator and evaluator with scoring rubrics that are tailored for each primary ability. Our protocol, Concept, serves a dual purpose. First, it provides an overview of the pros and cons in current CRS models. Second, it pinpoints the problem of low usability in the "omnipotent" ChatGPT and offers a comprehensive reference guide for evaluating CRS, thereby setting the foundation for CRS improvement.
Synthetic users are cost-effective proxies for real users in the evaluation of conversational recommender systems. Large language models show promise in simulating human-like behavior, raising the question of their ability to represent a diverse population of users. We introduce a new protocol to measure the degree to which language models can accurately emulate human behavior in conversational recommendation. This protocol is comprised of five tasks, each designed to evaluate a key property that a synthetic user should exhibit: choosing which items to talk about, expressing binary preferences, expressing open-ended preferences, requesting recommendations, and giving feedback. Through evaluation of baseline simulators, we demonstrate these tasks effectively reveal deviations of language models from human behavior, and offer insights on how to reduce the deviations with model selection and prompting strategies.
Conversational recommender system is an emerging area that has garnered an increasing interest in the community, especially with the advancements in large language models (LLMs) that enable diverse reasoning over conversational input. Despite the progress, the field has many aspects left to explore. The currently available public datasets for conversational recommendation lack specific user preferences and explanations for recommendations, hindering high-quality recommendations. To address such challenges, we present a novel conversational recommendation dataset named PEARL, synthesized with persona- and knowledge-augmented LLM simulators. We obtain detailed persona and knowledge from real-world reviews and construct a large-scale dataset with over 57k dialogues. Our experimental results demonstrate that utterances in PEARL include more specific user preferences, show expertise in the target domain, and provide recommendations more relevant to the dialogue context than those in prior datasets.
We present a new Python toolkit called RecWizard for Conversational Recommender Systems (CRS). RecWizard offers support for development of models and interactive user interface, drawing from the best practices of the Huggingface ecosystems. CRS with RecWizard are modular, portable, interactive and Large Language Models (LLMs)-friendly, to streamline the learning process and reduce the additional effort for CRS research. For more comprehensive information about RecWizard, please check our GitHub https://github.com/McAuley-Lab/RecWizard.
LLM-based agents have gained considerable attention for their decision-making skills and ability to handle complex tasks. Recognizing the current gap in leveraging agent capabilities for multi-agent collaboration in recommendation systems, we introduce MACRec, a novel framework designed to enhance recommendation systems through multi-agent collaboration. Unlike existing work on using agents for user/item simulation, we aim to deploy multi-agents to tackle recommendation tasks directly. In our framework, recommendation tasks are addressed through the collaborative efforts of various specialized agents, including Manager, User/Item Analyst, Reflector, Searcher, and Task Interpreter, with different working flows. Furthermore, we provide application examples of how developers can easily use MACRec on various recommendation tasks, including rating prediction, sequential recommendation, conversational recommendation, and explanation generation of recommendation results. The framework and demonstration video are publicly available at https://github.com/wzf2000/MACRec.
Proactively and naturally guiding the dialog from the non-recommendation context (e.g., Chit-chat) to the recommendation scenario (e.g., Music) is crucial for the Conversational Recommender System (CRS). Prior studies mainly focus on planning the next dialog goal~(e.g., chat on a movie star) conditioned on the previous dialog. However, we find the dialog goals can be simultaneously observed at different levels, which can be utilized to improve CRS. In this paper, we propose Dual-space Hierarchical Learning (DHL) to leverage multi-level goal sequences and their hierarchical relationships for conversational recommendation. Specifically, we exploit multi-level goal sequences from both the representation space and the optimization space. In the representation space, we propose the hierarchical representation learning where a cross attention module derives mutually enhanced multi-level goal representations. In the optimization space, we devise the hierarchical weight learning to reweight lower-level goal sequences, and introduce bi-level optimization for stable update. Additionally, we propose a soft labeling strategy to guide optimization gradually. Experiments on two real-world datasets verify the effectiveness of our approach. Code and data are available here.
Conversational Recommender Systems (CRS) illuminate user preferences via multi-round interactive dialogues, ultimately navigating towards precise and satisfactory recommendations. However, contemporary CRS are limited to inquiring binary or multi-choice questions based on a single attribute type (e.g., color) per round, which causes excessive rounds of interaction and diminishes the user's experience. To address this, we propose a more realistic and efficient conversational recommendation problem setting, called Multi-Type-Attribute Multi-round Conversational Recommendation (MTAMCR), which enables CRS to inquire about multi-choice questions covering multiple types of attributes in each round, thereby improving interactive efficiency. Moreover, by formulating MTAMCR as a hierarchical reinforcement learning task, we propose a Chain-of-Choice Hierarchical Policy Learning (CoCHPL) framework to enhance both the questioning efficiency and recommendation effectiveness in MTAMCR. Specifically, a long-term policy over options (i.e., ask or recommend) determines the action type, while two short-term intra-option policies sequentially generate the chain of attributes or items through multi-step reasoning and selection, optimizing the diversity and interdependence of questioning attributes. Finally, extensive experiments on four benchmarks demonstrate the superior performance of CoCHPL over prevailing state-of-the-art methods.
In Conversational Recommendation System (CRS), an agent is asked to recommend a set of items to users within natural language conversations. To address the need for both conversational capability and personalized recommendations, prior works have utilized separate recommendation and dialogue modules. However, such approach inevitably results in a discrepancy between recommendation results and generated responses. To bridge the gap, we propose a multi-task learning for a unified CRS, where a single model jointly learns both tasks via Contextualized Knowledge Distillation (ConKD). We introduce two versions of ConKD: hard gate and soft gate. The former selectively gates between two task-specific teachers, while the latter integrates knowledge from both teachers. Our gates are computed on-the-fly in a context-specific manner, facilitating flexible integration of relevant knowledge. Extensive experiments demonstrate that our single model significantly improves recommendation performance while enhancing fluency, and achieves comparable results in terms of diversity.
Conversational Recommendation System (CRS) is a rapidly growing research area that has gained significant attention alongside advancements in language modelling techniques. However, the current state of conversational recommendation faces numerous challenges due to its relative novelty and limited existing contributions. In this study, we delve into benchmark datasets for developing CRS models and address potential biases arising from the feedback loop inherent in multi-turn interactions, including selection bias and multiple popularity bias variants. Drawing inspiration from the success of generative data via using language models and data augmentation techniques, we present two novel strategies, 'Once-Aug' and 'PopNudge', to enhance model performance while mitigating biases. Through extensive experiments on ReDial and TG-ReDial benchmark datasets, we show a consistent improvement of CRS techniques with our data augmentation approaches and offer additional insights on addressing multiple newly formulated biases.
In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders